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INC6069548

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INC6069548
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro nos módulos de nota e moeda)
Closed Planning product / performance

📋 Details

Assignment Group
LMPT-L2-CCDP 3rd Party Xhockware
Assigned To
LUIS FLEMING
Caller
LARA CAIXEIRO
Opened
2025-12-31 13:13:53+00
Resolved
2026-01-05 13:08:01+00
Closed
2026-01-05 17:39:12+00
Last Updated
2026-01-05 17:39:12+00
Close Code
Solved (Permanently)
Synced At
2026-06-19 11:26:49+00

📄 Description

SCO Number. In addition, attach image/video of the error is required (Use "Add attachments" button at the bottom right corner of the form): falha na contagem de dinheiro Descrição: Durante os últimos dois dias ao fazer o fecho da caixa sco de numerário da uma diferença de 200e, precisamos entender qual é o motivo disto acontecer e se tem alguma coisa errada ao fazer as sessões. Em anexo as respetivas imagens a mostra a situação argumentada. O teu contacto telefónico: +315917882940

✅ Close Notes

Boa tarde , Do nosso lado apenas conseguimos dar esta informação: Guarda-Sco_4-25-12-01.log.tar.gz:01-12-25 14:43:54:815 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 3810,14 - 3616,25 = 193,89 € Guarda-Sco_4-25-12-01.log.tar.gz:01-12-25 17:48:07:342 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 227,28 - 227,08 = 0,20 € Guarda-Sco_4-25-12-01.log.tar.gz:01-12-25 20:34:32:097 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 984,85 - 254,65 = 730,20 € Guarda-Sco_4-25-12-01.log.tar.gz:01-12-25 20:35:12:787 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 254,85 - 254,65 = 0,20 € Guarda-Sco_4-25-12-02.log.tar.gz:02-12-25 20:33:51:374 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1114,28 - 1114,09 = 0,19 € Guarda-Sco_4-25-12-02.log.tar.gz:02-12-25 20:34:38:595 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 584,28 - 1114,09 = -529,81 € Guarda-Sco_4-25-12-03.log.tar.gz:03-12-25 20:28:57:348 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1199,13 - 1201,07 = -1,94 € Guarda-Sco_4-25-12-03.log.tar.gz:03-12-25 20:32:32:049 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1199,13 - 831,07 = 368,06 € Guarda-Sco_4-25-12-03.log.tar.gz:03-12-25 20:33:31:553 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 829,13 - 831,07 = -1,94 € Guarda-Sco_4-25-12-04.log.tar.gz:04-12-25 20:42:12:628 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1767,57 - 909,51 = 858,06 € Guarda-Sco_4-25-12-04.log.tar.gz:04-12-25 20:43:10:834 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 907,57 - 909,51 = -1,94 € Guarda-Sco_4-25-12-05.log.tar.gz:05-12-25 20:57:40:967 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1005,97 - 1022,39 = -16,42 € Guarda-Sco_4-25-12-06.log.tar.gz:06-12-25 17:39:53:334 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 4230,71 - 4250,35 = -19,64 € Guarda-Sco_4-25-12-06.log.tar.gz:06-12-25 17:51:30:015 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 4230,71 - 1160,35 = 3070,36€ Guarda-Sco_4-25-12-06.log.tar.gz:06-12-25 17:52:08:040 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1140,71 - 1160,35 = -19,64 € Guarda-Sco_4-25-12-06.log.tar.gz:06-12-25 20:55:12:140 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1813,78 - 1133,43 = 680,35 € Guarda-Sco_4-25-12-06.log.tar.gz:06-12-25 21:02:42:591 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1113,78 - 1133,43 = -19,65 € Guarda-Sco_4-25-12-07.log.tar.gz:07-12-25 21:00:53:020 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1373,76 - 1103,47 = 270,29 € Guarda-Sco_4-25-12-07.log.tar.gz:07-12-25 21:05:02:160 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1083,76 - 1103,47 = -19,71 € Guarda-Sco_4-25-12-08.log.tar.gz:08-12-25 18:29:43:370 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1268,22 - 915,00 = 353,22 € Guarda-Sco_4-25-12-08.log.tar.gz:08-12-25 18:51:13:767 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1268,22 - 0,00 = 1268,22 € Guarda-Sco_4-25-12-08.log.tar.gz:08-12-25 19:48:57:173 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 0,00 - 0,00 = -0,00 € Guarda-Sco_4-25-12-10.log.tar.gz:10-12-25 21:07:07:615 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 348,25 - 367,35 = -19,10 € Guarda-Sco_4-25-12-11.log.tar.gz:11-12-25 17:41:04:069 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2891,95 - 655,46 = 2236,49 € Guarda-Sco_4-25-12-11.log.tar.gz:11-12-25 20:54:52:789 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1598,33 - 692,85 = 905,48 € Guarda-Sco_4-25-12-11.log.tar.gz:11-12-25 20:59:50:670 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 668,33 - 692,85 = -24,52 € Guarda-Sco_4-25-12-12.log.tar.gz:12-12-25 20:31:54:997 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1480,52 - 796,77 = 683,75 € Guarda-Sco_4-25-12-12.log.tar.gz:12-12-25 20:34:18:371 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1220,52 - 796,77 = 423,75 € Guarda-Sco_4-25-12-13.log.tar.gz:13-12-25 14:23:41:854 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2684,28 - 2262,08 = 422,20 € Guarda-Sco_4-25-12-13.log.tar.gz:13-12-25 20:44:08:931 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1982,93 - 603,95 = 1378,98 € Guarda-Sco_4-25-12-13.log.tar.gz:13-12-25 20:46:29:853 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 602,93 - 603,95 = -1,02 € Guarda-Sco_4-25-12-14.log.tar.gz:14-12-25 20:34:20:626 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1641,97 - 972,98 = 668,99 € Guarda-Sco_4-25-12-14.log.tar.gz:14-12-25 20:45:51:519 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 971,97 - 972,98 = -1,01 € Guarda-Sco_4-25-12-15.log.tar.gz:15-12-25 17:22:45:974 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 3469,75 - 970,83 = 2498,92 € Guarda-Sco_4-25-12-15.log.tar.gz:15-12-25 17:29:47:120 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 969,75 - 970,83 = -1,08 € Guarda-Sco_4-25-12-15.log.tar.gz:15-12-25 20:47:59:846 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1312,86 - 1313,94 = -1,08 € Guarda-Sco_4-25-12-15.log.tar.gz:15-12-25 20:51:24:588 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 932,86 - 933,95 = -1,09 € Guarda-Sco_4-25-12-16.log.tar.gz:16-12-25 14:25:01:576 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2082,79 - 2083,88 = -1,09 € Guarda-Sco_4-25-12-16.log.tar.gz:16-12-25 20:31:07:173 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1719,48 - 579,49 = 1139,99 € Guarda-Sco_4-25-12-16.log.tar.gz:16-12-25 20:31:43:416 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 579,48 - 579,49 = -0,01 € Guarda-Sco_4-25-12-17.log.tar.gz:17-12-25 20:41:08:353 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1666,39 - 965,45 = 700,94 € Guarda-Sco_4-25-12-17.log.tar.gz:17-12-25 20:46:43:938 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 966,39 - 965,45 = 0,94 € Guarda-Sco_4-25-12-18.log.tar.gz:18-12-25 21:04:05:031 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1340,99 - 1314,99 = 26,00 € Guarda-Sco_4-25-12-18.log.tar.gz:18-12-25 21:04:40:263 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 970,99 - 1314,99 = -344,00 € Guarda-Sco_4-25-12-19.log.tar.gz:19-12-25 20:57:01:987 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 971,54 - 1942,17 = -970,63 € Guarda-Sco_4-25-12-20.log.tar.gz:20-12-25 13:57:27:962 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2551,07 - 2645,68 = -94,61 € Guarda-Sco_4-25-12-20.log.tar.gz:20-12-25 14:03:36:597 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 0,00 - 0,00 = -0,00 € Guarda-Sco_4-25-12-20.log.tar.gz:20-12-25 17:23:39:866 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 293,63 - 296,33 = -2,70 € Guarda-Sco_4-25-12-20.log.tar.gz:20-12-25 21:09:43:706 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 795,08 - 327,78 = 467,30 € Guarda-Sco_4-25-12-20.log.tar.gz:20-12-25 21:10:52:020 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 325,08 - 327,78 = -2,70 € Guarda-Sco_4-25-12-21.log.tar.gz:21-12-25 16:56:48:544 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 3000,62 - 3008,63 = -8,01 € Guarda-Sco_4-25-12-21.log.tar.gz:21-12-25 20:45:52:177 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1416,16 - 544,17 = 871,99 € Guarda-Sco_4-25-12-21.log.tar.gz:21-12-25 21:03:38:834 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 536,16 - 549,56 = -13,40 € Guarda-Sco_4-25-12-22.log.tar.gz:22-12-25 16:31:14:045 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 4343,31 - 4351,43 = -8,12 € Guarda-Sco_4-25-12-22.log.tar.gz:22-12-25 16:38:35:677 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 4343,31 - 0,00 = 4343,31 € Guarda-Sco_4-25-12-22.log.tar.gz:22-12-25 20:46:45:777 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1019,94 - 260,29 = 759,65 € Guarda-Sco_4-25-12-23.log.tar.gz:23-12-25 21:07:58:327 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2236,17 - 494,71 = 1741,46 € Guarda-Sco_4-25-12-23.log.tar.gz:23-12-25 21:09:59:920 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 976,17 - 494,71 = 481,46 € Guarda-Sco_4-25-12-24.log.tar.gz:24-12-25 17:56:51:416 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2882,17 - 2404,51 = 477,66 € Guarda-Sco_4-25-12-24.log.tar.gz:24-12-25 18:07:53:322 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2898,13 - 400,47 = 2497,66 € Guarda-Sco_4-25-12-24.log.tar.gz:24-12-25 18:08:41:648 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 878,13 - 400,47 = 477,66 € Guarda-Sco_4-25-12-26.log.tar.gz:26-12-25 20:57:58:760 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 5746,10 - 578,83 = 5167,27 € Guarda-Sco_4-25-12-26.log.tar.gz:26-12-25 21:07:03:316 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 876,10 - 578,83 = 297,27 € Guarda-Sco_4-25-12-27.log.tar.gz:27-12-25 20:25:14:936 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2758,02 - 423,61 = 2334,41 € Guarda-Sco_4-25-12-27.log.tar.gz:27-12-25 20:41:20:864 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 198,02 - 423,61 = -225,59 € Guarda-Sco_4-25-12-28.log.tar.gz:28-12-25 20:28:19:190 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 1427,50 - 718,09 = 709,41 € Guarda-Sco_4-25-12-28.log.tar.gz:28-12-25 20:50:10:647 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 667,50 - 718,09 = -50,59 € Guarda-Sco_4-25-12-29.log.tar.gz:29-12-25 17:01:29:936 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 3061,79 - 3289,17 = -227,38€ Guarda-Sco_4-25-12-29.log.tar.gz:29-12-25 21:11:14:724 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 586,81 - 386,69 = 200,12 € Guarda-Sco_4-25-12-29.log.tar.gz:29-12-25 21:19:41:264 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 586,81 - 386,69 = 200,12 € Guarda-Sco_4-25-12-30.log.tar.gz:30-12-25 21:07:07:007 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 5060,69 - 500,57 = 4560,12 € Guarda-Sco_4-25-12-30.log.tar.gz:30-12-25 21:08:32:483 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 700,69 - 500,57 = 200,12 € Guarda-Sco_4-25-12-31.log.tar.gz:31-12-25 17:15:04:551 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 2672,33 - 782,26 = 1890,07 € Guarda-Sco_4-25-12-31.log.tar.gz:31-12-25 17:19:00:447 - Debug: [CashReport_CASH_STATUS] Error_Balance (FundAmount - ScoCashAmount): 982,33 - 782,26 = 200,07 €

💬 Activity (0 entries — fetched live from ServiceNow)

No work notes or comments on this incident.