← Back to list

INC6400336

Open in ServiceNow ↗
INC6400336
SCO - SELFCHECKOUT LMPT - Outro
Closed Low data / backup

📋 Details

Assignment Group
LMPT-L2-CCDP 3rd Party Xhockware
Assigned To
LUIS FLEMING
Caller
MADALENA MORAIS
Opened
2026-04-06 16:01:15+00
Resolved
2026-04-07 11:25:53+00
Closed
2026-04-14 12:03:18+00
Last Updated
2026-04-14 12:03:18+00
Close Code
Solved (Permanently)
Synced At
2026-06-19 11:26:49+00

📄 Description

Details of the Problem (how many people affected, since when, etc.): PEDIDO DE EXTRAÇÃO DE DADOS AO PARCEIRO Descrição: Boa Tarde, solicito que seja pedido ao parceiro a extração de dados (LOGS) com a duplicação de troco na loja do colombo desde o início de Março. A loja está a alegar duplicações sucessivas e sabemos que as máquinas registam nos logs estas duplicações, preciso de ter acesso a esta informação para conseguirmos perceber a ordem de valores de que estamos a falar. O teu contacto telefónico: +351918778348

✅ Close Notes

Seguem os LOGS de Março e Abril: Colombo-Sco_1-26-03-04.log.tar.gz:03-03-26 19:02:48:725 - Critical: [CoinMachineSerial] ************ ERROR DESCRIPTION: Tube Warning -> A coin was paid without a payout command; Duplicada moeda de 2€ Total Amount To Dispense : 2,01€ Total Amount Paid : 4,01€ Total Remaining to Dispense: -2,00€ Colombo-Sco_1-26-04-02.log.tar.gz:01-04-26 18:05:03:228 - Critical: [CoinMachineSerial] ************ ERROR DESCRIPTION: Tube Warning -> A coin was paid without a payout command; Duplicada moeda de 1€ Total Amount To Dispense : 3,41€ Total Amount Paid : 4,41€ Total Remaining to Dispense: -1,00€ Colombo-Sco_1-26-04-06.log.tar.gz:05-04-26 11:09:57:306 - Critical: [CoinMachineSerial] ************ ERROR DESCRIPTION: Tube Warning -> A coin was paid without a payout command; Duplicada moeda de 0,10€ Total Amount To Dispense : 0,12€ Total Amount Paid : 0,22€ Total Remaining to Dispense: 0,-10€ Colombo-Sco_1-26-04-06.log.tar.gz:05-04-26 18:43:04:252 - Critical: [CoinMachineSerial] ************ ERROR DESCRIPTION: Tube Warning -> A coin was paid without a payout command; Duplicada moeda de 0,10€ Total Amount To Dispense : 1,63€ Total Amount Paid : 1,73€ Total Remaining to Dispense: 0,-10€ Total dispensado a mais pelos logs desde Março = 3,20€

💬 Activity (0 entries — fetched live from ServiceNow)

No work notes or comments on this incident.