|
INC6221705 |
Closed |
— |
Sco 041. não passa a venda da zebra para… |
2026-02-26 11:06 |
2026-02-13 12:35 |
2026-02-13 12:35 |
Sem mais info , vamos encerrar o inciden… |
— |
2026-02-19 10:32 |
2026-02-14 10:31 |
2026-02-14 10:31 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
8 - Software |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
21:56 |
0:00 |
2026-02-16 |
— |
2026-02-14 17:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
120:01 |
— |
✓ |
✓ |
|
INC6223323 |
Closed |
— |
SCOS 054 |
2026-02-21 18:00 |
2026-02-13 17:01 |
2026-02-13 17:01 |
Verificamos que já se encontra operacion… |
— |
2026-02-14 17:19 |
2026-02-14 17:14 |
2026-02-14 17:14 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
24:13 |
0:00 |
2026-02-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC6225893 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-26 14:01 |
2026-02-15 11:38 |
2026-02-15 11:38 |
SCR substituído . Operacional |
— |
2026-02-19 13:13 |
2026-02-16 07:37 |
2026-02-16 09:01 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
19:59 |
1:24 |
2026-02-17 |
— |
2026-02-16 09:21 |
— |
Concluido |
— |
15.60 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
0 |
— |
0.00 € |
15.60 € |
0.00 € |
15.60 € |
Não faturar |
77:35 |
— |
✓ |
✓ |
|
INC6226034 |
Closed |
— |
sco 2 |
2026-02-23 10:05 |
2026-02-15 15:57 |
2026-02-15 15:57 |
Resolvido sem intervenção no local
SCO … |
— |
2026-02-16 09:15 |
2026-02-16 07:45 |
2026-02-16 09:01 |
(348) SCO 2 - VN Gaia |
348 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
15:47 |
1:16 |
2026-02-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:31 |
— |
✓ |
✓ |
|
INC6226720 |
Closed |
— |
Bug release Compra Ágil |
2026-02-19 14:10 |
2026-02-16 07:15 |
2026-02-16 07:15 |
Sco atualizado com versão mais atual. |
— |
2026-02-16 17:19 |
2026-02-16 07:46 |
2026-02-16 09:01 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:32 |
1:14 |
2026-02-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
9:32 |
— |
✓ |
✓ |
|
INC6230299 |
Closed |
— |
SCO nao esvazia |
2026-02-25 11:05 |
2026-02-16 14:32 |
2026-02-16 14:32 |
DUPLICADO DE INC6229116
Iremos encerrar… |
— |
2026-02-18 10:44 |
2026-02-16 14:44 |
2026-02-16 16:06 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
0:12 |
1:22 |
2026-02-17 |
— |
2026-02-16 16:17 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
43:59 |
— |
✓ |
✓ |
|
INC6230132 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-25 11:05 |
2026-02-16 14:18 |
2026-02-16 14:18 |
Verificamos que já se encontra operacion… |
— |
2026-02-18 10:42 |
2026-02-16 15:36 |
2026-02-16 16:05 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:17 |
0:30 |
2026-02-17 |
— |
2026-02-16 16:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
43:06 |
— |
✓ |
✓ |
|
INC6229116 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-26 11:06 |
2026-02-16 12:06 |
2026-02-16 12:06 |
Encravamento da máquina de notas resolvi… |
— |
2026-02-19 10:34 |
2026-02-16 15:36 |
2026-02-16 16:05 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
3:30 |
0:29 |
2026-02-17 |
— |
2026-02-16 16:41 |
2026-02-19 |
Concluido |
— |
122.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
122.65 € |
250.00 € |
127.35 € |
Incluido contrato |
66:58 |
— |
✓ |
✓ |
|
INC6231042 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-21 12:11 |
2026-02-16 16:06 |
2026-02-16 16:06 |
SCO 3 Seguir no INC6231300 |
— |
2026-02-20 15:59 |
2026-02-16 17:44 |
2026-02-16 18:03 |
(975) SCO 2 - Telheiras |
975 |
10- LEDS |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
1:37 |
0:19 |
2026-02-17 |
— |
2026-02-16 18:34 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
94:15 |
— |
✓ |
✓ |
|
INC6231720 |
Closed |
— |
difetenca moedas |
2026-02-27 10:04 |
2026-02-16 20:20 |
2026-02-16 20:20 |
Encravamento de moedas resolvido após de… |
— |
2026-02-20 09:57 |
2026-02-18 08:44 |
2026-02-18 09:34 |
(887) SCO CASH 7 - Oeiras |
887 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
36:24 |
0:49 |
2026-02-19 |
— |
2026-02-18 09:35 |
2026-02-20 |
Concluido |
— |
57.45 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
57.45 € |
250.00 € |
192.55 € |
Incluido contrato |
49:13 |
— |
✓ |
✓ |
|
INC6231300 |
Closed |
— |
SCO 53 não acende a luz verde do topo |
2026-03-17 17:03 |
2026-02-16 17:14 |
2026-02-16 17:12 |
Resolvido |
— |
2026-03-10 16:48 |
2026-02-18 11:08 |
2026-02-18 11:47 |
(975) SCO 2 - Telheiras |
975 |
10- LEDS |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
41:55 |
0:39 |
2026-02-19 |
— |
2026-02-18 11:47 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
485:41 |
— |
✓ |
✓ |
|
INC6226045 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-26 12:45 |
2026-02-15 16:45 |
2026-02-15 16:45 |
Encravamento de moedas resolvido após de… |
— |
2026-02-20 10:43 |
2026-02-18 11:27 |
2026-02-18 11:34 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
66:42 |
0:07 |
2026-02-19 |
— |
2026-02-18 11:46 |
2026-02-20 |
Concluido |
— |
120.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
120.00 € |
250.00 € |
130.00 € |
Faturado |
47:16 |
— |
✓ |
✓ |
|
INC6237737 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-26 11:07 |
2026-02-18 09:42 |
2026-02-18 09:42 |
Resolvido |
— |
2026-02-19 10:35 |
2026-02-18 11:41 |
2026-02-18 11:49 |
(346) SCO SUP - VN Gaia |
346 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:59 |
0:07 |
2026-02-19 |
— |
2026-02-18 11:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:54 |
— |
✓ |
✓ |
|
INC6238031 |
Closed |
— |
Desconfiguração do ecrã da xhockware |
2026-02-18 17:11 |
2026-02-18 10:27 |
2026-02-18 10:27 |
Resolvido |
— |
2026-02-18 16:27 |
2026-02-18 15:19 |
2026-02-18 15:52 |
(980) SCO 7 - Telheiras |
980 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:52 |
0:32 |
2026-02-19 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:08 |
— |
✓ |
✓ |
|
INC6241123 |
Closed |
— |
erro tubo moedas |
2026-02-27 11:07 |
2026-02-19 07:41 |
2026-02-19 07:41 |
Verificamos que após o esvaziar o proble… |
— |
2026-02-20 10:04 |
2026-02-19 08:04 |
2026-02-19 09:41 |
(693) SCO 16 - Almada |
693 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:23 |
1:37 |
2026-02-20 |
— |
2026-02-19 10:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
25:59 |
— |
✓ |
✓ |
|
INC6241273 |
Closed |
— |
notas recirculador |
2026-02-26 11:03 |
2026-02-19 08:12 |
2026-02-19 08:12 |
Resolvido |
— |
2026-02-19 10:26 |
2026-02-19 08:18 |
2026-02-19 09:41 |
(418) Leroy Merlin Funchal - SCO 8 - CAS… |
418 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:06 |
1:23 |
2026-02-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:08 |
— |
✓ |
✓ |
|
INC6230520 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-26 11:01 |
2026-02-16 14:43 |
2026-02-16 14:43 |
A SCO 3 nesse supervisor é a SCO 11 , qu… |
— |
2026-02-19 10:13 |
2026-02-19 09:27 |
2026-02-19 09:41 |
(346) SCO SUP - VN Gaia |
346 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
66:45 |
0:13 |
2026-02-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6241995 |
Closed |
— |
Os fios da maquina das moedas da sco 56 … |
2026-02-26 12:03 |
2026-02-19 09:58 |
2026-02-19 09:58 |
DUPLICADO DE INC6187338
Iremos encerrar… |
— |
2026-02-19 11:46 |
2026-02-19 10:36 |
2026-02-19 11:33 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
0:38 |
0:57 |
2026-02-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:10 |
— |
✓ |
✓ |
|
INC6225785 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-26 17:02 |
2026-02-15 09:42 |
2026-02-15 09:42 |
Verificamos o procedimento com o Leroy M… |
— |
2026-02-19 16:40 |
2026-02-19 12:37 |
2026-02-19 13:07 |
(781) SCO 7 - Maia |
781 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
98:55 |
0:30 |
2026-02-20 |
— |
2026-02-19 13:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:03 |
— |
✓ |
✓ |
|
INC6243173 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 16:02 |
2026-02-19 12:43 |
2026-02-19 12:43 |
DUPLICADO DE INC6252283
iremos dar segu… |
— |
2026-02-23 15:17 |
2026-02-19 14:07 |
2026-02-19 14:21 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
3- Technical Malfunction |
3 - SCNR Note |
No Connection |
1- XHOCKWARE |
3 |
— |
1:23 |
0:14 |
2026-02-20 |
— |
2026-02-19 14:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
97:10 |
— |
✓ |
✓ |
|
INC6235266 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-21 10:03 |
2026-02-17 14:40 |
2026-02-17 14:40 |
Resolvido |
— |
2026-02-19 15:08 |
2026-02-19 14:56 |
2026-02-19 15:08 |
(807) SCO 6 - Cascais |
807 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
48:16 |
0:13 |
2026-02-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:13 |
— |
✓ |
✓ |
|
INC6244396 |
Closed |
— |
SCO Supervisão - Loja Sacavem (065) |
2026-02-20 15:09 |
2026-02-19 16:32 |
2026-02-19 16:31 |
Supervisor atualizado |
— |
2026-02-20 10:56 |
2026-02-19 16:32 |
2026-02-19 16:36 |
(259) SCO SUP - Sacavem |
259 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:02 |
0:04 |
2026-02-20 |
— |
2026-02-19 16:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:24 |
— |
✓ |
✓ |
|
INC6244357 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-20 09:53 |
2026-02-19 16:21 |
2026-02-19 16:21 |
Verificamos que já se encontra operacion… |
— |
2026-02-20 09:46 |
2026-02-19 16:33 |
2026-02-19 16:36 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:12 |
0:03 |
2026-02-20 |
— |
2026-02-19 16:36 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:13 |
— |
✓ |
✓ |
|
INC6244561 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 15:02 |
2026-02-19 17:47 |
2026-02-19 17:47 |
Pelicano substituído . Máquina operacion… |
— |
2026-02-23 14:54 |
2026-02-19 18:18 |
2026-02-19 18:18 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
0:30 |
0:00 |
2026-02-20 |
— |
2026-02-20 09:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.26 € |
0 |
0 |
0.00 € |
13.26 € |
13.26 € |
0.00 € |
Faturado |
92:37 |
— |
✓ |
✓ |
|
INC6245472 |
8 |
— |
sco 59 |
2026-02-20 08:14 |
2026-02-20 08:11 |
2026-02-20 08:11 |
ta ok |
— |
— |
2026-02-20 08:12 |
2026-02-20 08:12 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:01 |
0:00 |
2026-02-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
— |
— |
|
INC6246783 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-27 16:01 |
2026-02-20 11:24 |
2026-02-20 11:24 |
Já se encontra operacional. Se voltar ac… |
— |
2026-02-20 15:35 |
2026-02-20 11:53 |
2026-02-20 13:18 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:29 |
1:25 |
2026-02-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:41 |
— |
✓ |
✓ |
|
INC6246898 |
Closed |
— |
SCO1 (CX51) - Loja Cascais (038) |
2026-02-20 16:23 |
2026-02-20 11:44 |
2026-02-20 11:43 |
SCO e Super atualizados. Operacional |
— |
2026-02-20 15:52 |
2026-02-20 12:45 |
2026-02-20 13:18 |
(672) SCO 1 - Cascais |
672 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:03 |
0:32 |
2026-02-23 |
— |
2026-02-20 13:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:07 |
— |
✓ |
✓ |
|
INC6247496 |
Closed |
— |
sco a numerario 809 |
2026-02-28 09:14 |
2026-02-20 13:40 |
2026-02-20 13:40 |
Limpeza e manutenção geral efetuada pelo… |
— |
2026-02-25 09:59 |
2026-02-20 14:43 |
2026-02-20 15:10 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:03 |
0:26 |
2026-02-23 |
— |
2026-02-20 15:10 |
2026-02-25 |
Concluido |
— |
84.70 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
84.70 € |
250.00 € |
165.30 € |
Faturado |
115:16 |
— |
✓ |
✓ |
|
INC6250267 |
Closed |
— |
sco 805 |
2026-02-23 11:59 |
2026-02-21 20:11 |
2026-02-21 20:11 |
Verificamos que já se encontra operacion… |
— |
2026-02-23 10:39 |
2026-02-23 07:59 |
2026-02-23 09:22 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
0 - N/A |
S/Intervenção |
3 - Staff @ location |
3 |
— |
35:49 |
1:23 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:40 |
— |
✓ |
✓ |
|
INC6250245 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 15:07 |
2026-02-21 19:18 |
2026-02-21 19:18 |
Operacional |
— |
2026-02-23 14:39 |
2026-02-23 08:00 |
2026-02-23 09:22 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
36:42 |
1:23 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:40 |
— |
✓ |
✓ |
|
INC6248515 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-23 13:18 |
2026-02-20 19:48 |
2026-02-20 19:48 |
Já se encontra operacional |
— |
2026-02-23 10:29 |
2026-02-23 08:04 |
2026-02-23 09:22 |
(979) SCO 6 - Telheiras |
979 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
60:16 |
1:18 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:25 |
— |
✓ |
✓ |
|
INC6251001 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 12:01 |
2026-02-22 18:17 |
2026-02-22 18:17 |
Bom dia ,
Seguem as informações que c… |
— |
2026-02-23 11:15 |
2026-02-23 08:05 |
2026-02-23 09:22 |
(826) SCO 4 - Braganca |
826 |
2 - Unknown |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
13:47 |
1:17 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:10 |
— |
✓ |
✓ |
|
INC6252283 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-03 16:04 |
2026-02-23 08:53 |
2026-02-23 08:53 |
Máquina operacional |
— |
2026-02-24 15:17 |
2026-02-23 09:37 |
2026-02-23 09:56 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
0:44 |
0:19 |
2026-02-24 |
— |
2026-02-23 09:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
29:40 |
— |
✓ |
✓ |
|
INC6251937 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-06 11:10 |
2026-02-23 08:11 |
2026-02-23 08:11 |
Pelicano entregue na loja , recebido por… |
— |
2026-02-27 10:24 |
2026-02-23 10:07 |
2026-02-23 10:21 |
(713) SCO 12 - Matosinhos |
713 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:56 |
0:14 |
2026-02-24 |
— |
2026-02-23 10:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
0 |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
96:17 |
— |
✓ |
✓ |
|
INC6252311 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-03 16:04 |
2026-02-23 08:56 |
2026-02-23 08:56 |
Máquina operacional |
— |
2026-02-24 15:17 |
2026-02-23 14:04 |
2026-02-23 14:37 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
5:08 |
0:33 |
2026-02-24 |
— |
2026-02-23 14:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
25:13 |
— |
✓ |
✓ |
|
INC6253453 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 15:06 |
2026-02-23 11:09 |
2026-02-23 11:09 |
Operacional |
— |
2026-02-23 14:40 |
2026-02-23 14:27 |
2026-02-23 14:37 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
3:18 |
0:10 |
2026-02-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:13 |
— |
✓ |
✓ |
|
INC6254355 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 17:02 |
2026-02-23 13:54 |
2026-02-23 13:54 |
Resolvido |
— |
2026-02-23 16:25 |
2026-02-23 14:33 |
2026-02-23 14:37 |
(978) SCO 5 - Telheiras |
978 |
10- LEDS |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:39 |
0:04 |
2026-02-24 |
— |
2026-02-23 14:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:52 |
— |
✓ |
✓ |
|
INC6255199 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-23 17:19 |
2026-02-23 15:54 |
2026-02-23 15:54 |
Resolvido |
— |
2026-02-23 16:28 |
2026-02-23 15:59 |
2026-02-23 16:26 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:05 |
0:27 |
2026-02-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:29 |
— |
✓ |
✓ |
|
INC6254917 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-03 11:06 |
2026-02-23 15:07 |
2026-02-23 15:07 |
Email enviado com as credenciais |
— |
2026-02-24 10:14 |
2026-02-23 17:12 |
2026-02-23 17:12 |
(249) Supervisor - Torres Vedras |
249 |
2 - Unknown |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
2:06 |
0:00 |
2026-02-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:01 |
— |
✓ |
✓ |
|
INC6257375 |
Closed |
— |
Sco bloqueia |
2026-02-24 11:48 |
2026-02-24 08:25 |
2026-02-24 08:22 |
Soft reset , operacional |
— |
2026-02-24 10:01 |
2026-02-24 08:30 |
2026-02-24 09:30 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:08 |
1:00 |
2026-02-25 |
— |
2026-02-24 09:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:31 |
— |
✓ |
✓ |
|
INC6255116 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-03 11:02 |
2026-02-23 15:38 |
2026-02-23 15:38 |
Email enviado com as credenciais |
— |
2026-02-24 10:11 |
2026-02-24 09:25 |
2026-02-24 09:30 |
(249) Supervisor - Torres Vedras |
249 |
2 - Unknown |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
17:47 |
0:05 |
2026-02-25 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6257914 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-12 11:04 |
2026-02-24 09:16 |
2026-02-24 09:16 |
Máquina de notas substituída . Operacion… |
— |
2026-03-05 10:46 |
2026-02-24 10:37 |
2026-02-24 10:51 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:22 |
0:14 |
2026-02-25 |
— |
2026-02-24 10:52 |
— |
Sem Field |
— |
19.60 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
19.60 € |
0.00 € |
19.60 € |
Não faturar |
216:09 |
— |
✓ |
✓ |
|
INC6258580 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-03 12:03 |
2026-02-24 10:53 |
2026-02-24 10:53 |
DUPLICADO de INC6106309
Seguir na incid… |
— |
2026-02-24 11:25 |
2026-02-24 11:22 |
2026-02-24 11:24 |
(859) SCO 4 - Torres Vedras |
859 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
0:29 |
0:02 |
2026-02-25 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:04 |
— |
✓ |
✓ |
|
INC6260055 |
Closed |
— |
Bom dia. SCO a numerário. |
2026-02-28 18:15 |
2026-02-24 15:31 |
2026-02-24 15:31 |
Fechamos com uma resposta. O que interes… |
— |
2026-02-26 10:09 |
2026-02-24 16:25 |
2026-02-24 17:15 |
(714) SCO 5 - Ponta Delgada |
714 |
4 - SW issue |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
0:54 |
0:50 |
2026-02-25 |
— |
2026-02-24 17:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
41:44 |
— |
✓ |
✓ |
|
INC6260611 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-02 14:03 |
2026-02-24 18:38 |
2026-02-24 18:38 |
Isso significa que deu uma moeda de 2 ce… |
— |
2026-02-25 10:22 |
2026-02-25 07:46 |
2026-02-25 09:34 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
13:08 |
1:49 |
2026-02-26 |
— |
2026-02-25 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:37 |
— |
✓ |
✓ |
|
INC6260619 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 13:59 |
2026-02-24 18:42 |
2026-02-24 18:42 |
Atualizado |
— |
2026-02-25 10:10 |
2026-02-25 07:46 |
2026-02-25 09:34 |
(671) SCO SUP - Cascais |
671 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
13:04 |
1:48 |
2026-02-26 |
— |
2026-02-25 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:23 |
— |
✓ |
✓ |
|
INC6260623 |
Closed |
— |
payout sensor jam or count sensor in err… |
2026-03-04 11:05 |
2026-02-24 18:45 |
2026-02-24 18:45 |
Verificamos que já se encontra operacion… |
— |
2026-02-25 10:24 |
2026-02-25 07:48 |
2026-02-25 09:34 |
(887) SCO CASH 7 - Oeiras |
887 |
3- Technical Malfunction |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
13:03 |
1:46 |
2026-02-26 |
— |
2026-02-25 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:36 |
— |
✓ |
✓ |
|
INC6262569 |
Closed |
— |
caixa bloqueada |
2026-03-04 13:00 |
2026-02-25 10:34 |
2026-02-25 10:34 |
ICS limpo pelo operador David com instru… |
— |
2026-02-25 12:09 |
2026-02-25 10:37 |
2026-02-25 10:48 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
0:04 |
0:11 |
2026-02-26 |
— |
2026-02-25 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:32 |
— |
✓ |
✓ |
|
INC6262565 |
Closed |
— |
Erro na SCO supervisão |
2026-03-04 12:01 |
2026-02-25 10:33 |
2026-02-25 10:33 |
Supervisor atualizado |
— |
2026-02-25 11:06 |
2026-02-25 10:47 |
2026-02-25 10:48 |
(321) SCO SUP - Almada |
321 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:14 |
0:01 |
2026-02-26 |
— |
2026-02-25 10:48 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC6263060 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-05 15:04 |
2026-02-25 11:56 |
2026-02-25 11:56 |
Vamos corrigir na próxima release. Relem… |
— |
2026-02-26 14:36 |
2026-02-25 13:06 |
2026-02-25 14:27 |
(371) SCO 1 - Maia |
371 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:10 |
1:22 |
2026-02-26 |
— |
2026-02-25 14:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
25:31 |
— |
✓ |
✓ |