⚡ Report — LMPT-L2-CCDP 3rd Party Xhockware  ·  last sync: 2026-06-19 11:26:49

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979 incidents · page 20 of 20
ServiceNow (A – J)Inferred (K – N)Classification (P – U)Time (V – Y)Suspension (Z)Field Service (AA – AC)Outsource (AD – AG)Repair (AH – AJ)Parts (AK – AO)Logistics (AP – AR)Financials (AS – AV)Billed (AW)KPIs (AX – BA)
ANúmero⇅BEstado⇅CLocal.DDescriçãoEAtualiz.⇅FCriadoGAbertoHNotas Res.IReabertoJResolvidoKDt.Atrib.↓LDt.1aResp.⇅MSCO AfetadoNIDPRoot CauseQImpacted HWRKnown IssueSResponsávelTLevelUDup.VT.Atrib.WT.1aResp.⇅XNext BizYReabert.ZDt.Susp.AADt.Atr.FieldABField SvcACField?ADOS CostAEH.TotalAFH.ExtraAGOS €ExtraAHH.Rep.AICusto Rep.AJCobrar Rep.AKEquip.ALRelatórioAMSerialANCusto PeçasAOCobrar PeçasAPTransp.AQNr.Interv.ARExtra Contr.ASSvc Fee⇅ATTotal Cost⇅AUBill Amt⇅AVMargin⇅AWBilled⇅AXT.ResoluçãoAYIn Cutoff⇅AZSLA⇅BAUpd.p/Res.
INC5815246 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-16 10:26 2025-10-13 08:35 2025-10-13 08:35 Encravamento de moedas resolvido após de… — 2025-10-16 09:08 2025-10-13 09:45 2025-10-13 10:15 (881) SCO CASH 5 - Caldas da Rainha 881 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 1:10 0:30 2025-10-14 — 2025-10-13 10:18 2025-10-16 Concluido — 35.40 € 1.50 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 0 250.00 € 35.40 € 250.00 € 214.60 € Incluido contrato 71:23 — ✓ ✓
INC5813466 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-20 11:39 2025-10-12 12:12 2025-10-12 12:12 Resolvido — 2025-10-20 10:39 2025-10-12 16:00 2025-10-12 16:00 (327) SCO 1 - Aveiro 327 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 3:47 0:00 2025-10-13 — 2025-10-13 10:18 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 186:39 — ✓ ✓
INC5812982 Closed — Sco 801 nao faz sempre o fim do processo… 2025-10-20 11:03 2025-10-12 08:25 2025-10-12 08:25 Verificamos que já se encontra operacion… — 2025-10-13 10:12 2025-10-12 09:53 2025-10-12 10:28 (530) Leroy Merlin Carcavelos - SCO 1 530 3- Technical Malfunction 4 - ICS Coin Dispenser Other 1- XHOCKWARE 3 — 1:28 0:35 2025-10-13 — 2025-10-12 10:39 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 24:19 — ✓ ✓
INC5811445 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-19 10:00 2025-10-11 08:33 2025-10-11 08:33 Operacional — 2025-10-12 09:34 2025-10-12 08:45 2025-10-12 10:28 (866) SCO 4 - Figueira da Foz 866 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 24:12 1:43 2025-10-13 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:49 — ✓ ✓
INC5807508 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-12 10:04 2025-10-09 19:43 2025-10-09 19:43 Verificamos que já houveram vendas a ser… — 2025-10-10 10:24 2025-10-10 06:18 2025-10-10 09:36 (418) Leroy Merlin Funchal - SCO 8 - CAS… 418 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 10:35 3:19 2025-10-13 — 2025-10-10 09:37 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 4:07 — ✓ ✓
INC5806155 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-17 09:02 2025-10-09 13:03 2025-10-09 13:03 Verificamos que hoje já dispensou moedas… — 2025-10-10 08:44 2025-10-09 14:48 2025-10-09 14:49 (751) SCO 5 - Aveiro 751 3- Technical Malfunction 4 - ICS Coin Dispenser Other 1- XHOCKWARE 3 — 1:45 0:01 2025-10-10 — 2025-10-09 14:50 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 17:56 — ✓ ✓
INC5803140 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-20 16:00 2025-10-08 16:57 2025-10-08 16:57 Pelicano operacional. Vamos proceder ao … — 2025-10-13 15:04 2025-10-09 08:45 2025-10-09 09:21 (261) SCO 1 - Colombo 261 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 15:47 0:36 2025-10-10 — 2025-10-09 09:38 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 13.60 € 0 0 0.00 € 13.60 € 13.60 € 0.00 € Faturado 102:19 — ✓ ✓
INC5802821 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-17 09:40 2025-10-08 15:16 2025-10-08 15:16 ICS substituído . Operacional — 2025-10-17 08:45 2025-10-08 17:07 2025-10-09 09:21 (675) SCO 4 - Cascais 675 3- Technical Malfunction 4 - ICS Coin Dispenser Substituição Equipamento 1- XHOCKWARE 3 — 1:51 16:14 2025-10-09 — 2025-10-09 09:26 2025-10-17 Concluido — 68.00 € 1.00 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 8.29 € 1 0 250.00 € 76.29 € 258.29 € 182.00 € Faturado 207:38 — — ✓
INC5802417 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-15 16:00 2025-10-08 13:47 2025-10-08 13:47 Operacional . Tinham o cofre mal colocad… — 2025-10-08 15:14 2025-10-08 15:38 2025-10-08 16:03 (685) SCO 5 - Barreiro 685 1 - User Error 3 - SCNR Note Other 1- XHOCKWARE 3 — 1:50 0:25 2025-10-09 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar — — ✓ ✓
INC5797322 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-15 10:00 2025-10-07 11:29 2025-10-07 11:29 . — 2025-10-08 09:58 2025-10-08 10:56 2025-10-08 10:58 (686) SCO 6 - Barreiro 686 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 23:27 0:02 2025-10-09 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar — — ✓ ✓
INC5797861 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-14 15:03 2025-10-07 13:25 2025-10-07 13:25 DUPLICADO DE INC5797326 Técnico já está… — 2025-10-07 14:14 2025-10-07 15:09 2025-10-07 15:13 (870) SCO 5 - Evora 870 3- Technical Malfunction 4 - ICS Coin Dispenser Duplicado 1- XHOCKWARE 3 ✓ 1:44 0:04 2025-10-08 — — — Duplicado — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar — — ✓ ✓
INC5797326 Closed — Sco 55 2025-10-15 12:02 2025-10-07 11:31 2025-10-07 11:31 Resolução do encravamento da máquina, li… — 2025-10-08 11:36 2025-10-07 13:10 2025-10-07 13:17 (870) SCO 5 - Evora 870 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 1:40 0:07 2025-10-08 — 2025-10-07 15:12 2025-10-08 Concluido — 53.75 € 1.50 0.00 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 0 250.00 € 53.75 € 250.00 € 196.25 € Incluido contrato 22:26 — ✓ ✓
INC5794341 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-14 11:05 2025-10-06 16:46 2025-10-06 16:46 Verificamos que se encontra operacional — 2025-10-07 10:30 2025-10-07 11:07 2025-10-07 11:18 (261) SCO 1 - Colombo 261 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 18:21 0:10 2025-10-08 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar — — ✓ ✓
INC5792572 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-23 10:03 2025-10-06 10:33 2025-10-06 10:33 ICS substituído. Operacional — 2025-10-16 09:11 2025-10-06 11:47 2025-10-06 12:01 (737) SCO 5 - Setubal 737 3- Technical Malfunction 4 - ICS Coin Dispenser Troco 1- XHOCKWARE 3 — 1:14 0:14 2025-10-07 — 2025-10-06 12:01 — Concluido — 100.40 € 0.50 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 8.29 € 1 1 250.00 € 108.69 € 258.29 € 149.60 € Faturado 237:23 — ✓ ✓
INC5788944 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-13 10:04 2025-10-04 18:18 2025-10-04 18:18 Operacional — 2025-10-06 09:42 2025-10-06 08:08 2025-10-06 10:07 (686) SCO 6 - Barreiro 686 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 37:50 1:59 2025-10-07 — 2025-10-06 10:08 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:34 — ✓ ✓
INC5789743 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-13 10:01 2025-10-05 15:41 2025-10-05 15:41 Resolvido. Trocada a posição do cabo do … — 2025-10-06 09:35 2025-10-06 07:55 2025-10-06 10:07 (867) SCO CASH 4 - Caldas da Rainha 867 3- Technical Malfunction 2 - Pelicano Coin Validator Cables 1- XHOCKWARE 3 — 16:14 2:13 2025-10-07 — 2025-10-06 10:08 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:40 — ✓ ✓
INC5788407 Closed — SCO - SELFCHECKOUT LMPT 6 - No menu do c… 2025-10-13 10:04 2025-10-04 11:51 2025-10-04 11:51 Testamos agora e estava funcional — 2025-10-06 09:47 2025-10-04 14:11 2025-10-04 14:11 (579) SCO 6 - Matosinhos 579 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 2:20 0:00 2025-10-06 — 2025-10-04 14:11 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 43:35 — ✓ ✓
INC5788061 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-13 10:01 2025-10-04 09:05 2025-10-04 09:05 Operacional — 2025-10-06 09:40 2025-10-04 10:35 2025-10-04 10:35 (686) SCO 6 - Barreiro 686 3- Technical Malfunction 3 - SCNR Note S/Intervenção 3 - Staff @ location 3 — 1:29 0:00 2025-10-06 — 2025-10-04 10:35 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 47:05 — ✓ ✓
INC5787823 Closed — Notas Sco 810 2025-10-06 09:29 2025-10-04 07:40 2025-10-04 07:40 Operacional — 2025-10-06 09:24 2025-10-04 09:00 2025-10-04 09:00 (282) SCO 10 - Alta Lisboa 282 3- Technical Malfunction 3 - SCNR Note S/Intervenção 3 - Staff @ location 3 — 1:20 0:00 2025-10-06 — 2025-10-04 09:00 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 48:24 — ✓ ✓
INC5785780 Closed — 842 , a cabeça de carregamento de moedas… 2025-10-16 14:44 2025-10-03 12:14 2025-10-03 12:14 Pelicano foi novamente preso à estrutura… — 2025-10-16 11:11 2025-10-04 08:16 2025-10-05 10:58 (947) SCO 2 - Alfragide Compra Ágil 947 9 - Chassi 6 - SCO Chassis Chassis 1- XHOCKWARE 3 — 20:02 26:43 2025-10-06 — 2025-10-05 10:58 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 13.60 € — — 0.00 € 13.60 € 13.60 € 0.00 € Não faturar 290:56 — — ✓
INC5784689 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-10 11:01 2025-10-03 08:21 2025-10-03 08:21 Resolvido — 2025-10-03 10:10 2025-10-03 11:00 2025-10-03 11:10 (530) Leroy Merlin Carcavelos - SCO 1 530 2 - Unknown 0 - N/A S/Intervenção 3 - Staff @ location 3 — 2:38 0:10 2025-10-06 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar — — ✓ ✓
INC5782331 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-09 16:00 2025-10-02 13:52 2025-10-02 13:52 Base de dados atualizada — 2025-10-02 15:12 2025-10-02 15:47 2025-10-02 16:08 (655) SCO 12 - Almada 655 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:55 0:21 2025-10-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar — — ✓ ✓
INC5782124 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-09 16:01 2025-10-02 13:12 2025-10-02 13:12 Amanhã quando o SCO iniciar já se encont… — 2025-10-02 15:07 2025-10-02 14:32 2025-10-02 14:59 (530) Leroy Merlin Carcavelos - SCO 1 530 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:20 0:27 2025-10-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:35 — ✓ ✓
INC5779253 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-03 17:16 2025-10-01 19:41 2025-10-01 19:41 Soft reset , operacional. Só tem notas d… — 2025-10-02 10:04 2025-10-02 08:33 2025-10-02 10:30 (530) Leroy Merlin Carcavelos - SCO 1 530 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 12:52 1:56 2025-10-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:31 — ✓ ✓
INC5774181 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-09 10:00 2025-09-30 15:30 2025-09-30 15:30 SCO atualizado — 2025-10-02 09:45 2025-10-01 13:32 2025-10-01 13:32 (334) SCO 3 - Braga 334 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 22:02 0:00 2025-10-02 — 2025-10-01 13:32 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 20:13 — ✓ ✓
INC5776044 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-13 15:02 2025-10-01 08:43 2025-10-01 08:43 Pelicano substituido. Pedido de recolha … — 2025-10-06 14:44 2025-10-01 13:10 2025-10-01 13:10 (875) SCO 6 - Loures 875 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 4:28 0:00 2025-10-02 — 2025-10-01 13:10 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € Pelicano — 0000513693/0010/0064 9.50 € 19.00 € 13.60 € 0 0 0.00 € 23.10 € 32.60 € 9.50 € Faturado 121:34 — ✓ ✓
INC5776010 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-10 10:00 2025-10-01 08:40 2025-10-01 08:40 Resolvido . Update na versão — 2025-10-03 09:54 2025-10-01 10:30 2025-10-01 10:30 (972) SCO 1 - Telheiras 972 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:50 0:00 2025-10-02 — 2025-10-02 10:30 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 47:24 — ✓ ✓
INC5776061 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-10 10:02 2025-10-01 08:46 2025-10-01 08:46 Resolvido . Update na versão — 2025-10-03 09:53 2025-10-01 10:18 2025-10-01 10:18 (979) SCO 6 - Telheiras 979 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:32 0:00 2025-10-02 — 2025-10-01 13:10 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 47:36 — ✓ ✓
INC5763469 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-10-15 10:02 2025-09-26 17:44 2025-09-26 17:44 Irá ser corrigido no próximo deploy — 2025-10-08 09:52 2025-09-27 08:31 2025-09-27 08:31 (245) SCO 1 - Matosinhos 245 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 14:47 0:00 2025-09-29 — 2025-09-28 11:46 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 265:20 — ✓ ✓
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