⚡ Report — LMPT-L2-CCDP 3rd Party Xhockware  ·  last sync: 2026-06-19 11:26:49

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979 incidents · page 2 of 20
ServiceNow (A – J)Inferred (K – N)Classification (P – U)Time (V – Y)Suspension (Z)Field Service (AA – AC)Outsource (AD – AG)Repair (AH – AJ)Parts (AK – AO)Logistics (AP – AR)Financials (AS – AV)Billed (AW)KPIs (AX – BA)
ANúmero⇅BEstado⇅CLocal.DDescriçãoEAtualiz.⇅FCriadoGAbertoHNotas Res.IReabertoJResolvidoKDt.Atrib.↑LDt.1aResp.⇅MSCO AfetadoNIDPRoot CauseQImpacted HWRKnown IssueSResponsávelTLevelUDup.VT.Atrib.WT.1aResp.⇅XNext BizYReabert.ZDt.Susp.AADt.Atr.FieldABField SvcACField?ADOS CostAEH.TotalAFH.ExtraAGOS €ExtraAHH.Rep.AICusto Rep.AJCobrar Rep.AKEquip.ALRelatórioAMSerialANCusto PeçasAOCobrar PeçasAPTransp.AQNr.Interv.ARExtra Contr.ASSvc Fee⇅ATTotal Cost⇅AUBill Amt⇅AVMargin⇅AWBilled⇅AXT.ResoluçãoAYIn Cutoff⇅AZSLA⇅BAUpd.p/Res.
INC5850905 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-10-28 15:08 2025-10-23 08:53 2025-10-23 08:53 Pelicano substituído . Iremos fazer o pe… — 2025-10-28 14:26 2025-10-23 10:02 2025-10-23 10:35 (881) SCO CASH 5 - Caldas da Rainha 881 3- Technical Malfunction 2 - Pelicano Coin Validator Substituição Equipamento 1- XHOCKWARE 3 — 1:10 0:32 2025-10-24 — 2025-10-23 11:35 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € Pelicano — 0000513693/0010/0021 9.50 € 19.00 € 27.20 € 0 0 0.00 € 36.70 € 46.20 € 9.50 € Faturado 124:23 — ✓ ✓
INC5854973 Closed — SCO3 - Loja Montijo 2025-10-31 17:00 2025-10-24 10:07 2025-10-24 09:50 Maquina operacional Ativada licença — 2025-10-24 16:58 2025-10-24 11:07 2025-10-24 12:05 (256) SCO 3 - Montijo 256 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:17 0:58 2025-10-27 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 5:51 — ✓ ✓
INC5844613 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-02 10:00 2025-10-21 16:39 2025-10-21 16:39 Verificamos que já se encontra operacion… — 2025-10-26 09:29 2025-10-24 13:02 2025-10-24 13:09 (737) SCO 5 - Setubal 737 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 68:23 0:07 2025-10-27 — 2025-10-24 13:09 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 44:26 — ✓ ✓
INC5855478 Closed — Cancela de saída de carros 2025-10-27 19:59 2025-10-24 11:47 2025-10-24 11:47 Ajustes no zoom , passou para manual . O… — 2025-10-27 15:57 2025-10-24 13:30 2025-10-24 14:31 (840) SCO 2 - Sintra Compra Ágil 840 3- Technical Malfunction 0 - N/A Other 1- XHOCKWARE 3 — 1:44 1:01 2025-10-27 — 2025-10-24 14:31 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 74:27 — ✓ ✓
INC5856562 Closed — Maquina automática de dinheiro nao esta … 2025-11-05 13:00 2025-10-24 16:35 2025-10-24 16:35 Limpeza e desencravamento ICS - Correcti… — 2025-10-29 12:58 2025-10-24 18:08 2025-10-24 18:22 (821) SCO 04 - Guarda 821 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 1:33 0:14 2025-10-27 — 2025-10-24 18:22 2025-10-29 Concluido — 105.00 € 3.00 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 105.00 € 250.00 € 145.00 € Faturado 114:50 — ✓ ✓
INC5857724 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-03 11:03 2025-10-25 11:53 2025-10-25 11:53 SCO atualizado — 2025-10-27 10:57 2025-10-25 14:08 2025-10-25 14:08 (782) SCO 8 - Maia 782 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 2:15 0:00 2025-10-27 — 2025-10-26 09:21 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 44:49 — ✓ ✓
INC5857781 Closed — Pelicano com avaria aleatória 2025-10-29 11:31 2025-10-25 12:24 2025-10-25 12:24 Pelicano substituído . Operacional . Ped… — 2025-10-29 11:28 2025-10-25 14:09 2025-10-26 09:19 (840) SCO 2 - Sintra Compra Ágil 840 3- Technical Malfunction 2 - Pelicano Coin Validator Substituição Equipamento 1- XHOCKWARE 3 — 1:45 19:10 2025-10-27 — 2025-10-26 09:20 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 13.60 € 0 0 0.00 € 13.60 € 13.60 € 0.00 € Faturado 93:19 — — ✓
INC5859377 Closed — SCO - SELFCHECKOUT LMPT 4 - SCO Cash (Er… 2025-11-02 10:00 2025-10-26 08:41 2025-10-26 08:41 Resolvido . Soft reset — 2025-10-26 09:35 2025-10-26 09:27 2025-10-26 09:29 (651) SCO 4 - Portimão 651 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:46 0:02 2025-10-27 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:08 — ✓ ✓
INC5861762 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-03 13:02 2025-10-27 10:23 2025-10-27 10:23 Mac adress alterado — 2025-10-27 12:02 2025-10-27 11:23 2025-10-27 11:42 (256) SCO 3 - Montijo 256 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:59 0:19 2025-10-28 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:39 — ✓ ✓
INC5864749 Closed — Não aparece as duas colunas na distribui… 2025-11-04 10:04 2025-10-28 07:18 2025-10-28 07:18 Atualizado Front end — 2025-10-28 09:48 2025-10-28 08:13 2025-10-28 09:31 (947) SCO 2 - Alfragide Compra Ágil 947 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:55 1:17 2025-10-29 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:35 — ✓ ✓
INC5864254 Closed — Outro 2025-10-28 14:38 2025-10-27 21:23 2025-10-27 21:23 Resolvido , atualizado frontend — 2025-10-28 09:45 2025-10-28 08:15 2025-10-28 09:31 (920) SCO 6 - Alverca Nova 920 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 10:52 1:16 2025-10-29 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:31 — ✓ ✓
INC5866147 Closed — Bom dia. SCO 805 sem funcionar. 2025-10-31 18:40 2025-10-28 11:01 2025-10-28 11:01 Pelicano substituído . Operacional . Ped… — 2025-10-31 14:48 2025-10-28 11:42 2025-10-28 12:29 (714) SCO 5 - Ponta Delgada 714 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 0:41 0:47 2025-10-29 — 2025-10-28 12:29 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € Pelicano — — 9.50 € 19.00 € 41.19 € — — 0.00 € 50.69 € 60.19 € 9.50 € Faturado 75:05 — ✓ ✓
INC5866984 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-10-28 18:02 2025-10-28 14:03 2025-10-28 14:03 Resolvido. mac adress alterado — 2025-10-28 14:57 2025-10-28 14:29 2025-10-28 14:37 (579) SCO 6 - Matosinhos 579 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:26 0:08 2025-10-29 — 2025-10-28 14:37 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:29 — ✓ ✓
INC5866643 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-10 17:23 2025-10-28 12:51 2025-10-28 12:51 Erro pontual , se voltar acontecer repor… — 2025-11-04 15:42 2025-10-28 15:40 2025-10-28 15:56 (713) SCO 12 - Matosinhos 713 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 2:49 0:17 2025-10-29 — 2025-10-28 16:00 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 168:02 — ✓ ✓
INC5867652 Closed — CASSIOPEE - Outro 2025-11-05 17:02 2025-10-28 16:23 2025-10-28 16:23 Encravamento de moedas resolvido após de… — 2025-10-29 16:21 2025-10-28 16:39 2025-10-28 16:39 (836) SCO 5 - Santa Maria da Feira 836 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:15 0:00 2025-10-29 — 2025-10-28 16:44 2025-10-29 Concluido — 100.00 € 2.00 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 100.00 € 250.00 € 150.00 € Faturado 23:43 — ✓ ✓
INC5866291 Closed — SCO 804 sem funcionar para os clientes. 2025-10-31 13:49 2025-10-28 11:32 2025-10-28 11:32 SCO atualizado . operacional — 2025-10-29 09:57 2025-10-28 17:13 2025-10-28 17:13 (715) SCO 4 - Ponta Delgada 715 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 5:41 0:00 2025-10-29 — 2025-10-29 09:40 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 16:44 — ✓ ✓
INC5868721 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-05 12:04 2025-10-29 08:11 2025-10-29 08:11 Tinha uma moeda presa no Pelicano , reti… — 2025-10-29 11:22 2025-10-29 09:49 2025-10-29 10:24 (368) SCO 3 - Loures 368 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 1:38 0:35 2025-10-30 — 2025-10-29 10:33 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:33 — ✓ ✓
INC5869441 Closed — SCO 7 Loja Oeiras 2025-11-05 12:02 2025-10-29 09:55 2025-10-29 09:52 SCO atualizado — 2025-10-29 11:12 2025-10-29 09:55 2025-10-29 10:24 (887) SCO CASH 7 - Oeiras 887 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:04 0:29 2025-10-30 — 2025-10-29 10:32 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:17 — ✓ ✓
INC5871298 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-06 10:02 2025-10-29 16:53 2025-10-29 16:53 Soft reset , operacional — 2025-10-30 09:36 2025-10-29 18:25 2025-10-29 18:25 (392) SCO 8 - Almada 392 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 1:32 0:00 2025-10-30 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 15:10 — ✓ ✓
INC5873934 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-05 12:16 2025-10-30 13:16 2025-10-30 13:16 Verificamos que já trocaram o Pelicano e… — 2025-11-03 14:49 2025-10-30 13:45 2025-10-30 14:13 (826) SCO 4 - Braganca 826 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 0:29 0:28 2025-10-31 — 2025-10-30 14:15 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 13.18 € — — 0.00 € 13.18 € 13.18 € 0.00 € Não faturar 97:04 — ✓ ✓
INC5874575 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-09 20:00 2025-10-30 15:43 2025-10-30 15:43 Operacional — 2025-11-02 19:58 2025-10-30 18:01 2025-10-30 18:01 (530) Leroy Merlin Carcavelos - SCO 1 530 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 2:18 0:00 2025-10-31 — 2025-10-31 09:57 2025-11-02 Concluido — 83.50 € 1.50 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 83.50 € 250.00 € 166.50 € Faturado 73:57 — ✓ ✓
INC5875013 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-07 16:00 2025-10-30 18:28 2025-10-30 18:28 Pelicano com 2 moedas encravadas que for… — 2025-10-31 15:01 2025-10-30 20:38 2025-10-30 20:38 (763) SCO 7 - Braga 763 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 2:10 0:00 2025-10-31 — 2025-10-31 10:02 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 18:23 — ✓ ✓
INC5876093 Closed — SCO4 Loja Torres Vedras(031) 2025-11-07 11:00 2025-10-31 08:58 2025-10-31 08:55 SCO atualizado — 2025-10-31 10:26 2025-10-31 08:58 2025-10-31 09:46 (859) SCO 4 - Torres Vedras 859 3- Technical Malfunction 10- Software Software 1- XHOCKWARE 3 — 0:03 0:48 2025-11-03 — 2025-10-31 10:02 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:29 — ✓ ✓
INC5876207 Closed — CASSIOPEE - Cassiopée não funciona 2025-11-07 11:00 2025-10-31 09:15 2025-10-31 09:15 SCO atualizado, operacional — 2025-10-31 10:06 2025-10-31 09:28 2025-10-31 09:46 (747) SCO 18 - Sintra 747 3- Technical Malfunction 10- Software Software 1- XHOCKWARE 3 — 0:13 0:18 2025-11-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:38 — ✓ ✓
INC5876943 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-02 14:09 2025-10-31 11:33 2025-10-31 11:33 Limpeza do ICS . Cabos estavam ligados a… — 2025-11-02 10:17 2025-10-31 11:57 2025-10-31 12:48 (261) SCO 1 - Colombo 261 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:23 0:51 2025-11-03 — 2025-10-31 12:48 2025-11-02 Concluido — 62.40 € 1.00 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 62.40 € 250.00 € 187.60 € Incluido contrato 46:20 — ✓ ✓
INC5878317 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-09 11:00 2025-10-31 20:42 2025-10-31 20:42 Já se encontra operacional — 2025-11-02 10:12 2025-11-02 07:55 2025-11-02 09:52 (859) SCO 4 - Torres Vedras 859 4 - SW issue 10- Software Other 1- XHOCKWARE 3 — 35:13 1:57 2025-11-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:17 — ✓ ✓
INC5878980 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-02 13:46 2025-11-01 13:34 2025-11-01 13:34 Mac adress atualizado — 2025-11-02 10:04 2025-11-02 08:45 2025-11-02 09:52 (679) SUP 1 - Barreiro 679 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 19:10 1:07 2025-11-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:20 — ✓ ✓
INC5878658 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-09 21:00 2025-11-01 09:24 2025-11-01 09:24 Isso é um bug visual que o ICS por vezes… — 2025-11-02 20:06 2025-11-02 12:56 2025-11-02 12:56 (763) SCO 7 - Braga 763 3- Technical Malfunction 4 - ICS Coin Dispenser Other 1- XHOCKWARE 3 — 27:32 0:00 2025-11-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 7:10 — ✓ ✓
INC5878713 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-09 10:54 2025-11-01 10:12 2025-11-01 10:12 Operacional — 2025-11-02 20:03 2025-11-02 12:56 2025-11-02 12:56 (530) Leroy Merlin Carcavelos - SCO 1 530 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 26:44 0:00 2025-11-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 7:07 — ✓ ✓
INC5879990 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-09 21:00 2025-11-02 13:48 2025-11-02 13:48 Soft reset operacional. — 2025-11-02 20:02 2025-11-02 13:59 2025-11-02 13:59 (686) SCO 6 - Barreiro 686 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:12 0:00 2025-11-03 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 6:03 — ✓ ✓
INC5878738 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-09 14:09 2025-11-01 10:27 2025-11-01 10:27 Pode ficar resolvido hoje se reiniciarem… — 2025-11-03 11:00 2025-11-02 16:01 2025-11-02 19:57 (972) SCO 1 - Telheiras 972 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 29:34 3:56 2025-11-03 — 2025-11-02 19:58 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 18:59 — ✓ ✓
INC5883605 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-10 17:01 2025-11-03 14:46 2025-11-03 14:46 Atualizado , operacional — 2025-11-03 16:42 2025-11-03 16:31 2025-11-03 16:32 (679) SUP 1 - Barreiro 679 3- Technical Malfunction 10- Software Other 1- XHOCKWARE 3 — 1:45 0:01 2025-11-04 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:11 — ✓ ✓
INC5884358 Closed — Atualização PIN SCO Cash 2025-11-17 12:00 2025-11-03 17:49 2025-11-03 17:46 Atualizado — 2025-11-10 11:47 2025-11-03 17:49 2025-11-03 17:49 (592) SCO TESTE - Sede Leroy Merlin 592 8 - Software 0 - N/A Other 1- XHOCKWARE 3 — 0:02 0:00 2025-11-04 — 2025-11-04 09:53 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 161:58 — ✓ ✓
INC5884052 Closed — Portas das torres da Compra Ágil 2025-11-06 14:01 2025-11-03 16:11 2025-11-03 16:11 Ajustes na porta foram feitos e já fecha… — 2025-11-05 10:29 2025-11-03 17:51 2025-11-03 17:51 (839) SCO 1 - Sintra Compra Ágil 839 9 - Chassi 6 - SCO Chassis Chassis 1- XHOCKWARE 3 — 1:40 0:00 2025-11-04 — 2025-11-04 09:52 2025-11-05 Concluido — 82.65 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 82.65 € 250.00 € 167.35 € Incluido contrato 40:38 — ✓ ✓
INC5884367 Closed — Associação de EAN a código 49 - Calendár… 2025-11-17 12:00 2025-11-03 17:51 2025-11-03 17:50 Resolvido. Em curso — 2025-11-10 11:56 2025-11-03 17:52 2025-11-03 17:52 (592) SCO TESTE - Sede Leroy Merlin 592 8 - Software 0 - N/A Other 1- XHOCKWARE 3 — 0:02 0:00 2025-11-04 — 2025-11-04 09:51 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 162:04 — ✓ ✓
INC5884739 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-17 12:02 2025-11-04 00:18 2025-11-04 00:18 Resolvido. Em curso — 2025-11-10 11:56 2025-11-04 08:20 2025-11-04 09:49 (369) SCO SUP - Maia 369 8 - Software 0 - N/A Other 1- XHOCKWARE 3 — 8:03 1:29 2025-11-05 — 2025-11-04 09:50 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 147:36 — ✓ ✓
INC5886773 Closed — Caixa SCO 01 não avança na interface sel… 2025-11-08 09:57 2025-11-04 10:41 2025-11-04 10:41 SCO atualizado — 2025-11-04 11:42 2025-11-04 11:26 2025-11-04 11:37 (521) Leroy Merlin - Castelo Branco - SC… 521 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:44 0:11 2025-11-05 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:16 — ✓ ✓
INC5887782 Closed — Bloqueado 2025-11-11 16:00 2025-11-04 13:44 2025-11-04 13:44 Resolvido, SCO atualizado — 2025-11-04 14:51 2025-11-04 14:41 2025-11-04 14:50 (824) SCO 4 - Chaves 824 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:57 0:09 2025-11-05 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:09 — ✓ ✓
INC5886792 Closed — Caixa SCO 003 fica sempre a processar, c… 2025-11-11 16:00 2025-11-04 10:45 2025-11-04 10:45 Sco atualizado — 2025-11-04 15:38 2025-11-04 15:33 2025-11-04 15:37 (817) SCO 3 - Castelo Branco 817 8 - Software 10- Software Software 1- XHOCKWARE 3 — 4:48 0:05 2025-11-05 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:05 — ✓ ✓
INC5888350 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-04 16:25 2025-11-04 15:21 2025-11-04 15:21 Operacional — 2025-11-04 15:43 2025-11-04 15:37 2025-11-04 15:41 (508) Leroy Merlin - Guarda - SCO 1 508 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:16 0:04 2025-11-05 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:05 — ✓ ✓
INC5890086 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-12 16:00 2025-11-05 08:56 2025-11-05 08:56 Pelicano substituído . Preventiva feita … — 2025-11-05 15:54 2025-11-05 09:20 2025-11-05 10:07 (634) SCO 7 - Gondomar 634 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 0:23 0:47 2025-11-06 — 2025-11-05 10:13 — Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 100.00 € 250.00 € 150.00 € Incluido contrato 6:35 — ✓ ✓
INC5891783 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-13 09:02 2025-11-05 14:04 2025-11-05 14:04 Verificamos que já se encontra operacion… — 2025-11-05 15:04 2025-11-05 14:59 2025-11-05 15:02 (823) SCO 3 - Chaves 823 3- Technical Malfunction 0 - N/A S/Intervenção 1- XHOCKWARE 3 — 0:55 0:02 2025-11-06 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:05 — ✓ ✓
INC5892382 Closed — SCO2 - Carcavelos(070) 2025-11-12 17:02 2025-11-05 15:56 2025-11-05 15:54 Resolvido — 2025-11-05 16:29 2025-11-05 15:57 2025-11-05 16:03 (531) Leroy Merlin Carcavelos - SCO 2 531 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:03 0:06 2025-11-06 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:32 — ✓ ✓
INC5892678 Closed — SCO SPV Carcavelos(070) 2025-11-13 11:00 2025-11-05 16:59 2025-11-05 16:57 Atualizado. Operacional — 2025-11-06 10:03 2025-11-05 16:59 2025-11-05 16:59 (529) Leroy Merlin Carcavelos - Supervis… 529 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:02 0:00 2025-11-06 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 17:04 — ✓ ✓
INC5894300 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-13 11:00 2025-11-06 09:25 2025-11-06 09:25 Soft reset operacional — 2025-11-06 10:27 2025-11-06 10:23 2025-11-06 10:27 (328) SCO 2 - Aveiro 328 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:59 0:04 2025-11-07 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:04 — ✓ ✓
INC5895196 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-13 15:00 2025-11-06 11:59 2025-11-06 11:59 Verificamos que já se encontra operacion… — 2025-11-06 14:18 2025-11-06 12:10 2025-11-06 12:47 (705) SCO 18 - Alfragide 705 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:10 0:37 2025-11-07 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:08 — ✓ ✓
INC5895253 Closed — SCO SPV - ALMADA 2025-11-13 15:02 2025-11-06 12:19 2025-11-06 12:10 SCO 2 atualizado — 2025-11-06 14:16 2025-11-06 12:19 2025-11-06 12:47 (393) SCO SUP2 - Almada 393 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:09 0:28 2025-11-07 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:57 — ✓ ✓
INC5895747 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-13 16:04 2025-11-06 13:55 2025-11-06 13:55 Atualizamos o SCO. Operacional — 2025-11-06 15:31 2025-11-06 15:18 2025-11-06 15:31 (635) SCO 8 - Gondomar 635 8 - Software 10- Software Software 1- XHOCKWARE 3 — 1:23 0:13 2025-11-07 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:13 — ✓ ✓
INC5895599 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-19 11:01 2025-11-06 13:24 2025-11-06 13:24 SCR e cabo de alimentação substituídos. … — 2025-11-12 10:14 2025-11-06 15:51 2025-11-06 16:07 (701) SCO 14 - Alfragide 701 3- Technical Malfunction 3 - SCNR Note Substituição Equipamento 1- XHOCKWARE 3 — 2:28 0:16 2025-11-07 — 2025-11-06 16:11 2025-11-12 Concluido — 70.45 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 17.12 € 1 — 250.00 € 87.57 € 267.12 € 179.55 € Faturado 138:23 — ✓ ✓
INC5896613 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-07 09:20 2025-11-06 16:40 2025-11-06 16:40 Operacional — 2025-11-06 16:58 2025-11-06 16:55 2025-11-06 16:56 (826) SCO 4 - Braganca 826 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:15 0:01 2025-11-07 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:03 — ✓ ✓
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