⚡ Report — LMPT-L2-CCDP 3rd Party Xhockware  ·  last sync: 2026-06-19 11:26:49

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979 incidents · page 3 of 20
ServiceNow (A – J)Inferred (K – N)Classification (P – U)Time (V – Y)Suspension (Z)Field Service (AA – AC)Outsource (AD – AG)Repair (AH – AJ)Parts (AK – AO)Logistics (AP – AR)Financials (AS – AV)Billed (AW)KPIs (AX – BA)
ANúmero⇅BEstado⇅CLocal.DDescriçãoEAtualiz.⇅FCriadoGAbertoHNotas Res.IReabertoJResolvidoKDt.Atrib.↑LDt.1aResp.⇅MSCO AfetadoNIDPRoot CauseQImpacted HWRKnown IssueSResponsávelTLevelUDup.VT.Atrib.WT.1aResp.⇅XNext BizYReabert.ZDt.Susp.AADt.Atr.FieldABField SvcACField?ADOS CostAEH.TotalAFH.ExtraAGOS €ExtraAHH.Rep.AICusto Rep.AJCobrar Rep.AKEquip.ALRelatórioAMSerialANCusto PeçasAOCobrar PeçasAPTransp.AQNr.Interv.ARExtra Contr.ASSvc Fee⇅ATTotal Cost⇅AUBill Amt⇅AVMargin⇅AWBilled⇅AXT.ResoluçãoAYIn Cutoff⇅AZSLA⇅BAUpd.p/Res.
INC5896665 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-07 17:18 2025-11-06 16:55 2025-11-06 16:55 Operacional — 2025-11-07 16:59 2025-11-06 20:21 2025-11-06 20:21 (821) SCO 04 - Guarda 821 3- Technical Malfunction 3 - SCNR Note Other 1- XHOCKWARE 3 — 3:26 0:00 2025-11-07 — 2025-11-06 20:21 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 20:38 — ✓ ✓
INC5897972 Closed — SCO1 Almada(003) 2025-11-14 10:01 2025-11-07 08:27 2025-11-07 08:25 SCO atualizado , supervisor atualizado — 2025-11-07 09:42 2025-11-07 08:27 2025-11-07 09:17 (322) SCO 1 - Almada 322 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:02 0:50 2025-11-10 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:15 — ✓ ✓
INC5898296 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-07 14:25 2025-11-07 09:15 2025-11-07 09:15 Verificamos que já se encontra operacion… — 2025-11-07 09:56 2025-11-07 09:36 2025-11-07 09:56 (881) SCO CASH 5 - Caldas da Rainha 881 3- Technical Malfunction 3 - SCNR Note Other 1- XHOCKWARE 3 — 0:20 0:20 2025-11-10 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:20 — ✓ ✓
INC5900383 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-20 13:02 2025-11-07 16:36 2025-11-07 16:36 Troca de corrediças do SCR cash 7 Troca… — 2025-11-13 12:46 2025-11-08 08:15 2025-11-08 16:41 (635) SCO 8 - Gondomar 635 9 - Chassi 6 - SCO Chassis Chassis 1- XHOCKWARE 3 — 15:40 8:25 2025-11-10 — 2025-11-08 16:46 2025-11-13 Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 100.00 € 250.00 € 150.00 € Incluido contrato 124:31 — — ✓
INC5901941 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-18 10:01 2025-11-08 14:43 2025-11-08 14:43 Limpeza e desencravemento da máquina . P… — 2025-11-11 09:33 2025-11-08 15:17 2025-11-08 16:40 (418) Leroy Merlin Funchal - SCO 8 - CAS… 418 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:34 1:24 2025-11-10 — 2025-11-08 16:42 2025-11-11 Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 100.00 € 250.00 € 150.00 € Faturado 66:16 — ✓ ✓
INC5902664 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-05 11:50 2025-11-09 09:58 2025-11-09 09:58 Já está resolvido. Se voltar acontecer r… — 2025-11-11 12:57 2025-11-10 10:31 2025-11-10 11:16 (682) SCO 2 - Barreiro 682 8 - Software 10- Software Software 1- XHOCKWARE 3 — 24:33 0:45 2025-11-11 — 2025-11-10 11:37 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 26:26 — ✓ ✓
INC5905699 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-18 11:00 2025-11-10 14:01 2025-11-10 14:01 Verificamos no dia de hoje que a máquina… — 2025-11-11 10:16 2025-11-10 14:08 2025-11-10 14:22 (747) SCO 18 - Sintra 747 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:07 0:13 2025-11-11 — 2025-11-10 14:23 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 20:08 — ✓ ✓
INC5906155 Closed — SCO9 - Loja Amadora(007) 2025-11-17 17:01 2025-11-10 16:03 2025-11-10 16:01 SCO atualizado — 2025-11-10 16:21 2025-11-10 16:04 2025-11-10 16:04 (794) SCO 9 - Amadora 794 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:02 0:01 2025-11-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:17 — ✓ ✓
INC5906282 Closed — SCO4 - Sacavem (065) 2025-11-17 18:01 2025-11-10 16:44 2025-11-10 16:42 SCO e supervisor atualizado — 2025-11-10 17:02 2025-11-10 16:44 2025-11-10 16:51 (812) SCO 4 - Sacavém 812 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:02 0:07 2025-11-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:19 — ✓ ✓
INC5906703 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-13 15:14 2025-11-10 19:35 2025-11-10 19:35 Atualizada base de dados. — 2025-11-11 09:28 2025-11-11 07:44 2025-11-11 09:14 (812) SCO 4 - Sacavém 812 8 - Software 10- Software Software 1- XHOCKWARE 3 — 12:08 1:30 2025-11-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:44 — ✓ ✓
INC5908074 Closed — SCO4 - Loja Gaia(010) 2025-11-18 13:02 2025-11-11 10:37 2025-11-11 10:35 SCO atualizado . — 2025-11-11 12:55 2025-11-11 10:37 2025-11-11 11:49 (350) SCO 4- VN Gaia 350 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:02 1:11 2025-11-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:17 — ✓ ✓
INC5907499 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-18 13:01 2025-11-11 08:14 2025-11-11 08:14 Operacional — 2025-11-11 12:29 2025-11-11 10:45 2025-11-11 11:49 (328) SCO 2 - Aveiro 328 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 2:31 1:04 2025-11-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:44 — ✓ ✓
INC5908535 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-19 13:02 2025-11-11 12:58 2025-11-11 12:58 Resolvido — 2025-11-12 12:45 2025-11-12 08:17 2025-11-12 09:39 (812) SCO 4 - Sacavém 812 8 - Software 10- Software Software 1- XHOCKWARE 3 — 19:19 1:22 2025-11-13 — 2025-11-12 10:08 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 4:28 — ✓ ✓
INC5911022 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-19 12:03 2025-11-12 10:13 2025-11-12 10:13 Operacional — 2025-11-12 11:21 2025-11-12 11:00 2025-11-12 11:21 (328) SCO 2 - Aveiro 328 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:47 0:21 2025-11-13 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:21 — ✓ ✓
INC5911384 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-12 13:32 2025-11-12 10:33 2025-11-12 10:33 Atualizado. Resolvido — 2025-11-12 13:08 2025-11-12 11:10 2025-11-12 11:41 (245) SCO 1 - Matosinhos 245 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:37 0:31 2025-11-13 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:58 — ✓ ✓
INC5913208 Closed — SCO 6 Loja Alfragide 2025-11-19 17:00 2025-11-12 16:10 2025-11-12 16:08 SCO atualizado — 2025-11-12 16:39 2025-11-12 16:10 2025-11-12 16:34 (233) SCO 6 - Alfragide 233 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:02 0:24 2025-11-13 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:29 — ✓ ✓
INC5913745 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-20 10:05 2025-11-12 21:48 2025-11-12 21:48 Soft reset , operacional — 2025-11-13 09:46 2025-11-13 08:34 2025-11-13 09:43 (324) SCO 3 - Almada 324 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 10:46 1:09 2025-11-14 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:11 — ✓ ✓
INC5916872 Closed — SCO 38 (2) LOJA 5 alfragide. Foi ins… 2025-11-20 13:00 2025-11-13 11:47 2025-11-13 11:42 SCO atualizado — 2025-11-13 12:07 2025-11-13 11:47 2025-11-13 12:06 (232) SCO 5 - Alfragide 232 8 - Software 10- Software Software 1- XHOCKWARE 3 — 0:05 0:19 2025-11-14 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:20 — ✓ ✓
INC5913571 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-20 13:01 2025-11-12 18:35 2025-11-12 18:35 Atualizado — 2025-11-13 12:30 2025-11-13 12:08 2025-11-13 12:11 (710) SCO 9 - Matosinhos 710 8 - Software 10- Software Software 1- XHOCKWARE 3 — 17:33 0:03 2025-11-14 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:22 — ✓ ✓
INC5917046 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-26 11:04 2025-11-13 12:23 2025-11-13 12:23 Pedido de recolha efetuado. Operacional — 2025-11-19 10:28 2025-11-13 13:28 2025-11-13 15:12 (820) SCO 04 - Torres Novas 820 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 1:05 1:44 2025-11-14 — 2025-11-13 15:16 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € Pelicano — — 9.50 € 19.00 € 12.76 € — — 0.00 € 22.26 € 31.76 € 9.50 € Faturado 141:00 — ✓ ✓
INC5917784 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-24 15:01 2025-11-13 15:09 2025-11-13 15:09 Limpeza do equipamento . Testes de bom f… — 2025-11-17 14:19 2025-11-13 16:18 2025-11-13 16:25 (836) SCO 5 - Santa Maria da Feira 836 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 1:09 0:07 2025-11-14 — 2025-11-13 16:25 — Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 100.00 € 250.00 € 150.00 € Faturado 94:01 — ✓ ✓
INC5923379 Closed — Sco 804 2025-11-25 13:03 2025-11-15 13:20 2025-11-15 13:20 Encerramos este incidente então. No enta… — 2025-11-18 12:35 2025-11-15 13:39 2025-11-15 15:34 (867) SCO CASH 4 - Caldas da Rainha 867 3- Technical Malfunction 4 - ICS Coin Dispenser Other 1- XHOCKWARE 3 — 0:19 1:55 2025-11-17 — 2025-11-15 15:34 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 70:56 — ✓ ✓
INC5921881 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-24 12:02 2025-11-14 16:25 2025-11-14 16:25 Já se encontra operacional — 2025-11-17 11:03 2025-11-15 14:33 2025-11-15 15:34 (530) Leroy Merlin Carcavelos - SCO 1 530 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 22:08 1:01 2025-11-17 — 2025-11-15 15:34 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 44:30 — ✓ ✓
INC5923888 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-24 16:03 2025-11-15 18:14 2025-11-15 18:14 Resolvido — 2025-11-17 15:59 2025-11-17 07:49 2025-11-17 10:14 SCO 11 - VN Gaia — 3- Technical Malfunction 7 - Scanner Other 1- XHOCKWARE 3 — 37:35 2:25 2025-11-18 — 2025-11-17 10:36 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 8:10 — ✓ ✓
INC5923890 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-24 16:04 2025-11-15 18:15 2025-11-15 18:15 Resolvido — 2025-11-17 15:59 2025-11-17 07:50 2025-11-17 10:14 SCO 12 - VN Gaia — 8 - Software 10- Software Software 1- XHOCKWARE 3 — 37:34 2:25 2025-11-18 — 2025-11-17 10:36 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 8:10 — ✓ ✓
INC5924652 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-24 11:03 2025-11-16 14:56 2025-11-16 14:56 Já se encontra resolvido. Tinha um "docu… — 2025-11-17 10:46 2025-11-17 07:51 2025-11-17 10:14 (701) SCO 14 - Alfragide 701 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 16:55 2:23 2025-11-18 — 2025-11-17 10:36 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:55 — ✓ ✓
INC5924641 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-24 11:00 2025-11-16 14:37 2025-11-16 14:37 Atualizado — 2025-11-17 10:44 2025-11-17 07:52 2025-11-17 10:14 (233) SCO 6 - Alfragide 233 8 - Software 10- Software Software 1- XHOCKWARE 3 — 17:15 2:22 2025-11-18 — 2025-11-17 10:36 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:52 — ✓ ✓
INC5924381 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-22 12:23 2025-11-16 09:23 2025-11-16 09:23 DUPLICADO DE INC5931096 Iremos dar segu… — 2025-11-18 10:04 2025-11-17 07:52 2025-11-17 10:14 (418) Leroy Merlin Funchal - SCO 8 - CAS… 418 3- Technical Malfunction 3 - SCNR Note Notas encravadas (SCNR Jam) 1- XHOCKWARE 3 ✓ 22:30 2:22 2025-11-18 — 2025-11-17 10:35 — Duplicado — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 26:11 — ✓ ✓
INC5927870 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-18 09:04 2025-11-17 12:08 2025-11-17 12:08 Resolvido — 2025-11-17 16:19 2025-11-17 13:00 2025-11-17 14:18 (328) SCO 2 - Aveiro 328 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:53 1:17 2025-11-18 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 3:19 — ✓ ✓
INC5918395 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-28 13:00 2025-11-13 16:23 2025-11-13 16:23 Substituição da placa controladora, cabo… — 2025-11-21 12:33 2025-11-17 14:04 2025-11-17 14:18 (823) SCO 3 - Chaves 823 3- Technical Malfunction 4 - ICS Coin Dispenser Substituição Equipamento 1- XHOCKWARE 3 — 93:41 0:14 2025-11-18 — 2025-11-17 16:16 — Concluido — 99.02 € — — 0.00 € — 0.00 € 0.00 € Placa controladora — — 50.00 € 100.00 € 6.38 € 1 0 250.00 € 155.40 € 356.38 € 200.98 € Faturado 94:29 — ✓ ✓
INC5928776 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-24 17:00 2025-11-17 14:35 2025-11-17 14:35 Operacional — 2025-11-17 16:06 2025-11-17 14:47 2025-11-17 16:05 (328) SCO 2 - Aveiro 328 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:12 1:18 2025-11-18 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:19 — ✓ ✓
INC5928990 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-24 17:02 2025-11-17 15:14 2025-11-17 15:14 Resolvido — 2025-11-17 16:01 2025-11-17 15:46 2025-11-17 16:01 (201) SCO 2 - Amadora 201 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:32 0:15 2025-11-18 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:16 — ✓ ✓
INC5931096 Closed — Nao recebe notas SCO 58 2025-12-11 10:02 2025-11-18 07:43 2025-11-18 07:43 Máquina operacional. No entanto cofre of… — 2025-12-04 09:57 2025-11-18 08:51 2025-11-18 09:38 (418) Leroy Merlin Funchal - SCO 8 - CAS… 418 3- Technical Malfunction 3 - SCNR Note Substituição Equipamento 1- XHOCKWARE 3 — 1:08 0:47 2025-11-19 — 2025-11-18 10:03 — Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 29.23 € 2 1 500.00 € 129.23 € 529.23 € 400.00 € Faturado 385:06 — ✓ ✓
INC5931312 Closed — Outro 2025-11-21 17:33 2025-11-18 08:16 2025-11-18 08:16 Limpeza e manutenção ICS SCO 4 . Prevent… — 2025-11-20 10:01 2025-11-18 08:52 2025-11-18 09:38 (919) SCO 4 - Alverca Nova 919 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:36 0:46 2025-11-19 — 2025-11-18 09:38 — Concluido — 122.60 € 2.00 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 122.60 € 250.00 € 127.40 € Incluido contrato 49:08 — ✓ ✓
INC5934158 Closed — CASSIOPEE - Outro 2025-12-02 10:01 2025-11-18 14:46 2025-11-18 14:46 Pelicano substituído operacional. Segue … — 2025-11-25 09:58 2025-11-18 15:37 2025-11-18 15:41 (368) SCO 3 - Loures 368 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 0:51 0:04 2025-11-19 — 2025-11-18 16:30 2025-11-21 Concluido — 120.15 € — — 0.00 € — 0.00 € 0.00 € Pelicano — — 9.50 € 19.00 € 12.76 € 1 0 250.00 € 142.41 € 281.76 € 139.35 € Faturado 162:20 — ✓ ✓
INC5936274 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-26 11:01 2025-11-19 08:29 2025-11-19 08:29 Soft reset operacional — 2025-11-19 10:32 2025-11-19 08:43 2025-11-19 09:58 (727) SCO 9 - VN Gaia 727 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:14 1:16 2025-11-20 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:49 — ✓ ✓
INC5936980 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-26 12:00 2025-11-19 10:08 2025-11-19 10:08 Operacional — 2025-11-19 11:30 2025-11-19 11:12 2025-11-19 11:29 (392) SCO 8 - Almada 392 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 1:04 0:17 2025-11-20 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:17 — ✓ ✓
INC5940377 Closed — Sco 807 - Notas 2025-11-20 12:39 2025-11-20 06:19 2025-11-20 06:19 Selfcheckout arrancou sem o cofre coloca… — 2025-11-20 10:17 2025-11-20 07:33 2025-11-20 09:50 (279) SCO 7 - Alta Lisboa 279 3- Technical Malfunction 3 - SCNR Note Other 1- XHOCKWARE 3 — 1:14 2:17 2025-11-21 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:44 — ✓ ✓
INC5938956 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-25 15:29 2025-11-19 16:40 2025-11-19 16:40 Substituição do SCR . SCO operacional — 2025-11-22 16:26 2025-11-20 11:20 2025-11-20 11:25 (701) SCO 14 - Alfragide 701 3- Technical Malfunction 3 - SCNR Note Substituição Equipamento 1- XHOCKWARE 3 — 18:40 0:05 2025-11-21 — 2025-11-20 14:27 2025-11-22 Concluido — 22.50 € 0.50 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 17.14 € 1 0 250.00 € 39.64 € 267.14 € 227.50 € Faturado 53:05 — ✓ ✓
INC5938945 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-11-21 21:11 2025-11-19 16:38 2025-11-19 16:38 Resolvido — 2025-11-20 14:39 2025-11-20 12:13 2025-11-20 12:51 (700) SCO 13 - Alfragide 700 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 19:35 0:38 2025-11-21 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:25 — ✓ ✓
INC5942341 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-22 10:26 2025-11-20 12:18 2025-11-20 12:18 Máquina vai ser substituida — 2025-11-20 14:28 2025-11-20 12:29 2025-11-20 12:51 (701) SCO 14 - Alfragide 701 6 - Wrong Procedure 0 - N/A S/Intervenção 1- XHOCKWARE 3 — 0:11 0:22 2025-11-21 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:58 — ✓ ✓
INC5943387 Closed — Sco 08 - Violação de password 2025-11-21 07:02 2025-11-20 15:19 2025-11-20 15:19 Resolvido — 2025-11-20 16:05 2025-11-20 15:46 2025-11-20 16:05 (280) SCO 8 - Alta Lisboa 280 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:28 0:19 2025-11-21 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:19 — ✓ ✓
INC5945325 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-28 12:01 2025-11-21 08:48 2025-11-21 08:48 Resolvido — 2025-11-21 11:45 2025-11-21 10:03 2025-11-21 10:05 SCO 11 - VN Gaia — 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:14 0:02 2025-11-24 — 2025-11-21 10:05 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:42 — ✓ ✓
INC5946257 Closed — Sco cash 2025-11-28 15:02 2025-11-21 11:02 2025-11-21 11:02 Resolvido — 2025-11-21 14:51 2025-11-21 11:14 2025-11-21 11:43 (866) SCO 4 - Figueira da Foz 866 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 0:12 0:29 2025-11-24 — 2025-11-21 11:44 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 3:37 — ✓ ✓
INC5942548 Closed — Cancelas Compra Ágil 2025-11-23 07:46 2025-11-20 12:55 2025-11-20 12:55 Resolvido após substituição dos DNS — 2025-11-21 15:34 2025-11-21 13:04 2025-11-21 15:01 (839) SCO 1 - Sintra Compra Ágil 839 4 - SW issue 10- Software No Connection 1- XHOCKWARE 3 — 24:10 1:56 2025-11-24 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:29 — ✓ ✓
INC5940961 Closed — Não puxas as notas 2025-11-30 11:00 2025-11-20 08:42 2025-11-20 08:42 Máquina substituida. operacional — 2025-11-23 10:08 2025-11-23 08:09 2025-11-23 10:08 (701) SCO 14 - Alfragide 701 6 - Wrong Procedure 0 - N/A S/Intervenção 1- XHOCKWARE 3 — 71:27 1:58 2025-11-24 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:59 — ✓ ✓
INC5950163 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-30 17:00 2025-11-23 09:12 2025-11-23 09:12 Operacional — 2025-11-23 16:16 2025-11-23 10:55 2025-11-23 13:11 (812) SCO 4 - Sacavém 812 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 1:43 2:16 2025-11-24 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 5:22 — ✓ ✓
INC5950342 Closed — SCO - SELFCHECKOUT LMPT - SCO (Multibanc… 2025-11-27 13:43 2025-11-23 11:14 2025-11-23 11:14 Verificamos que já se encontra operacion… — 2025-11-23 16:14 2025-11-23 11:51 2025-11-23 11:51 (821) SCO 04 - Guarda 821 3- Technical Malfunction 3 - SCNR Note S/Intervenção 1- XHOCKWARE 3 — 0:37 0:00 2025-11-24 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 4:23 — ✓ ✓
INC5950414 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-11-24 11:28 2025-11-23 12:35 2025-11-23 12:35 Verificamos várias vendas com notas no d… — 2025-11-24 10:53 2025-11-23 12:56 2025-11-23 16:09 (522) Leroy Merlin - Castelo Branco - SC… 522 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:22 3:12 2025-11-24 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 21:57 — ✓ ✓
INC5953329 Closed — CASSIOPEE - Outro 2025-12-05 11:03 2025-11-24 11:51 2025-11-24 11:51 Resolvido — 2025-11-28 10:17 2025-11-24 13:21 2025-11-24 14:53 SCO 11 - VN Gaia — 3- Technical Malfunction 7 - Scanner Other 1- XHOCKWARE 3 — 1:30 1:32 2025-11-25 — 2025-11-25 09:44 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 92:55 — ✓ ✓
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