|
INC6001129 |
Closed |
— |
Sco 7 não puxa as notas |
2025-12-15 11:04 |
2025-12-07 18:44 |
2025-12-07 18:44 |
Verificamos que já se encontra operacion… |
— |
2025-12-08 10:53 |
2025-12-08 08:51 |
2025-12-08 10:47 |
(728) SCO 7 - VN Gaia |
728 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
14:07 |
1:56 |
2025-12-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:02 |
— |
✓ |
✓ |
|
INC5998651 |
Closed |
— |
caixa automatico 054 não aceita notas |
2025-12-13 13:53 |
2025-12-05 19:10 |
2025-12-05 19:10 |
Verificamos que já se encontra operacion… |
— |
2025-12-08 11:00 |
2025-12-08 08:42 |
2025-12-08 10:47 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
61:32 |
2:05 |
2025-12-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:18 |
— |
✓ |
✓ |
|
INC5998318 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-09 18:36 |
2025-12-05 16:06 |
2025-12-05 16:06 |
Operacional |
— |
2025-12-09 16:13 |
2025-12-05 16:28 |
2025-12-05 16:34 |
(804) SCO 4 - Penafiel |
804 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:22 |
0:06 |
2025-12-08 |
— |
2025-12-05 16:34 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
95:46 |
— |
✓ |
✓ |
|
INC5994030 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-05 13:41 |
2025-12-04 15:37 |
2025-12-04 15:37 |
Encravamento de moedas resolvido após de… |
— |
2025-12-05 12:40 |
2025-12-04 16:16 |
2025-12-04 16:30 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:38 |
0:15 |
2025-12-05 |
— |
2025-12-04 16:34 |
2025-12-05 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
20:25 |
— |
✓ |
✓ |
|
INC5993946 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-11 16:04 |
2025-12-04 15:20 |
2025-12-04 15:20 |
Resolvido, mac adress alterado |
— |
2025-12-04 15:54 |
2025-12-04 15:47 |
2025-12-04 15:48 |
(374) SCO SUP - Penafiel |
374 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:27 |
0:01 |
2025-12-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:07 |
— |
✓ |
✓ |
|
INC5984340 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-23 13:00 |
2025-12-02 14:40 |
2025-12-02 14:40 |
Já detectamos o erro , irá ser resolvido… |
— |
2025-12-16 12:49 |
2025-12-03 15:08 |
2025-12-03 15:53 |
(363) SCO 3 - Leiria |
363 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
24:28 |
0:45 |
2025-12-04 |
— |
2025-12-03 15:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
309:41 |
— |
✓ |
✓ |
|
INC5988653 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Erro na impres… |
2025-12-11 11:03 |
2025-12-03 12:44 |
2025-12-03 12:44 |
Verificamos que hoje se encontra operaci… |
— |
2025-12-04 10:14 |
2025-12-03 15:07 |
2025-12-03 15:53 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:23 |
0:46 |
2025-12-04 |
— |
2025-12-03 15:54 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:07 |
— |
✓ |
✓ |
|
INC5988298 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-12-03 14:28 |
2025-12-03 11:54 |
2025-12-03 11:54 |
Resolvido. S/intervenção |
— |
2025-12-03 14:21 |
2025-12-03 12:39 |
2025-12-03 14:21 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:45 |
1:42 |
2025-12-04 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:43 |
— |
✓ |
✓ |
|
INC5982646 |
Closed |
— |
Erro maquina moedas desconectada |
2025-12-12 19:00 |
2025-12-02 10:02 |
2025-12-02 10:02 |
Substituição da placa controladora e cab… |
— |
2025-12-05 18:56 |
2025-12-02 10:19 |
2025-12-02 10:32 |
(706) SCO 10 - Coimbra |
706 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
0:17 |
0:13 |
2025-12-03 |
— |
2025-12-02 11:01 |
2025-12-05 |
Concluido |
— |
30.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Controladora |
— |
— |
50.00 € |
100.00 € |
6.38 € |
1 |
1 |
250.00 € |
86.38 € |
356.38 € |
270.00 € |
Faturado |
80:37 |
— |
✓ |
✓ |
|
INC5972096 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-09 14:02 |
2025-11-28 15:57 |
2025-11-28 15:57 |
Resolvido . Para entrar em efeito o fix … |
— |
2025-12-02 13:05 |
2025-12-02 10:13 |
2025-12-02 10:31 |
(592) SCO TESTE - Sede Leroy Merlin |
592 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
90:16 |
0:18 |
2025-12-03 |
— |
2025-12-02 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:52 |
— |
✓ |
✓ |
|
INC5982483 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-02 14:27 |
2025-12-02 09:40 |
2025-12-02 09:40 |
Atualizado |
— |
2025-12-02 10:45 |
2025-12-02 09:43 |
2025-12-02 10:32 |
(812) SCO 4 - Sacavém |
812 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:04 |
0:49 |
2025-12-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:02 |
— |
✓ |
✓ |
|
INC5982257 |
Closed |
— |
Sco805 |
2025-12-09 11:01 |
2025-12-02 09:12 |
2025-12-02 09:12 |
Já está operacional , tivemos de mandar … |
— |
2025-12-02 10:41 |
2025-12-02 09:30 |
2025-12-02 10:32 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:19 |
1:01 |
2025-12-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:11 |
— |
✓ |
✓ |
|
INC5976994 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-10 16:00 |
2025-12-01 09:35 |
2025-12-01 09:35 |
ICS substituído . Operacional |
— |
2025-12-03 15:55 |
2025-12-02 08:07 |
2025-12-02 10:31 |
(782) SCO 8 - Maia |
782 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
22:32 |
2:25 |
2025-12-03 |
— |
2025-12-02 10:35 |
2025-12-02 |
Concluido |
— |
100.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
100.00 € |
250.00 € |
150.00 € |
Incluido contrato |
31:48 |
— |
✓ |
✓ |
|
INC5974681 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-08 11:02 |
2025-11-30 09:54 |
2025-11-30 09:54 |
Operacional. |
— |
2025-12-01 10:25 |
2025-12-01 08:52 |
2025-12-01 09:59 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
22:57 |
1:07 |
2025-12-02 |
— |
2025-12-01 10:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:33 |
— |
✓ |
✓ |
|
INC5974651 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 14 - Não puxa as… |
2025-12-08 11:02 |
2025-11-30 09:22 |
2025-11-30 09:20 |
Verificamos que se encontra operacional … |
— |
2025-12-01 10:22 |
2025-12-01 08:18 |
2025-12-01 09:59 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
22:58 |
1:41 |
2025-12-02 |
— |
2025-12-01 09:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:04 |
— |
✓ |
✓ |
|
INC5961050 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-03 15:19 |
2025-11-26 10:11 |
2025-11-26 10:11 |
Atualizado |
— |
2025-11-29 20:34 |
2025-11-29 17:32 |
2025-11-29 20:29 |
(377) SCO 3 - Penafiel |
377 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
79:21 |
2:58 |
2025-12-01 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:02 |
— |
✓ |
✓ |
|
INC5973732 |
Closed |
— |
Sco 841 está sempre a bloquear. |
2025-12-09 16:01 |
2025-11-29 14:09 |
2025-11-29 14:09 |
Verificamos que se encontra operacional |
— |
2025-12-02 15:06 |
2025-11-29 14:38 |
2025-11-29 20:30 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:29 |
5:52 |
2025-12-01 |
— |
2025-11-29 20:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
72:28 |
— |
— |
✓ |
|
INC5973172 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-17 11:02 |
2025-11-29 09:33 |
2025-11-29 09:33 |
Bezel substituído |
— |
2025-12-12 16:24 |
2025-11-29 11:46 |
2025-11-29 12:47 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
2:13 |
1:01 |
2025-12-01 |
— |
2025-11-29 12:48 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Bezel |
— |
— |
24.50 € |
49.00 € |
6.38 € |
— |
— |
0.00 € |
30.88 € |
55.38 € |
24.50 € |
Faturado |
316:38 |
— |
✓ |
✓ |
|
INC5966371 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-08 11:02 |
2025-11-27 14:02 |
2025-11-27 14:02 |
Verificamos que se encontra operacional |
— |
2025-12-01 10:12 |
2025-11-27 15:15 |
2025-11-27 15:21 |
(358) SCO 2 - Guimaraes |
358 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:13 |
0:06 |
2025-11-28 |
— |
2025-11-27 15:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
90:57 |
— |
✓ |
✓ |
|
INC5965243 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-27 10:58 |
2025-11-27 10:14 |
2025-11-27 10:14 |
Já se encontra operacional . config atua… |
— |
2025-11-27 10:39 |
2025-11-27 10:31 |
2025-11-27 10:34 |
(424) Leroy Merlin Viana do Castelo - SC… |
424 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:16 |
0:03 |
2025-11-28 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:08 |
— |
✓ |
✓ |
|
INC5961722 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-04 10:05 |
2025-11-26 12:16 |
2025-11-26 12:16 |
Verificamos que já se encontra operacion… |
— |
2025-11-27 09:34 |
2025-11-26 13:22 |
2025-11-26 14:29 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:06 |
1:07 |
2025-11-27 |
— |
2025-11-26 14:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:12 |
— |
✓ |
✓ |
|
INC5960486 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-12-03 11:03 |
2025-11-26 08:43 |
2025-11-26 08:43 |
Atualizado |
— |
2025-11-26 10:27 |
2025-11-26 09:37 |
2025-11-26 09:43 |
(371) SCO 1 - Maia |
371 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:54 |
0:06 |
2025-11-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:50 |
— |
✓ |
✓ |
|
INC5960303 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-03 11:03 |
2025-11-26 08:07 |
2025-11-26 08:07 |
Operacional |
— |
2025-11-26 10:20 |
2025-11-26 08:18 |
2025-11-26 09:28 |
(241) SCO 1 - Portimão |
241 |
3- Technical Malfunction |
7 - Scanner |
Software |
1- XHOCKWARE |
3 |
— |
0:11 |
1:10 |
2025-11-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:02 |
— |
✓ |
✓ |
|
INC5960230 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-03 16:01 |
2025-11-26 07:41 |
2025-11-26 07:41 |
Operacional |
— |
2025-11-26 15:55 |
2025-11-26 08:17 |
2025-11-26 09:28 |
(580) SCO 7 - Matosinhos |
580 |
3- Technical Malfunction |
7 - Scanner |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:37 |
1:11 |
2025-11-27 |
— |
2025-11-26 10:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
7:38 |
— |
✓ |
✓ |
|
INC5959613 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-03 12:01 |
2025-11-25 19:52 |
2025-11-25 19:52 |
Sim foi atualizado |
— |
2025-11-26 11:30 |
2025-11-26 07:36 |
2025-11-26 09:28 |
(300) SCO 1 - Barcelos |
300 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
11:43 |
1:52 |
2025-11-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:54 |
— |
✓ |
✓ |
|
INC5960154 |
Closed |
— |
Bom dia |
2025-12-03 11:03 |
2025-11-26 07:20 |
2025-11-26 07:20 |
Operacional |
— |
2025-11-26 10:06 |
2025-11-26 07:35 |
2025-11-26 09:28 |
(421) Leroy Merlin Funchal - Supervisor … |
421 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:16 |
1:53 |
2025-11-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC5959495 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-26 17:29 |
2025-11-25 18:00 |
2025-11-25 18:00 |
Desencravamento e limpeza do ICS pelo té… |
— |
2025-11-26 17:17 |
2025-11-26 07:29 |
2025-11-26 09:28 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
13:29 |
1:59 |
2025-11-27 |
— |
2025-11-26 10:11 |
2025-11-26 |
Concluido |
— |
52.50 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
52.50 € |
250.00 € |
197.50 € |
Faturado |
9:48 |
— |
✓ |
✓ |
|
INC5957939 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-03 18:00 |
2025-11-25 12:24 |
2025-11-25 12:24 |
Verificamos que se encontra operacional |
— |
2025-11-26 17:20 |
2025-11-25 13:26 |
2025-11-25 15:19 |
(747) SCO 18 - Sintra |
747 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:02 |
1:53 |
2025-11-26 |
— |
2025-11-25 15:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
27:53 |
— |
✓ |
✓ |
|
INC5954536 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-02 10:02 |
2025-11-24 15:26 |
2025-11-24 15:26 |
Verificamos que já se encontra operacion… |
— |
2025-11-25 09:39 |
2025-11-24 16:09 |
2025-11-24 17:03 |
(635) SCO 8 - Gondomar |
635 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:43 |
0:54 |
2025-11-25 |
— |
2025-11-24 17:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:30 |
— |
✓ |
✓ |
|
INC5953329 |
Closed |
— |
CASSIOPEE - Outro |
2025-12-05 11:03 |
2025-11-24 11:51 |
2025-11-24 11:51 |
Resolvido |
— |
2025-11-28 10:17 |
2025-11-24 13:21 |
2025-11-24 14:53 |
SCO 11 - VN Gaia |
— |
3- Technical Malfunction |
7 - Scanner |
Other |
1- XHOCKWARE |
3 |
— |
1:30 |
1:32 |
2025-11-25 |
— |
2025-11-25 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
92:55 |
— |
✓ |
✓ |
|
INC5950414 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-24 11:28 |
2025-11-23 12:35 |
2025-11-23 12:35 |
Verificamos várias vendas com notas no d… |
— |
2025-11-24 10:53 |
2025-11-23 12:56 |
2025-11-23 16:09 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:22 |
3:12 |
2025-11-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:57 |
— |
✓ |
✓ |
|
INC5950342 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-27 13:43 |
2025-11-23 11:14 |
2025-11-23 11:14 |
Verificamos que já se encontra operacion… |
— |
2025-11-23 16:14 |
2025-11-23 11:51 |
2025-11-23 11:51 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:37 |
0:00 |
2025-11-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:23 |
— |
✓ |
✓ |
|
INC5950163 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-30 17:00 |
2025-11-23 09:12 |
2025-11-23 09:12 |
Operacional |
— |
2025-11-23 16:16 |
2025-11-23 10:55 |
2025-11-23 13:11 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:43 |
2:16 |
2025-11-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:22 |
— |
✓ |
✓ |
|
INC5940961 |
Closed |
— |
Não puxas as notas |
2025-11-30 11:00 |
2025-11-20 08:42 |
2025-11-20 08:42 |
Máquina substituida. operacional |
— |
2025-11-23 10:08 |
2025-11-23 08:09 |
2025-11-23 10:08 |
(701) SCO 14 - Alfragide |
701 |
6 - Wrong Procedure |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
71:27 |
1:58 |
2025-11-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:59 |
— |
✓ |
✓ |
|
INC5942548 |
Closed |
— |
Cancelas Compra Ágil |
2025-11-23 07:46 |
2025-11-20 12:55 |
2025-11-20 12:55 |
Resolvido após substituição dos DNS |
— |
2025-11-21 15:34 |
2025-11-21 13:04 |
2025-11-21 15:01 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
4 - SW issue |
10- Software |
No Connection |
1- XHOCKWARE |
3 |
— |
24:10 |
1:56 |
2025-11-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:29 |
— |
✓ |
✓ |
|
INC5946257 |
Closed |
— |
Sco cash |
2025-11-28 15:02 |
2025-11-21 11:02 |
2025-11-21 11:02 |
Resolvido |
— |
2025-11-21 14:51 |
2025-11-21 11:14 |
2025-11-21 11:43 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
0:12 |
0:29 |
2025-11-24 |
— |
2025-11-21 11:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:37 |
— |
✓ |
✓ |
|
INC5945325 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-28 12:01 |
2025-11-21 08:48 |
2025-11-21 08:48 |
Resolvido |
— |
2025-11-21 11:45 |
2025-11-21 10:03 |
2025-11-21 10:05 |
SCO 11 - VN Gaia |
— |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:14 |
0:02 |
2025-11-24 |
— |
2025-11-21 10:05 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:42 |
— |
✓ |
✓ |
|
INC5943387 |
Closed |
— |
Sco 08 - Violação de password |
2025-11-21 07:02 |
2025-11-20 15:19 |
2025-11-20 15:19 |
Resolvido |
— |
2025-11-20 16:05 |
2025-11-20 15:46 |
2025-11-20 16:05 |
(280) SCO 8 - Alta Lisboa |
280 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:28 |
0:19 |
2025-11-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC5942341 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-22 10:26 |
2025-11-20 12:18 |
2025-11-20 12:18 |
Máquina vai ser substituida |
— |
2025-11-20 14:28 |
2025-11-20 12:29 |
2025-11-20 12:51 |
(701) SCO 14 - Alfragide |
701 |
6 - Wrong Procedure |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:11 |
0:22 |
2025-11-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:58 |
— |
✓ |
✓ |
|
INC5938945 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-21 21:11 |
2025-11-19 16:38 |
2025-11-19 16:38 |
Resolvido |
— |
2025-11-20 14:39 |
2025-11-20 12:13 |
2025-11-20 12:51 |
(700) SCO 13 - Alfragide |
700 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
19:35 |
0:38 |
2025-11-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:25 |
— |
✓ |
✓ |
|
INC5938956 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-25 15:29 |
2025-11-19 16:40 |
2025-11-19 16:40 |
Substituição do SCR . SCO operacional |
— |
2025-11-22 16:26 |
2025-11-20 11:20 |
2025-11-20 11:25 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
18:40 |
0:05 |
2025-11-21 |
— |
2025-11-20 14:27 |
2025-11-22 |
Concluido |
— |
22.50 € |
0.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
17.14 € |
1 |
0 |
250.00 € |
39.64 € |
267.14 € |
227.50 € |
Faturado |
53:05 |
— |
✓ |
✓ |
|
INC5940377 |
Closed |
— |
Sco 807 - Notas |
2025-11-20 12:39 |
2025-11-20 06:19 |
2025-11-20 06:19 |
Selfcheckout arrancou sem o cofre coloca… |
— |
2025-11-20 10:17 |
2025-11-20 07:33 |
2025-11-20 09:50 |
(279) SCO 7 - Alta Lisboa |
279 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
1:14 |
2:17 |
2025-11-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:44 |
— |
✓ |
✓ |
|
INC5936980 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-26 12:00 |
2025-11-19 10:08 |
2025-11-19 10:08 |
Operacional |
— |
2025-11-19 11:30 |
2025-11-19 11:12 |
2025-11-19 11:29 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:04 |
0:17 |
2025-11-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:17 |
— |
✓ |
✓ |
|
INC5936274 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-26 11:01 |
2025-11-19 08:29 |
2025-11-19 08:29 |
Soft reset operacional |
— |
2025-11-19 10:32 |
2025-11-19 08:43 |
2025-11-19 09:58 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:14 |
1:16 |
2025-11-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:49 |
— |
✓ |
✓ |
|
INC5934158 |
Closed |
— |
CASSIOPEE - Outro |
2025-12-02 10:01 |
2025-11-18 14:46 |
2025-11-18 14:46 |
Pelicano substituído operacional. Segue … |
— |
2025-11-25 09:58 |
2025-11-18 15:37 |
2025-11-18 15:41 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
0:51 |
0:04 |
2025-11-19 |
— |
2025-11-18 16:30 |
2025-11-21 |
Concluido |
— |
120.15 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Pelicano |
— |
— |
9.50 € |
19.00 € |
12.76 € |
1 |
0 |
250.00 € |
142.41 € |
281.76 € |
139.35 € |
Faturado |
162:20 |
— |
✓ |
✓ |
|
INC5931312 |
Closed |
— |
Outro |
2025-11-21 17:33 |
2025-11-18 08:16 |
2025-11-18 08:16 |
Limpeza e manutenção ICS SCO 4 . Prevent… |
— |
2025-11-20 10:01 |
2025-11-18 08:52 |
2025-11-18 09:38 |
(919) SCO 4 - Alverca Nova |
919 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:36 |
0:46 |
2025-11-19 |
— |
2025-11-18 09:38 |
— |
Concluido |
— |
122.60 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
122.60 € |
250.00 € |
127.40 € |
Incluido contrato |
49:08 |
— |
✓ |
✓ |
|
INC5931096 |
Closed |
— |
Nao recebe notas SCO 58 |
2025-12-11 10:02 |
2025-11-18 07:43 |
2025-11-18 07:43 |
Máquina operacional. No entanto cofre of… |
— |
2025-12-04 09:57 |
2025-11-18 08:51 |
2025-11-18 09:38 |
(418) Leroy Merlin Funchal - SCO 8 - CAS… |
418 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:08 |
0:47 |
2025-11-19 |
— |
2025-11-18 10:03 |
— |
Concluido |
— |
100.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
29.23 € |
2 |
1 |
500.00 € |
129.23 € |
529.23 € |
400.00 € |
Faturado |
385:06 |
— |
✓ |
✓ |
|
INC5928990 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-24 17:02 |
2025-11-17 15:14 |
2025-11-17 15:14 |
Resolvido |
— |
2025-11-17 16:01 |
2025-11-17 15:46 |
2025-11-17 16:01 |
(201) SCO 2 - Amadora |
201 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:32 |
0:15 |
2025-11-18 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:16 |
— |
✓ |
✓ |
|
INC5928776 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-24 17:00 |
2025-11-17 14:35 |
2025-11-17 14:35 |
Operacional |
— |
2025-11-17 16:06 |
2025-11-17 14:47 |
2025-11-17 16:05 |
(328) SCO 2 - Aveiro |
328 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:12 |
1:18 |
2025-11-18 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:19 |
— |
✓ |
✓ |
|
INC5918395 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-28 13:00 |
2025-11-13 16:23 |
2025-11-13 16:23 |
Substituição da placa controladora, cabo… |
— |
2025-11-21 12:33 |
2025-11-17 14:04 |
2025-11-17 14:18 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
93:41 |
0:14 |
2025-11-18 |
— |
2025-11-17 16:16 |
— |
Concluido |
— |
99.02 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Placa controladora |
— |
— |
50.00 € |
100.00 € |
6.38 € |
1 |
0 |
250.00 € |
155.40 € |
356.38 € |
200.98 € |
Faturado |
94:29 |
— |
✓ |
✓ |