|
INC5763469 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-15 10:02 |
2025-09-26 17:44 |
2025-09-26 17:44 |
Irá ser corrigido no próximo deploy |
— |
2025-10-08 09:52 |
2025-09-27 08:31 |
2025-09-27 08:31 |
(245) SCO 1 - Matosinhos |
245 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:47 |
0:00 |
2025-09-29 |
— |
2025-09-28 11:46 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
265:20 |
— |
✓ |
✓ |
|
INC5776061 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-10 10:02 |
2025-10-01 08:46 |
2025-10-01 08:46 |
Resolvido . Update na versão |
— |
2025-10-03 09:53 |
2025-10-01 10:18 |
2025-10-01 10:18 |
(979) SCO 6 - Telheiras |
979 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:32 |
0:00 |
2025-10-02 |
— |
2025-10-01 13:10 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:36 |
— |
✓ |
✓ |
|
INC5776010 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-10 10:00 |
2025-10-01 08:40 |
2025-10-01 08:40 |
Resolvido . Update na versão |
— |
2025-10-03 09:54 |
2025-10-01 10:30 |
2025-10-01 10:30 |
(972) SCO 1 - Telheiras |
972 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:50 |
0:00 |
2025-10-02 |
— |
2025-10-02 10:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:24 |
— |
✓ |
✓ |
|
INC5776044 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-13 15:02 |
2025-10-01 08:43 |
2025-10-01 08:43 |
Pelicano substituido. Pedido de recolha … |
— |
2025-10-06 14:44 |
2025-10-01 13:10 |
2025-10-01 13:10 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
4:28 |
0:00 |
2025-10-02 |
— |
2025-10-01 13:10 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Pelicano |
— |
0000513693/0010/0064 |
9.50 € |
19.00 € |
13.60 € |
0 |
0 |
0.00 € |
23.10 € |
32.60 € |
9.50 € |
Faturado |
121:34 |
— |
✓ |
✓ |
|
INC5774181 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-09 10:00 |
2025-09-30 15:30 |
2025-09-30 15:30 |
SCO atualizado |
— |
2025-10-02 09:45 |
2025-10-01 13:32 |
2025-10-01 13:32 |
(334) SCO 3 - Braga |
334 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
22:02 |
0:00 |
2025-10-02 |
— |
2025-10-01 13:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:13 |
— |
✓ |
✓ |
|
INC5779253 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-03 17:16 |
2025-10-01 19:41 |
2025-10-01 19:41 |
Soft reset , operacional. Só tem notas d… |
— |
2025-10-02 10:04 |
2025-10-02 08:33 |
2025-10-02 10:30 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
12:52 |
1:56 |
2025-10-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:31 |
— |
✓ |
✓ |
|
INC5782124 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-09 16:01 |
2025-10-02 13:12 |
2025-10-02 13:12 |
Amanhã quando o SCO iniciar já se encont… |
— |
2025-10-02 15:07 |
2025-10-02 14:32 |
2025-10-02 14:59 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:20 |
0:27 |
2025-10-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:35 |
— |
✓ |
✓ |
|
INC5782331 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-09 16:00 |
2025-10-02 13:52 |
2025-10-02 13:52 |
Base de dados atualizada |
— |
2025-10-02 15:12 |
2025-10-02 15:47 |
2025-10-02 16:08 |
(655) SCO 12 - Almada |
655 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:55 |
0:21 |
2025-10-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5784689 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-10 11:01 |
2025-10-03 08:21 |
2025-10-03 08:21 |
Resolvido |
— |
2025-10-03 10:10 |
2025-10-03 11:00 |
2025-10-03 11:10 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
2 - Unknown |
0 - N/A |
S/Intervenção |
3 - Staff @ location |
3 |
— |
2:38 |
0:10 |
2025-10-06 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5785780 |
Closed |
— |
842 , a cabeça de carregamento de moedas… |
2025-10-16 14:44 |
2025-10-03 12:14 |
2025-10-03 12:14 |
Pelicano foi novamente preso à estrutura… |
— |
2025-10-16 11:11 |
2025-10-04 08:16 |
2025-10-05 10:58 |
(947) SCO 2 - Alfragide Compra Ágil |
947 |
9 - Chassi |
6 - SCO Chassis |
Chassis |
1- XHOCKWARE |
3 |
— |
20:02 |
26:43 |
2025-10-06 |
— |
2025-10-05 10:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.60 € |
— |
— |
0.00 € |
13.60 € |
13.60 € |
0.00 € |
Não faturar |
290:56 |
— |
— |
✓ |
|
INC5787823 |
Closed |
— |
Notas Sco 810 |
2025-10-06 09:29 |
2025-10-04 07:40 |
2025-10-04 07:40 |
Operacional |
— |
2025-10-06 09:24 |
2025-10-04 09:00 |
2025-10-04 09:00 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:20 |
0:00 |
2025-10-06 |
— |
2025-10-04 09:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:24 |
— |
✓ |
✓ |
|
INC5788061 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-13 10:01 |
2025-10-04 09:05 |
2025-10-04 09:05 |
Operacional |
— |
2025-10-06 09:40 |
2025-10-04 10:35 |
2025-10-04 10:35 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:29 |
0:00 |
2025-10-06 |
— |
2025-10-04 10:35 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:05 |
— |
✓ |
✓ |
|
INC5788407 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 6 - No menu do c… |
2025-10-13 10:04 |
2025-10-04 11:51 |
2025-10-04 11:51 |
Testamos agora e estava funcional |
— |
2025-10-06 09:47 |
2025-10-04 14:11 |
2025-10-04 14:11 |
(579) SCO 6 - Matosinhos |
579 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:20 |
0:00 |
2025-10-06 |
— |
2025-10-04 14:11 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
43:35 |
— |
✓ |
✓ |
|
INC5789743 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-13 10:01 |
2025-10-05 15:41 |
2025-10-05 15:41 |
Resolvido. Trocada a posição do cabo do … |
— |
2025-10-06 09:35 |
2025-10-06 07:55 |
2025-10-06 10:07 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Cables |
1- XHOCKWARE |
3 |
— |
16:14 |
2:13 |
2025-10-07 |
— |
2025-10-06 10:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:40 |
— |
✓ |
✓ |
|
INC5788944 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-13 10:04 |
2025-10-04 18:18 |
2025-10-04 18:18 |
Operacional |
— |
2025-10-06 09:42 |
2025-10-06 08:08 |
2025-10-06 10:07 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
37:50 |
1:59 |
2025-10-07 |
— |
2025-10-06 10:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:34 |
— |
✓ |
✓ |
|
INC5792572 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-23 10:03 |
2025-10-06 10:33 |
2025-10-06 10:33 |
ICS substituído. Operacional |
— |
2025-10-16 09:11 |
2025-10-06 11:47 |
2025-10-06 12:01 |
(737) SCO 5 - Setubal |
737 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Troco |
1- XHOCKWARE |
3 |
— |
1:14 |
0:14 |
2025-10-07 |
— |
2025-10-06 12:01 |
— |
Concluido |
— |
100.40 € |
0.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
8.29 € |
1 |
1 |
250.00 € |
108.69 € |
258.29 € |
149.60 € |
Faturado |
237:23 |
— |
✓ |
✓ |
|
INC5794341 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-14 11:05 |
2025-10-06 16:46 |
2025-10-06 16:46 |
Verificamos que se encontra operacional |
— |
2025-10-07 10:30 |
2025-10-07 11:07 |
2025-10-07 11:18 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
18:21 |
0:10 |
2025-10-08 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5797326 |
Closed |
— |
Sco 55 |
2025-10-15 12:02 |
2025-10-07 11:31 |
2025-10-07 11:31 |
Resolução do encravamento da máquina, li… |
— |
2025-10-08 11:36 |
2025-10-07 13:10 |
2025-10-07 13:17 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:40 |
0:07 |
2025-10-08 |
— |
2025-10-07 15:12 |
2025-10-08 |
Concluido |
— |
53.75 € |
1.50 |
0.00 |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
53.75 € |
250.00 € |
196.25 € |
Incluido contrato |
22:26 |
— |
✓ |
✓ |
|
INC5797861 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-14 15:03 |
2025-10-07 13:25 |
2025-10-07 13:25 |
DUPLICADO DE INC5797326
Técnico já está… |
— |
2025-10-07 14:14 |
2025-10-07 15:09 |
2025-10-07 15:13 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:44 |
0:04 |
2025-10-08 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5797322 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-15 10:00 |
2025-10-07 11:29 |
2025-10-07 11:29 |
. |
— |
2025-10-08 09:58 |
2025-10-08 10:56 |
2025-10-08 10:58 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
23:27 |
0:02 |
2025-10-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5802417 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-15 16:00 |
2025-10-08 13:47 |
2025-10-08 13:47 |
Operacional . Tinham o cofre mal colocad… |
— |
2025-10-08 15:14 |
2025-10-08 15:38 |
2025-10-08 16:03 |
(685) SCO 5 - Barreiro |
685 |
1 - User Error |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
1:50 |
0:25 |
2025-10-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5802821 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-17 09:40 |
2025-10-08 15:16 |
2025-10-08 15:16 |
ICS substituído . Operacional |
— |
2025-10-17 08:45 |
2025-10-08 17:07 |
2025-10-09 09:21 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:51 |
16:14 |
2025-10-09 |
— |
2025-10-09 09:26 |
2025-10-17 |
Concluido |
— |
68.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
8.29 € |
1 |
0 |
250.00 € |
76.29 € |
258.29 € |
182.00 € |
Faturado |
207:38 |
— |
— |
✓ |
|
INC5803140 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-20 16:00 |
2025-10-08 16:57 |
2025-10-08 16:57 |
Pelicano operacional. Vamos proceder ao … |
— |
2025-10-13 15:04 |
2025-10-09 08:45 |
2025-10-09 09:21 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
15:47 |
0:36 |
2025-10-10 |
— |
2025-10-09 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.60 € |
0 |
0 |
0.00 € |
13.60 € |
13.60 € |
0.00 € |
Faturado |
102:19 |
— |
✓ |
✓ |
|
INC5806155 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-17 09:02 |
2025-10-09 13:03 |
2025-10-09 13:03 |
Verificamos que hoje já dispensou moedas… |
— |
2025-10-10 08:44 |
2025-10-09 14:48 |
2025-10-09 14:49 |
(751) SCO 5 - Aveiro |
751 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
1:45 |
0:01 |
2025-10-10 |
— |
2025-10-09 14:50 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:56 |
— |
✓ |
✓ |
|
INC5807508 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-12 10:04 |
2025-10-09 19:43 |
2025-10-09 19:43 |
Verificamos que já houveram vendas a ser… |
— |
2025-10-10 10:24 |
2025-10-10 06:18 |
2025-10-10 09:36 |
(418) Leroy Merlin Funchal - SCO 8 - CAS… |
418 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
10:35 |
3:19 |
2025-10-13 |
— |
2025-10-10 09:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:07 |
— |
✓ |
✓ |
|
INC5811445 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-19 10:00 |
2025-10-11 08:33 |
2025-10-11 08:33 |
Operacional |
— |
2025-10-12 09:34 |
2025-10-12 08:45 |
2025-10-12 10:28 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
24:12 |
1:43 |
2025-10-13 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:49 |
— |
✓ |
✓ |
|
INC5812982 |
Closed |
— |
Sco 801 nao faz sempre o fim do processo… |
2025-10-20 11:03 |
2025-10-12 08:25 |
2025-10-12 08:25 |
Verificamos que já se encontra operacion… |
— |
2025-10-13 10:12 |
2025-10-12 09:53 |
2025-10-12 10:28 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
1:28 |
0:35 |
2025-10-13 |
— |
2025-10-12 10:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:19 |
— |
✓ |
✓ |
|
INC5813466 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-20 11:39 |
2025-10-12 12:12 |
2025-10-12 12:12 |
Resolvido |
— |
2025-10-20 10:39 |
2025-10-12 16:00 |
2025-10-12 16:00 |
(327) SCO 1 - Aveiro |
327 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:47 |
0:00 |
2025-10-13 |
— |
2025-10-13 10:18 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
186:39 |
— |
✓ |
✓ |
|
INC5815246 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-16 10:26 |
2025-10-13 08:35 |
2025-10-13 08:35 |
Encravamento de moedas resolvido após de… |
— |
2025-10-16 09:08 |
2025-10-13 09:45 |
2025-10-13 10:15 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:10 |
0:30 |
2025-10-14 |
— |
2025-10-13 10:18 |
2025-10-16 |
Concluido |
— |
35.40 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
35.40 € |
250.00 € |
214.60 € |
Incluido contrato |
71:23 |
— |
✓ |
✓ |
|
INC5814231 |
Closed |
— |
Sco 803 sem opção cheque |
2025-10-13 13:32 |
2025-10-13 05:38 |
2025-10-13 05:38 |
Já está activo . Para ativarem tem de o … |
— |
2025-10-13 09:55 |
2025-10-13 10:10 |
2025-10-13 10:15 |
(275) SCO 3 - Alta Lisboa |
275 |
1 - User Error |
1 - POS SW Related |
Gesto |
1- XHOCKWARE |
3 |
— |
4:32 |
0:05 |
2025-10-14 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5816691 |
Closed |
— |
Máquina das moedas desconectada |
2025-10-15 16:28 |
2025-10-13 13:05 |
2025-10-13 13:05 |
Cabo ICS substituído. Placa controladora… |
— |
2025-10-14 08:43 |
2025-10-13 15:45 |
2025-10-13 15:48 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
2:41 |
0:03 |
2025-10-14 |
— |
2025-10-13 15:48 |
2025-10-14 |
Concluido |
— |
103.95 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
103.95 € |
250.00 € |
146.05 € |
Incluido contrato |
16:58 |
— |
✓ |
✓ |
|
INC5824467 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-22 15:01 |
2025-10-15 12:48 |
2025-10-15 12:48 |
Sco atualizado. Resolvido |
— |
2025-10-15 14:34 |
2025-10-15 14:14 |
2025-10-15 15:28 |
(864) SCO 8 - Torres Vedras |
864 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:26 |
1:14 |
2025-10-16 |
— |
2025-10-15 15:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:20 |
— |
✓ |
✓ |
|
INC5828630 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-23 15:02 |
2025-10-16 13:32 |
2025-10-16 13:32 |
SCo operacionla. Houve um momento que a … |
— |
2025-10-16 14:11 |
2025-10-16 14:37 |
2025-10-16 14:41 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
2 |
— |
1:05 |
0:04 |
2025-10-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5828593 |
Closed |
— |
Torre de pagamento com erro em moedas |
2025-10-17 18:00 |
2025-10-16 13:24 |
2025-10-16 13:24 |
Não há problema . Podem encher e façam d… |
— |
2025-10-16 15:15 |
2025-10-16 16:11 |
2025-10-16 16:12 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
4 - SW issue |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
2:47 |
0:01 |
2025-10-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5830557 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-17 15:20 |
2025-10-17 07:55 |
2025-10-17 07:55 |
Cofre colocado novamente. Operacional |
— |
2025-10-17 10:16 |
2025-10-17 10:09 |
2025-10-17 11:12 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
2:15 |
1:02 |
2025-10-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:07 |
— |
✓ |
✓ |
|
INC5831398 |
Closed |
— |
Fidelização e Caixas automáticas |
2025-10-27 14:05 |
2025-10-17 10:03 |
2025-10-17 10:03 |
Erro pontual . Se voltar acontecer por f… |
— |
2025-10-27 12:08 |
2025-10-17 11:32 |
2025-10-17 11:54 |
(327) SCO 1 - Aveiro |
327 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:29 |
0:22 |
2025-10-20 |
— |
2025-10-17 12:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
240:36 |
— |
✓ |
✓ |
|
INC5831693 |
Closed |
— |
A caixa não está aceitar as notas |
2025-10-24 14:02 |
2025-10-17 11:05 |
2025-10-17 11:05 |
Soft reset , operacional |
— |
2025-10-17 13:23 |
2025-10-17 12:36 |
2025-10-17 14:19 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:31 |
1:43 |
2025-10-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:48 |
— |
✓ |
✓ |
|
INC5835464 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-27 12:00 |
2025-10-19 20:51 |
2025-10-19 20:51 |
Cabo do sensor de diametro estava deslig… |
— |
2025-10-20 11:28 |
2025-10-20 07:48 |
2025-10-20 10:43 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Gesto |
1- XHOCKWARE |
3 |
— |
10:57 |
2:55 |
2025-10-21 |
— |
2025-10-20 10:54 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:40 |
— |
✓ |
✓ |
|
INC5835141 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-23 20:43 |
2025-10-19 09:58 |
2025-10-19 09:58 |
Verificamos que já se encontra operacion… |
— |
2025-10-20 09:48 |
2025-10-20 09:43 |
2025-10-20 10:43 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
23:44 |
1:00 |
2025-10-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC5829302 |
Closed |
— |
CASSIOPEE - Outro |
2025-10-27 12:53 |
2025-10-16 15:58 |
2025-10-16 15:58 |
Irá ser feito um update onde nestes caso… |
— |
2025-10-27 12:05 |
2025-10-20 12:13 |
2025-10-20 12:14 |
(825) SCO 3 - Braganca |
825 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
92:14 |
0:01 |
2025-10-21 |
— |
2025-10-20 12:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
167:52 |
— |
✓ |
✓ |
|
INC5839134 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-30 10:02 |
2025-10-20 14:07 |
2025-10-20 14:07 |
Substituição do Pelicano e limpeza do IC… |
— |
2025-10-23 09:50 |
2025-10-20 15:18 |
2025-10-20 15:40 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:11 |
0:23 |
2025-10-21 |
— |
2025-10-20 15:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
66:32 |
— |
✓ |
✓ |
|
INC5839753 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-24 19:07 |
2025-10-20 17:06 |
2025-10-20 17:06 |
Encravamento de moedas resolvido após de… |
— |
2025-10-23 08:06 |
2025-10-21 08:05 |
2025-10-21 10:06 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
14:59 |
2:01 |
2025-10-22 |
— |
2025-10-21 10:06 |
2025-10-23 |
Concluido |
— |
66.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
66.65 € |
1 |
1 |
250.00 € |
133.30 € |
316.65 € |
183.35 € |
Faturado |
48:02 |
— |
✓ |
✓ |
|
INC5841378 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-28 10:03 |
2025-10-21 08:19 |
2025-10-21 08:19 |
Resolvido , já aparece o valor no tubo |
— |
2025-10-21 09:40 |
2025-10-21 10:00 |
2025-10-21 10:06 |
(634) SCO 7 - Gondomar |
634 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:40 |
0:06 |
2025-10-22 |
— |
2025-10-21 10:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5843914 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-31 17:00 |
2025-10-21 14:05 |
2025-10-21 14:05 |
Resolvido com intervenção do téncnico em… |
— |
2025-10-24 16:33 |
2025-10-21 15:56 |
2025-10-21 16:20 |
(324) SCO 3 - Almada |
324 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:51 |
0:25 |
2025-10-22 |
— |
2025-10-21 16:21 |
— |
Concluido |
— |
67.15 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
17.02 € |
1 |
0 |
250.00 € |
84.17 € |
267.02 € |
182.85 € |
Faturado |
72:37 |
— |
✓ |
✓ |
|
INC5846273 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-29 09:01 |
2025-10-22 07:21 |
2025-10-22 07:21 |
Mac adress alterado , operacional |
— |
2025-10-22 08:48 |
2025-10-22 09:20 |
2025-10-22 09:39 |
(199) SCO Supervisor - Amadora |
199 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:59 |
0:19 |
2025-10-23 |
— |
2025-10-22 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5846748 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-28 18:05 |
2025-10-22 08:14 |
2025-10-22 08:14 |
Já detectamos o erro. Irá ser corrigido … |
— |
2025-10-28 16:35 |
2025-10-22 09:50 |
2025-10-22 09:58 |
(328) SCO 2 - Aveiro |
328 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:36 |
0:08 |
2025-10-23 |
— |
2025-10-22 09:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
150:46 |
— |
✓ |
✓ |
|
INC5848272 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-22 15:59 |
2025-10-22 12:37 |
2025-10-22 12:37 |
Resolvido. Estava sem comunicação com o … |
— |
2025-10-22 14:08 |
2025-10-22 14:04 |
2025-10-22 14:45 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
1:26 |
0:41 |
2025-10-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:04 |
— |
✓ |
✓ |
|
INC5848386 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-02 10:00 |
2025-10-22 13:01 |
2025-10-22 13:01 |
ICS substituído . Operacional |
— |
2025-10-26 09:24 |
2025-10-22 14:11 |
2025-10-22 14:45 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:10 |
0:34 |
2025-10-23 |
— |
2025-10-22 15:25 |
2025-10-26 |
Concluido |
— |
87.70 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
11.37 € |
1 |
0 |
250.00 € |
99.07 € |
261.37 € |
162.30 € |
Faturado |
91:13 |
— |
✓ |
✓ |
|
INC5848534 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-04 17:00 |
2025-10-22 13:32 |
2025-10-22 13:32 |
Já detectamos o erro. Irá ser corrigido … |
— |
2025-10-28 16:35 |
2025-10-22 15:09 |
2025-10-22 15:23 |
(782) SCO 8 - Maia |
782 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:37 |
0:14 |
2025-10-23 |
— |
2025-10-22 15:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
145:26 |
— |
✓ |
✓ |
|
INC5848899 |
Closed |
— |
CASSIOPEE - Outro |
2025-10-29 16:02 |
2025-10-22 14:56 |
2025-10-22 14:56 |
Resolvido |
— |
2025-10-22 15:59 |
2025-10-22 16:04 |
2025-10-22 16:10 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:08 |
0:07 |
2025-10-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |