|
INC6444291 |
Closed |
— |
Outro |
2026-04-27 10:05 |
2026-04-19 08:10 |
2026-04-19 08:10 |
Frontend atualizado |
— |
2026-04-20 09:59 |
2026-04-20 09:23 |
2026-04-20 10:44 |
(218) SCO 1 - Oeiras |
218 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
25:12 |
1:22 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:36 |
— |
✓ |
✓ |
|
INC6444634 |
Closed |
— |
Tem notas encravadas, não conseguimos ac… |
2026-05-06 15:01 |
2026-04-19 16:42 |
2026-04-19 16:42 |
Resolvido com ajuda através de chamada t… |
— |
2026-04-29 14:59 |
2026-04-20 09:26 |
2026-04-20 10:44 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
16:44 |
1:18 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
221:33 |
— |
✓ |
✓ |
|
INC6444658 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-27 11:03 |
2026-04-19 17:59 |
2026-04-19 17:59 |
Operacional |
— |
2026-04-20 10:13 |
2026-04-20 09:26 |
2026-04-20 10:44 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
15:27 |
1:18 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6445761 |
Closed |
— |
SCO59 |
2026-04-27 11:01 |
2026-04-20 07:30 |
2026-04-20 07:30 |
Soft reset , operacional |
— |
2026-04-20 10:19 |
2026-04-20 09:40 |
2026-04-20 10:44 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
2:10 |
1:04 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:39 |
— |
✓ |
✓ |
|
INC6444632 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-27 11:01 |
2026-04-19 16:40 |
2026-04-19 16:40 |
Corrigido |
— |
2026-04-20 10:11 |
2026-04-20 10:44 |
2026-04-20 10:44 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
18:04 |
0:01 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6447194 |
Closed |
— |
notas SCO 59 |
2026-04-27 14:05 |
2026-04-20 11:00 |
2026-04-20 11:00 |
Já estará operacional. Se o problema se … |
— |
2026-04-20 13:55 |
2026-04-20 14:33 |
2026-04-20 14:53 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
3:33 |
0:19 |
2026-04-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6451231 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-21 11:46 |
2026-04-21 09:16 |
2026-04-21 09:16 |
Já se encontra operacional |
— |
2026-04-21 10:43 |
2026-04-21 11:06 |
2026-04-21 11:07 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
Cashbox |
Software |
1- XHOCKWARE |
3 |
— |
1:50 |
0:02 |
2026-04-22 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6453423 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-22 10:10 |
2026-04-21 16:46 |
2026-04-21 16:46 |
Resolvido pela loja. Sem intervenção |
— |
2026-04-22 08:55 |
2026-04-22 07:54 |
2026-04-22 09:26 |
(872) SCO 5 - Viseu |
872 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
15:08 |
1:32 |
2026-04-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:01 |
— |
✓ |
✓ |
|
INC6456259 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 14:07 |
2026-04-22 11:42 |
2026-04-22 11:42 |
Actualizado , operacional |
— |
2026-04-22 13:59 |
2026-04-22 13:32 |
2026-04-22 14:46 |
(825) SCO 3 - Braganca |
825 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:50 |
1:13 |
2026-04-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:26 |
— |
✓ |
✓ |
|
INC6456795 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 10:03 |
2026-04-22 13:21 |
2026-04-22 13:21 |
SCO atualizadas |
— |
2026-04-23 09:41 |
2026-04-23 08:15 |
2026-04-23 10:32 |
(734) SCO 5 - VN Gaia |
734 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
18:54 |
2:17 |
2026-04-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:26 |
— |
✓ |
✓ |
|
INC6457759 |
Closed |
— |
caixa 809 não funciona, não arranca |
2026-05-01 09:04 |
2026-04-22 17:24 |
2026-04-22 17:24 |
Verificamos que já conseguiram ligar o s… |
— |
2026-04-24 08:59 |
2026-04-23 09:45 |
2026-04-23 10:32 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
16:20 |
0:47 |
2026-04-24 |
— |
2026-04-23 10:43 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:14 |
— |
✓ |
✓ |
|
INC6457949 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-01 10:03 |
2026-04-22 20:19 |
2026-04-22 20:19 |
ICS substituído . Operacional |
— |
2026-04-24 09:25 |
2026-04-23 10:35 |
2026-04-23 10:42 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
14:16 |
0:07 |
2026-04-24 |
— |
2026-04-23 10:43 |
2026-04-24 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Faturado |
22:49 |
— |
✓ |
✓ |
|
INC6461973 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-12 19:21 |
2026-04-23 17:40 |
2026-04-23 17:40 |
Instalação do NV4000
Foram feitos na me… |
— |
2026-05-08 08:36 |
2026-04-23 18:44 |
2026-04-23 18:44 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
NV4000 |
Gesto |
1- XHOCKWARE |
3 |
— |
1:04 |
0:00 |
2026-04-24 |
— |
2026-04-24 09:38 |
2026-04-23 |
Concluido |
— |
178.45 € |
4.00 |
0.00 |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
26.40 € |
2 |
2 |
500.00 € |
204.85 € |
526.40 € |
321.55 € |
Faturado |
349:52 |
— |
✓ |
✓ |
|
INC6462136 |
Closed |
— |
utilizador gravado no menu supervisao |
2026-05-01 09:05 |
2026-04-23 19:45 |
2026-04-23 19:45 |
Retirado , operacional |
— |
2026-04-24 08:55 |
2026-04-24 08:15 |
2026-04-24 09:37 |
(653) SCO 10 - Almada |
653 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
12:31 |
1:22 |
2026-04-27 |
— |
2026-04-24 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:40 |
— |
✓ |
✓ |
|
INC6457663 |
Closed |
— |
SCO4 (CX54) - Loja Amadora (007) |
2026-04-24 16:15 |
2026-04-22 16:40 |
2026-04-22 16:40 |
SCO atualizado |
— |
2026-04-24 16:02 |
2026-04-24 15:30 |
2026-04-24 16:26 |
(203) SCO 4 - Amadora |
203 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
46:50 |
0:56 |
2026-04-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:32 |
— |
✓ |
✓ |
|
INC6465074 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-02 15:00 |
2026-04-24 13:37 |
2026-04-24 13:37 |
Verificamos que já se encontra operacion… |
— |
2026-04-25 14:15 |
2026-04-24 17:22 |
2026-04-24 17:22 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
Cashbox |
No Connection |
1- XHOCKWARE |
3 |
— |
3:44 |
0:00 |
2026-04-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:53 |
— |
✓ |
✓ |
|
INC6466041 |
Closed |
— |
SCO 54 não deixa autenticar com credenci… |
2026-04-30 14:06 |
2026-04-24 20:13 |
2026-04-24 20:11 |
Operacional |
— |
2026-04-27 08:29 |
2026-04-25 08:11 |
2026-04-25 15:57 |
(203) SCO 4 - Amadora |
203 |
3- Technical Malfunction |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
12:00 |
7:46 |
2026-04-27 |
— |
2026-04-26 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:18 |
— |
— |
✓ |
|
INC6467378 |
Closed |
— |
sco bloqueada |
2026-04-27 17:07 |
2026-04-25 13:03 |
2026-04-25 13:03 |
Vamos encerrar esta incidência e dar con… |
— |
2026-04-27 11:50 |
2026-04-25 14:08 |
2026-04-25 15:57 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:05 |
1:49 |
2026-04-27 |
— |
2026-04-26 10:36 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
45:43 |
— |
✓ |
✓ |
|
INC6468670 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 10:06 |
2026-04-26 11:03 |
2026-04-26 11:03 |
Teclado atualizado |
— |
2026-04-27 09:42 |
2026-04-26 13:49 |
2026-04-26 16:53 |
(976) SCO 3 - Telheiras |
976 |
4 - SW issue |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
2:46 |
3:04 |
2026-04-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:53 |
— |
✓ |
✓ |
|
INC6468893 |
Closed |
— |
Outro |
2026-05-04 11:01 |
2026-04-26 14:55 |
2026-04-26 14:55 |
SCO 1, 3 e 7 atualizados |
— |
2026-04-27 10:56 |
2026-04-26 16:18 |
2026-04-26 16:42 |
(972) SCO 1 - Telheiras |
972 |
4 - SW issue |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
1:23 |
0:24 |
2026-04-27 |
— |
2026-04-26 16:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:37 |
— |
✓ |
✓ |
|
INC6467843 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 10:04 |
2026-04-25 18:20 |
2026-04-25 18:20 |
Teclado atualizado |
— |
2026-04-27 09:30 |
2026-04-26 16:37 |
2026-04-26 16:42 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
22:18 |
0:05 |
2026-04-27 |
— |
2026-04-26 16:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
16:53 |
— |
✓ |
✓ |
|
INC6468915 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-04 11:00 |
2026-04-26 15:18 |
2026-04-26 15:18 |
Verificamos que já se encontra operacion… |
— |
2026-04-27 10:59 |
2026-04-27 07:55 |
2026-04-27 09:51 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
16:37 |
1:56 |
2026-04-28 |
— |
2026-04-27 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:04 |
— |
✓ |
✓ |
|
INC6469042 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-04 12:00 |
2026-04-26 18:10 |
2026-04-26 18:10 |
Verificamos que conseguiram desencravar … |
— |
2026-04-27 11:01 |
2026-04-27 08:06 |
2026-04-27 09:51 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
3 - Staff @ location |
3 |
— |
13:56 |
1:45 |
2026-04-28 |
— |
2026-04-27 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:55 |
— |
✓ |
✓ |
|
INC6470021 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-04 12:02 |
2026-04-27 07:13 |
2026-04-27 07:13 |
Soft reset , já se encontra operacional … |
— |
2026-04-27 11:04 |
2026-04-27 08:33 |
2026-04-27 09:51 |
(737) SCO 5 - Setubal |
737 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:20 |
1:18 |
2026-04-28 |
— |
2026-04-27 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC6470223 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-07 16:02 |
2026-04-27 07:44 |
2026-04-27 07:44 |
Encravamento de moedas resolvido após de… |
— |
2026-04-30 15:09 |
2026-04-27 10:30 |
2026-04-27 10:33 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:47 |
0:02 |
2026-04-28 |
— |
2026-04-27 11:23 |
2026-04-30 |
Concluido |
— |
— |
1.40 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
76:39 |
— |
✓ |
✓ |
|
INC6457827 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 11:04 |
2026-04-22 18:11 |
2026-04-22 18:11 |
Atualizado . Operacional |
— |
2026-04-27 10:34 |
2026-04-27 10:40 |
2026-04-27 10:42 |
(634) SCO 7 - Gondomar |
634 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
112:29 |
0:02 |
2026-04-28 |
— |
2026-04-27 11:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6472085 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 08:07 |
2026-04-27 11:48 |
2026-04-27 11:48 |
Vamos centralizar a incidência na INC647… |
— |
2026-04-27 14:55 |
2026-04-27 13:05 |
2026-04-27 14:16 |
(672) SCO 1 - Cascais |
672 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:17 |
1:10 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:50 |
— |
✓ |
✓ |
|
INC6472135 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 07:34 |
2026-04-27 11:56 |
2026-04-27 11:56 |
Já descobrimos o erro. Vamos corrigir no… |
— |
2026-04-29 15:01 |
2026-04-27 13:07 |
2026-04-27 14:16 |
(673) SCO 2 - Cascais |
673 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:11 |
1:09 |
2026-04-28 |
— |
2026-04-27 14:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:55 |
— |
✓ |
✓ |
|
INC6471939 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2026-05-04 16:02 |
2026-04-27 11:24 |
2026-04-27 11:24 |
Operacional |
— |
2026-04-27 15:39 |
2026-04-27 13:08 |
2026-04-27 14:15 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
1:44 |
1:08 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC6471889 |
Closed |
— |
dispensador moedas |
2026-05-01 07:46 |
2026-04-27 11:14 |
2026-04-27 11:14 |
DUPLICADO DE INC6471939
Vamos dar segui… |
— |
2026-04-27 14:28 |
2026-04-27 13:14 |
2026-04-27 14:15 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:00 |
1:02 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:14 |
— |
✓ |
✓ |
|
INC6471257 |
Closed |
— |
SCO2 |
2026-05-04 15:02 |
2026-04-27 09:37 |
2026-04-27 09:37 |
SCO e super atualizado |
— |
2026-04-27 14:42 |
2026-04-27 13:52 |
2026-04-27 14:15 |
(318) SCO 2 - Albufeira |
318 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
4:15 |
0:23 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:50 |
— |
✓ |
✓ |
|
INC6473181 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 2 |
2026-05-05 16:02 |
2026-04-27 13:29 |
2026-04-27 13:24 |
Configuração dos postes atualizada |
— |
2026-04-28 15:24 |
2026-04-27 14:46 |
2026-04-27 15:01 |
(978) SCO 5 - Telheiras |
978 |
10- LEDS |
6 - SCO Chassis |
Software |
1- XHOCKWARE |
3 |
— |
1:22 |
0:14 |
2026-04-28 |
— |
2026-04-27 15:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:38 |
— |
✓ |
✓ |
|
INC6473114 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-05 16:00 |
2026-04-27 13:09 |
2026-04-27 13:09 |
Configuração dos postes atualizada |
— |
2026-04-28 15:24 |
2026-04-27 14:47 |
2026-04-27 15:01 |
(975) SCO 2 - Telheiras |
975 |
10- LEDS |
6 - SCO Chassis |
Software |
1- XHOCKWARE |
3 |
— |
1:38 |
0:14 |
2026-04-28 |
— |
2026-04-27 15:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:38 |
— |
✓ |
✓ |
|
INC6473401 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 16:02 |
2026-04-27 14:03 |
2026-04-27 14:03 |
Atualizado |
— |
2026-04-27 15:21 |
2026-04-27 15:58 |
2026-04-27 16:06 |
(980) SCO 7 - Telheiras |
980 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:55 |
0:08 |
2026-04-28 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6473997 |
Closed |
— |
Bom dia. Valor SCO incorreto |
2026-04-29 16:54 |
2026-04-27 16:09 |
2026-04-27 16:09 |
Não verificamos nenhum erro após análise… |
— |
2026-04-29 15:00 |
2026-04-28 08:06 |
2026-04-28 09:50 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
15:57 |
1:44 |
2026-04-29 |
— |
2026-04-28 09:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
30:54 |
— |
✓ |
✓ |
|
INC6474219 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-05 15:00 |
2026-04-27 17:48 |
2026-04-27 17:48 |
DUPLICADO DE INC6475573
Vamos dar segui… |
— |
2026-04-28 14:20 |
2026-04-28 08:10 |
2026-04-28 09:50 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
14:22 |
1:41 |
2026-04-29 |
— |
2026-04-28 09:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:10 |
— |
✓ |
✓ |
|
INC6474318 |
Closed |
— |
Sco 3 deixou de funcionar |
2026-05-05 15:01 |
2026-04-27 18:47 |
2026-04-27 18:47 |
Já se encontra operacional |
— |
2026-04-28 14:31 |
2026-04-28 09:19 |
2026-04-28 09:50 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
14:32 |
0:31 |
2026-04-29 |
— |
2026-04-28 09:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:12 |
— |
✓ |
✓ |
|
INC6475573 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 14:55 |
2026-04-28 07:52 |
2026-04-28 07:52 |
Técnico em loja , verificou que o cabo d… |
— |
2026-04-30 11:41 |
2026-04-28 09:41 |
2026-04-28 09:50 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:49 |
0:10 |
2026-04-29 |
— |
2026-04-28 09:53 |
2026-04-30 |
Concluido |
— |
31.99 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
31.99 € |
250.00 € |
218.01 € |
Faturado |
50:01 |
— |
✓ |
✓ |
|
INC6476630 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-05 15:00 |
2026-04-28 10:09 |
2026-04-28 10:09 |
Já se encontra operacional |
— |
2026-04-28 14:27 |
2026-04-28 12:04 |
2026-04-28 12:36 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:55 |
0:32 |
2026-04-29 |
— |
2026-04-28 15:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:23 |
— |
✓ |
✓ |
|
INC6477273 |
Closed |
— |
Cancelas de saída não abrem |
2026-04-30 08:54 |
2026-04-28 12:17 |
2026-04-28 12:17 |
Resolvido |
— |
2026-04-30 08:53 |
2026-04-28 16:21 |
2026-04-28 16:25 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
3- Technical Malfunction |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
4:04 |
0:04 |
2026-04-29 |
— |
2026-04-28 16:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
40:32 |
— |
✓ |
✓ |
|
INC6478605 |
Closed |
— |
SCO3 (CX10) - Loja Santarem (018) |
2026-05-06 16:02 |
2026-04-28 17:50 |
2026-04-28 17:49 |
SCO e Super atualizados |
— |
2026-04-29 15:22 |
2026-04-28 18:50 |
2026-04-29 09:41 |
(224) SCO 3 - Santarém |
224 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
14:50 |
2026-04-29 |
— |
2026-04-29 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:32 |
— |
— |
✓ |
|
INC6480138 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-06 16:02 |
2026-04-29 08:14 |
2026-04-29 08:14 |
Atualizado , resolvido |
— |
2026-04-29 15:45 |
2026-04-29 11:28 |
2026-04-29 12:05 |
(836) SCO 5 - Santa Maria da Feira |
836 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:14 |
0:37 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:17 |
— |
✓ |
✓ |
|
INC6480858 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2026-05-07 10:04 |
2026-04-29 09:45 |
2026-04-29 09:45 |
Pelicano colocado novamente na base. Pod… |
— |
2026-04-30 09:47 |
2026-04-29 11:29 |
2026-04-29 12:05 |
(746) SCO 17 - Sintra |
746 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
1:44 |
0:36 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:19 |
— |
✓ |
✓ |
|
INC6480733 |
Closed |
— |
CASSIOPEE - Outro |
2026-05-17 10:00 |
2026-04-29 09:28 |
2026-04-29 09:28 |
Instalação das 2 PCB dos respectivos ICS… |
— |
2026-05-10 09:52 |
2026-04-29 11:29 |
2026-04-29 12:05 |
(744) SCO 15 - Sintra |
744 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
2:01 |
0:36 |
2026-04-30 |
— |
2026-04-29 12:31 |
2026-05-04 |
Concluido |
— |
112.80 € |
3.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
2 |
0 |
500.00 € |
119.72 € |
506.92 € |
387.20 € |
Faturado |
262:23 |
— |
✓ |
✓ |
|
INC6480890 |
Closed |
— |
Sco CASH 054 nao esta aceitar moedas |
2026-05-07 15:02 |
2026-04-29 09:50 |
2026-04-29 09:50 |
Verificamos que já fizeram a substituiçã… |
— |
2026-04-30 14:04 |
2026-04-29 11:32 |
2026-04-29 12:05 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:43 |
0:33 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
— |
— |
0.00 € |
13.34 € |
13.34 € |
0.00 € |
Faturado |
26:32 |
— |
✓ |
✓ |
|
INC6481399 |
Closed |
— |
SCOSPV (50) - Loja Alfragide (005) |
2026-05-07 12:00 |
2026-04-29 11:17 |
2026-04-29 11:15 |
Supervisor atualizado |
— |
2026-04-30 11:07 |
2026-04-29 12:17 |
2026-04-29 12:31 |
(195) SCO Supervisor - Alfragide |
195 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:14 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:50 |
— |
✓ |
✓ |
|
INC6480988 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-07 11:03 |
2026-04-29 10:03 |
2026-04-29 10:03 |
Teclado atualizado |
— |
2026-04-30 10:21 |
2026-04-29 13:07 |
2026-04-29 14:33 |
(981) SCO 8 - Telheiras |
981 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:04 |
1:26 |
2026-04-30 |
— |
2026-04-29 14:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:14 |
— |
✓ |
✓ |
|
INC6482634 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 09:00 |
2026-04-29 15:55 |
2026-04-29 15:55 |
Instalação do SCR novo.
Efetuado o car… |
— |
2026-05-08 08:38 |
2026-04-29 17:42 |
2026-04-29 18:00 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
No Connection |
1- XHOCKWARE |
3 |
— |
1:47 |
0:19 |
2026-04-30 |
— |
2026-04-29 18:00 |
— |
Sem Field |
— |
57.45 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
57.45 € |
0.00 € |
57.45 € |
Não faturar |
206:56 |
— |
✓ |
✓ |
|
INC6482975 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-02 14:20 |
2026-04-29 22:00 |
2026-04-29 22:00 |
Supervisor atualizado |
— |
2026-04-30 15:05 |
2026-04-30 08:04 |
2026-04-30 09:53 |
(309) SCO SUP - Viseu |
309 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
10:04 |
1:49 |
2026-05-01 |
— |
2026-04-30 10:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
7:01 |
— |
✓ |
✓ |
|
INC6482974 |
Closed |
— |
Cartóes NOS |
2026-05-13 12:00 |
2026-04-29 21:56 |
2026-04-29 21:56 |
Sem mais info vamos encerrar a incidênci… |
— |
2026-05-06 11:37 |
2026-04-30 08:05 |
2026-04-30 09:53 |
(310) SCO 1 - Viseu |
310 |
8 - Software |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
10:08 |
1:48 |
2026-05-01 |
— |
2026-04-30 10:13 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
147:32 |
— |
✓ |
✓ |