|
INC6483710 |
Closed |
— |
dinheiro a mais |
2026-05-13 10:05 |
2026-04-30 07:06 |
2026-04-30 07:06 |
Limpeza e manutenção geral.
Testes efec… |
— |
2026-05-06 09:18 |
2026-04-30 08:08 |
2026-04-30 09:53 |
(322) SCO 1 - Almada |
322 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:01 |
1:45 |
2026-05-01 |
— |
2026-04-30 10:14 |
2026-05-06 |
Concluido |
— |
75.20 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
75.20 € |
250.00 € |
174.80 € |
— |
145:10 |
— |
✓ |
✓ |
|
INC6484092 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-09 12:00 |
2026-04-30 08:05 |
2026-04-30 08:05 |
Configuração alterada |
— |
2026-05-02 11:18 |
2026-04-30 09:37 |
2026-04-30 09:53 |
(351) SCO SUP 1 - Gondomar |
351 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:32 |
0:16 |
2026-05-01 |
— |
2026-04-30 10:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:41 |
— |
✓ |
✓ |
|
INC6484549 |
Closed |
— |
nao passa moedas para o tubo |
2026-05-11 11:01 |
2026-04-30 09:12 |
2026-04-30 09:12 |
Verificamos que se encontra operacional |
— |
2026-05-04 10:17 |
2026-04-30 10:16 |
2026-04-30 10:53 |
(653) SCO 10 - Almada |
653 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:04 |
0:37 |
2026-05-01 |
— |
2026-04-30 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
96:01 |
— |
✓ |
✓ |
|
INC6484741 |
Closed |
— |
SCO6 |
2026-05-08 12:00 |
2026-04-30 09:40 |
2026-04-30 09:40 |
SCO atualizado |
— |
2026-05-01 11:16 |
2026-04-30 14:14 |
2026-04-30 14:46 |
(686) SCO 6 - Barreiro |
686 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
4:34 |
0:32 |
2026-05-01 |
— |
2026-04-30 14:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:02 |
— |
✓ |
✓ |
|
INC6488676 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-07 13:02 |
2026-05-01 08:14 |
2026-05-01 08:14 |
Encravamento de moedas resolvido após de… |
— |
2026-05-07 10:37 |
2026-05-03 12:54 |
2026-05-04 10:26 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
52:40 |
21:32 |
2026-05-04 |
— |
2026-05-04 10:31 |
2026-05-07 |
Concluido |
— |
1.50 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
1.50 € |
250.00 € |
248.50 € |
Incluido contrato |
93:42 |
— |
— |
✓ |
|
INC6488737 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-11 08:46 |
2026-05-01 09:43 |
2026-05-01 09:43 |
Verificamos que já se encontra operacion… |
— |
2026-05-04 10:39 |
2026-05-03 12:56 |
2026-05-04 10:26 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
51:14 |
21:29 |
2026-05-04 |
— |
2026-05-04 10:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:43 |
— |
— |
✓ |
|
INC6491445 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-06 13:45 |
2026-05-03 08:38 |
2026-05-03 08:38 |
Teclado atualizado |
— |
2026-05-04 11:01 |
2026-05-03 13:03 |
2026-05-04 10:26 |
(809) SCO 8 - Cascais |
809 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:25 |
21:23 |
2026-05-04 |
— |
2026-05-04 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:58 |
— |
— |
✓ |
|
INC6490928 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 09:02 |
2026-05-02 17:33 |
2026-05-02 17:33 |
Verificamos que já fizeram a substituiçã… |
— |
2026-05-08 08:45 |
2026-05-03 13:08 |
2026-05-04 10:26 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
19:35 |
21:18 |
2026-05-04 |
— |
2026-05-07 13:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.84 € |
— |
— |
0.00 € |
13.84 € |
13.84 € |
0.00 € |
Faturado |
115:37 |
— |
— |
✓ |
|
INC6489383 |
Closed |
— |
Mecanismo de moedas avariou |
2026-05-11 11:04 |
2026-05-01 19:19 |
2026-05-01 19:19 |
Operacional |
— |
2026-05-04 10:39 |
2026-05-03 16:11 |
2026-05-03 16:11 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
S/Intervenção |
3 - Staff @ location |
3 |
— |
44:53 |
0:00 |
2026-05-04 |
— |
2026-05-04 10:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:28 |
— |
✓ |
✓ |
|
INC6492883 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-11 12:02 |
2026-05-04 07:11 |
2026-05-04 07:11 |
Restart no servico do smartcheckout . Op… |
— |
2026-05-04 11:34 |
2026-05-04 08:23 |
2026-05-04 10:26 |
(706) SCO 10 - Coimbra |
706 |
2 - Unknown |
2 - Pelicano Coin Validator |
Other |
1- XHOCKWARE |
3 |
— |
1:13 |
2:03 |
2026-05-05 |
— |
2026-05-04 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:11 |
— |
✓ |
✓ |
|
INC6497427 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-08 15:33 |
2026-05-05 06:09 |
2026-05-05 06:09 |
Supervisor atualizado |
— |
2026-05-08 09:04 |
2026-05-05 08:05 |
2026-05-05 09:30 |
(195) SCO Supervisor - Alfragide |
195 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:57 |
1:24 |
2026-05-06 |
— |
2026-05-05 09:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
72:58 |
— |
✓ |
✓ |
|
INC6496653 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-12 09:05 |
2026-05-04 20:08 |
2026-05-04 20:08 |
Não é problematico, podem continuar a us… |
— |
2026-05-05 08:52 |
2026-05-05 08:06 |
2026-05-05 09:30 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
11:58 |
1:23 |
2026-05-06 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6496525 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-04 17:45 |
2026-05-04 17:45 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 08:08 |
2026-05-05 09:29 |
(401) SCO 2 - Setubal |
401 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:23 |
1:22 |
2026-05-06 |
— |
2026-05-05 09:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:43 |
— |
✓ |
✓ |
|
INC6496483 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-04 17:23 |
2026-05-04 17:23 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 08:08 |
2026-05-05 09:29 |
(371) SCO 1 - Maia |
371 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:45 |
1:21 |
2026-05-06 |
— |
2026-05-05 09:55 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:43 |
— |
✓ |
✓ |
|
INC6496514 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-04 17:39 |
2026-05-04 17:39 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 08:09 |
2026-05-05 09:29 |
(254) SCO 1 - Montijo |
254 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:30 |
1:20 |
2026-05-06 |
— |
2026-05-05 09:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:41 |
— |
✓ |
✓ |
|
INC6492866 |
Closed |
— |
SCO 806 NÃO ESTÁ A DEIXAR CARREGAR MOEDA… |
2026-05-20 09:00 |
2026-05-04 07:08 |
2026-05-04 07:08 |
Operacional |
— |
2026-05-13 08:43 |
2026-05-05 08:33 |
2026-05-05 09:29 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
25:25 |
0:56 |
2026-05-06 |
— |
2026-05-05 09:29 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
192:10 |
— |
✓ |
✓ |
|
INC6497941 |
Closed |
— |
CLIENTES DA SCO NAO ESTAO A RECEBER AS S… |
2026-05-07 12:05 |
2026-05-05 07:27 |
2026-05-05 07:27 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 09:02 |
2026-05-05 09:30 |
(283) SCO 11 - Alta Lisboa |
283 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:35 |
0:28 |
2026-05-06 |
— |
2026-05-05 09:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:49 |
— |
✓ |
✓ |
|
INC6497973 |
Closed |
— |
troco a mais |
2026-05-12 09:05 |
2026-05-05 07:32 |
2026-05-05 07:32 |
DUPLICADO DE INC6483710
"Verificamos qu… |
— |
2026-05-05 08:54 |
2026-05-05 09:40 |
2026-05-05 09:54 |
(322) SCO 1 - Almada |
322 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:08 |
0:14 |
2026-05-06 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6498540 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-05 08:51 |
2026-05-05 08:51 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:12 |
2026-05-05 10:12 |
(743) SCO 14 - Sintra |
743 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:21 |
0:00 |
2026-05-06 |
— |
2026-05-05 10:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:40 |
— |
✓ |
✓ |
|
INC6498682 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-05 09:12 |
2026-05-05 09:12 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:29 |
2026-05-05 10:39 |
(344) SCO 2 - Figueira da Foz |
344 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:17 |
0:11 |
2026-05-06 |
— |
2026-05-05 10:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:23 |
— |
✓ |
✓ |
|
INC6498750 |
Closed |
— |
cliente nao recebe codigo |
2026-05-14 11:03 |
2026-05-05 09:20 |
2026-05-05 09:20 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:29 |
2026-05-05 10:39 |
(579) SCO 6 - Matosinhos |
579 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:09 |
0:11 |
2026-05-06 |
— |
2026-05-05 10:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:23 |
— |
✓ |
✓ |
|
INC6498940 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-07 10:58 |
2026-05-05 09:44 |
2026-05-05 09:44 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:57 |
2026-05-05 11:42 |
(697) SCO 10 - Alfragide |
697 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:13 |
0:45 |
2026-05-06 |
— |
2026-05-05 11:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:55 |
— |
✓ |
✓ |
|
INC6498958 |
Closed |
— |
Clientes nao estao a receber codigo de d… |
2026-05-14 11:03 |
2026-05-05 09:47 |
2026-05-05 09:47 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:57 |
2026-05-05 11:42 |
(413) Leroy Merlin Funchal - SCO 3 |
413 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:10 |
0:45 |
2026-05-06 |
— |
2026-05-05 11:43 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:55 |
— |
✓ |
✓ |
|
INC6500068 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-06 12:39 |
2026-05-05 13:04 |
2026-05-05 13:04 |
Verificamos que conseguiram colocar o sc… |
— |
2026-05-06 11:20 |
2026-05-05 16:19 |
2026-05-05 16:19 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
3:15 |
0:00 |
2026-05-06 |
— |
2026-05-06 10:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:01 |
— |
✓ |
✓ |
|
INC6499436 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-07 11:17 |
2026-05-05 11:09 |
2026-05-05 11:09 |
Situação resolvida |
— |
2026-05-07 10:53 |
2026-05-05 16:21 |
2026-05-05 16:21 |
(401) SCO 2 - Setubal |
401 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
5:12 |
0:00 |
2026-05-06 |
— |
2026-05-06 10:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
42:32 |
— |
✓ |
✓ |
|
INC6500866 |
Closed |
— |
Sco 842 de Compra Ágil não aceita moedas… |
2026-05-19 13:04 |
2026-05-05 15:25 |
2026-05-05 15:23 |
Operacional |
— |
2026-05-12 12:06 |
2026-05-05 16:31 |
2026-05-05 16:31 |
(947) SCO 2 - Alfragide Compra Ágil |
947 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:08 |
0:00 |
2026-05-06 |
— |
2026-05-05 16:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
163:35 |
— |
✓ |
✓ |
|
INC6499759 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-08 11:55 |
2026-05-05 12:08 |
2026-05-05 12:08 |
Notas de resolução copiado do Incidente … |
— |
2026-05-07 10:53 |
2026-05-06 07:55 |
2026-05-06 10:23 |
(508) Leroy Merlin - Guarda - SCO 1 |
508 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
19:47 |
2:28 |
2026-05-07 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
26:58 |
— |
✓ |
✓ |
|
INC6503464 |
Closed |
— |
motor das moedas |
2026-05-22 12:02 |
2026-05-06 07:07 |
2026-05-06 07:07 |
Substituição do motor nr 2 que estava a … |
— |
2026-05-15 11:31 |
2026-05-06 08:08 |
2026-05-06 10:22 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
1:01 |
2:14 |
2026-05-07 |
— |
2026-05-06 10:24 |
— |
Concluido |
— |
190.00 € |
2.00 |
0.00 |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
2 |
2 |
500.00 € |
196.92 € |
506.92 € |
310.00 € |
Faturado |
219:23 |
— |
✓ |
✓ |
|
INC6503540 |
Closed |
— |
Cancelas não abrem com leitura de matric… |
2026-05-13 13:05 |
2026-05-06 07:21 |
2026-05-06 07:21 |
Já se encontra operacional |
— |
2026-05-06 12:01 |
2026-05-06 08:37 |
2026-05-06 10:22 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:16 |
1:46 |
2026-05-07 |
— |
2026-05-06 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:24 |
— |
✓ |
✓ |
|
INC6504705 |
Closed |
— |
Modulo de notas, não dá luz e o de moeda… |
2026-05-19 10:00 |
2026-05-06 10:08 |
2026-05-06 10:02 |
Substituída a placa controladora e após … |
— |
2026-05-12 09:41 |
2026-05-06 11:14 |
2026-05-06 11:15 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
6 - SCO Chassis |
Placa controladora |
1- XHOCKWARE |
3 |
— |
1:11 |
0:01 |
2026-05-07 |
— |
2026-05-06 11:15 |
2026-05-12 |
Concluido |
— |
106.10 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
106.10 € |
250.00 € |
143.90 € |
Faturado |
142:27 |
— |
✓ |
✓ |
|
INC6505174 |
Closed |
— |
não puxa as notas |
2026-05-13 15:05 |
2026-05-06 11:36 |
2026-05-06 11:36 |
De momento encontra-se operacional. Se v… |
— |
2026-05-06 14:51 |
2026-05-06 12:51 |
2026-05-06 14:55 |
(653) SCO 10 - Almada |
653 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
1- XHOCKWARE |
3 |
— |
1:15 |
2:04 |
2026-05-07 |
— |
2026-05-06 15:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:00 |
— |
✓ |
✓ |
|
INC6505170 |
Closed |
— |
Outro |
2026-05-14 11:00 |
2026-05-06 11:35 |
2026-05-06 11:35 |
Situação resolvida |
— |
2026-05-07 10:54 |
2026-05-06 15:23 |
2026-05-06 15:32 |
(916) SCO 1 - Alverca Nova |
916 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:47 |
0:10 |
2026-05-07 |
— |
2026-05-06 15:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:32 |
— |
✓ |
✓ |
|
INC6491879 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-13 16:01 |
2026-05-03 19:51 |
2026-05-03 19:51 |
DUPLICADO DE INC6488676
Vamos encerrar … |
— |
2026-05-06 15:18 |
2026-05-06 15:58 |
2026-05-06 16:16 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
68:07 |
0:19 |
2026-05-07 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6506671 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-15 10:01 |
2026-05-06 16:39 |
2026-05-06 16:39 |
Devem esvaziar o ICS e voltar a carregar… |
— |
2026-05-08 09:21 |
2026-05-06 18:04 |
2026-05-06 18:04 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:25 |
0:00 |
2026-05-07 |
— |
2026-05-07 11:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
39:17 |
— |
✓ |
✓ |
|
INC6508053 |
Closed |
— |
Cancelas não abrem com leitura de matric… |
2026-05-11 07:36 |
2026-05-07 07:05 |
2026-05-07 07:05 |
Resolvidos os problemas da firewall , já… |
— |
2026-05-10 09:55 |
2026-05-07 08:46 |
2026-05-07 11:26 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
3 - Server Issue (3rd Party to provider) |
0 - N/A |
No Connection |
1- XHOCKWARE |
3 |
— |
1:41 |
2:41 |
2026-05-08 |
— |
2026-05-07 11:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
73:09 |
— |
✓ |
✓ |
|
INC6508318 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-08 13:51 |
2026-05-07 07:49 |
2026-05-07 07:49 |
Atualizado , iremos colocar as cameras a… |
— |
2026-05-08 09:46 |
2026-05-07 09:41 |
2026-05-07 11:26 |
(529) Leroy Merlin Carcavelos - Supervis… |
529 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:52 |
1:46 |
2026-05-08 |
— |
2026-05-07 11:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:05 |
— |
✓ |
✓ |
|
INC6496390 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-14 11:02 |
2026-05-04 16:33 |
2026-05-04 16:33 |
Soft reset operacional |
— |
2026-05-07 10:48 |
2026-05-07 10:44 |
2026-05-07 11:26 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
66:11 |
0:43 |
2026-05-08 |
— |
2026-05-07 11:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC6509913 |
Closed |
— |
817 cx 67 |
2026-05-27 10:02 |
2026-05-07 12:17 |
2026-05-07 12:17 |
Feita a ligação dos cabos do Pelicano co… |
— |
2026-05-20 09:09 |
2026-05-07 14:06 |
2026-05-07 14:17 |
(704) SCO 17 - Alfragide |
704 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
1:49 |
0:11 |
2026-05-08 |
— |
2026-05-07 14:27 |
2026-05-20 |
Concluido |
— |
— |
1.00 |
1.00 |
50.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
1 |
— |
250.00 € |
6.92 € |
306.92 € |
300.00 € |
Faturado |
307:04 |
— |
✓ |
✓ |
|
INC6509421 |
Closed |
— |
Cada vez que tentámos passar para o menu… |
2026-05-08 13:51 |
2026-05-07 12:16 |
2026-05-07 10:41 |
Corrigido |
— |
2026-05-08 10:03 |
2026-05-07 14:26 |
2026-05-07 14:27 |
(816) SCO 4 - Carcavelos |
816 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:44 |
0:01 |
2026-05-08 |
— |
2026-05-07 14:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:37 |
— |
✓ |
✓ |
|
INC6509375 |
Closed |
— |
Cada vez que tentámos passar para o menu… |
2026-05-08 13:51 |
2026-05-07 12:08 |
2026-05-07 10:32 |
Corrigido |
— |
2026-05-08 10:03 |
2026-05-07 14:26 |
2026-05-07 14:28 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:55 |
0:02 |
2026-05-08 |
— |
2026-05-07 14:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:37 |
— |
✓ |
✓ |
|
INC6509984 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-17 10:00 |
2026-05-07 12:28 |
2026-05-07 12:28 |
Vamos concentrar este incidente no INC64… |
— |
2026-05-10 09:55 |
2026-05-07 15:18 |
2026-05-07 16:11 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:50 |
0:54 |
2026-05-08 |
— |
2026-05-07 16:12 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
66:38 |
— |
✓ |
✓ |
|
INC6511385 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-11 10:19 |
2026-05-07 18:08 |
2026-05-07 18:08 |
Operacional. Se voltar acontecer por fav… |
— |
2026-05-08 18:34 |
2026-05-08 08:11 |
2026-05-08 09:27 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
14:03 |
1:16 |
2026-05-11 |
— |
2026-05-08 09:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
10:23 |
— |
✓ |
✓ |
|
INC6512336 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 16:01 |
2026-05-08 07:37 |
2026-05-08 07:37 |
Soft reset , operacional |
— |
2026-05-08 15:41 |
2026-05-08 09:05 |
2026-05-08 09:27 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:28 |
0:22 |
2026-05-11 |
— |
2026-05-08 09:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:35 |
— |
✓ |
✓ |
|
INC6512330 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 16:00 |
2026-05-08 07:34 |
2026-05-08 07:34 |
Soft reset , operacional |
— |
2026-05-08 15:39 |
2026-05-08 09:05 |
2026-05-08 09:27 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:31 |
0:22 |
2026-05-11 |
— |
2026-05-08 09:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:33 |
— |
✓ |
✓ |
|
INC6512486 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-08 10:21 |
2026-05-08 08:13 |
2026-05-08 08:13 |
Atualizado |
— |
2026-05-08 10:21 |
2026-05-08 11:01 |
2026-05-08 11:04 |
(531) Leroy Merlin Carcavelos - SCO 2 |
531 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:47 |
0:03 |
2026-05-11 |
— |
2026-05-08 11:10 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6512840 |
Closed |
— |
medio |
2026-05-08 12:02 |
2026-05-08 09:35 |
2026-05-08 09:35 |
Atualizado |
— |
2026-05-08 10:26 |
2026-05-08 11:07 |
2026-05-08 11:09 |
(981) SCO 8 - Telheiras |
981 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:32 |
0:02 |
2026-05-11 |
— |
2026-05-08 11:10 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6513059 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-10 13:12 |
2026-05-08 10:32 |
2026-05-08 10:32 |
Operacional |
— |
2026-05-08 15:46 |
2026-05-08 12:09 |
2026-05-08 12:11 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:37 |
0:02 |
2026-05-11 |
— |
2026-05-08 12:16 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:37 |
— |
✓ |
✓ |
|
INC6513642 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 16:01 |
2026-05-08 13:16 |
2026-05-08 13:16 |
Operacional |
— |
2026-05-08 15:49 |
2026-05-08 14:53 |
2026-05-08 14:53 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:37 |
0:00 |
2026-05-11 |
— |
2026-05-08 14:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:56 |
— |
✓ |
✓ |
|
INC6514331 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-21 16:01 |
2026-05-08 18:06 |
2026-05-08 18:06 |
Operacional |
— |
2026-05-14 15:44 |
2026-05-09 08:09 |
2026-05-10 10:47 |
(634) SCO 7 - Gondomar |
634 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
1- XHOCKWARE |
3 |
— |
14:02 |
26:38 |
2026-05-11 |
— |
2026-05-10 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
127:35 |
— |
— |
✓ |
|
INC6515391 |
Closed |
— |
Artigo bloqueia as SCOS |
2026-05-25 16:02 |
2026-05-09 08:41 |
2026-05-09 08:41 |
Sem mais info, precisamos de um video e … |
— |
2026-05-18 15:24 |
2026-05-09 10:34 |
2026-05-10 10:47 |
(675) SCO 4 - Cascais |
675 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:53 |
24:13 |
2026-05-11 |
— |
2026-05-10 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
220:50 |
— |
— |
✓ |