|
INC5878713 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-09 10:54 |
2025-11-01 10:12 |
2025-11-01 10:12 |
Operacional |
— |
2025-11-02 20:03 |
2025-11-02 12:56 |
2025-11-02 12:56 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
26:44 |
0:00 |
2025-11-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
7:07 |
— |
✓ |
✓ |
|
INC5878658 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-09 21:00 |
2025-11-01 09:24 |
2025-11-01 09:24 |
Isso é um bug visual que o ICS por vezes… |
— |
2025-11-02 20:06 |
2025-11-02 12:56 |
2025-11-02 12:56 |
(763) SCO 7 - Braga |
763 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
27:32 |
0:00 |
2025-11-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
7:10 |
— |
✓ |
✓ |
|
INC5878980 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-02 13:46 |
2025-11-01 13:34 |
2025-11-01 13:34 |
Mac adress atualizado |
— |
2025-11-02 10:04 |
2025-11-02 08:45 |
2025-11-02 09:52 |
(679) SUP 1 - Barreiro |
679 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
19:10 |
1:07 |
2025-11-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:20 |
— |
✓ |
✓ |
|
INC5878317 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-09 11:00 |
2025-10-31 20:42 |
2025-10-31 20:42 |
Já se encontra operacional |
— |
2025-11-02 10:12 |
2025-11-02 07:55 |
2025-11-02 09:52 |
(859) SCO 4 - Torres Vedras |
859 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
35:13 |
1:57 |
2025-11-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:17 |
— |
✓ |
✓ |
|
INC5876943 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-02 14:09 |
2025-10-31 11:33 |
2025-10-31 11:33 |
Limpeza do ICS . Cabos estavam ligados a… |
— |
2025-11-02 10:17 |
2025-10-31 11:57 |
2025-10-31 12:48 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:23 |
0:51 |
2025-11-03 |
— |
2025-10-31 12:48 |
2025-11-02 |
Concluido |
— |
62.40 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
62.40 € |
250.00 € |
187.60 € |
Incluido contrato |
46:20 |
— |
✓ |
✓ |
|
INC5876207 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2025-11-07 11:00 |
2025-10-31 09:15 |
2025-10-31 09:15 |
SCO atualizado, operacional |
— |
2025-10-31 10:06 |
2025-10-31 09:28 |
2025-10-31 09:46 |
(747) SCO 18 - Sintra |
747 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:13 |
0:18 |
2025-11-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:38 |
— |
✓ |
✓ |
|
INC5876093 |
Closed |
— |
SCO4 Loja Torres Vedras(031) |
2025-11-07 11:00 |
2025-10-31 08:58 |
2025-10-31 08:55 |
SCO atualizado |
— |
2025-10-31 10:26 |
2025-10-31 08:58 |
2025-10-31 09:46 |
(859) SCO 4 - Torres Vedras |
859 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:03 |
0:48 |
2025-11-03 |
— |
2025-10-31 10:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:29 |
— |
✓ |
✓ |
|
INC5875013 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-07 16:00 |
2025-10-30 18:28 |
2025-10-30 18:28 |
Pelicano com 2 moedas encravadas que for… |
— |
2025-10-31 15:01 |
2025-10-30 20:38 |
2025-10-30 20:38 |
(763) SCO 7 - Braga |
763 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
2:10 |
0:00 |
2025-10-31 |
— |
2025-10-31 10:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:23 |
— |
✓ |
✓ |
|
INC5874575 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-09 20:00 |
2025-10-30 15:43 |
2025-10-30 15:43 |
Operacional |
— |
2025-11-02 19:58 |
2025-10-30 18:01 |
2025-10-30 18:01 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:18 |
0:00 |
2025-10-31 |
— |
2025-10-31 09:57 |
2025-11-02 |
Concluido |
— |
83.50 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
83.50 € |
250.00 € |
166.50 € |
Faturado |
73:57 |
— |
✓ |
✓ |
|
INC5873934 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-05 12:16 |
2025-10-30 13:16 |
2025-10-30 13:16 |
Verificamos que já trocaram o Pelicano e… |
— |
2025-11-03 14:49 |
2025-10-30 13:45 |
2025-10-30 14:13 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
0:29 |
0:28 |
2025-10-31 |
— |
2025-10-30 14:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.18 € |
— |
— |
0.00 € |
13.18 € |
13.18 € |
0.00 € |
Não faturar |
97:04 |
— |
✓ |
✓ |
|
INC5871298 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-06 10:02 |
2025-10-29 16:53 |
2025-10-29 16:53 |
Soft reset , operacional |
— |
2025-10-30 09:36 |
2025-10-29 18:25 |
2025-10-29 18:25 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:32 |
0:00 |
2025-10-30 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
15:10 |
— |
✓ |
✓ |
|
INC5869441 |
Closed |
— |
SCO 7 Loja Oeiras |
2025-11-05 12:02 |
2025-10-29 09:55 |
2025-10-29 09:52 |
SCO atualizado |
— |
2025-10-29 11:12 |
2025-10-29 09:55 |
2025-10-29 10:24 |
(887) SCO CASH 7 - Oeiras |
887 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:04 |
0:29 |
2025-10-30 |
— |
2025-10-29 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:17 |
— |
✓ |
✓ |
|
INC5868721 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-05 12:04 |
2025-10-29 08:11 |
2025-10-29 08:11 |
Tinha uma moeda presa no Pelicano , reti… |
— |
2025-10-29 11:22 |
2025-10-29 09:49 |
2025-10-29 10:24 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:38 |
0:35 |
2025-10-30 |
— |
2025-10-29 10:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:33 |
— |
✓ |
✓ |
|
INC5866291 |
Closed |
— |
SCO 804 sem funcionar para os clientes. |
2025-10-31 13:49 |
2025-10-28 11:32 |
2025-10-28 11:32 |
SCO atualizado . operacional |
— |
2025-10-29 09:57 |
2025-10-28 17:13 |
2025-10-28 17:13 |
(715) SCO 4 - Ponta Delgada |
715 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
5:41 |
0:00 |
2025-10-29 |
— |
2025-10-29 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
16:44 |
— |
✓ |
✓ |
|
INC5867652 |
Closed |
— |
CASSIOPEE - Outro |
2025-11-05 17:02 |
2025-10-28 16:23 |
2025-10-28 16:23 |
Encravamento de moedas resolvido após de… |
— |
2025-10-29 16:21 |
2025-10-28 16:39 |
2025-10-28 16:39 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:15 |
0:00 |
2025-10-29 |
— |
2025-10-28 16:44 |
2025-10-29 |
Concluido |
— |
100.00 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
100.00 € |
250.00 € |
150.00 € |
Faturado |
23:43 |
— |
✓ |
✓ |
|
INC5866643 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-11-10 17:23 |
2025-10-28 12:51 |
2025-10-28 12:51 |
Erro pontual , se voltar acontecer repor… |
— |
2025-11-04 15:42 |
2025-10-28 15:40 |
2025-10-28 15:56 |
(713) SCO 12 - Matosinhos |
713 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:49 |
0:17 |
2025-10-29 |
— |
2025-10-28 16:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
168:02 |
— |
✓ |
✓ |
|
INC5866984 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-28 18:02 |
2025-10-28 14:03 |
2025-10-28 14:03 |
Resolvido. mac adress alterado |
— |
2025-10-28 14:57 |
2025-10-28 14:29 |
2025-10-28 14:37 |
(579) SCO 6 - Matosinhos |
579 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:26 |
0:08 |
2025-10-29 |
— |
2025-10-28 14:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:29 |
— |
✓ |
✓ |
|
INC5866147 |
Closed |
— |
Bom dia. SCO 805 sem funcionar. |
2025-10-31 18:40 |
2025-10-28 11:01 |
2025-10-28 11:01 |
Pelicano substituído . Operacional . Ped… |
— |
2025-10-31 14:48 |
2025-10-28 11:42 |
2025-10-28 12:29 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
0:41 |
0:47 |
2025-10-29 |
— |
2025-10-28 12:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Pelicano |
— |
— |
9.50 € |
19.00 € |
41.19 € |
— |
— |
0.00 € |
50.69 € |
60.19 € |
9.50 € |
Faturado |
75:05 |
— |
✓ |
✓ |
|
INC5864254 |
Closed |
— |
Outro |
2025-10-28 14:38 |
2025-10-27 21:23 |
2025-10-27 21:23 |
Resolvido , atualizado frontend |
— |
2025-10-28 09:45 |
2025-10-28 08:15 |
2025-10-28 09:31 |
(920) SCO 6 - Alverca Nova |
920 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
10:52 |
1:16 |
2025-10-29 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:31 |
— |
✓ |
✓ |
|
INC5864749 |
Closed |
— |
Não aparece as duas colunas na distribui… |
2025-11-04 10:04 |
2025-10-28 07:18 |
2025-10-28 07:18 |
Atualizado Front end |
— |
2025-10-28 09:48 |
2025-10-28 08:13 |
2025-10-28 09:31 |
(947) SCO 2 - Alfragide Compra Ágil |
947 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:55 |
1:17 |
2025-10-29 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:35 |
— |
✓ |
✓ |
|
INC5861762 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-03 13:02 |
2025-10-27 10:23 |
2025-10-27 10:23 |
Mac adress alterado |
— |
2025-10-27 12:02 |
2025-10-27 11:23 |
2025-10-27 11:42 |
(256) SCO 3 - Montijo |
256 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:59 |
0:19 |
2025-10-28 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:39 |
— |
✓ |
✓ |
|
INC5859377 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 4 - SCO Cash (Er… |
2025-11-02 10:00 |
2025-10-26 08:41 |
2025-10-26 08:41 |
Resolvido . Soft reset |
— |
2025-10-26 09:35 |
2025-10-26 09:27 |
2025-10-26 09:29 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:46 |
0:02 |
2025-10-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:08 |
— |
✓ |
✓ |
|
INC5857781 |
Closed |
— |
Pelicano com avaria aleatória |
2025-10-29 11:31 |
2025-10-25 12:24 |
2025-10-25 12:24 |
Pelicano substituído . Operacional . Ped… |
— |
2025-10-29 11:28 |
2025-10-25 14:09 |
2025-10-26 09:19 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:45 |
19:10 |
2025-10-27 |
— |
2025-10-26 09:20 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.60 € |
0 |
0 |
0.00 € |
13.60 € |
13.60 € |
0.00 € |
Faturado |
93:19 |
— |
— |
✓ |
|
INC5857724 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-03 11:03 |
2025-10-25 11:53 |
2025-10-25 11:53 |
SCO atualizado |
— |
2025-10-27 10:57 |
2025-10-25 14:08 |
2025-10-25 14:08 |
(782) SCO 8 - Maia |
782 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:15 |
0:00 |
2025-10-27 |
— |
2025-10-26 09:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
44:49 |
— |
✓ |
✓ |
|
INC5856562 |
Closed |
— |
Maquina automática de dinheiro nao esta … |
2025-11-05 13:00 |
2025-10-24 16:35 |
2025-10-24 16:35 |
Limpeza e desencravamento ICS - Correcti… |
— |
2025-10-29 12:58 |
2025-10-24 18:08 |
2025-10-24 18:22 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:33 |
0:14 |
2025-10-27 |
— |
2025-10-24 18:22 |
2025-10-29 |
Concluido |
— |
105.00 € |
3.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
105.00 € |
250.00 € |
145.00 € |
Faturado |
114:50 |
— |
✓ |
✓ |
|
INC5855478 |
Closed |
— |
Cancela de saída de carros |
2025-10-27 19:59 |
2025-10-24 11:47 |
2025-10-24 11:47 |
Ajustes no zoom , passou para manual . O… |
— |
2025-10-27 15:57 |
2025-10-24 13:30 |
2025-10-24 14:31 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
3- Technical Malfunction |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
1:44 |
1:01 |
2025-10-27 |
— |
2025-10-24 14:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
74:27 |
— |
✓ |
✓ |
|
INC5844613 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-02 10:00 |
2025-10-21 16:39 |
2025-10-21 16:39 |
Verificamos que já se encontra operacion… |
— |
2025-10-26 09:29 |
2025-10-24 13:02 |
2025-10-24 13:09 |
(737) SCO 5 - Setubal |
737 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
68:23 |
0:07 |
2025-10-27 |
— |
2025-10-24 13:09 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
44:26 |
— |
✓ |
✓ |
|
INC5854973 |
Closed |
— |
SCO3 - Loja Montijo |
2025-10-31 17:00 |
2025-10-24 10:07 |
2025-10-24 09:50 |
Maquina operacional
Ativada licença |
— |
2025-10-24 16:58 |
2025-10-24 11:07 |
2025-10-24 12:05 |
(256) SCO 3 - Montijo |
256 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:17 |
0:58 |
2025-10-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:51 |
— |
✓ |
✓ |
|
INC5850905 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-28 15:08 |
2025-10-23 08:53 |
2025-10-23 08:53 |
Pelicano substituído . Iremos fazer o pe… |
— |
2025-10-28 14:26 |
2025-10-23 10:02 |
2025-10-23 10:35 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:10 |
0:32 |
2025-10-24 |
— |
2025-10-23 11:35 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Pelicano |
— |
0000513693/0010/0021 |
9.50 € |
19.00 € |
27.20 € |
0 |
0 |
0.00 € |
36.70 € |
46.20 € |
9.50 € |
Faturado |
124:23 |
— |
✓ |
✓ |
|
INC5848899 |
Closed |
— |
CASSIOPEE - Outro |
2025-10-29 16:02 |
2025-10-22 14:56 |
2025-10-22 14:56 |
Resolvido |
— |
2025-10-22 15:59 |
2025-10-22 16:04 |
2025-10-22 16:10 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:08 |
0:07 |
2025-10-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5848534 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-11-04 17:00 |
2025-10-22 13:32 |
2025-10-22 13:32 |
Já detectamos o erro. Irá ser corrigido … |
— |
2025-10-28 16:35 |
2025-10-22 15:09 |
2025-10-22 15:23 |
(782) SCO 8 - Maia |
782 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:37 |
0:14 |
2025-10-23 |
— |
2025-10-22 15:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
145:26 |
— |
✓ |
✓ |
|
INC5848386 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-11-02 10:00 |
2025-10-22 13:01 |
2025-10-22 13:01 |
ICS substituído . Operacional |
— |
2025-10-26 09:24 |
2025-10-22 14:11 |
2025-10-22 14:45 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:10 |
0:34 |
2025-10-23 |
— |
2025-10-22 15:25 |
2025-10-26 |
Concluido |
— |
87.70 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
11.37 € |
1 |
0 |
250.00 € |
99.07 € |
261.37 € |
162.30 € |
Faturado |
91:13 |
— |
✓ |
✓ |
|
INC5848272 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-22 15:59 |
2025-10-22 12:37 |
2025-10-22 12:37 |
Resolvido. Estava sem comunicação com o … |
— |
2025-10-22 14:08 |
2025-10-22 14:04 |
2025-10-22 14:45 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
1:26 |
0:41 |
2025-10-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:04 |
— |
✓ |
✓ |
|
INC5846748 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-28 18:05 |
2025-10-22 08:14 |
2025-10-22 08:14 |
Já detectamos o erro. Irá ser corrigido … |
— |
2025-10-28 16:35 |
2025-10-22 09:50 |
2025-10-22 09:58 |
(328) SCO 2 - Aveiro |
328 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:36 |
0:08 |
2025-10-23 |
— |
2025-10-22 09:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
150:46 |
— |
✓ |
✓ |
|
INC5846273 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-29 09:01 |
2025-10-22 07:21 |
2025-10-22 07:21 |
Mac adress alterado , operacional |
— |
2025-10-22 08:48 |
2025-10-22 09:20 |
2025-10-22 09:39 |
(199) SCO Supervisor - Amadora |
199 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:59 |
0:19 |
2025-10-23 |
— |
2025-10-22 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5843914 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-31 17:00 |
2025-10-21 14:05 |
2025-10-21 14:05 |
Resolvido com intervenção do téncnico em… |
— |
2025-10-24 16:33 |
2025-10-21 15:56 |
2025-10-21 16:20 |
(324) SCO 3 - Almada |
324 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:51 |
0:25 |
2025-10-22 |
— |
2025-10-21 16:21 |
— |
Concluido |
— |
67.15 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
17.02 € |
1 |
0 |
250.00 € |
84.17 € |
267.02 € |
182.85 € |
Faturado |
72:37 |
— |
✓ |
✓ |
|
INC5841378 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-28 10:03 |
2025-10-21 08:19 |
2025-10-21 08:19 |
Resolvido , já aparece o valor no tubo |
— |
2025-10-21 09:40 |
2025-10-21 10:00 |
2025-10-21 10:06 |
(634) SCO 7 - Gondomar |
634 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:40 |
0:06 |
2025-10-22 |
— |
2025-10-21 10:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5839753 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-24 19:07 |
2025-10-20 17:06 |
2025-10-20 17:06 |
Encravamento de moedas resolvido após de… |
— |
2025-10-23 08:06 |
2025-10-21 08:05 |
2025-10-21 10:06 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
14:59 |
2:01 |
2025-10-22 |
— |
2025-10-21 10:06 |
2025-10-23 |
Concluido |
— |
66.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
66.65 € |
1 |
1 |
250.00 € |
133.30 € |
316.65 € |
183.35 € |
Faturado |
48:02 |
— |
✓ |
✓ |
|
INC5839134 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-30 10:02 |
2025-10-20 14:07 |
2025-10-20 14:07 |
Substituição do Pelicano e limpeza do IC… |
— |
2025-10-23 09:50 |
2025-10-20 15:18 |
2025-10-20 15:40 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:11 |
0:23 |
2025-10-21 |
— |
2025-10-20 15:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
66:32 |
— |
✓ |
✓ |
|
INC5829302 |
Closed |
— |
CASSIOPEE - Outro |
2025-10-27 12:53 |
2025-10-16 15:58 |
2025-10-16 15:58 |
Irá ser feito um update onde nestes caso… |
— |
2025-10-27 12:05 |
2025-10-20 12:13 |
2025-10-20 12:14 |
(825) SCO 3 - Braganca |
825 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
92:14 |
0:01 |
2025-10-21 |
— |
2025-10-20 12:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
167:52 |
— |
✓ |
✓ |
|
INC5835141 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-23 20:43 |
2025-10-19 09:58 |
2025-10-19 09:58 |
Verificamos que já se encontra operacion… |
— |
2025-10-20 09:48 |
2025-10-20 09:43 |
2025-10-20 10:43 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
23:44 |
1:00 |
2025-10-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC5835464 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-27 12:00 |
2025-10-19 20:51 |
2025-10-19 20:51 |
Cabo do sensor de diametro estava deslig… |
— |
2025-10-20 11:28 |
2025-10-20 07:48 |
2025-10-20 10:43 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Gesto |
1- XHOCKWARE |
3 |
— |
10:57 |
2:55 |
2025-10-21 |
— |
2025-10-20 10:54 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:40 |
— |
✓ |
✓ |
|
INC5831693 |
Closed |
— |
A caixa não está aceitar as notas |
2025-10-24 14:02 |
2025-10-17 11:05 |
2025-10-17 11:05 |
Soft reset , operacional |
— |
2025-10-17 13:23 |
2025-10-17 12:36 |
2025-10-17 14:19 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:31 |
1:43 |
2025-10-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:48 |
— |
✓ |
✓ |
|
INC5831398 |
Closed |
— |
Fidelização e Caixas automáticas |
2025-10-27 14:05 |
2025-10-17 10:03 |
2025-10-17 10:03 |
Erro pontual . Se voltar acontecer por f… |
— |
2025-10-27 12:08 |
2025-10-17 11:32 |
2025-10-17 11:54 |
(327) SCO 1 - Aveiro |
327 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:29 |
0:22 |
2025-10-20 |
— |
2025-10-17 12:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
240:36 |
— |
✓ |
✓ |
|
INC5830557 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-10-17 15:20 |
2025-10-17 07:55 |
2025-10-17 07:55 |
Cofre colocado novamente. Operacional |
— |
2025-10-17 10:16 |
2025-10-17 10:09 |
2025-10-17 11:12 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
2:15 |
1:02 |
2025-10-20 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:07 |
— |
✓ |
✓ |
|
INC5828593 |
Closed |
— |
Torre de pagamento com erro em moedas |
2025-10-17 18:00 |
2025-10-16 13:24 |
2025-10-16 13:24 |
Não há problema . Podem encher e façam d… |
— |
2025-10-16 15:15 |
2025-10-16 16:11 |
2025-10-16 16:12 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
4 - SW issue |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
2:47 |
0:01 |
2025-10-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5828630 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-10-23 15:02 |
2025-10-16 13:32 |
2025-10-16 13:32 |
SCo operacionla. Houve um momento que a … |
— |
2025-10-16 14:11 |
2025-10-16 14:37 |
2025-10-16 14:41 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
2 |
— |
1:05 |
0:04 |
2025-10-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC5824467 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-10-22 15:01 |
2025-10-15 12:48 |
2025-10-15 12:48 |
Sco atualizado. Resolvido |
— |
2025-10-15 14:34 |
2025-10-15 14:14 |
2025-10-15 15:28 |
(864) SCO 8 - Torres Vedras |
864 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:26 |
1:14 |
2025-10-16 |
— |
2025-10-15 15:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:20 |
— |
✓ |
✓ |
|
INC5816691 |
Closed |
— |
Máquina das moedas desconectada |
2025-10-15 16:28 |
2025-10-13 13:05 |
2025-10-13 13:05 |
Cabo ICS substituído. Placa controladora… |
— |
2025-10-14 08:43 |
2025-10-13 15:45 |
2025-10-13 15:48 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
2:41 |
0:03 |
2025-10-14 |
— |
2025-10-13 15:48 |
2025-10-14 |
Concluido |
— |
103.95 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
103.95 € |
250.00 € |
146.05 € |
Incluido contrato |
16:58 |
— |
✓ |
✓ |
|
INC5814231 |
Closed |
— |
Sco 803 sem opção cheque |
2025-10-13 13:32 |
2025-10-13 05:38 |
2025-10-13 05:38 |
Já está activo . Para ativarem tem de o … |
— |
2025-10-13 09:55 |
2025-10-13 10:10 |
2025-10-13 10:15 |
(275) SCO 3 - Alta Lisboa |
275 |
1 - User Error |
1 - POS SW Related |
Gesto |
1- XHOCKWARE |
3 |
— |
4:32 |
0:05 |
2025-10-14 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |