|
INC6503540 |
Closed |
— |
Cancelas não abrem com leitura de matric… |
2026-05-13 13:05 |
2026-05-06 07:21 |
2026-05-06 07:21 |
Já se encontra operacional |
— |
2026-05-06 12:01 |
2026-05-06 08:37 |
2026-05-06 10:22 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:16 |
1:46 |
2026-05-07 |
— |
2026-05-06 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:24 |
— |
✓ |
✓ |
|
INC6503464 |
Closed |
— |
motor das moedas |
2026-05-22 12:02 |
2026-05-06 07:07 |
2026-05-06 07:07 |
Substituição do motor nr 2 que estava a … |
— |
2026-05-15 11:31 |
2026-05-06 08:08 |
2026-05-06 10:22 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
1:01 |
2:14 |
2026-05-07 |
— |
2026-05-06 10:24 |
— |
Concluido |
— |
190.00 € |
2.00 |
0.00 |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
2 |
2 |
500.00 € |
196.92 € |
506.92 € |
310.00 € |
Faturado |
219:23 |
— |
✓ |
✓ |
|
INC6499759 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-08 11:55 |
2026-05-05 12:08 |
2026-05-05 12:08 |
Notas de resolução copiado do Incidente … |
— |
2026-05-07 10:53 |
2026-05-06 07:55 |
2026-05-06 10:23 |
(508) Leroy Merlin - Guarda - SCO 1 |
508 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
19:47 |
2:28 |
2026-05-07 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
26:58 |
— |
✓ |
✓ |
|
INC6500866 |
Closed |
— |
Sco 842 de Compra Ágil não aceita moedas… |
2026-05-19 13:04 |
2026-05-05 15:25 |
2026-05-05 15:23 |
Operacional |
— |
2026-05-12 12:06 |
2026-05-05 16:31 |
2026-05-05 16:31 |
(947) SCO 2 - Alfragide Compra Ágil |
947 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:08 |
0:00 |
2026-05-06 |
— |
2026-05-05 16:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
163:35 |
— |
✓ |
✓ |
|
INC6499436 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-07 11:17 |
2026-05-05 11:09 |
2026-05-05 11:09 |
Situação resolvida |
— |
2026-05-07 10:53 |
2026-05-05 16:21 |
2026-05-05 16:21 |
(401) SCO 2 - Setubal |
401 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
5:12 |
0:00 |
2026-05-06 |
— |
2026-05-06 10:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
42:32 |
— |
✓ |
✓ |
|
INC6500068 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-06 12:39 |
2026-05-05 13:04 |
2026-05-05 13:04 |
Verificamos que conseguiram colocar o sc… |
— |
2026-05-06 11:20 |
2026-05-05 16:19 |
2026-05-05 16:19 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
3:15 |
0:00 |
2026-05-06 |
— |
2026-05-06 10:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:01 |
— |
✓ |
✓ |
|
INC6498958 |
Closed |
— |
Clientes nao estao a receber codigo de d… |
2026-05-14 11:03 |
2026-05-05 09:47 |
2026-05-05 09:47 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:57 |
2026-05-05 11:42 |
(413) Leroy Merlin Funchal - SCO 3 |
413 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:10 |
0:45 |
2026-05-06 |
— |
2026-05-05 11:43 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:55 |
— |
✓ |
✓ |
|
INC6498940 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-07 10:58 |
2026-05-05 09:44 |
2026-05-05 09:44 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:57 |
2026-05-05 11:42 |
(697) SCO 10 - Alfragide |
697 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:13 |
0:45 |
2026-05-06 |
— |
2026-05-05 11:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:55 |
— |
✓ |
✓ |
|
INC6498750 |
Closed |
— |
cliente nao recebe codigo |
2026-05-14 11:03 |
2026-05-05 09:20 |
2026-05-05 09:20 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:29 |
2026-05-05 10:39 |
(579) SCO 6 - Matosinhos |
579 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:09 |
0:11 |
2026-05-06 |
— |
2026-05-05 10:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:23 |
— |
✓ |
✓ |
|
INC6498682 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-05 09:12 |
2026-05-05 09:12 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:29 |
2026-05-05 10:39 |
(344) SCO 2 - Figueira da Foz |
344 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:17 |
0:11 |
2026-05-06 |
— |
2026-05-05 10:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:23 |
— |
✓ |
✓ |
|
INC6498540 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-05 08:51 |
2026-05-05 08:51 |
Situação resolvida |
— |
2026-05-07 10:52 |
2026-05-05 10:12 |
2026-05-05 10:12 |
(743) SCO 14 - Sintra |
743 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:21 |
0:00 |
2026-05-06 |
— |
2026-05-05 10:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:40 |
— |
✓ |
✓ |
|
INC6497973 |
Closed |
— |
troco a mais |
2026-05-12 09:05 |
2026-05-05 07:32 |
2026-05-05 07:32 |
DUPLICADO DE INC6483710
"Verificamos qu… |
— |
2026-05-05 08:54 |
2026-05-05 09:40 |
2026-05-05 09:54 |
(322) SCO 1 - Almada |
322 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:08 |
0:14 |
2026-05-06 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6497941 |
Closed |
— |
CLIENTES DA SCO NAO ESTAO A RECEBER AS S… |
2026-05-07 12:05 |
2026-05-05 07:27 |
2026-05-05 07:27 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 09:02 |
2026-05-05 09:30 |
(283) SCO 11 - Alta Lisboa |
283 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:35 |
0:28 |
2026-05-06 |
— |
2026-05-05 09:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:49 |
— |
✓ |
✓ |
|
INC6492866 |
Closed |
— |
SCO 806 NÃO ESTÁ A DEIXAR CARREGAR MOEDA… |
2026-05-20 09:00 |
2026-05-04 07:08 |
2026-05-04 07:08 |
Operacional |
— |
2026-05-13 08:43 |
2026-05-05 08:33 |
2026-05-05 09:29 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
25:25 |
0:56 |
2026-05-06 |
— |
2026-05-05 09:29 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
192:10 |
— |
✓ |
✓ |
|
INC6496514 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-04 17:39 |
2026-05-04 17:39 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 08:09 |
2026-05-05 09:29 |
(254) SCO 1 - Montijo |
254 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:30 |
1:20 |
2026-05-06 |
— |
2026-05-05 09:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:41 |
— |
✓ |
✓ |
|
INC6496483 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-04 17:23 |
2026-05-04 17:23 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 08:08 |
2026-05-05 09:29 |
(371) SCO 1 - Maia |
371 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:45 |
1:21 |
2026-05-06 |
— |
2026-05-05 09:55 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:43 |
— |
✓ |
✓ |
|
INC6496525 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-14 11:03 |
2026-05-04 17:45 |
2026-05-04 17:45 |
Situação resolvida |
— |
2026-05-07 10:51 |
2026-05-05 08:08 |
2026-05-05 09:29 |
(401) SCO 2 - Setubal |
401 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:23 |
1:22 |
2026-05-06 |
— |
2026-05-05 09:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:43 |
— |
✓ |
✓ |
|
INC6496653 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-12 09:05 |
2026-05-04 20:08 |
2026-05-04 20:08 |
Não é problematico, podem continuar a us… |
— |
2026-05-05 08:52 |
2026-05-05 08:06 |
2026-05-05 09:30 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
11:58 |
1:23 |
2026-05-06 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6497427 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-08 15:33 |
2026-05-05 06:09 |
2026-05-05 06:09 |
Supervisor atualizado |
— |
2026-05-08 09:04 |
2026-05-05 08:05 |
2026-05-05 09:30 |
(195) SCO Supervisor - Alfragide |
195 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:57 |
1:24 |
2026-05-06 |
— |
2026-05-05 09:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
72:58 |
— |
✓ |
✓ |
|
INC6492883 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-11 12:02 |
2026-05-04 07:11 |
2026-05-04 07:11 |
Restart no servico do smartcheckout . Op… |
— |
2026-05-04 11:34 |
2026-05-04 08:23 |
2026-05-04 10:26 |
(706) SCO 10 - Coimbra |
706 |
2 - Unknown |
2 - Pelicano Coin Validator |
Other |
1- XHOCKWARE |
3 |
— |
1:13 |
2:03 |
2026-05-05 |
— |
2026-05-04 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:11 |
— |
✓ |
✓ |
|
INC6489383 |
Closed |
— |
Mecanismo de moedas avariou |
2026-05-11 11:04 |
2026-05-01 19:19 |
2026-05-01 19:19 |
Operacional |
— |
2026-05-04 10:39 |
2026-05-03 16:11 |
2026-05-03 16:11 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
S/Intervenção |
3 - Staff @ location |
3 |
— |
44:53 |
0:00 |
2026-05-04 |
— |
2026-05-04 10:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:28 |
— |
✓ |
✓ |
|
INC6490928 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 09:02 |
2026-05-02 17:33 |
2026-05-02 17:33 |
Verificamos que já fizeram a substituiçã… |
— |
2026-05-08 08:45 |
2026-05-03 13:08 |
2026-05-04 10:26 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
19:35 |
21:18 |
2026-05-04 |
— |
2026-05-07 13:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.84 € |
— |
— |
0.00 € |
13.84 € |
13.84 € |
0.00 € |
Faturado |
115:37 |
— |
— |
✓ |
|
INC6491445 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-06 13:45 |
2026-05-03 08:38 |
2026-05-03 08:38 |
Teclado atualizado |
— |
2026-05-04 11:01 |
2026-05-03 13:03 |
2026-05-04 10:26 |
(809) SCO 8 - Cascais |
809 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:25 |
21:23 |
2026-05-04 |
— |
2026-05-04 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:58 |
— |
— |
✓ |
|
INC6488737 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-11 08:46 |
2026-05-01 09:43 |
2026-05-01 09:43 |
Verificamos que já se encontra operacion… |
— |
2026-05-04 10:39 |
2026-05-03 12:56 |
2026-05-04 10:26 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
51:14 |
21:29 |
2026-05-04 |
— |
2026-05-04 10:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:43 |
— |
— |
✓ |
|
INC6488676 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-07 13:02 |
2026-05-01 08:14 |
2026-05-01 08:14 |
Encravamento de moedas resolvido após de… |
— |
2026-05-07 10:37 |
2026-05-03 12:54 |
2026-05-04 10:26 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
52:40 |
21:32 |
2026-05-04 |
— |
2026-05-04 10:31 |
2026-05-07 |
Concluido |
— |
1.50 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
1.50 € |
250.00 € |
248.50 € |
Incluido contrato |
93:42 |
— |
— |
✓ |
|
INC6484741 |
Closed |
— |
SCO6 |
2026-05-08 12:00 |
2026-04-30 09:40 |
2026-04-30 09:40 |
SCO atualizado |
— |
2026-05-01 11:16 |
2026-04-30 14:14 |
2026-04-30 14:46 |
(686) SCO 6 - Barreiro |
686 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
4:34 |
0:32 |
2026-05-01 |
— |
2026-04-30 14:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:02 |
— |
✓ |
✓ |
|
INC6484549 |
Closed |
— |
nao passa moedas para o tubo |
2026-05-11 11:01 |
2026-04-30 09:12 |
2026-04-30 09:12 |
Verificamos que se encontra operacional |
— |
2026-05-04 10:17 |
2026-04-30 10:16 |
2026-04-30 10:53 |
(653) SCO 10 - Almada |
653 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:04 |
0:37 |
2026-05-01 |
— |
2026-04-30 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
96:01 |
— |
✓ |
✓ |
|
INC6484092 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-09 12:00 |
2026-04-30 08:05 |
2026-04-30 08:05 |
Configuração alterada |
— |
2026-05-02 11:18 |
2026-04-30 09:37 |
2026-04-30 09:53 |
(351) SCO SUP 1 - Gondomar |
351 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:32 |
0:16 |
2026-05-01 |
— |
2026-04-30 10:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:41 |
— |
✓ |
✓ |
|
INC6483710 |
Closed |
— |
dinheiro a mais |
2026-05-13 10:05 |
2026-04-30 07:06 |
2026-04-30 07:06 |
Limpeza e manutenção geral.
Testes efec… |
— |
2026-05-06 09:18 |
2026-04-30 08:08 |
2026-04-30 09:53 |
(322) SCO 1 - Almada |
322 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:01 |
1:45 |
2026-05-01 |
— |
2026-04-30 10:14 |
2026-05-06 |
Concluido |
— |
75.20 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
75.20 € |
250.00 € |
174.80 € |
— |
145:10 |
— |
✓ |
✓ |
|
INC6482974 |
Closed |
— |
Cartóes NOS |
2026-05-13 12:00 |
2026-04-29 21:56 |
2026-04-29 21:56 |
Sem mais info vamos encerrar a incidênci… |
— |
2026-05-06 11:37 |
2026-04-30 08:05 |
2026-04-30 09:53 |
(310) SCO 1 - Viseu |
310 |
8 - Software |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
10:08 |
1:48 |
2026-05-01 |
— |
2026-04-30 10:13 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
147:32 |
— |
✓ |
✓ |
|
INC6482975 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-02 14:20 |
2026-04-29 22:00 |
2026-04-29 22:00 |
Supervisor atualizado |
— |
2026-04-30 15:05 |
2026-04-30 08:04 |
2026-04-30 09:53 |
(309) SCO SUP - Viseu |
309 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
10:04 |
1:49 |
2026-05-01 |
— |
2026-04-30 10:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
7:01 |
— |
✓ |
✓ |
|
INC6482634 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 09:00 |
2026-04-29 15:55 |
2026-04-29 15:55 |
Instalação do SCR novo.
Efetuado o car… |
— |
2026-05-08 08:38 |
2026-04-29 17:42 |
2026-04-29 18:00 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
No Connection |
1- XHOCKWARE |
3 |
— |
1:47 |
0:19 |
2026-04-30 |
— |
2026-04-29 18:00 |
— |
Sem Field |
— |
57.45 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
57.45 € |
0.00 € |
57.45 € |
Não faturar |
206:56 |
— |
✓ |
✓ |
|
INC6480988 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-07 11:03 |
2026-04-29 10:03 |
2026-04-29 10:03 |
Teclado atualizado |
— |
2026-04-30 10:21 |
2026-04-29 13:07 |
2026-04-29 14:33 |
(981) SCO 8 - Telheiras |
981 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:04 |
1:26 |
2026-04-30 |
— |
2026-04-29 14:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
21:14 |
— |
✓ |
✓ |
|
INC6481399 |
Closed |
— |
SCOSPV (50) - Loja Alfragide (005) |
2026-05-07 12:00 |
2026-04-29 11:17 |
2026-04-29 11:15 |
Supervisor atualizado |
— |
2026-04-30 11:07 |
2026-04-29 12:17 |
2026-04-29 12:31 |
(195) SCO Supervisor - Alfragide |
195 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:14 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:50 |
— |
✓ |
✓ |
|
INC6480890 |
Closed |
— |
Sco CASH 054 nao esta aceitar moedas |
2026-05-07 15:02 |
2026-04-29 09:50 |
2026-04-29 09:50 |
Verificamos que já fizeram a substituiçã… |
— |
2026-04-30 14:04 |
2026-04-29 11:32 |
2026-04-29 12:05 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:43 |
0:33 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
— |
— |
0.00 € |
13.34 € |
13.34 € |
0.00 € |
Faturado |
26:32 |
— |
✓ |
✓ |
|
INC6480733 |
Closed |
— |
CASSIOPEE - Outro |
2026-05-17 10:00 |
2026-04-29 09:28 |
2026-04-29 09:28 |
Instalação das 2 PCB dos respectivos ICS… |
— |
2026-05-10 09:52 |
2026-04-29 11:29 |
2026-04-29 12:05 |
(744) SCO 15 - Sintra |
744 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
2:01 |
0:36 |
2026-04-30 |
— |
2026-04-29 12:31 |
2026-05-04 |
Concluido |
— |
112.80 € |
3.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
2 |
0 |
500.00 € |
119.72 € |
506.92 € |
387.20 € |
Faturado |
262:23 |
— |
✓ |
✓ |
|
INC6480858 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2026-05-07 10:04 |
2026-04-29 09:45 |
2026-04-29 09:45 |
Pelicano colocado novamente na base. Pod… |
— |
2026-04-30 09:47 |
2026-04-29 11:29 |
2026-04-29 12:05 |
(746) SCO 17 - Sintra |
746 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
1:44 |
0:36 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:19 |
— |
✓ |
✓ |
|
INC6480138 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-06 16:02 |
2026-04-29 08:14 |
2026-04-29 08:14 |
Atualizado , resolvido |
— |
2026-04-29 15:45 |
2026-04-29 11:28 |
2026-04-29 12:05 |
(836) SCO 5 - Santa Maria da Feira |
836 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:14 |
0:37 |
2026-04-30 |
— |
2026-04-29 12:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:17 |
— |
✓ |
✓ |
|
INC6478605 |
Closed |
— |
SCO3 (CX10) - Loja Santarem (018) |
2026-05-06 16:02 |
2026-04-28 17:50 |
2026-04-28 17:49 |
SCO e Super atualizados |
— |
2026-04-29 15:22 |
2026-04-28 18:50 |
2026-04-29 09:41 |
(224) SCO 3 - Santarém |
224 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
14:50 |
2026-04-29 |
— |
2026-04-29 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:32 |
— |
— |
✓ |
|
INC6477273 |
Closed |
— |
Cancelas de saída não abrem |
2026-04-30 08:54 |
2026-04-28 12:17 |
2026-04-28 12:17 |
Resolvido |
— |
2026-04-30 08:53 |
2026-04-28 16:21 |
2026-04-28 16:25 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
3- Technical Malfunction |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
4:04 |
0:04 |
2026-04-29 |
— |
2026-04-28 16:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
40:32 |
— |
✓ |
✓ |
|
INC6476630 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-05 15:00 |
2026-04-28 10:09 |
2026-04-28 10:09 |
Já se encontra operacional |
— |
2026-04-28 14:27 |
2026-04-28 12:04 |
2026-04-28 12:36 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:55 |
0:32 |
2026-04-29 |
— |
2026-04-28 15:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:23 |
— |
✓ |
✓ |
|
INC6475573 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 14:55 |
2026-04-28 07:52 |
2026-04-28 07:52 |
Técnico em loja , verificou que o cabo d… |
— |
2026-04-30 11:41 |
2026-04-28 09:41 |
2026-04-28 09:50 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:49 |
0:10 |
2026-04-29 |
— |
2026-04-28 09:53 |
2026-04-30 |
Concluido |
— |
31.99 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
31.99 € |
250.00 € |
218.01 € |
Faturado |
50:01 |
— |
✓ |
✓ |
|
INC6474318 |
Closed |
— |
Sco 3 deixou de funcionar |
2026-05-05 15:01 |
2026-04-27 18:47 |
2026-04-27 18:47 |
Já se encontra operacional |
— |
2026-04-28 14:31 |
2026-04-28 09:19 |
2026-04-28 09:50 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
14:32 |
0:31 |
2026-04-29 |
— |
2026-04-28 09:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:12 |
— |
✓ |
✓ |
|
INC6474219 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-05 15:00 |
2026-04-27 17:48 |
2026-04-27 17:48 |
DUPLICADO DE INC6475573
Vamos dar segui… |
— |
2026-04-28 14:20 |
2026-04-28 08:10 |
2026-04-28 09:50 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
14:22 |
1:41 |
2026-04-29 |
— |
2026-04-28 09:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:10 |
— |
✓ |
✓ |
|
INC6473997 |
Closed |
— |
Bom dia. Valor SCO incorreto |
2026-04-29 16:54 |
2026-04-27 16:09 |
2026-04-27 16:09 |
Não verificamos nenhum erro após análise… |
— |
2026-04-29 15:00 |
2026-04-28 08:06 |
2026-04-28 09:50 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
15:57 |
1:44 |
2026-04-29 |
— |
2026-04-28 09:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
30:54 |
— |
✓ |
✓ |
|
INC6473401 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 16:02 |
2026-04-27 14:03 |
2026-04-27 14:03 |
Atualizado |
— |
2026-04-27 15:21 |
2026-04-27 15:58 |
2026-04-27 16:06 |
(980) SCO 7 - Telheiras |
980 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:55 |
0:08 |
2026-04-28 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6473114 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-05 16:00 |
2026-04-27 13:09 |
2026-04-27 13:09 |
Configuração dos postes atualizada |
— |
2026-04-28 15:24 |
2026-04-27 14:47 |
2026-04-27 15:01 |
(975) SCO 2 - Telheiras |
975 |
10- LEDS |
6 - SCO Chassis |
Software |
1- XHOCKWARE |
3 |
— |
1:38 |
0:14 |
2026-04-28 |
— |
2026-04-27 15:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:38 |
— |
✓ |
✓ |
|
INC6473181 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 2 |
2026-05-05 16:02 |
2026-04-27 13:29 |
2026-04-27 13:24 |
Configuração dos postes atualizada |
— |
2026-04-28 15:24 |
2026-04-27 14:46 |
2026-04-27 15:01 |
(978) SCO 5 - Telheiras |
978 |
10- LEDS |
6 - SCO Chassis |
Software |
1- XHOCKWARE |
3 |
— |
1:22 |
0:14 |
2026-04-28 |
— |
2026-04-27 15:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:38 |
— |
✓ |
✓ |
|
INC6471257 |
Closed |
— |
SCO2 |
2026-05-04 15:02 |
2026-04-27 09:37 |
2026-04-27 09:37 |
SCO e super atualizado |
— |
2026-04-27 14:42 |
2026-04-27 13:52 |
2026-04-27 14:15 |
(318) SCO 2 - Albufeira |
318 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
4:15 |
0:23 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:50 |
— |
✓ |
✓ |
|
INC6471889 |
Closed |
— |
dispensador moedas |
2026-05-01 07:46 |
2026-04-27 11:14 |
2026-04-27 11:14 |
DUPLICADO DE INC6471939
Vamos dar segui… |
— |
2026-04-27 14:28 |
2026-04-27 13:14 |
2026-04-27 14:15 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:00 |
1:02 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:14 |
— |
✓ |
✓ |