|
INC6471939 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2026-05-04 16:02 |
2026-04-27 11:24 |
2026-04-27 11:24 |
Operacional |
— |
2026-04-27 15:39 |
2026-04-27 13:08 |
2026-04-27 14:15 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
1:44 |
1:08 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC6472135 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 07:34 |
2026-04-27 11:56 |
2026-04-27 11:56 |
Já descobrimos o erro. Vamos corrigir no… |
— |
2026-04-29 15:01 |
2026-04-27 13:07 |
2026-04-27 14:16 |
(673) SCO 2 - Cascais |
673 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:11 |
1:09 |
2026-04-28 |
— |
2026-04-27 14:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:55 |
— |
✓ |
✓ |
|
INC6472085 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 08:07 |
2026-04-27 11:48 |
2026-04-27 11:48 |
Vamos centralizar a incidência na INC647… |
— |
2026-04-27 14:55 |
2026-04-27 13:05 |
2026-04-27 14:16 |
(672) SCO 1 - Cascais |
672 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:17 |
1:10 |
2026-04-28 |
— |
2026-04-27 14:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:50 |
— |
✓ |
✓ |
|
INC6457827 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 11:04 |
2026-04-22 18:11 |
2026-04-22 18:11 |
Atualizado . Operacional |
— |
2026-04-27 10:34 |
2026-04-27 10:40 |
2026-04-27 10:42 |
(634) SCO 7 - Gondomar |
634 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
112:29 |
0:02 |
2026-04-28 |
— |
2026-04-27 11:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6470223 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-07 16:02 |
2026-04-27 07:44 |
2026-04-27 07:44 |
Encravamento de moedas resolvido após de… |
— |
2026-04-30 15:09 |
2026-04-27 10:30 |
2026-04-27 10:33 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:47 |
0:02 |
2026-04-28 |
— |
2026-04-27 11:23 |
2026-04-30 |
Concluido |
— |
— |
1.40 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
76:39 |
— |
✓ |
✓ |
|
INC6470021 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-04 12:02 |
2026-04-27 07:13 |
2026-04-27 07:13 |
Soft reset , já se encontra operacional … |
— |
2026-04-27 11:04 |
2026-04-27 08:33 |
2026-04-27 09:51 |
(737) SCO 5 - Setubal |
737 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:20 |
1:18 |
2026-04-28 |
— |
2026-04-27 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC6469042 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-04 12:00 |
2026-04-26 18:10 |
2026-04-26 18:10 |
Verificamos que conseguiram desencravar … |
— |
2026-04-27 11:01 |
2026-04-27 08:06 |
2026-04-27 09:51 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
3 - Staff @ location |
3 |
— |
13:56 |
1:45 |
2026-04-28 |
— |
2026-04-27 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:55 |
— |
✓ |
✓ |
|
INC6468915 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-04 11:00 |
2026-04-26 15:18 |
2026-04-26 15:18 |
Verificamos que já se encontra operacion… |
— |
2026-04-27 10:59 |
2026-04-27 07:55 |
2026-04-27 09:51 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
16:37 |
1:56 |
2026-04-28 |
— |
2026-04-27 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:04 |
— |
✓ |
✓ |
|
INC6467843 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 10:04 |
2026-04-25 18:20 |
2026-04-25 18:20 |
Teclado atualizado |
— |
2026-04-27 09:30 |
2026-04-26 16:37 |
2026-04-26 16:42 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
22:18 |
0:05 |
2026-04-27 |
— |
2026-04-26 16:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
16:53 |
— |
✓ |
✓ |
|
INC6468893 |
Closed |
— |
Outro |
2026-05-04 11:01 |
2026-04-26 14:55 |
2026-04-26 14:55 |
SCO 1, 3 e 7 atualizados |
— |
2026-04-27 10:56 |
2026-04-26 16:18 |
2026-04-26 16:42 |
(972) SCO 1 - Telheiras |
972 |
4 - SW issue |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
1:23 |
0:24 |
2026-04-27 |
— |
2026-04-26 16:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:37 |
— |
✓ |
✓ |
|
INC6468670 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-04 10:06 |
2026-04-26 11:03 |
2026-04-26 11:03 |
Teclado atualizado |
— |
2026-04-27 09:42 |
2026-04-26 13:49 |
2026-04-26 16:53 |
(976) SCO 3 - Telheiras |
976 |
4 - SW issue |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
2:46 |
3:04 |
2026-04-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:53 |
— |
✓ |
✓ |
|
INC6467378 |
Closed |
— |
sco bloqueada |
2026-04-27 17:07 |
2026-04-25 13:03 |
2026-04-25 13:03 |
Vamos encerrar esta incidência e dar con… |
— |
2026-04-27 11:50 |
2026-04-25 14:08 |
2026-04-25 15:57 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:05 |
1:49 |
2026-04-27 |
— |
2026-04-26 10:36 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
45:43 |
— |
✓ |
✓ |
|
INC6466041 |
Closed |
— |
SCO 54 não deixa autenticar com credenci… |
2026-04-30 14:06 |
2026-04-24 20:13 |
2026-04-24 20:11 |
Operacional |
— |
2026-04-27 08:29 |
2026-04-25 08:11 |
2026-04-25 15:57 |
(203) SCO 4 - Amadora |
203 |
3- Technical Malfunction |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
12:00 |
7:46 |
2026-04-27 |
— |
2026-04-26 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
48:18 |
— |
— |
✓ |
|
INC6465074 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-02 15:00 |
2026-04-24 13:37 |
2026-04-24 13:37 |
Verificamos que já se encontra operacion… |
— |
2026-04-25 14:15 |
2026-04-24 17:22 |
2026-04-24 17:22 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
Cashbox |
No Connection |
1- XHOCKWARE |
3 |
— |
3:44 |
0:00 |
2026-04-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:53 |
— |
✓ |
✓ |
|
INC6457663 |
Closed |
— |
SCO4 (CX54) - Loja Amadora (007) |
2026-04-24 16:15 |
2026-04-22 16:40 |
2026-04-22 16:40 |
SCO atualizado |
— |
2026-04-24 16:02 |
2026-04-24 15:30 |
2026-04-24 16:26 |
(203) SCO 4 - Amadora |
203 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
46:50 |
0:56 |
2026-04-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:32 |
— |
✓ |
✓ |
|
INC6462136 |
Closed |
— |
utilizador gravado no menu supervisao |
2026-05-01 09:05 |
2026-04-23 19:45 |
2026-04-23 19:45 |
Retirado , operacional |
— |
2026-04-24 08:55 |
2026-04-24 08:15 |
2026-04-24 09:37 |
(653) SCO 10 - Almada |
653 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
12:31 |
1:22 |
2026-04-27 |
— |
2026-04-24 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:40 |
— |
✓ |
✓ |
|
INC6461973 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-12 19:21 |
2026-04-23 17:40 |
2026-04-23 17:40 |
Instalação do NV4000
Foram feitos na me… |
— |
2026-05-08 08:36 |
2026-04-23 18:44 |
2026-04-23 18:44 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
NV4000 |
Gesto |
1- XHOCKWARE |
3 |
— |
1:04 |
0:00 |
2026-04-24 |
— |
2026-04-24 09:38 |
2026-04-23 |
Concluido |
— |
178.45 € |
4.00 |
0.00 |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
26.40 € |
2 |
2 |
500.00 € |
204.85 € |
526.40 € |
321.55 € |
Faturado |
349:52 |
— |
✓ |
✓ |
|
INC6457949 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-01 10:03 |
2026-04-22 20:19 |
2026-04-22 20:19 |
ICS substituído . Operacional |
— |
2026-04-24 09:25 |
2026-04-23 10:35 |
2026-04-23 10:42 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
14:16 |
0:07 |
2026-04-24 |
— |
2026-04-23 10:43 |
2026-04-24 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Faturado |
22:49 |
— |
✓ |
✓ |
|
INC6457759 |
Closed |
— |
caixa 809 não funciona, não arranca |
2026-05-01 09:04 |
2026-04-22 17:24 |
2026-04-22 17:24 |
Verificamos que já conseguiram ligar o s… |
— |
2026-04-24 08:59 |
2026-04-23 09:45 |
2026-04-23 10:32 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
16:20 |
0:47 |
2026-04-24 |
— |
2026-04-23 10:43 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:14 |
— |
✓ |
✓ |
|
INC6456795 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-30 10:03 |
2026-04-22 13:21 |
2026-04-22 13:21 |
SCO atualizadas |
— |
2026-04-23 09:41 |
2026-04-23 08:15 |
2026-04-23 10:32 |
(734) SCO 5 - VN Gaia |
734 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
18:54 |
2:17 |
2026-04-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:26 |
— |
✓ |
✓ |
|
INC6456259 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 14:07 |
2026-04-22 11:42 |
2026-04-22 11:42 |
Actualizado , operacional |
— |
2026-04-22 13:59 |
2026-04-22 13:32 |
2026-04-22 14:46 |
(825) SCO 3 - Braganca |
825 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:50 |
1:13 |
2026-04-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:26 |
— |
✓ |
✓ |
|
INC6453423 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-22 10:10 |
2026-04-21 16:46 |
2026-04-21 16:46 |
Resolvido pela loja. Sem intervenção |
— |
2026-04-22 08:55 |
2026-04-22 07:54 |
2026-04-22 09:26 |
(872) SCO 5 - Viseu |
872 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
15:08 |
1:32 |
2026-04-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:01 |
— |
✓ |
✓ |
|
INC6451231 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-21 11:46 |
2026-04-21 09:16 |
2026-04-21 09:16 |
Já se encontra operacional |
— |
2026-04-21 10:43 |
2026-04-21 11:06 |
2026-04-21 11:07 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
Cashbox |
Software |
1- XHOCKWARE |
3 |
— |
1:50 |
0:02 |
2026-04-22 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6447194 |
Closed |
— |
notas SCO 59 |
2026-04-27 14:05 |
2026-04-20 11:00 |
2026-04-20 11:00 |
Já estará operacional. Se o problema se … |
— |
2026-04-20 13:55 |
2026-04-20 14:33 |
2026-04-20 14:53 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
3:33 |
0:19 |
2026-04-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6444632 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-27 11:01 |
2026-04-19 16:40 |
2026-04-19 16:40 |
Corrigido |
— |
2026-04-20 10:11 |
2026-04-20 10:44 |
2026-04-20 10:44 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
18:04 |
0:01 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6445761 |
Closed |
— |
SCO59 |
2026-04-27 11:01 |
2026-04-20 07:30 |
2026-04-20 07:30 |
Soft reset , operacional |
— |
2026-04-20 10:19 |
2026-04-20 09:40 |
2026-04-20 10:44 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
2:10 |
1:04 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:39 |
— |
✓ |
✓ |
|
INC6444658 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-27 11:03 |
2026-04-19 17:59 |
2026-04-19 17:59 |
Operacional |
— |
2026-04-20 10:13 |
2026-04-20 09:26 |
2026-04-20 10:44 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
15:27 |
1:18 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6444634 |
Closed |
— |
Tem notas encravadas, não conseguimos ac… |
2026-05-06 15:01 |
2026-04-19 16:42 |
2026-04-19 16:42 |
Resolvido com ajuda através de chamada t… |
— |
2026-04-29 14:59 |
2026-04-20 09:26 |
2026-04-20 10:44 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
16:44 |
1:18 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
221:33 |
— |
✓ |
✓ |
|
INC6444291 |
Closed |
— |
Outro |
2026-04-27 10:05 |
2026-04-19 08:10 |
2026-04-19 08:10 |
Frontend atualizado |
— |
2026-04-20 09:59 |
2026-04-20 09:23 |
2026-04-20 10:44 |
(218) SCO 1 - Oeiras |
218 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
25:12 |
1:22 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:36 |
— |
✓ |
✓ |
|
INC6443501 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 4 |
2026-04-27 10:05 |
2026-04-18 13:13 |
2026-04-18 13:13 |
Verificamos que já se encontra operacion… |
— |
2026-04-20 09:50 |
2026-04-20 09:06 |
2026-04-20 10:44 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
43:53 |
1:38 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:44 |
— |
✓ |
✓ |
|
INC6435281 |
Closed |
— |
CASSIOPEE - Outro |
2026-04-16 09:14 |
2026-04-16 06:22 |
2026-04-16 06:22 |
Confirmado que se encontra operacional |
— |
2026-04-16 09:00 |
2026-04-16 08:01 |
2026-04-16 09:41 |
(201) SCO 2 - Amadora |
201 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:40 |
1:40 |
2026-04-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:59 |
— |
✓ |
✓ |
|
INC6429191 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 17:02 |
2026-04-14 13:33 |
2026-04-14 13:33 |
Operacional |
— |
2026-04-15 16:02 |
2026-04-15 16:39 |
2026-04-15 16:50 |
(980) SCO 7 - Telheiras |
980 |
3- Technical Malfunction |
7 - Scanner |
Software |
1- XHOCKWARE |
3 |
— |
27:06 |
0:11 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6433463 |
Closed |
— |
Outro |
2026-04-27 11:00 |
2026-04-15 12:25 |
2026-04-15 12:25 |
Vai ser corrigido na próxima actualizaçã… |
— |
2026-04-20 10:20 |
2026-04-15 14:41 |
2026-04-15 15:11 |
(711) SCO 10 - Matosinhos |
711 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:16 |
0:31 |
2026-04-16 |
— |
2026-04-15 15:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
115:40 |
— |
✓ |
✓ |
|
INC6433724 |
Closed |
— |
SCO7 (CX57) - Loja Almada (003) |
2026-04-22 16:03 |
2026-04-15 13:14 |
2026-04-15 13:12 |
SCO atualizado |
— |
2026-04-15 15:25 |
2026-04-15 14:14 |
2026-04-15 15:11 |
(391) SCO 7 - Almada |
391 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
0:58 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:11 |
— |
✓ |
✓ |
|
INC6433603 |
Closed |
— |
SCO11 (CX61) - Loja Almada (003) |
2026-04-22 16:02 |
2026-04-15 12:52 |
2026-04-15 12:51 |
SCO atualizado |
— |
2026-04-15 15:25 |
2026-04-15 13:52 |
2026-04-15 15:11 |
(654) SCO 11 - Almada |
654 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
1:19 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:33 |
— |
✓ |
✓ |
|
INC6433535 |
Closed |
— |
SCO5 (CX55) - Loja Almada (003) |
2026-04-22 16:02 |
2026-04-15 12:40 |
2026-04-15 12:39 |
SCO atualizado |
— |
2026-04-15 15:24 |
2026-04-15 13:40 |
2026-04-15 15:11 |
(389) SCO 5 - Almada |
389 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
1:31 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:44 |
— |
✓ |
✓ |
|
INC6430213 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 09:05 |
2026-04-14 16:39 |
2026-04-14 16:39 |
DUPLICADO DE INC6413394
Iremos encerrar… |
— |
2026-04-15 08:49 |
2026-04-15 08:57 |
2026-04-15 09:38 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
16:18 |
0:41 |
2026-04-16 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6413394 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-23 09:05 |
2026-04-09 12:26 |
2026-04-09 12:26 |
Efetuado o esvaziar das moedas verificaç… |
— |
2026-04-16 08:55 |
2026-04-14 16:57 |
2026-04-14 16:57 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
124:31 |
0:01 |
2026-04-15 |
— |
2026-04-14 16:59 |
— |
Concluido |
— |
57.30 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
57.30 € |
250.00 € |
192.70 € |
Incluido contrato |
39:59 |
— |
✓ |
✓ |
|
INC6429390 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 06:09 |
2026-04-14 14:04 |
2026-04-14 14:04 |
Verificamos que os sms de momento estão … |
— |
2026-04-17 14:20 |
2026-04-14 16:35 |
2026-04-14 16:58 |
(400) SCO 1 - Setubal |
400 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:31 |
0:23 |
2026-04-15 |
— |
2026-04-14 16:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
69:46 |
— |
✓ |
✓ |
|
INC6428702 |
Closed |
— |
vales de cartão da casa |
2026-04-18 10:05 |
2026-04-14 12:11 |
2026-04-14 12:11 |
Foi verificado com o operador dos sms e … |
— |
2026-04-16 09:04 |
2026-04-14 15:46 |
2026-04-14 16:11 |
(692) SCO 15 - Almada |
692 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:36 |
0:25 |
2026-04-15 |
— |
2026-04-14 16:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
41:17 |
— |
✓ |
✓ |
|
INC6429082 |
Closed |
— |
Vales de desconto |
2026-04-23 10:03 |
2026-04-14 13:17 |
2026-04-14 13:17 |
Foi verificado com o operador dos sms e … |
— |
2026-04-16 09:04 |
2026-04-14 15:46 |
2026-04-14 16:11 |
(378) SCO 1 - Ponta Delgada |
378 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:28 |
0:26 |
2026-04-15 |
— |
2026-04-14 16:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
41:19 |
— |
✓ |
✓ |
|
INC6429241 |
Closed |
— |
O ldap da colega ficou salvo no login de… |
2026-04-14 14:16 |
2026-04-14 13:45 |
2026-04-14 13:41 |
Retirado. Operacional |
— |
2026-04-14 14:10 |
2026-04-14 14:49 |
2026-04-14 14:57 |
(812) SCO 4 - Sacavém |
812 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:08 |
0:08 |
2026-04-15 |
— |
2026-04-14 14:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6428595 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-20 09:57 |
2026-04-14 11:51 |
2026-04-14 11:51 |
Continuidade de serviço substituição do … |
— |
2026-04-20 09:49 |
2026-04-14 13:52 |
2026-04-14 14:57 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
2:01 |
1:05 |
2026-04-15 |
— |
2026-04-14 14:58 |
2026-04-14 |
Concluido |
— |
136.40 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
2 |
2 |
500.00 € |
149.74 € |
513.34 € |
363.60 € |
Faturado |
139:57 |
— |
✓ |
✓ |
|
INC6427857 |
Closed |
— |
sco 804 |
2026-04-21 11:00 |
2026-04-14 09:36 |
2026-04-14 09:36 |
Soft reset , já deve estar operacional |
— |
2026-04-14 10:10 |
2026-04-14 10:39 |
2026-04-14 10:53 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:03 |
0:14 |
2026-04-15 |
— |
2026-04-14 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6419401 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-14 14:42 |
2026-04-11 09:44 |
2026-04-11 09:44 |
Feito um restart ao serviço , já se deve… |
— |
2026-04-14 14:02 |
2026-04-14 08:47 |
2026-04-14 09:38 |
(855) SCO 6 - Portimão |
855 |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
71:03 |
0:52 |
2026-04-15 |
— |
2026-04-14 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:15 |
— |
✓ |
✓ |
|
INC6426801 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-21 12:04 |
2026-04-14 07:04 |
2026-04-14 07:04 |
Replanish cassete encaixada novamente op… |
— |
2026-04-14 11:54 |
2026-04-14 08:19 |
2026-04-14 09:39 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
NV4000 |
1- XHOCKWARE |
3 |
— |
1:15 |
1:20 |
2026-04-15 |
— |
2026-04-14 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:36 |
— |
✓ |
✓ |
|
INC6425927 |
Closed |
— |
SCO 810 COM RECICLADOR DE NOTAS ENCRAVAD… |
2026-04-27 10:05 |
2026-04-13 17:48 |
2026-04-13 17:48 |
Verificação do estado do SCR sem nenhuma… |
— |
2026-04-20 09:48 |
2026-04-14 08:18 |
2026-04-14 09:38 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
14:30 |
1:20 |
2026-04-15 |
— |
2026-04-14 09:39 |
— |
Sem Field |
— |
42.45 € |
0.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
9.65 € |
— |
— |
0.00 € |
52.10 € |
9.65 € |
42.45 € |
Não faturar |
145:30 |
— |
✓ |
✓ |
|
INC6425407 |
Closed |
— |
SCO1 (CX51) - Loja Cascais (038) |
2026-04-21 10:00 |
2026-04-13 14:39 |
2026-04-13 14:37 |
SCO e Super atualizados |
— |
2026-04-14 09:04 |
2026-04-13 15:39 |
2026-04-13 15:45 |
(672) SCO 1 - Cascais |
672 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:06 |
2026-04-14 |
— |
2026-04-14 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:25 |
— |
✓ |
✓ |
|
INC6418704 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-21 09:04 |
2026-04-10 20:37 |
2026-04-10 20:37 |
Aberto o ICS remoção das moedas espalhad… |
— |
2026-04-14 08:43 |
2026-04-12 08:46 |
2026-04-12 11:07 |
(859) SCO 4 - Torres Vedras |
859 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
36:09 |
2:21 |
2026-04-13 |
— |
2026-04-12 11:08 |
2026-04-14 |
Concluido |
— |
122.20 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
122.20 € |
250.00 € |
127.80 € |
Faturado |
47:57 |
— |
✓ |
✓ |
|
INC6419887 |
Closed |
— |
Erro na SCO supervisão |
2026-04-18 13:36 |
2026-04-11 14:15 |
2026-04-11 14:15 |
Operacional |
— |
2026-04-11 16:41 |
2026-04-11 16:04 |
2026-04-11 17:11 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:49 |
1:07 |
2026-04-13 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:37 |
— |
✓ |
✓ |