|
INC6042275 |
Closed |
— |
CASSIOPEE - Outro |
2025-12-29 20:00 |
2025-12-18 20:06 |
2025-12-18 20:06 |
Resolvido sem intervenção no local
Conf… |
— |
2025-12-22 19:44 |
— |
2025-12-19 19:14 |
(868) SCO 4 - Viana do Castelo |
868 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
— |
— |
— |
— |
2025-12-20 12:20 |
— |
Sem Field |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
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✓ |
|
INC6048535 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-05 13:39 |
2025-12-21 20:18 |
2025-12-21 20:18 |
Duplicado INC6043283
Iremos dar seguime… |
— |
2026-01-05 10:36 |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
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✓ |
|
INC6328807 |
Closed |
— |
ANOMALIA CARTÕES NOS |
2026-03-18 09:41 |
2026-03-15 12:43 |
2026-03-15 12:40 |
Notas de resolução copiado do Incidente … |
— |
2026-03-17 12:58 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
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✓ |
|
INC6077170 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 9 | ALTA DE LISB… |
2026-01-14 17:02 |
2026-01-05 06:49 |
2026-01-05 06:49 |
SCO operacional |
— |
2026-01-07 16:04 |
— |
— |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
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✓ |
|
INC6084627 |
Closed |
— |
SCO 807 nao arranca |
2026-01-27 16:00 |
2026-01-07 09:05 |
2026-01-07 09:05 |
Resolvido , mac adress alterado |
— |
2026-01-20 15:34 |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
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✓ |
|
INC6103105 |
Closed |
— |
sco 11 |
2026-01-21 13:01 |
2026-01-13 08:07 |
2026-01-13 08:07 |
Operacional |
— |
2026-01-14 12:25 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
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✓ |
|
INC6108400 |
Closed |
— |
Na caixa automática o cartão não é encon… |
2026-01-28 11:02 |
2026-01-14 10:30 |
2026-01-14 10:30 |
Bom dia ,
Será resolvido no próximo up… |
— |
2026-01-21 10:11 |
— |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
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✓ |
|
INC6113799 |
Closed |
— |
SCO7 Coimbra |
2026-01-27 13:07 |
2026-01-15 14:24 |
2026-01-15 14:24 |
SCO atualizado |
— |
2026-01-20 12:18 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
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✓ |
|
INC6114565 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-01-30 15:04 |
2026-01-15 16:37 |
2026-01-15 16:37 |
Verificamos e encontra-se operacional |
— |
2026-01-23 14:31 |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6126552 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-01-21 12:22 |
2026-01-19 17:19 |
2026-01-19 17:19 |
Verificamos que já se encontra operacion… |
— |
2026-01-21 11:31 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6148592 |
Closed |
— |
CASSIOPEE - Outro |
2026-02-05 11:00 |
2026-01-25 15:41 |
2026-01-25 15:41 |
Testamos do nosso lado e não verificamos… |
— |
2026-01-29 10:17 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6153151 |
Closed |
— |
Selcheckout |
2026-02-11 13:06 |
2026-01-26 17:11 |
2026-01-26 17:11 |
Por enquanto vamos assumir que foi um er… |
— |
2026-02-04 12:57 |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6253413 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-04 11:04 |
2026-02-23 11:00 |
2026-02-23 11:00 |
SCO 17
Limpeza geral e aprofundada do… |
— |
2026-02-25 10:00 |
— |
— |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
— |
— |
— |
— |
2026-02-23 14:41 |
2026-02-25 |
Concluido |
— |
0.00 € |
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0.00 € |
— |
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0.00 € |
— |
1 |
— |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
— |
— |
— |
✓ |
|
INC6488645 |
Closed |
— |
S/N: CZC01894CX | Avaria: sco nao arranc… |
2026-05-18 11:55 |
2026-05-01 07:46 |
2026-05-01 07:46 |
Atualizado |
— |
2026-05-18 11:17 |
— |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
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✓ |
|
INC6495996 |
Closed |
— |
SCO4 (CX54) - Loja Funchal (016) |
2026-05-25 13:00 |
2026-05-04 14:53 |
2026-05-04 14:51 |
Atualizado |
— |
2026-05-18 12:00 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6499286 |
Closed |
— |
Sco 841 |
2026-05-28 09:15 |
2026-05-05 10:41 |
2026-05-05 10:41 |
Atualizado |
— |
2026-05-21 08:57 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
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✓ |
|
INC6515304 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona | S/… |
2026-06-05 15:01 |
2026-05-09 07:56 |
2026-05-09 07:56 |
Atualizado |
— |
2026-05-29 14:34 |
— |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
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✓ |
|
INC6517676 |
Closed |
— |
Impressora Talões |
2026-05-19 13:26 |
2026-05-10 20:15 |
2026-05-10 20:15 |
Atualizado |
— |
2026-05-18 11:56 |
— |
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0.00 € |
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0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
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✓ |
|
INC6593963 |
Resolved |
— |
SCO5 (CX55) - Loja Coimbra (009) |
2026-06-18 09:28 |
2026-05-31 11:34 |
2026-05-31 11:34 |
SCO atualizado |
— |
2026-06-18 09:28 |
— |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6613229 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-18 09:12 |
2026-06-04 15:48 |
2026-06-04 15:48 |
Teclado configurado |
— |
2026-06-11 08:48 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
— |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6620284 |
Resolved |
— |
Outro |
2026-06-17 11:34 |
2026-06-07 15:09 |
2026-06-07 15:09 |
Sem mais info , por favor responder ao s… |
— |
2026-06-17 11:34 |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
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|
INC6622329 |
Closed |
— |
Validador de matrículas do tablet |
2026-06-13 12:40 |
2026-06-08 07:43 |
2026-06-08 07:43 |
Olá Rogério, essa validação das matricul… |
— |
2026-06-12 13:41 |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6625143 |
On Hold |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-18 08:44 |
2026-06-08 13:55 |
2026-06-08 13:55 |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6628040 |
Closed |
— |
Divisor das moedas não gira, encravou, e… |
2026-06-13 07:50 |
2026-06-09 08:40 |
2026-06-09 08:40 |
Operacional |
— |
2026-06-11 09:06 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6628396 |
On Hold |
— |
luz self não funciona, peça partida |
2026-06-09 14:45 |
2026-06-09 09:25 |
2026-06-09 09:25 |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
— |
|
INC6646995 |
Resolved |
— |
coin sorting jam |
2026-06-16 14:56 |
2026-06-14 10:25 |
2026-06-14 10:25 |
Maquina operacional. Se sobreaquecer o P… |
— |
2026-06-16 14:56 |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
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|
INC6629866 |
Closed |
— |
sco 5 nao assume o pagamento a numerario… |
2026-06-19 10:05 |
2026-06-09 13:15 |
2026-06-09 13:15 |
Verificamos que por enquanto encontra-se… |
— |
2026-06-12 09:46 |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6630145 |
In Progress |
— |
Outro |
2026-06-11 16:00 |
2026-06-09 14:01 |
2026-06-09 14:01 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
— |
|
INC6630436 |
Resolved |
— |
Pelicano torre de pagamento 843 |
2026-06-19 10:21 |
2026-06-09 14:45 |
2026-06-09 14:45 |
Pelicano substituido operacional. Pedido… |
— |
2026-06-19 10:21 |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
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|
INC6630588 |
Closed |
— |
tubo/cofre |
2026-06-11 14:33 |
2026-06-09 15:09 |
2026-06-09 15:09 |
Só passa a ser um problema quando deixa … |
— |
2026-06-11 14:10 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6632472 |
Closed |
— |
sco 801 não inicia |
2026-06-12 11:51 |
2026-06-10 07:36 |
2026-06-10 07:36 |
Resolvido |
— |
2026-06-12 11:38 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6632862 |
Closed |
— |
sco 805 |
2026-06-11 09:57 |
2026-06-10 08:30 |
2026-06-10 08:30 |
Verificamos que já se encontra operacion… |
— |
2026-06-11 09:49 |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6633065 |
Closed |
— |
SCO1 (CX51) - Loja Loule (012) |
2026-06-18 11:04 |
2026-06-10 09:03 |
2026-06-10 08:59 |
Teclado configurado |
— |
2026-06-11 10:28 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6633919 |
Closed |
— |
CASSIOPEE - Outro |
2026-06-18 10:08 |
2026-06-10 11:20 |
2026-06-10 11:20 |
Verificamos que já se encontra operacion… |
— |
2026-06-11 09:50 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6637238 |
Resolved |
— |
sco 804 |
2026-06-15 10:23 |
2026-06-11 07:47 |
2026-06-11 07:47 |
Resolvido sem intervenção no local
Cham… |
— |
2026-06-15 10:23 |
— |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
— |
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0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
— |
|
INC6638120 |
Closed |
— |
SCO 54 |
2026-06-13 08:00 |
2026-06-11 09:11 |
2026-06-11 09:11 |
Máquina aberta pela operadora com ajuda … |
— |
2026-06-12 15:14 |
— |
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0.00 € |
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0.00 € |
0.00 € |
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0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6640433 |
On Hold |
— |
Outro |
2026-06-15 15:07 |
2026-06-11 15:55 |
2026-06-11 15:55 |
— |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
— |
|
INC6641877 |
Resolved |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-15 10:22 |
2026-06-12 07:34 |
2026-06-12 07:34 |
Resolvido sem intervenção
Verificado qu… |
— |
2026-06-15 10:22 |
— |
— |
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0.00 € |
— |
0.00 € |
0.00 € |
— |
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— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
— |
|
INC6642166 |
On Hold |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-18 14:22 |
2026-06-12 08:16 |
2026-06-12 08:16 |
— |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6642221 |
Closed |
— |
Falha de ligação SCO1 |
2026-06-18 11:09 |
2026-06-12 08:24 |
2026-06-12 08:24 |
Operacional |
— |
2026-06-18 10:37 |
— |
— |
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0.00 € |
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0.00 € |
0.00 € |
— |
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— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6643042 |
Resolved |
— |
Dispensador de moedas |
2026-06-17 11:36 |
2026-06-12 10:22 |
2026-06-12 10:22 |
SCO8: Limpeza de ICS e Pelicano. SCO9: L… |
— |
2026-06-17 11:36 |
— |
— |
— |
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0.00 € |
— |
0.00 € |
0.00 € |
— |
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0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6643491 |
Resolved |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-06-17 09:42 |
2026-06-12 12:05 |
2026-06-12 12:05 |
SCS substituido . Operacional |
— |
2026-06-17 09:42 |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
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— |
— |
— |
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— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6643632 |
Resolved |
— |
CASSIOPEE - Outro |
2026-06-15 10:08 |
2026-06-12 12:32 |
2026-06-12 12:32 |
Resolvido sem intervenção
SCO com os … |
— |
2026-06-15 10:07 |
— |
— |
— |
— |
— |
— |
— |
— |
— |
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— |
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— |
— |
— |
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— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6644443 |
Resolved |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-17 09:55 |
2026-06-12 15:37 |
2026-06-12 15:37 |
Verificamos que já se encontra operacion… |
— |
2026-06-17 09:55 |
— |
— |
— |
— |
— |
— |
— |
— |
— |
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— |
— |
— |
— |
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— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
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— |
0.00 € |
— |
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— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6644470 |
On Hold |
— |
sco Não passa moedas |
2026-06-18 10:42 |
2026-06-12 15:46 |
2026-06-12 15:46 |
— |
— |
— |
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— |
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— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
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0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6645791 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-15 16:15 |
2026-06-13 11:28 |
2026-06-13 11:28 |
Obrigado |
— |
2026-06-15 15:05 |
— |
— |
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— |
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— |
— |
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— |
— |
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— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
✓ |
|
INC6646523 |
Closed |
— |
SCO2 |
2026-06-16 14:45 |
2026-06-13 19:31 |
2026-06-13 19:31 |
Alterada configuração |
— |
2026-06-15 11:20 |
— |
— |
— |
— |
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— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
✓ |
|
INC6646963 |
Resolved |
— |
zebra mag019 CA |
2026-06-17 11:40 |
2026-06-14 09:49 |
2026-06-14 09:49 |
Sem mais info , se o problema persistir … |
— |
2026-06-17 11:40 |
— |
— |
— |
— |
— |
— |
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— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6647008 |
Resolved |
— |
erro troco |
2026-06-15 11:14 |
2026-06-14 10:42 |
2026-06-14 10:42 |
Bom dia, verificamos que a maquina de mo… |
— |
2026-06-15 11:14 |
— |
— |
— |
— |
— |
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— |
— |
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— |
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— |
— |
— |
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— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
✓ |
— |
— |
|
INC6647163 |
On Hold |
— |
luzes do modulo das notas |
2026-06-18 13:31 |
2026-06-14 13:58 |
2026-06-14 13:58 |
— |
— |
— |
— |
— |
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— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
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— |