|
INC6336219 |
Closed |
— |
SCO1 (CX51) - Loja Gaia (010) |
2026-03-25 12:03 |
2026-03-17 12:51 |
2026-03-17 12:45 |
SCO atualizado |
— |
2026-03-18 11:24 |
2026-03-17 12:51 |
2026-03-17 12:55 |
(347) SCO 1 - VN Gaia |
347 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
0:06 |
0:04 |
2026-03-18 |
— |
2026-03-17 12:55 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:33 |
— |
✓ |
✓ |
|
INC6328757 |
Closed |
— |
CASSIOPEE - Artigo Desconhecido |
2026-03-23 15:00 |
2026-03-15 11:14 |
2026-03-15 11:14 |
Incidente a ser seguido no INC6318550 |
— |
2026-03-16 14:19 |
2026-03-16 13:18 |
2026-03-16 14:18 |
(672) SCO 1 - Cascais |
672 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
26:05 |
1:00 |
2026-03-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:01 |
— |
✓ |
✓ |
|
INC6331280 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-23 16:01 |
2026-03-16 11:24 |
2026-03-16 11:24 |
O cabo do Led deve estar desligado da pl… |
— |
2026-03-16 15:00 |
2026-03-16 13:02 |
2026-03-16 13:08 |
(673) SCO 2 - Cascais |
673 |
1 - User Error |
4 - ICS Coin Dispenser |
Pedido informação |
3 - Staff @ location |
3 |
— |
1:37 |
0:07 |
2026-03-17 |
— |
2026-03-16 13:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:58 |
— |
✓ |
✓ |
|
INC6331246 |
Closed |
— |
Pelicano da caixa automática Partido |
2026-03-24 14:02 |
2026-03-16 11:19 |
2026-03-16 11:19 |
Peça substituída . Operacional |
— |
2026-03-17 13:00 |
2026-03-16 12:55 |
2026-03-16 12:59 |
(839) SCO 1 - Sintra Compra Ágil |
839 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:36 |
0:04 |
2026-03-17 |
— |
2026-03-16 13:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.63 € |
— |
0 |
0.00 € |
6.63 € |
6.63 € |
0.00 € |
Faturado |
24:05 |
— |
✓ |
✓ |
|
INC6331070 |
Closed |
— |
SCO cash 54 |
2026-03-23 16:01 |
2026-03-16 10:54 |
2026-03-16 10:54 |
Verificamos que já se encontra operacion… |
— |
2026-03-16 15:14 |
2026-03-16 11:56 |
2026-03-16 12:21 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:02 |
0:25 |
2026-03-17 |
— |
2026-03-16 12:22 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:17 |
— |
✓ |
✓ |
|
INC6330381 |
Closed |
— |
Outro |
2026-03-23 16:01 |
2026-03-16 09:25 |
2026-03-16 09:25 |
Cabo lateral do Pelicano reconectado. Op… |
— |
2026-03-16 15:09 |
2026-03-16 11:56 |
2026-03-16 12:21 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Cables |
3 - Staff @ location |
3 |
— |
2:31 |
0:25 |
2026-03-17 |
— |
2026-03-16 12:22 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:13 |
— |
✓ |
✓ |
|
INC6331253 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-27 16:04 |
2026-03-16 11:20 |
2026-03-16 11:20 |
Peça 3D substituida e Pelicano . Operaci… |
— |
2026-03-20 15:57 |
2026-03-16 11:40 |
2026-03-16 12:21 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
0:19 |
0:41 |
2026-03-17 |
— |
2026-03-16 12:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
19.89 € |
— |
— |
0.00 € |
19.89 € |
19.89 € |
0.00 € |
Faturado |
100:17 |
— |
✓ |
✓ |
|
INC6330520 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-16 15:36 |
2026-03-16 09:45 |
2026-03-16 09:45 |
Soft reset . Operacional |
— |
2026-03-16 15:12 |
2026-03-16 10:27 |
2026-03-16 10:50 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:43 |
0:23 |
2026-03-17 |
— |
2026-03-16 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:45 |
— |
✓ |
✓ |
|
INC6329843 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-23 15:00 |
2026-03-16 08:16 |
2026-03-16 08:16 |
SCO operacional |
— |
2026-03-16 14:57 |
2026-03-16 08:40 |
2026-03-16 10:50 |
(673) SCO 2 - Cascais |
673 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
0:24 |
2:10 |
2026-03-17 |
— |
2026-03-16 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:17 |
— |
✓ |
✓ |
|
INC6326942 |
Closed |
— |
Código acesso SCos |
2026-03-23 13:02 |
2026-03-14 07:05 |
2026-03-14 07:05 |
Operacional . Pode continuar a utilizar … |
— |
2026-03-16 12:20 |
2026-03-16 08:16 |
2026-03-16 10:50 |
(244) Supervisor - Matosinhos |
244 |
4 - SW issue |
0 - N/A |
Pedido informação |
1- XHOCKWARE |
3 |
— |
49:11 |
2:34 |
2026-03-17 |
— |
2026-03-16 10:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:05 |
— |
✓ |
✓ |
|
INC6327634 |
8 |
— |
SCO 54 |
2026-03-16 12:38 |
2026-03-14 12:03 |
2026-03-14 12:03 |
percebemos de onde veio o erro. Já falam… |
— |
— |
2026-03-16 08:03 |
2026-03-16 10:53 |
(821) SCO 04 - Guarda |
821 |
1 - User Error |
1 - POS SW Related |
S/Intervenção |
2 - Management @ HQ |
3 |
— |
43:59 |
2:50 |
2026-03-17 |
— |
2026-03-16 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
— |
|
INC6326711 |
Closed |
— |
sco 805 |
2026-03-23 13:00 |
2026-03-14 00:04 |
2026-03-14 00:04 |
Enviamos os dados que conseguimos dar.
… |
— |
2026-03-16 12:58 |
2026-03-16 08:02 |
2026-03-16 10:50 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
4 - SW issue |
0 - N/A |
Pedido informação |
1- XHOCKWARE |
3 |
— |
55:58 |
2:48 |
2026-03-17 |
— |
2026-03-16 10:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:56 |
— |
✓ |
✓ |
|
INC6327754 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-27 16:03 |
2026-03-14 12:55 |
2026-03-14 12:55 |
Cabo de alimentação substituído. Máquina… |
— |
2026-03-20 15:59 |
2026-03-15 16:41 |
2026-03-15 19:48 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
27:46 |
3:07 |
2026-03-16 |
— |
2026-03-15 19:49 |
2026-03-20 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.63 € |
1 |
0 |
250.00 € |
6.63 € |
256.63 € |
250.00 € |
Não faturar |
119:17 |
— |
✓ |
✓ |
|
INC6334941 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-19 12:33 |
2026-03-17 09:22 |
2026-03-17 09:22 |
Pelicano substituído . Operacional . Ped… |
— |
2026-03-19 11:07 |
2026-03-15 16:41 |
2026-03-15 19:48 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
— |
3:07 |
2026-03-16 |
— |
2026-03-15 19:49 |
2026-03-13 |
Concluido |
— |
166.10 € |
3.50 |
1.50 |
75.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
30.13 € |
1 |
1 |
250.00 € |
196.23 € |
355.13 € |
158.90 € |
Faturado |
90:26 |
— |
✓ |
✓ |
|
INC6326527 |
Closed |
— |
Pin self-checkout |
2026-03-16 13:59 |
2026-03-13 18:13 |
2026-03-13 18:13 |
Operacional . Pode tentar novamente |
— |
2026-03-16 12:07 |
2026-03-15 15:33 |
2026-03-15 19:48 |
(714) SCO 5 - Ponta Delgada |
714 |
6 - Wrong Procedure |
0 - N/A |
Pedido informação |
1- XHOCKWARE |
3 |
— |
45:20 |
4:15 |
2026-03-16 |
— |
2026-03-15 19:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:34 |
— |
— |
✓ |
|
INC6328099 |
Closed |
— |
Sco supervisão |
2026-03-23 15:02 |
2026-03-14 15:49 |
2026-03-14 15:36 |
Atualizado . Operacional |
— |
2026-03-16 14:48 |
2026-03-15 14:23 |
2026-03-15 19:48 |
(921) SCO SUP 1 - Alverca Nova |
921 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
22:47 |
5:25 |
2026-03-16 |
— |
2026-03-15 19:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:25 |
— |
— |
✓ |
|
INC6325522 |
Closed |
— |
SCO5 (CX55) - Loja Alverca (071) |
2026-03-13 16:59 |
2026-03-13 13:33 |
2026-03-13 13:30 |
SCO e super atualizados |
— |
2026-03-13 15:25 |
2026-03-13 13:33 |
2026-03-13 14:29 |
(922) SCO 5 - Alverca Nova |
922 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
0:02 |
0:56 |
2026-03-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:53 |
— |
✓ |
✓ |
|
INC6322946 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-13 15:00 |
2026-03-12 20:03 |
2026-03-12 20:03 |
Reiniciando a caixa fica operacional. Já… |
— |
2026-03-13 10:19 |
2026-03-13 07:48 |
2026-03-13 09:29 |
(671) SCO SUP - Cascais |
671 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
11:45 |
1:41 |
2026-03-16 |
— |
2026-03-13 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC6304604 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-20 10:06 |
2026-03-09 07:18 |
2026-03-09 07:18 |
ICS encontrava-se apenas com moedas de 1… |
— |
2026-03-13 09:41 |
2026-03-12 14:06 |
2026-03-12 14:36 |
(281) SCO 9 - Alta Lisboa |
281 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
78:47 |
0:29 |
2026-03-13 |
— |
2026-03-12 14:40 |
2026-03-13 |
Concluido |
— |
72.90 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
72.90 € |
250.00 € |
177.10 € |
Incluido contrato |
19:35 |
— |
✓ |
✓ |
|
INC6320650 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-19 15:04 |
2026-03-12 10:01 |
2026-03-12 10:01 |
Verificamos que já se encontra operacion… |
— |
2026-03-12 14:46 |
2026-03-12 14:05 |
2026-03-12 14:36 |
(201) SCO 2 - Amadora |
201 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
4:04 |
0:30 |
2026-03-13 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:41 |
— |
✓ |
✓ |
|
INC6321846 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 2 - Configuração… |
2026-03-19 16:00 |
2026-03-12 14:03 |
2026-03-12 14:01 |
Atualizados |
— |
2026-03-12 15:21 |
2026-03-12 14:04 |
2026-03-12 14:36 |
(339) SCO 2 - Coimbra |
339 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
0:03 |
0:32 |
2026-03-13 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:17 |
— |
✓ |
✓ |
|
INC6318998 |
Closed |
— |
Sco 55 |
2026-03-19 11:05 |
2026-03-11 16:25 |
2026-03-11 16:25 |
Verificamos que já se encontra operacion… |
— |
2026-03-12 10:13 |
2026-03-12 07:41 |
2026-03-12 09:44 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
2 - Management @ HQ |
3 |
— |
15:16 |
2:04 |
2026-03-13 |
— |
2026-03-12 09:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:32 |
— |
✓ |
✓ |
|
INC6318550 |
Closed |
— |
Números NOS não estão a passar nas SCOs… |
2026-03-20 14:32 |
2026-03-11 14:54 |
2026-03-11 14:45 |
Amanhã com o restart dos scos, já se enc… |
— |
2026-03-17 12:58 |
2026-03-11 14:55 |
2026-03-11 15:57 |
(592) SCO TESTE - Sede Leroy Merlin |
592 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
0:10 |
1:02 |
2026-03-12 |
— |
2026-03-11 15:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
142:03 |
— |
✓ |
✓ |
|
INC6308757 |
Closed |
— |
SCO4 bloqueia moedas do cofre para a cai… |
2026-03-11 17:38 |
2026-03-09 17:48 |
2026-03-09 17:48 |
Verificamos que estão a sair moedas de 1… |
— |
2026-03-10 10:29 |
2026-03-10 09:27 |
2026-03-10 09:37 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
15:38 |
0:10 |
2026-03-11 |
— |
2026-03-10 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:02 |
— |
✓ |
✓ |
|
INC6306859 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-16 15:04 |
2026-03-09 13:00 |
2026-03-09 13:00 |
Verificamos que a máquina encravou no pr… |
— |
2026-03-09 14:32 |
2026-03-09 13:33 |
2026-03-09 14:31 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
3 - SCNR Note |
Moedas encravadas (ICS Jam) |
2 - Management @ HQ |
3 |
— |
0:34 |
0:58 |
2026-03-10 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:59 |
— |
✓ |
✓ |
|
INC6306101 |
Closed |
— |
SCO1 (CX51) - Loja Leiria (013) |
2026-03-13 16:59 |
2026-03-09 10:42 |
2026-03-09 10:39 |
SCO e Super atualizados |
— |
2026-03-09 12:07 |
2026-03-09 10:42 |
2026-03-09 11:59 |
(361) SCO 1 - Leiria |
361 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:03 |
1:17 |
2026-03-10 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:25 |
— |
✓ |
✓ |
|
INC6305637 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-09 12:06 |
2026-03-09 09:35 |
2026-03-09 09:35 |
Verificamos que já conseguiram resolver … |
— |
2026-03-09 11:37 |
2026-03-09 09:38 |
2026-03-09 10:31 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
2 - Management @ HQ |
3 |
— |
0:04 |
0:53 |
2026-03-10 |
— |
2026-03-09 10:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:59 |
— |
✓ |
✓ |
|
INC6304094 |
Closed |
— |
Maquina de moedas desconectada |
2026-03-16 12:03 |
2026-03-08 22:29 |
2026-03-08 22:29 |
Verificamos que já se encontra operacion… |
— |
2026-03-09 11:35 |
2026-03-09 07:40 |
2026-03-09 10:31 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
2 - Management @ HQ |
3 |
— |
9:11 |
2:51 |
2026-03-10 |
— |
2026-03-09 10:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:55 |
— |
✓ |
✓ |
|
INC6303722 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-16 12:00 |
2026-03-08 09:57 |
2026-03-08 09:57 |
Verificamos que já se encontra operacion… |
— |
2026-03-09 11:15 |
2026-03-08 10:38 |
2026-03-08 10:40 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
2 - Management @ HQ |
3 |
— |
0:41 |
0:02 |
2026-03-09 |
— |
2026-03-08 10:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:37 |
— |
✓ |
✓ |
|
INC6301515 |
Closed |
— |
da troco a mais |
2026-03-17 11:06 |
2026-03-06 18:57 |
2026-03-06 18:57 |
Limpeza e manutenção geral.
Testes efec… |
— |
2026-03-10 10:56 |
2026-03-08 08:26 |
2026-03-08 10:33 |
(655) SCO 12 - Almada |
655 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
37:29 |
2:07 |
2026-03-09 |
— |
2026-03-08 10:33 |
2026-03-10 |
Concluido |
— |
75.20 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
75.20 € |
250.00 € |
174.80 € |
Incluido contrato |
50:30 |
— |
✓ |
✓ |
|
INC6301621 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-11 11:39 |
2026-03-06 21:21 |
2026-03-06 21:21 |
Calha telescópica danificada. Remoção e … |
— |
2026-03-11 10:35 |
2026-03-07 13:21 |
2026-03-08 10:33 |
(864) SCO 8 - Torres Vedras |
864 |
9 - Chassi |
6 - SCO Chassis |
Chassis |
1- XHOCKWARE |
3 |
— |
16:00 |
21:12 |
2026-03-09 |
— |
2026-03-08 10:34 |
2026-03-11 |
Concluido |
— |
131.20 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Corrediça |
— |
— |
18.00 € |
36.00 € |
6.84 € |
1 |
1 |
250.00 € |
156.04 € |
292.84 € |
136.80 € |
Faturado |
93:14 |
— |
— |
✓ |
|
INC6299584 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-16 14:00 |
2026-03-06 11:48 |
2026-03-06 11:48 |
Bezel enviado . Assim que o receberem , … |
— |
2026-03-09 13:02 |
2026-03-06 13:08 |
2026-03-06 14:12 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:20 |
1:04 |
2026-03-09 |
— |
2026-03-09 12:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Bezel |
— |
— |
24.50 € |
49.00 € |
6.63 € |
— |
— |
0.00 € |
31.13 € |
55.63 € |
24.50 € |
Faturado |
71:54 |
— |
✓ |
✓ |
|
INC6298166 |
Closed |
— |
nao consigo configurar sco a num |
2026-03-13 10:03 |
2026-03-06 08:27 |
2026-03-06 08:27 |
Resolvido |
— |
2026-03-06 09:44 |
2026-03-06 09:25 |
2026-03-06 09:27 |
(975) SCO 2 - Telheiras |
975 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:58 |
0:02 |
2026-03-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC6297237 |
Closed |
— |
SCO10 (CX60) - Loja Leiria (013) |
2026-03-09 10:05 |
2026-03-05 18:59 |
2026-03-05 18:58 |
SCO e supervisor atualizados |
— |
2026-03-06 10:23 |
2026-03-05 18:59 |
2026-03-06 09:27 |
(736) SCO 10 - Leiria |
736 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:02 |
14:28 |
2026-03-06 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
15:23 |
— |
— |
✓ |
|
INC6294397 |
Closed |
— |
Dispensador SCO Cash |
2026-03-09 14:49 |
2026-03-05 09:17 |
2026-03-05 09:17 |
Encravamento de moedas resolvido após de… |
— |
2026-03-09 10:38 |
2026-03-05 16:48 |
2026-03-05 17:12 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
7:30 |
0:25 |
2026-03-06 |
— |
2026-03-05 17:13 |
2026-03-09 |
Concluido |
— |
52.50 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
52.50 € |
250.00 € |
197.50 € |
Faturado |
89:50 |
— |
✓ |
✓ |
|
INC6294694 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-12 12:04 |
2026-03-05 10:04 |
2026-03-05 10:04 |
Soft reset operacional |
— |
2026-03-05 11:43 |
2026-03-05 10:25 |
2026-03-05 10:43 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:22 |
0:17 |
2026-03-06 |
— |
2026-03-05 10:43 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:17 |
— |
✓ |
✓ |
|
INC6294444 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-12 12:04 |
2026-03-05 09:27 |
2026-03-05 09:27 |
Operacional |
— |
2026-03-05 11:39 |
2026-03-05 10:10 |
2026-03-05 10:13 |
(751) SCO 5 - Aveiro |
751 |
2 - Unknown |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:43 |
0:03 |
2026-03-06 |
— |
2026-03-05 10:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:29 |
— |
✓ |
✓ |
|
INC6294237 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-12 12:04 |
2026-03-05 08:52 |
2026-03-05 08:52 |
Operacional |
— |
2026-03-05 11:38 |
2026-03-05 10:10 |
2026-03-05 10:13 |
(328) SCO 2 - Aveiro |
328 |
2 - Unknown |
0 - N/A |
S/Intervenção |
2 - Management @ HQ |
3 |
— |
1:18 |
0:03 |
2026-03-06 |
— |
2026-03-05 10:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:28 |
— |
✓ |
✓ |
|
INC6294164 |
Closed |
— |
cassiope não inicia |
2026-03-05 12:01 |
2026-03-05 08:41 |
2026-03-05 08:41 |
Verificamos que já se encontra operacion… |
— |
2026-03-05 11:32 |
2026-03-05 09:01 |
2026-03-05 10:13 |
(712) SCO 11 - Matosinhos |
712 |
4 - SW issue |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:20 |
1:11 |
2026-03-06 |
— |
2026-03-05 10:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:31 |
— |
✓ |
✓ |
|
INC6294060 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-05 11:46 |
2026-03-05 08:27 |
2026-03-05 08:27 |
Verificamos que já se encontra operacion… |
— |
2026-03-05 11:28 |
2026-03-05 08:54 |
2026-03-05 10:13 |
(674) SCO 3 - Cascais |
674 |
2 - Unknown |
10- Software |
S/Intervenção |
2 - Management @ HQ |
3 |
— |
0:28 |
1:19 |
2026-03-06 |
— |
2026-03-05 10:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:34 |
— |
✓ |
✓ |
|
INC6289258 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-12 12:01 |
2026-03-04 07:11 |
2026-03-04 07:11 |
Base de dados atualizada |
— |
2026-03-05 11:08 |
2026-03-05 08:03 |
2026-03-05 10:13 |
(701) SCO 14 - Alfragide |
701 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
24:52 |
2:10 |
2026-03-06 |
— |
2026-03-05 10:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:04 |
— |
✓ |
✓ |
|
INC6292574 |
Closed |
— |
SCO6 (CX56) - Loja Guimaraes (033) |
2026-03-09 10:06 |
2026-03-04 16:10 |
2026-03-04 16:08 |
SCO e super atualizado |
— |
2026-03-04 17:11 |
2026-03-04 16:10 |
2026-03-04 16:36 |
(830) SCO 6 - GUIMARÃES |
830 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:02 |
0:26 |
2026-03-05 |
— |
2026-03-04 16:36 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:00 |
— |
✓ |
✓ |
|
INC6292522 |
Closed |
— |
SCO7 (CX57) - Loja Guimaraes (033) |
2026-03-09 10:06 |
2026-03-04 15:55 |
2026-03-04 15:52 |
SCO e super atualizado |
— |
2026-03-04 17:11 |
2026-03-04 15:56 |
2026-03-04 16:36 |
(831) SCO 7 - GUIMARÃES |
831 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:04 |
0:40 |
2026-03-05 |
— |
2026-03-04 16:36 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:14 |
— |
✓ |
✓ |
|
INC6291323 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-08 14:59 |
2026-03-04 11:55 |
2026-03-04 11:55 |
Tinham o numerário activo. É preciso des… |
— |
2026-03-04 16:42 |
2026-03-04 14:03 |
2026-03-04 15:36 |
(979) SCO 6 - Telheiras |
979 |
1 - User Error |
0 - N/A |
Gesto |
1- XHOCKWARE |
3 |
— |
2:08 |
1:32 |
2026-03-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:39 |
— |
✓ |
✓ |
|
INC6288282 |
Closed |
— |
SCANNER da sco 7 apresenta erro, já veri… |
2026-03-11 11:03 |
2026-03-03 18:02 |
2026-03-03 17:24 |
Alterada configuração. Operacional |
— |
2026-03-04 10:37 |
2026-03-04 10:18 |
2026-03-04 10:27 |
(980) SCO 7 - Telheiras |
980 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
16:55 |
0:09 |
2026-03-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC6288304 |
Closed |
— |
sco 807 nao arranca |
2026-03-11 12:00 |
2026-03-03 17:30 |
2026-03-03 17:30 |
Alterada configuração. Operacional |
— |
2026-03-04 11:12 |
2026-03-04 10:18 |
2026-03-04 10:27 |
(980) SCO 7 - Telheiras |
980 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
16:48 |
0:09 |
2026-03-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:53 |
— |
✓ |
✓ |
|
INC6287112 |
Closed |
— |
troco a mais |
2026-03-12 11:05 |
2026-03-03 13:47 |
2026-03-03 13:47 |
Aberto o ICS remoção das moedas verifica… |
— |
2026-03-05 10:54 |
2026-03-03 13:54 |
2026-03-03 14:24 |
(690) SCO 13 - Almada |
690 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:08 |
0:30 |
2026-03-04 |
— |
2026-03-03 14:24 |
2026-03-05 |
Concluido |
— |
75.20 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
75.20 € |
250.00 € |
174.80 € |
Incluido contrato |
44:59 |
— |
✓ |
✓ |
|
INC6285055 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-13 16:00 |
2026-03-03 08:49 |
2026-03-03 08:49 |
Cabo de alimentação substituído, Máquina… |
— |
2026-03-06 15:05 |
2026-03-03 11:31 |
2026-03-03 12:00 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
2:41 |
0:29 |
2026-03-04 |
— |
2026-03-03 12:15 |
2026-03-06 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.63 € |
1 |
0 |
250.00 € |
6.63 € |
256.63 € |
250.00 € |
Não faturar |
75:34 |
— |
✓ |
✓ |
|
INC6285245 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-04 11:27 |
2026-03-03 09:10 |
2026-03-03 09:10 |
Encravamento de moedas resolvido após de… |
— |
2026-03-04 11:26 |
2026-03-03 11:21 |
2026-03-03 12:00 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:11 |
0:39 |
2026-03-04 |
— |
2026-03-03 12:13 |
2026-03-04 |
Concluido |
— |
25.39 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
25.39 € |
250.00 € |
224.61 € |
Incluido contrato |
24:05 |
— |
✓ |
✓ |
|
INC6285028 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-11 11:06 |
2026-03-03 08:46 |
2026-03-03 08:46 |
Encravamento ICS
Aberto o ICS sendo que… |
— |
2026-03-04 10:26 |
2026-03-03 09:31 |
2026-03-03 09:51 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:45 |
0:21 |
2026-03-04 |
— |
2026-03-03 09:52 |
2026-03-04 |
Concluido |
— |
81.45 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
81.45 € |
250.00 € |
168.55 € |
Faturado |
24:56 |
— |
✓ |
✓ |