|
INC6284568 |
Closed |
— |
sco com cashbox n |
2026-03-10 09:06 |
2026-03-03 07:56 |
2026-03-03 07:56 |
Resolvido remotamente
Configuração |
— |
2026-03-03 08:26 |
2026-03-03 08:10 |
2026-03-03 08:20 |
(710) SCO 9 - Matosinhos |
710 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:14 |
0:10 |
2026-03-04 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:16 |
— |
✓ |
✓ |
|
INC6283210 |
Closed |
— |
caixa bloqueada |
2026-03-10 11:08 |
2026-03-02 16:36 |
2026-03-02 16:36 |
Verificamos que já se encontra operacion… |
— |
2026-03-03 10:25 |
2026-03-03 07:14 |
2026-03-03 09:50 |
(655) SCO 12 - Almada |
655 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:38 |
2:37 |
2026-03-04 |
— |
2026-03-03 09:50 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:11 |
— |
✓ |
✓ |
|
INC6279686 |
Closed |
— |
caixas nao aparece o campo dados de fatu… |
2026-03-03 10:11 |
2026-03-02 08:54 |
2026-03-02 08:54 |
Vai ser corrigido. Amanha já deve aparec… |
— |
2026-03-02 16:33 |
2026-03-02 11:21 |
2026-03-02 11:37 |
(710) SCO 9 - Matosinhos |
710 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:26 |
0:16 |
2026-03-03 |
— |
2026-03-02 11:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:11 |
— |
✓ |
✓ |
|
INC6279283 |
Closed |
— |
pelicano nao recebe moedas |
2026-03-09 15:06 |
2026-03-02 08:08 |
2026-03-02 08:08 |
Operacional |
— |
2026-03-02 14:19 |
2026-03-02 08:11 |
2026-03-02 10:17 |
(711) SCO 10 - Matosinhos |
711 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:02 |
2:06 |
2026-03-03 |
— |
2026-03-02 10:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:08 |
— |
✓ |
✓ |
|
INC6277486 |
Closed |
— |
visor cliente na escolha de fatura A4 |
2026-03-04 10:47 |
2026-02-28 21:33 |
2026-02-28 21:33 |
Já se encontrou o problema . Irá ser cor… |
— |
2026-03-04 10:40 |
2026-03-02 07:48 |
2026-03-02 10:17 |
(685) SCO 5 - Barreiro |
685 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
34:14 |
2:29 |
2026-03-03 |
— |
2026-03-02 10:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:52 |
— |
✓ |
✓ |
|
INC6277966 |
Closed |
— |
Acesso a SCO CASH |
2026-03-09 13:04 |
2026-03-01 11:37 |
2026-03-01 11:37 |
LDAP E PIN enviados para o email liliana… |
— |
2026-03-02 12:48 |
2026-03-02 07:47 |
2026-03-02 10:17 |
(507) Leroy Merlin - Guarda - Supervisor |
507 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
20:10 |
2:30 |
2026-03-03 |
— |
2026-03-02 10:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:01 |
— |
✓ |
✓ |
|
INC6277906 |
Closed |
— |
SCO CASH 806 | Avaria: peça partida | Co… |
2026-03-10 17:00 |
2026-03-01 10:46 |
2026-03-01 10:46 |
Bezel enviado para a loja . Devem recebe… |
— |
2026-03-03 16:14 |
2026-03-02 07:46 |
2026-03-02 10:17 |
(757) SCO 6 - Albufeira |
757 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
21:01 |
2:30 |
2026-03-03 |
— |
2026-03-02 10:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Bezel |
— |
— |
24.50 € |
49.00 € |
6.63 € |
— |
0 |
0.00 € |
31.13 € |
55.63 € |
24.50 € |
Faturado |
32:27 |
— |
✓ |
✓ |
|
INC6276868 |
Closed |
— |
SCO10 (CX60) - Loja Gaia (010) |
2026-03-09 10:06 |
2026-02-28 13:23 |
2026-02-28 13:19 |
SCO atualizado |
— |
2026-03-02 11:36 |
2026-02-28 13:23 |
2026-03-01 11:41 |
(733) SCO 10 - VN Gaia |
733 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:04 |
22:19 |
2026-03-02 |
— |
2026-03-01 11:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
46:13 |
— |
— |
✓ |
|
INC6276248 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 09:00 |
2026-02-28 09:10 |
2026-02-28 09:10 |
Verificamos que já se encontra operacion… |
— |
2026-02-28 11:24 |
2026-02-28 09:24 |
2026-02-28 11:23 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:13 |
1:59 |
2026-03-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:01 |
— |
✓ |
✓ |
|
INC6276145 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-02 14:03 |
2026-02-28 08:33 |
2026-02-28 08:33 |
Verificamos que se encontra operacional … |
— |
2026-03-02 10:47 |
2026-02-28 08:49 |
2026-02-28 11:23 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:16 |
2:33 |
2026-03-02 |
— |
2026-02-28 11:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:58 |
— |
✓ |
✓ |
|
INC6274207 |
Closed |
— |
SCO 54 com erro no dispensador de moedas… |
2026-03-03 10:01 |
2026-02-27 16:52 |
2026-02-27 16:22 |
Encravamento ICS
Aberto o ICS remoção d… |
— |
2026-03-01 12:08 |
2026-02-27 18:06 |
2026-02-28 11:08 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:44 |
17:02 |
2026-03-02 |
— |
2026-02-28 11:12 |
— |
Concluido |
— |
73.95 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
73.95 € |
250.00 € |
176.05 € |
Faturado |
42:02 |
— |
— |
✓ |
|
INC6274202 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-07 12:00 |
2026-02-27 16:21 |
2026-02-27 16:21 |
Bom dia,
O problema está no cliente t… |
— |
2026-02-28 11:07 |
2026-02-27 18:05 |
2026-02-27 18:05 |
(797) SCO 12 - Amadora |
797 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:44 |
0:00 |
2026-03-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:02 |
— |
✓ |
✓ |
|
INC6273151 |
Closed |
— |
SCO6 (CX56) - Loja Amadora (007) |
2026-03-06 16:00 |
2026-02-27 12:35 |
2026-02-27 12:31 |
SCO atualizado. Supervisor está desligad… |
— |
2026-02-27 15:51 |
2026-02-27 12:35 |
2026-02-27 12:55 |
(205) SCO 6 - Amadora |
205 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:04 |
0:20 |
2026-03-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:17 |
— |
✓ |
✓ |
|
INC6271984 |
Closed |
— |
SCO 17 não aceita notas |
2026-03-06 11:01 |
2026-02-27 08:53 |
2026-02-27 08:53 |
Soft reset , operacional |
— |
2026-02-27 10:14 |
2026-02-27 09:12 |
2026-02-27 09:13 |
(746) SCO 17 - Sintra |
746 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:20 |
0:00 |
2026-03-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:02 |
— |
✓ |
✓ |
|
INC6272008 |
Closed |
— |
58 nao reconhece notas |
2026-03-06 10:06 |
2026-02-27 08:57 |
2026-02-27 08:57 |
SCO operacional |
— |
2026-02-27 09:54 |
2026-02-27 08:59 |
2026-02-27 09:40 |
(418) Leroy Merlin Funchal - SCO 8 - CAS… |
418 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:02 |
0:41 |
2026-03-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:55 |
— |
✓ |
✓ |
|
INC6272000 |
Closed |
— |
59 nao reconhece notas para troco |
2026-03-06 10:06 |
2026-02-27 08:56 |
2026-02-27 08:56 |
SCO operacional |
— |
2026-02-27 09:55 |
2026-02-27 08:58 |
2026-02-27 09:40 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:02 |
0:41 |
2026-03-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:56 |
— |
✓ |
✓ |
|
INC6269696 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-07 11:06 |
2026-02-26 14:20 |
2026-02-26 14:20 |
O cliente tem NIF associado ao perfil, m… |
— |
2026-02-28 10:58 |
2026-02-27 07:48 |
2026-02-27 09:40 |
(946) SCO 1 - Alfragide Compra Ágil |
946 |
4 - SW issue |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
17:28 |
1:52 |
2026-03-02 |
— |
2026-02-27 10:18 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
27:10 |
— |
✓ |
✓ |
|
INC6270638 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-05 11:33 |
2026-02-26 17:51 |
2026-02-26 17:51 |
A peça está funcional. Se voltar a parti… |
— |
2026-03-02 15:43 |
2026-02-27 07:34 |
2026-02-27 09:40 |
(300) SCO 1 - Barcelos |
300 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
13:44 |
2:05 |
2026-03-02 |
— |
2026-02-27 10:18 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.63 € |
0 |
0 |
0.00 € |
6.63 € |
6.63 € |
0.00 € |
Faturado |
80:08 |
— |
✓ |
✓ |
|
INC6270194 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-07 11:06 |
2026-02-26 15:41 |
2026-02-26 15:41 |
O campo de email fica automaticamente pr… |
— |
2026-02-28 10:57 |
2026-02-27 07:34 |
2026-02-27 09:40 |
(698) SCO 11 - Alfragide |
698 |
4 - SW issue |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
15:52 |
2:06 |
2026-03-02 |
— |
2026-02-27 10:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
27:23 |
— |
✓ |
✓ |
|
INC6268989 |
Closed |
— |
sco 813 |
2026-03-05 15:00 |
2026-02-26 12:04 |
2026-02-26 12:04 |
Verificamos que já se encontra operacion… |
— |
2026-02-26 14:40 |
2026-02-26 14:16 |
2026-02-26 14:29 |
(690) SCO 13 - Almada |
690 |
4 - SW issue |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
2:12 |
0:13 |
2026-02-27 |
— |
2026-02-26 14:31 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:24 |
— |
✓ |
✓ |
|
INC6264484 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-07 12:01 |
2026-02-25 15:54 |
2026-02-25 15:54 |
O cliente tem NIF associado ao perfil, m… |
— |
2026-02-28 11:01 |
2026-02-26 12:17 |
2026-02-26 12:26 |
(371) SCO 1 - Maia |
371 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
20:23 |
0:09 |
2026-02-27 |
— |
2026-02-26 12:35 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
46:44 |
— |
✓ |
✓ |
|
INC6268435 |
Closed |
— |
modulo de notas não está a aceitar as no… |
2026-03-05 12:00 |
2026-02-26 10:25 |
2026-02-26 10:25 |
Soft reset , operacional |
— |
2026-02-26 11:01 |
2026-02-26 10:27 |
2026-02-26 10:46 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:02 |
0:19 |
2026-02-27 |
— |
2026-02-26 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:34 |
— |
✓ |
✓ |
|
INC6267718 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-09 13:02 |
2026-02-26 08:54 |
2026-02-26 08:54 |
Verificamos que já colocaram a máquina e… |
— |
2026-03-02 12:34 |
2026-02-26 09:44 |
2026-02-26 09:58 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
0:50 |
0:14 |
2026-02-27 |
— |
2026-02-26 10:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
98:50 |
— |
✓ |
✓ |
|
INC6264860 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-07 12:01 |
2026-02-25 17:11 |
2026-02-25 17:11 |
O código da nota de venda está a ser ins… |
— |
2026-02-28 11:00 |
2026-02-26 07:57 |
2026-02-26 09:59 |
(397) LM Bragança - SCO 2 |
397 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:46 |
2:02 |
2026-02-27 |
— |
2026-02-26 10:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
51:03 |
— |
✓ |
✓ |
|
INC6264307 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-27 09:27 |
2026-02-25 15:24 |
2026-02-25 15:24 |
Dados de acesso enviados |
— |
2026-02-26 16:39 |
2026-02-26 07:56 |
2026-02-26 09:59 |
(507) Leroy Merlin - Guarda - Supervisor |
507 |
2 - Unknown |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
16:32 |
2:02 |
2026-02-27 |
— |
2026-02-26 10:07 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
8:43 |
— |
✓ |
✓ |
|
INC6251136 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-04 13:19 |
2026-02-22 23:41 |
2026-02-22 23:41 |
Placa instalada com operadora em video c… |
— |
2026-03-04 11:06 |
2026-02-26 07:51 |
2026-02-26 09:59 |
(737) SCO 5 - Setubal |
737 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
80:10 |
2:08 |
2026-02-27 |
— |
2026-02-26 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.26 € |
0 |
0 |
0.00 € |
13.26 € |
13.26 € |
0.00 € |
Faturado |
147:15 |
— |
✓ |
✓ |
|
INC6263758 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-04 17:04 |
2026-02-25 13:55 |
2026-02-25 13:55 |
Verificamos que já se encontra operacion… |
— |
2026-02-25 16:48 |
2026-02-25 16:38 |
2026-02-25 16:46 |
(418) Leroy Merlin Funchal - SCO 8 - CAS… |
418 |
8 - Software |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
2:43 |
0:08 |
2026-02-26 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:10 |
— |
✓ |
✓ |
|
INC6263849 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-26 13:31 |
2026-02-25 14:08 |
2026-02-25 14:08 |
Aberto e efetuado a remoção das moedas e… |
— |
2026-02-26 11:18 |
2026-02-25 15:01 |
2026-02-25 15:07 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:53 |
0:07 |
2026-02-26 |
— |
2026-02-25 15:07 |
2026-02-26 |
Concluido |
— |
66.40 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
66.40 € |
250.00 € |
183.60 € |
Faturado |
20:17 |
— |
✓ |
✓ |
|
INC6263695 |
Closed |
— |
bloqueada |
2026-03-04 16:01 |
2026-02-25 13:44 |
2026-02-25 13:44 |
Reconectar cabo do Pelicano em ambas as … |
— |
2026-02-25 15:06 |
2026-02-25 14:47 |
2026-02-25 15:00 |
(690) SCO 13 - Almada |
690 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:03 |
0:13 |
2026-02-26 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC6263060 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-05 15:04 |
2026-02-25 11:56 |
2026-02-25 11:56 |
Vamos corrigir na próxima release. Relem… |
— |
2026-02-26 14:36 |
2026-02-25 13:06 |
2026-02-25 14:27 |
(371) SCO 1 - Maia |
371 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:10 |
1:22 |
2026-02-26 |
— |
2026-02-25 14:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
25:31 |
— |
✓ |
✓ |
|
INC6262565 |
Closed |
— |
Erro na SCO supervisão |
2026-03-04 12:01 |
2026-02-25 10:33 |
2026-02-25 10:33 |
Supervisor atualizado |
— |
2026-02-25 11:06 |
2026-02-25 10:47 |
2026-02-25 10:48 |
(321) SCO SUP - Almada |
321 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:14 |
0:01 |
2026-02-26 |
— |
2026-02-25 10:48 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC6262569 |
Closed |
— |
caixa bloqueada |
2026-03-04 13:00 |
2026-02-25 10:34 |
2026-02-25 10:34 |
ICS limpo pelo operador David com instru… |
— |
2026-02-25 12:09 |
2026-02-25 10:37 |
2026-02-25 10:48 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
0:04 |
0:11 |
2026-02-26 |
— |
2026-02-25 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:32 |
— |
✓ |
✓ |
|
INC6260623 |
Closed |
— |
payout sensor jam or count sensor in err… |
2026-03-04 11:05 |
2026-02-24 18:45 |
2026-02-24 18:45 |
Verificamos que já se encontra operacion… |
— |
2026-02-25 10:24 |
2026-02-25 07:48 |
2026-02-25 09:34 |
(887) SCO CASH 7 - Oeiras |
887 |
3- Technical Malfunction |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
13:03 |
1:46 |
2026-02-26 |
— |
2026-02-25 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:36 |
— |
✓ |
✓ |
|
INC6260619 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 13:59 |
2026-02-24 18:42 |
2026-02-24 18:42 |
Atualizado |
— |
2026-02-25 10:10 |
2026-02-25 07:46 |
2026-02-25 09:34 |
(671) SCO SUP - Cascais |
671 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
13:04 |
1:48 |
2026-02-26 |
— |
2026-02-25 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:23 |
— |
✓ |
✓ |
|
INC6260611 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-02 14:03 |
2026-02-24 18:38 |
2026-02-24 18:38 |
Isso significa que deu uma moeda de 2 ce… |
— |
2026-02-25 10:22 |
2026-02-25 07:46 |
2026-02-25 09:34 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
13:08 |
1:49 |
2026-02-26 |
— |
2026-02-25 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:37 |
— |
✓ |
✓ |
|
INC6260055 |
Closed |
— |
Bom dia. SCO a numerário. |
2026-02-28 18:15 |
2026-02-24 15:31 |
2026-02-24 15:31 |
Fechamos com uma resposta. O que interes… |
— |
2026-02-26 10:09 |
2026-02-24 16:25 |
2026-02-24 17:15 |
(714) SCO 5 - Ponta Delgada |
714 |
4 - SW issue |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
0:54 |
0:50 |
2026-02-25 |
— |
2026-02-24 17:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
41:44 |
— |
✓ |
✓ |
|
INC6258580 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-03 12:03 |
2026-02-24 10:53 |
2026-02-24 10:53 |
DUPLICADO de INC6106309
Seguir na incid… |
— |
2026-02-24 11:25 |
2026-02-24 11:22 |
2026-02-24 11:24 |
(859) SCO 4 - Torres Vedras |
859 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
0:29 |
0:02 |
2026-02-25 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:04 |
— |
✓ |
✓ |
|
INC6257914 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-12 11:04 |
2026-02-24 09:16 |
2026-02-24 09:16 |
Máquina de notas substituída . Operacion… |
— |
2026-03-05 10:46 |
2026-02-24 10:37 |
2026-02-24 10:51 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:22 |
0:14 |
2026-02-25 |
— |
2026-02-24 10:52 |
— |
Sem Field |
— |
19.60 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
19.60 € |
0.00 € |
19.60 € |
Não faturar |
216:09 |
— |
✓ |
✓ |
|
INC6255116 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-03 11:02 |
2026-02-23 15:38 |
2026-02-23 15:38 |
Email enviado com as credenciais |
— |
2026-02-24 10:11 |
2026-02-24 09:25 |
2026-02-24 09:30 |
(249) Supervisor - Torres Vedras |
249 |
2 - Unknown |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
17:47 |
0:05 |
2026-02-25 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:46 |
— |
✓ |
✓ |
|
INC6257375 |
Closed |
— |
Sco bloqueia |
2026-02-24 11:48 |
2026-02-24 08:25 |
2026-02-24 08:22 |
Soft reset , operacional |
— |
2026-02-24 10:01 |
2026-02-24 08:30 |
2026-02-24 09:30 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:08 |
1:00 |
2026-02-25 |
— |
2026-02-24 09:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:31 |
— |
✓ |
✓ |
|
INC6254917 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-03 11:06 |
2026-02-23 15:07 |
2026-02-23 15:07 |
Email enviado com as credenciais |
— |
2026-02-24 10:14 |
2026-02-23 17:12 |
2026-02-23 17:12 |
(249) Supervisor - Torres Vedras |
249 |
2 - Unknown |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
2:06 |
0:00 |
2026-02-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:01 |
— |
✓ |
✓ |
|
INC6255199 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-23 17:19 |
2026-02-23 15:54 |
2026-02-23 15:54 |
Resolvido |
— |
2026-02-23 16:28 |
2026-02-23 15:59 |
2026-02-23 16:26 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:05 |
0:27 |
2026-02-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:29 |
— |
✓ |
✓ |
|
INC6254355 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 17:02 |
2026-02-23 13:54 |
2026-02-23 13:54 |
Resolvido |
— |
2026-02-23 16:25 |
2026-02-23 14:33 |
2026-02-23 14:37 |
(978) SCO 5 - Telheiras |
978 |
10- LEDS |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:39 |
0:04 |
2026-02-24 |
— |
2026-02-23 14:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:52 |
— |
✓ |
✓ |
|
INC6253453 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 15:06 |
2026-02-23 11:09 |
2026-02-23 11:09 |
Operacional |
— |
2026-02-23 14:40 |
2026-02-23 14:27 |
2026-02-23 14:37 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
3:18 |
0:10 |
2026-02-24 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:13 |
— |
✓ |
✓ |
|
INC6252311 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-03 16:04 |
2026-02-23 08:56 |
2026-02-23 08:56 |
Máquina operacional |
— |
2026-02-24 15:17 |
2026-02-23 14:04 |
2026-02-23 14:37 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
5:08 |
0:33 |
2026-02-24 |
— |
2026-02-23 14:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
25:13 |
— |
✓ |
✓ |
|
INC6251937 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-06 11:10 |
2026-02-23 08:11 |
2026-02-23 08:11 |
Pelicano entregue na loja , recebido por… |
— |
2026-02-27 10:24 |
2026-02-23 10:07 |
2026-02-23 10:21 |
(713) SCO 12 - Matosinhos |
713 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:56 |
0:14 |
2026-02-24 |
— |
2026-02-23 10:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
0 |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
96:17 |
— |
✓ |
✓ |
|
INC6252283 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-03 16:04 |
2026-02-23 08:53 |
2026-02-23 08:53 |
Máquina operacional |
— |
2026-02-24 15:17 |
2026-02-23 09:37 |
2026-02-23 09:56 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
0:44 |
0:19 |
2026-02-24 |
— |
2026-02-23 09:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
29:40 |
— |
✓ |
✓ |
|
INC6251001 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 12:01 |
2026-02-22 18:17 |
2026-02-22 18:17 |
Bom dia ,
Seguem as informações que c… |
— |
2026-02-23 11:15 |
2026-02-23 08:05 |
2026-02-23 09:22 |
(826) SCO 4 - Braganca |
826 |
2 - Unknown |
1 - POS SW Related |
Other |
1- XHOCKWARE |
3 |
— |
13:47 |
1:17 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:10 |
— |
✓ |
✓ |
|
INC6248515 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-23 13:18 |
2026-02-20 19:48 |
2026-02-20 19:48 |
Já se encontra operacional |
— |
2026-02-23 10:29 |
2026-02-23 08:04 |
2026-02-23 09:22 |
(979) SCO 6 - Telheiras |
979 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
60:16 |
1:18 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:25 |
— |
✓ |
✓ |
|
INC6250245 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-02 15:07 |
2026-02-21 19:18 |
2026-02-21 19:18 |
Operacional |
— |
2026-02-23 14:39 |
2026-02-23 08:00 |
2026-02-23 09:22 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
36:42 |
1:23 |
2026-02-24 |
— |
2026-02-23 09:23 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:40 |
— |
✓ |
✓ |