⚡ Report — LMPT-L2-CCDP 3rd Party Xhockware  ·  last sync: 2026-06-19 11:26:49

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979 incidents · page 16 of 20
ServiceNow (A – J)Inferred (K – N)Classification (P – U)Time (V – Y)Suspension (Z)Field Service (AA – AC)Outsource (AD – AG)Repair (AH – AJ)Parts (AK – AO)Logistics (AP – AR)Financials (AS – AV)Billed (AW)KPIs (AX – BA)
ANúmero⇅BEstado⇅CLocal.DDescriçãoEAtualiz.⇅FCriadoGAbertoHNotas Res.IReabertoJResolvidoKDt.Atrib.↓LDt.1aResp.⇅MSCO AfetadoNIDPRoot CauseQImpacted HWRKnown IssueSResponsávelTLevelUDup.VT.Atrib.WT.1aResp.⇅XNext BizYReabert.ZDt.Susp.AADt.Atr.FieldABField SvcACField?ADOS CostAEH.TotalAFH.ExtraAGOS €ExtraAHH.Rep.AICusto Rep.AJCobrar Rep.AKEquip.ALRelatórioAMSerialANCusto PeçasAOCobrar PeçasAPTransp.AQNr.Interv.ARExtra Contr.ASSvc Fee⇅ATTotal Cost⇅AUBill Amt⇅AVMargin⇅AWBilled⇅AXT.ResoluçãoAYIn Cutoff⇅AZSLA⇅BAUpd.p/Res.
INC6024644 Closed — SCO 4 | Diferenças de valores 2025-12-22 13:00 2025-12-14 10:39 2025-12-14 10:39 Bom dia , Seguem as informações que … — 2025-12-15 12:43 2025-12-15 10:28 2025-12-15 10:36 (812) SCO 4 - Sacavém 812 2 - Unknown 0 - N/A Other 1- XHOCKWARE 3 — 23:49 0:08 2025-12-16 — 2025-12-15 11:14 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:16 — ✓ ✓
INC6027060 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-19 12:23 2025-12-15 09:56 2025-12-15 09:56 Resolvido , mas o cheque de desconto est… — 2025-12-16 12:43 2025-12-15 10:15 2025-12-15 10:35 (200) SCO 1 - Amadora 200 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:19 0:20 2025-12-16 — 2025-12-15 10:37 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 26:28 — ✓ ✓
INC6022942 Closed — CASSIOPEE - Cassiopée não funciona 2025-12-22 12:02 2025-12-13 08:38 2025-12-13 08:38 Config atualizada . Operacional — 2025-12-15 11:19 2025-12-15 10:06 2025-12-15 10:36 (876) SCO 5 - Loures 876 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 49:28 0:29 2025-12-16 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:13 — ✓ ✓
INC6026300 Closed — Erro tubo 2025-12-23 17:02 2025-12-15 08:20 2025-12-15 08:20 Encravamento de moedas resolvido após de… — 2025-12-16 16:49 2025-12-15 09:52 2025-12-15 10:35 (706) SCO 10 - Coimbra 706 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 1:32 0:43 2025-12-16 — 2025-12-15 10:39 2025-12-16 Concluido — 45.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 45.00 € 250.00 € 205.00 € Faturado 30:57 — ✓ ✓
INC6025050 Closed — Self checkout 804 não puxa notas 2025-12-22 11:02 2025-12-14 20:02 2025-12-14 20:02 Soft reset , operacional — 2025-12-15 10:47 2025-12-15 09:52 2025-12-15 10:35 (651) SCO 4 - Portimão 651 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 13:50 0:43 2025-12-16 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:55 — ✓ ✓
INC6025013 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-15 18:04 2025-12-14 18:12 2025-12-14 18:12 Config atualizada . Operacional — 2025-12-15 11:13 2025-12-15 09:50 2025-12-15 10:36 (659) SCO 12 - Sintra 659 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 15:38 0:45 2025-12-16 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:23 — ✓ ✓
INC6023466 Closed — SCO - SELFCHECKOUT LMPT 2 - Outro 2025-12-21 17:00 2025-12-13 12:01 2025-12-13 12:01 De momento está operacional . Se voltar … — 2025-12-14 16:21 2025-12-14 12:05 2025-12-14 12:05 (522) Leroy Merlin - Castelo Branco - SC… 522 3- Technical Malfunction 3 - SCNR Note Notas encravadas (SCNR Jam) 1- XHOCKWARE 3 — 24:04 0:00 2025-12-15 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 4:17 — ✓ ✓
INC6024576 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-21 17:00 2025-12-14 09:34 2025-12-14 09:34 Já se encontra operacional — 2025-12-14 16:18 2025-12-14 12:03 2025-12-14 12:03 (701) SCO 14 - Alfragide 701 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 2:29 0:00 2025-12-15 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 4:16 — ✓ ✓
INC6023386 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-21 12:00 2025-12-13 11:26 2025-12-13 11:26 Operacional — 2025-12-14 11:19 2025-12-14 08:29 2025-12-14 10:36 (381) SCO 2 - Sacavem 381 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 21:03 2:06 2025-12-15 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:50 — ✓ ✓
INC6022434 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-16 10:19 2025-12-12 20:11 2025-12-12 20:11 Encravamento de moedas resolvido após de… — 2025-12-16 09:53 2025-12-14 08:29 2025-12-14 10:36 (827) SCO 4 - Guimarães 827 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 36:17 2:07 2025-12-15 — 2025-12-14 11:22 2025-12-16 Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 100.00 € 250.00 € 150.00 € Incluido contrato 49:24 — ✓ ✓
INC6017009 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-21 12:00 2025-12-11 12:32 2025-12-11 12:32 DUPLICADO INC6017637 Já temos um técnic… — 2025-12-14 11:27 2025-12-14 08:29 2025-12-14 10:36 (735) SCO 9 - Leiria 735 3- Technical Malfunction 9-Duplicado Duplicado 1- XHOCKWARE 3 ✓ 67:56 2:07 2025-12-15 — 2025-12-14 11:24 — Duplicado — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:58 — ✓ ✓
INC6022958 Closed — SCO - SELFCHECKOUT LMPT 1 - CASSIOPEE - … 2025-12-21 12:00 2025-12-13 08:45 2025-12-13 08:45 Config atualizada — 2025-12-14 11:18 2025-12-14 07:58 2025-12-14 10:36 (675) SCO 4 - Cascais 675 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 23:13 2:37 2025-12-15 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 3:20 — ✓ ✓
INC6022169 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-19 19:00 2025-12-12 16:30 2025-12-12 16:30 Operacional — 2025-12-12 18:00 2025-12-12 17:11 2025-12-12 17:19 (826) SCO 4 - Braganca 826 3- Technical Malfunction 3 - SCNR Note Software 1- XHOCKWARE 3 — 0:41 0:08 2025-12-15 — 2025-12-12 17:20 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:48 — ✓ ✓
INC6021368 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-13 10:35 2025-12-12 13:16 2025-12-12 13:16 Operacional — 2025-12-13 10:34 2025-12-12 14:51 2025-12-12 15:59 (522) Leroy Merlin - Castelo Branco - SC… 522 3- Technical Malfunction 3 - SCNR Note S/Intervenção 1- XHOCKWARE 3 — 1:35 1:08 2025-12-15 — 2025-12-12 16:03 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 19:43 — ✓ ✓
INC6021673 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-19 17:00 2025-12-12 14:25 2025-12-12 14:25 Config atualizada operacional — 2025-12-12 16:06 2025-12-12 14:50 2025-12-12 15:59 (531) Leroy Merlin Carcavelos - SCO 2 531 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:25 1:08 2025-12-15 — 2025-12-12 16:02 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:16 — ✓ ✓
INC6021502 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-19 17:01 2025-12-12 13:46 2025-12-12 13:46 Atualizado — 2025-12-12 16:07 2025-12-12 14:50 2025-12-12 15:59 (690) SCO 13 - Almada 690 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:04 1:09 2025-12-15 — 2025-12-12 16:02 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:17 — ✓ ✓
INC6020594 Closed — Outro 2025-12-19 17:01 2025-12-12 10:30 2025-12-12 10:30 Operacional — 2025-12-12 16:10 2025-12-12 11:24 2025-12-12 11:25 (261) SCO 1 - Colombo 261 3- Technical Malfunction 3 - SCNR Note SCNR Soft Reset 1- XHOCKWARE 3 — 0:53 0:01 2025-12-15 — 2025-12-12 11:49 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 4:47 — ✓ ✓
INC6020278 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-19 12:03 2025-12-12 09:38 2025-12-12 09:38 Config atualizada . Operacional — 2025-12-12 11:19 2025-12-12 10:27 2025-12-12 10:39 (699) SCO 12 - Alfragide 699 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:49 0:11 2025-12-15 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:52 — ✓ ✓
INC6019651 Closed — SCO 808 2025-12-21 12:00 2025-12-12 07:56 2025-12-12 07:56 Encravamento de moedas resolvido após de… — 2025-12-14 11:20 2025-12-12 09:43 2025-12-12 10:02 (280) SCO 8 - Alta Lisboa 280 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 1:47 0:19 2025-12-15 — 2025-12-12 10:15 2025-12-14 Concluido — 42.50 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 42.50 € 250.00 € 207.50 € Faturado 49:38 — ✓ ✓
INC6018726 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-12 16:53 2025-12-11 20:51 2025-12-11 20:51 Operacional — 2025-12-12 16:19 2025-12-12 08:13 2025-12-12 09:05 (812) SCO 4 - Sacavém 812 3- Technical Malfunction 4 - ICS Coin Dispenser Other 1- XHOCKWARE 3 — 11:22 0:52 2025-12-15 — 2025-12-12 09:06 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 8:06 — ✓ ✓
INC6018731 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-30 12:37 2025-12-11 21:00 2025-12-11 21:00 SCR trocado por equipamento novo — 2025-12-30 12:06 2025-12-12 08:07 2025-12-12 09:05 (804) SCO 4 - Penafiel 804 3- Technical Malfunction 3 - SCNR Note Other 1- XHOCKWARE 3 — 11:07 0:59 2025-12-15 — 2025-12-12 09:06 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 435:59 — ✓ ✓
INC6016657 Closed — Outros erros 2025-12-11 17:23 2025-12-11 11:16 2025-12-11 11:16 Config atualizada . Operacional — 2025-12-11 16:27 2025-12-11 16:04 2025-12-11 16:07 (916) SCO 1 - Alverca Nova 916 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 4:48 0:03 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:23 — ✓ ✓
INC6017942 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-18 16:01 2025-12-11 15:12 2025-12-11 15:12 SCOs foram atualizados. Operacional — 2025-12-11 15:44 2025-12-11 15:25 2025-12-11 15:26 (975) SCO 2 - Telheiras 975 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:13 0:02 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:19 — ✓ ✓
INC6017637 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2026-01-05 18:35 2025-12-11 14:11 2025-12-11 14:11 ICS foi substituído . Operacional — 2026-01-05 16:31 2025-12-11 15:08 2025-12-11 15:11 (735) SCO 9 - Leiria 735 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:57 0:03 2025-12-12 — 2025-12-11 15:45 2025-12-17 Concluido — 190.00 € 1.00 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 14.48 € 2 0 500.00 € 204.48 € 514.48 € 310.00 € Faturado 601:23 — ✓ ✓
INC6017828 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-16 10:20 2025-12-11 14:48 2025-12-11 14:48 Técnico em loja testou as 2 máquinas e n… — 2025-12-16 09:54 2025-12-11 15:08 2025-12-11 15:11 (827) SCO 4 - Guimarães 827 3- Technical Malfunction 3 - SCNR Note Other 1- XHOCKWARE 3 — 0:20 0:04 2025-12-12 — 2025-12-11 15:45 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 114:47 — ✓ ✓
INC6017750 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-18 16:01 2025-12-11 14:31 2025-12-11 14:31 Config alterada. Operacional — 2025-12-11 15:10 2025-12-11 14:43 2025-12-11 15:06 (337) SCO 2 - Chaves 337 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:13 0:22 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:27 — ✓ ✓
INC6016814 Closed — Outro 2025-12-18 16:00 2025-12-11 11:50 2025-12-11 11:50 Já se encontra operacional — 2025-12-11 15:05 2025-12-11 14:40 2025-12-11 15:03 (800) SCO 4 - Colombo 800 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 2:50 0:23 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:25 — ✓ ✓
INC6017202 Closed — Sms Scos 2025-12-16 14:12 2025-12-11 13:07 2025-12-11 13:07 Operacional — 2025-12-12 10:03 2025-12-11 13:57 2025-12-11 15:05 (280) SCO 8 - Alta Lisboa 280 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:50 1:08 2025-12-12 — 2025-12-12 09:14 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 20:05 — ✓ ✓
INC6016745 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-17 11:59 2025-12-11 11:33 2025-12-11 11:33 Configuração atualizada — 2025-12-11 12:55 2025-12-11 12:43 2025-12-11 12:54 (799) SCO 3 - Colombo 799 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 1:10 0:11 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:12 — ✓ ✓
INC6016837 Closed — sco - sms vales 2025-12-18 13:00 2025-12-11 11:55 2025-12-11 11:55 Atualizado — 2025-12-11 12:42 2025-12-11 12:39 2025-12-11 12:41 (882) SCO 6 - Caldas da Rainha 882 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:44 0:02 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:03 — ✓ ✓
INC6016588 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-11 12:16 2025-12-11 11:02 2025-12-11 11:02 Configuração alterada operacional — 2025-12-11 11:20 2025-12-11 11:15 2025-12-11 11:17 (330) SCO 3 - Aveiro 330 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:13 0:01 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:04 — ✓ ✓
INC6015992 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-18 12:01 2025-12-11 09:27 2025-12-11 09:27 Configuração actualizada. Operacional — 2025-12-11 11:04 2025-12-11 10:09 2025-12-11 10:28 (699) SCO 12 - Alfragide 699 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:42 0:18 2025-12-12 — 2025-12-11 10:44 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:55 — ✓ ✓
INC6009386 Closed — CASSIOPEE - Outro 2025-12-18 11:01 2025-12-09 15:30 2025-12-09 15:30 Supervisor atualizado — 2025-12-11 10:10 2025-12-11 09:09 2025-12-11 09:55 (390) SCO 6 - Almada 390 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 41:38 0:47 2025-12-12 — 2025-12-11 09:56 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:01 — ✓ ✓
INC6011640 Closed — CASSIOPEE - Outro 2025-12-18 11:01 2025-12-10 09:02 2025-12-10 09:02 Resolvido , config atualizada — 2025-12-11 10:20 2025-12-11 08:25 2025-12-11 09:55 (690) SCO 13 - Almada 690 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 23:23 1:30 2025-12-12 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:55 — ✓ ✓
INC6013324 Closed — Ecrã de associar cartão não aparece 2025-12-11 12:06 2025-12-10 14:02 2025-12-10 14:02 43 atualizada também — 2025-12-11 11:42 2025-12-11 08:14 2025-12-11 09:55 (839) SCO 1 - Sintra Compra Ágil 839 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 18:13 1:41 2025-12-12 — 2025-12-11 09:56 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 3:28 — ✓ ✓
INC6014579 Closed — Erro no dispensador de moedas 2025-12-19 10:05 2025-12-10 21:00 2025-12-10 21:00 Encravamento de moedas resolvido após de… — 2025-12-12 09:34 2025-12-11 07:58 2025-12-11 09:56 (530) Leroy Merlin Carcavelos - SCO 1 530 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 10:58 1:58 2025-12-12 — 2025-12-11 09:57 2025-12-12 Concluido — 66.30 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 66.30 € 250.00 € 183.70 € Faturado 25:37 — ✓ ✓
INC6011812 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-24 15:01 2025-12-10 09:24 2025-12-10 09:24 ICS substituído . Operacional — 2025-12-17 14:26 2025-12-10 19:59 2025-12-11 09:55 (368) SCO 3 - Loures 368 3- Technical Malfunction 4 - ICS Coin Dispenser Substituição Equipamento 1- XHOCKWARE 3 — 10:35 13:56 2025-12-11 — 2025-12-11 09:56 2025-12-17 Concluido — 62.30 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 14.48 € 1 1 250.00 € 76.78 € 264.48 € 187.70 € Faturado 162:27 — — ✓
INC6012236 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-14 09:59 2025-12-10 10:30 2025-12-10 10:30 Configuração actualizada . Operacional … — 2025-12-10 11:58 2025-12-10 10:35 2025-12-10 11:58 (685) SCO 5 - Barreiro 685 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:05 1:23 2025-12-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:23 — ✓ ✓
INC6012205 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-10 12:08 2025-12-10 10:25 2025-12-10 10:25 Configuração actualizada . Operacional — 2025-12-10 11:54 2025-12-10 10:34 2025-12-10 11:50 (255) SCO 2 - Montijo 255 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:10 1:15 2025-12-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:19 — ✓ ✓
INC6011953 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-17 12:01 2025-12-10 09:43 2025-12-10 09:43 Configuração actualizada. Operacional — 2025-12-10 11:49 2025-12-10 09:58 2025-12-10 10:05 (267) SCO 2 - Mafra 267 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:14 0:07 2025-12-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:52 — ✓ ✓
INC6011815 Closed — Sco 02 nao está a aceitar carregar notas… 2025-12-19 11:00 2025-12-10 09:25 2025-12-10 09:25 Substituição do SCR . Operacional — 2025-12-12 10:18 2025-12-10 09:53 2025-12-10 10:04 (522) Leroy Merlin - Castelo Branco - SC… 522 3- Technical Malfunction 3 - SCNR Note Substituição Equipamento 1- XHOCKWARE 3 — 0:28 0:12 2025-12-11 — 2025-12-10 10:33 2025-12-12 Concluido — 107.50 € 1.75 — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € 17.00 € 1 1 250.00 € 124.50 € 267.00 € 142.50 € Faturado 48:25 — ✓ ✓
INC6011421 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-10 10:53 2025-12-10 08:37 2025-12-10 08:37 Configuração actualizada . Menos o SCO 5… — 2025-12-10 10:28 2025-12-10 09:15 2025-12-10 10:04 (795) SCO 10 - Amadora 795 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 0:38 0:49 2025-12-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 1:12 — ✓ ✓
INC6010004 Closed — Outro 2025-12-17 11:05 2025-12-09 18:29 2025-12-09 18:29 Resolvido , config atualizada — 2025-12-10 10:09 2025-12-10 08:04 2025-12-10 10:04 (310) SCO 1 - Viseu 310 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 13:34 2:01 2025-12-11 — — — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 2:05 — ✓ ✓
INC6010007 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-18 11:02 2025-12-09 18:31 2025-12-09 18:31 Encravamento de moedas resolvido após de… — 2025-12-11 10:05 2025-12-10 08:03 2025-12-10 10:04 (673) SCO 2 - Cascais 673 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 13:32 2:01 2025-12-11 — 2025-12-10 10:11 2025-12-11 Concluido — 68.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 — 250.00 € 68.00 € 250.00 € 182.00 € Incluido contrato 26:01 — ✓ ✓
INC6007335 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-09 16:49 2025-12-09 09:53 2025-12-09 09:53 Operacional — 2025-12-09 16:02 2025-12-09 10:26 2025-12-09 10:47 (867) SCO CASH 4 - Caldas da Rainha 867 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 0:33 0:21 2025-12-10 — 2025-12-09 10:48 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 5:35 — ✓ ✓
INC6004731 Closed — Sco cash 2025-12-18 11:02 2025-12-08 18:41 2025-12-08 18:41 Pedido de recolha efetuado . Operacional… — 2025-12-11 10:03 2025-12-09 08:02 2025-12-09 08:58 (821) SCO 04 - Guarda 821 3- Technical Malfunction 2 - Pelicano Coin Validator Pelicano 1- XHOCKWARE 3 — 13:21 0:55 2025-12-10 — 2025-12-09 08:58 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € Pelicano — 513693/0010/0037 9.50 € 19.00 € 12.76 € — — 0.00 € 22.26 € 31.76 € 9.50 € Faturado 50:01 — ✓ ✓
INC6003957 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-16 15:03 2025-12-08 14:01 2025-12-08 14:01 ICS substituído , operacional — 2025-12-09 14:55 2025-12-08 14:55 2025-12-09 08:58 (836) SCO 5 - Santa Maria da Feira 836 3- Technical Malfunction 4 - ICS Coin Dispenser Substituição Equipamento 1- XHOCKWARE 3 — 0:54 18:02 2025-12-09 — 2025-12-09 08:59 2025-12-09 Concluido — 100.00 € — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — 1 1 250.00 € 100.00 € 250.00 € 150.00 € Faturado 24:01 — — ✓
INC5999793 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-15 12:01 2025-12-06 14:12 2025-12-06 14:12 Operacional — 2025-12-08 11:10 2025-12-08 10:28 2025-12-08 10:47 (980) SCO 7 - Telheiras 980 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 44:16 0:19 2025-12-09 — 2025-12-08 11:01 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 0:43 — ✓ ✓
INC5998622 Closed — SCO - SELFCHECKOUT LMPT - Outro 2025-12-16 13:04 2025-12-05 18:44 2025-12-05 18:44 Bug Irá ser corrigido num próximo update… — 2025-12-09 12:29 2025-12-08 09:09 2025-12-08 10:47 (531) Leroy Merlin Carcavelos - SCO 2 531 4 - SW issue 10- Software Software 1- XHOCKWARE 3 — 62:25 1:37 2025-12-09 — 2025-12-08 11:01 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 27:20 — ✓ ✓
INC5999256 Closed — SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… 2025-12-16 15:02 2025-12-06 09:34 2025-12-06 09:34 Vai ser seguido no INC6007335 — 2025-12-09 14:46 2025-12-08 08:51 2025-12-08 10:47 (867) SCO CASH 4 - Caldas da Rainha 867 3- Technical Malfunction 4 - ICS Coin Dispenser Moedas encravadas (ICS Jam) 1- XHOCKWARE 3 — 47:17 1:55 2025-12-09 — 2025-12-08 10:59 — Sem Field — — — — 0.00 € — 0.00 € 0.00 € — — — — 0.00 € — — — 0.00 € 0.00 € 0.00 € 0.00 € Não faturar 29:55 — ✓ ✓
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