|
INC6539033 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-27 10:06 |
2026-05-15 16:31 |
2026-05-15 16:31 |
duplicado de INC6553679
Vamos dar segui… |
— |
2026-05-20 09:56 |
2026-05-17 11:25 |
2026-05-18 10:30 |
(868) SCO 4 - Viana do Castelo |
868 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
42:53 |
23:05 |
2026-05-18 |
— |
2026-05-18 10:30 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
70:31 |
— |
— |
✓ |
|
INC6539672 |
Closed |
— |
modulo de notas com erro N/A |
2026-05-25 13:05 |
2026-05-16 07:05 |
2026-05-16 07:05 |
Operacional , sem intervenção |
— |
2026-05-18 12:10 |
2026-05-17 11:11 |
2026-05-18 10:30 |
(751) SCO 5 - Aveiro |
751 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
3 - Staff @ location |
3 |
— |
28:06 |
23:19 |
2026-05-18 |
— |
2026-05-18 10:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:58 |
— |
— |
✓ |
|
INC6535354 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-25 13:01 |
2026-05-14 17:23 |
2026-05-14 17:23 |
Verificamos que se encontra operacional |
— |
2026-05-18 12:08 |
2026-05-15 16:07 |
2026-05-15 17:08 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
22:43 |
1:01 |
2026-05-18 |
— |
2026-05-15 17:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
68:01 |
— |
✓ |
✓ |
|
INC6538604 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-25 13:01 |
2026-05-15 14:15 |
2026-05-15 14:15 |
Iremos fazer substituição da cablagem pa… |
— |
2026-05-18 12:09 |
2026-05-15 15:39 |
2026-05-15 17:08 |
(816) SCO 4 - Carcavelos |
816 |
3- Technical Malfunction |
Cashbox |
Other |
1- XHOCKWARE |
3 |
— |
1:25 |
1:29 |
2026-05-18 |
— |
2026-05-15 17:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
68:29 |
— |
✓ |
✓ |
|
INC6535464 |
Closed |
— |
Sco54 |
2026-05-22 11:00 |
2026-05-14 18:53 |
2026-05-14 18:50 |
Verificamos que se encontra operacional … |
— |
2026-05-15 10:48 |
2026-05-15 08:08 |
2026-05-15 09:40 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
13:18 |
1:32 |
2026-05-18 |
— |
2026-05-15 10:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:40 |
— |
✓ |
✓ |
|
INC6535010 |
Closed |
— |
nao inicia no menu cassiope |
2026-05-25 16:03 |
2026-05-14 14:49 |
2026-05-14 14:49 |
Verificamos que já se encontra sem apare… |
— |
2026-05-18 15:58 |
2026-05-14 16:00 |
2026-05-14 16:20 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
2 - Unknown |
4 - ICS Coin Dispenser |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:11 |
0:20 |
2026-05-15 |
— |
2026-05-14 16:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
95:58 |
— |
✓ |
✓ |
|
INC6534047 |
Closed |
— |
Foi um ténico a loja ontem para fazer at… |
2026-05-25 12:03 |
2026-05-14 10:27 |
2026-05-14 10:25 |
Atualizado |
— |
2026-05-18 11:56 |
2026-05-14 15:17 |
2026-05-14 15:28 |
(201) SCO 2 - Amadora |
201 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:52 |
0:11 |
2026-05-15 |
— |
2026-05-14 15:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
92:39 |
— |
✓ |
✓ |
|
INC6533982 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-21 15:02 |
2026-05-14 10:10 |
2026-05-14 10:10 |
Já se encontra operacional |
— |
2026-05-14 14:13 |
2026-05-14 13:32 |
2026-05-14 14:59 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
Cashbox |
Other |
1- XHOCKWARE |
3 |
— |
3:22 |
1:27 |
2026-05-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:41 |
— |
✓ |
✓ |
|
INC6530584 |
Closed |
— |
SCO4 (CX54) - Loja Almada (003) |
2026-05-27 11:14 |
2026-05-13 12:15 |
2026-05-13 12:14 |
Corrigido |
— |
2026-05-20 10:12 |
2026-05-14 08:22 |
2026-05-14 09:20 |
(325) SCO 4 - Almada |
325 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
20:08 |
0:58 |
2026-05-15 |
— |
2026-05-14 09:22 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
145:50 |
— |
✓ |
✓ |
|
INC6530209 |
Closed |
— |
Cancela não comunica com os tablets na h… |
2026-05-26 16:00 |
2026-05-13 11:07 |
2026-05-13 11:07 |
Vamos analisar internamente como enviar … |
— |
2026-05-19 15:01 |
2026-05-14 07:57 |
2026-05-14 09:20 |
(841) SCO 3 - Sintra Compra Ágil |
841 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
20:50 |
1:23 |
2026-05-15 |
— |
2026-05-14 09:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
127:04 |
— |
✓ |
✓ |
|
INC6530297 |
Closed |
— |
Outro |
2026-05-20 17:01 |
2026-05-13 11:24 |
2026-05-13 11:24 |
Soft reset , operacional |
— |
2026-05-13 16:00 |
2026-05-13 16:51 |
2026-05-13 16:58 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
5:27 |
0:07 |
2026-05-14 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6530931 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-25 16:03 |
2026-05-13 13:18 |
2026-05-13 13:18 |
Tentamos aplicar um fix , se voltar acon… |
— |
2026-05-18 15:56 |
2026-05-13 16:12 |
2026-05-13 16:29 |
(855) SCO 6 - Portimão |
855 |
4 - SW issue |
NV4000 |
Software |
1- XHOCKWARE |
3 |
— |
2:53 |
0:18 |
2026-05-14 |
— |
2026-05-13 16:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
119:44 |
— |
✓ |
✓ |
|
INC6528430 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-19 15:00 |
2026-05-13 06:21 |
2026-05-13 06:21 |
Operacional |
— |
2026-05-14 11:18 |
2026-05-13 07:28 |
2026-05-13 09:20 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:07 |
1:52 |
2026-05-14 |
— |
2026-05-13 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
27:50 |
— |
✓ |
✓ |
|
INC6527792 |
Closed |
— |
Erro na SCO |
2026-05-13 10:37 |
2026-05-12 19:40 |
2026-05-12 19:40 |
Operacional |
— |
2026-05-13 10:19 |
2026-05-13 07:04 |
2026-05-13 09:20 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
11:23 |
2:16 |
2026-05-14 |
— |
2026-05-13 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:15 |
— |
✓ |
✓ |
|
INC6527600 |
Closed |
— |
Nao puxa as notas |
2026-05-20 10:00 |
2026-05-12 16:45 |
2026-05-12 16:45 |
Verificamos que já se encontra operacion… |
— |
2026-05-13 09:56 |
2026-05-13 06:52 |
2026-05-13 09:20 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
14:07 |
2:28 |
2026-05-14 |
— |
2026-05-13 09:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:04 |
— |
✓ |
✓ |
|
INC6523030 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-20 10:04 |
2026-05-11 19:05 |
2026-05-11 19:05 |
Verificamos que está operacional. Poderi… |
— |
2026-05-13 09:36 |
2026-05-12 16:55 |
2026-05-12 17:01 |
(841) SCO 3 - Sintra Compra Ágil |
841 |
1 - User Error |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
21:50 |
0:07 |
2026-05-13 |
— |
2026-05-12 17:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
16:41 |
— |
✓ |
✓ |
|
INC6525966 |
Closed |
— |
CASSIOPEE - Outro |
2026-05-25 13:00 |
2026-05-12 11:51 |
2026-05-12 11:51 |
Sem mais info , reabrir incidencia se o … |
— |
2026-05-18 12:02 |
2026-05-12 14:34 |
2026-05-12 14:57 |
(237) SCO 1 - Caldas da Rainha |
237 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:43 |
0:23 |
2026-05-13 |
— |
2026-05-12 15:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
141:28 |
— |
✓ |
✓ |
|
INC6526667 |
Closed |
— |
sco 804 |
2026-05-19 15:01 |
2026-05-12 13:23 |
2026-05-12 13:23 |
Soft reset , operacional |
— |
2026-05-12 14:02 |
2026-05-12 14:32 |
2026-05-12 14:56 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:09 |
0:25 |
2026-05-13 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6525372 |
Closed |
— |
Nao dispensa moedas de 0.01 apesar de te… |
2026-05-12 16:47 |
2026-05-12 09:52 |
2026-05-12 09:52 |
Deve ficar operacional então . Se o prob… |
— |
2026-05-12 13:59 |
2026-05-12 11:37 |
2026-05-12 12:06 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:45 |
0:29 |
2026-05-13 |
— |
2026-05-12 12:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:22 |
— |
✓ |
✓ |
|
INC6522933 |
Closed |
— |
modulo de notas nao recolhe as notas |
2026-05-20 10:03 |
2026-05-11 17:28 |
2026-05-11 17:28 |
Operacional |
— |
2026-05-13 09:28 |
2026-05-12 10:37 |
2026-05-12 12:06 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
17:08 |
1:29 |
2026-05-13 |
— |
2026-05-12 12:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:52 |
— |
✓ |
✓ |
|
INC6517844 |
Closed |
— |
luz da sco |
2026-05-19 15:00 |
2026-05-11 00:13 |
2026-05-11 00:13 |
Os técnicos vao fazer a correcção aparaf… |
— |
2026-05-12 14:06 |
2026-05-11 15:17 |
2026-05-11 15:52 |
(325) SCO 4 - Almada |
325 |
3- Technical Malfunction |
6 - SCO Chassis |
Chassis |
1- XHOCKWARE |
3 |
— |
15:04 |
0:35 |
2026-05-12 |
— |
2026-05-11 15:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:49 |
— |
✓ |
✓ |
|
INC6516306 |
Closed |
— |
teclado nao fixa na sco 808-58 |
2026-05-18 14:00 |
2026-05-09 17:04 |
2026-05-09 17:04 |
Atualizado |
— |
2026-05-11 13:41 |
2026-05-11 13:52 |
2026-05-11 14:26 |
(981) SCO 8 - Telheiras |
981 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
44:49 |
0:34 |
2026-05-12 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6520442 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-12 14:06 |
2026-05-11 09:22 |
2026-05-11 09:22 |
Limpeza completa do ICS, foram feitos te… |
— |
2026-05-12 09:42 |
2026-05-11 10:48 |
2026-05-11 10:50 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:26 |
0:02 |
2026-05-12 |
— |
2026-05-11 10:52 |
2026-05-12 |
Concluido |
— |
— |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Faturado |
22:55 |
— |
✓ |
✓ |
|
INC6517465 |
Closed |
— |
info errada |
2026-05-25 12:00 |
2026-05-10 13:05 |
2026-05-10 13:05 |
Limpeza dos sensores dos tubos e mecanis… |
— |
2026-05-18 11:19 |
2026-05-11 10:00 |
2026-05-11 10:50 |
(887) SCO CASH 7 - Oeiras |
887 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
20:56 |
0:49 |
2026-05-12 |
— |
2026-05-11 10:51 |
— |
Sem Field |
— |
106.10 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
106.10 € |
0.00 € |
106.10 € |
Não faturar |
169:18 |
— |
✓ |
✓ |
|
INC6519624 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-13 09:47 |
2026-05-11 07:57 |
2026-05-11 07:57 |
Operacional |
— |
2026-05-13 09:28 |
2026-05-11 09:50 |
2026-05-11 10:50 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:53 |
1:00 |
2026-05-12 |
— |
2026-05-11 10:51 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:38 |
— |
✓ |
✓ |
|
INC6517133 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-18 16:04 |
2026-05-10 09:19 |
2026-05-10 09:19 |
Verificamos que já se encontra operacion… |
— |
2026-05-11 15:19 |
2026-05-11 09:16 |
2026-05-11 10:50 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
23:57 |
1:34 |
2026-05-12 |
— |
2026-05-11 10:51 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:03 |
— |
✓ |
✓ |
|
INC6517180 |
Closed |
— |
Problemas no reciclador de notas. |
2026-05-14 16:02 |
2026-05-10 10:15 |
2026-05-10 10:13 |
Foi efectuada a limpeza das duas máquina… |
— |
2026-05-14 15:48 |
2026-05-11 08:49 |
2026-05-11 10:50 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
22:37 |
2:01 |
2026-05-12 |
— |
2026-05-11 10:51 |
— |
Concluido |
— |
— |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
78:59 |
— |
✓ |
✓ |
|
INC6515783 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-22 12:03 |
2026-05-09 11:55 |
2026-05-09 11:55 |
Abertura, desencravamento de moedas, lim… |
— |
2026-05-15 11:17 |
2026-05-09 13:18 |
2026-05-10 10:47 |
(868) SCO 4 - Viana do Castelo |
868 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:23 |
21:30 |
2026-05-11 |
— |
2026-05-11 21:00 |
2026-05-15 |
Concluido |
— |
— |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Faturado |
142:00 |
— |
— |
✓ |
|
INC6515552 |
Closed |
— |
O teclado não está funcional |
2026-05-18 14:04 |
2026-05-09 09:49 |
2026-05-09 09:49 |
Atualizado |
— |
2026-05-11 13:41 |
2026-05-09 11:04 |
2026-05-10 10:47 |
(981) SCO 8 - Telheiras |
981 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:16 |
23:43 |
2026-05-11 |
— |
2026-05-10 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:37 |
— |
— |
✓ |
|
INC6515391 |
Closed |
— |
Artigo bloqueia as SCOS |
2026-05-25 16:02 |
2026-05-09 08:41 |
2026-05-09 08:41 |
Sem mais info, precisamos de um video e … |
— |
2026-05-18 15:24 |
2026-05-09 10:34 |
2026-05-10 10:47 |
(675) SCO 4 - Cascais |
675 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:53 |
24:13 |
2026-05-11 |
— |
2026-05-10 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
220:50 |
— |
— |
✓ |
|
INC6514331 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-21 16:01 |
2026-05-08 18:06 |
2026-05-08 18:06 |
Operacional |
— |
2026-05-14 15:44 |
2026-05-09 08:09 |
2026-05-10 10:47 |
(634) SCO 7 - Gondomar |
634 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
1- XHOCKWARE |
3 |
— |
14:02 |
26:38 |
2026-05-11 |
— |
2026-05-10 10:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
127:35 |
— |
— |
✓ |
|
INC6513642 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 16:01 |
2026-05-08 13:16 |
2026-05-08 13:16 |
Operacional |
— |
2026-05-08 15:49 |
2026-05-08 14:53 |
2026-05-08 14:53 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:37 |
0:00 |
2026-05-11 |
— |
2026-05-08 14:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:56 |
— |
✓ |
✓ |
|
INC6513059 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-10 13:12 |
2026-05-08 10:32 |
2026-05-08 10:32 |
Operacional |
— |
2026-05-08 15:46 |
2026-05-08 12:09 |
2026-05-08 12:11 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:37 |
0:02 |
2026-05-11 |
— |
2026-05-08 12:16 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:37 |
— |
✓ |
✓ |
|
INC6512840 |
Closed |
— |
medio |
2026-05-08 12:02 |
2026-05-08 09:35 |
2026-05-08 09:35 |
Atualizado |
— |
2026-05-08 10:26 |
2026-05-08 11:07 |
2026-05-08 11:09 |
(981) SCO 8 - Telheiras |
981 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:32 |
0:02 |
2026-05-11 |
— |
2026-05-08 11:10 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6512486 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-08 10:21 |
2026-05-08 08:13 |
2026-05-08 08:13 |
Atualizado |
— |
2026-05-08 10:21 |
2026-05-08 11:01 |
2026-05-08 11:04 |
(531) Leroy Merlin Carcavelos - SCO 2 |
531 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:47 |
0:03 |
2026-05-11 |
— |
2026-05-08 11:10 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6512330 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 16:00 |
2026-05-08 07:34 |
2026-05-08 07:34 |
Soft reset , operacional |
— |
2026-05-08 15:39 |
2026-05-08 09:05 |
2026-05-08 09:27 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:31 |
0:22 |
2026-05-11 |
— |
2026-05-08 09:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:33 |
— |
✓ |
✓ |
|
INC6512336 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-15 16:01 |
2026-05-08 07:37 |
2026-05-08 07:37 |
Soft reset , operacional |
— |
2026-05-08 15:41 |
2026-05-08 09:05 |
2026-05-08 09:27 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:28 |
0:22 |
2026-05-11 |
— |
2026-05-08 09:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:35 |
— |
✓ |
✓ |
|
INC6511385 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-11 10:19 |
2026-05-07 18:08 |
2026-05-07 18:08 |
Operacional. Se voltar acontecer por fav… |
— |
2026-05-08 18:34 |
2026-05-08 08:11 |
2026-05-08 09:27 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
14:03 |
1:16 |
2026-05-11 |
— |
2026-05-08 09:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
10:23 |
— |
✓ |
✓ |
|
INC6509984 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-17 10:00 |
2026-05-07 12:28 |
2026-05-07 12:28 |
Vamos concentrar este incidente no INC64… |
— |
2026-05-10 09:55 |
2026-05-07 15:18 |
2026-05-07 16:11 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:50 |
0:54 |
2026-05-08 |
— |
2026-05-07 16:12 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
66:38 |
— |
✓ |
✓ |
|
INC6509375 |
Closed |
— |
Cada vez que tentámos passar para o menu… |
2026-05-08 13:51 |
2026-05-07 12:08 |
2026-05-07 10:32 |
Corrigido |
— |
2026-05-08 10:03 |
2026-05-07 14:26 |
2026-05-07 14:28 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:55 |
0:02 |
2026-05-08 |
— |
2026-05-07 14:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:37 |
— |
✓ |
✓ |
|
INC6509421 |
Closed |
— |
Cada vez que tentámos passar para o menu… |
2026-05-08 13:51 |
2026-05-07 12:16 |
2026-05-07 10:41 |
Corrigido |
— |
2026-05-08 10:03 |
2026-05-07 14:26 |
2026-05-07 14:27 |
(816) SCO 4 - Carcavelos |
816 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:44 |
0:01 |
2026-05-08 |
— |
2026-05-07 14:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:37 |
— |
✓ |
✓ |
|
INC6509913 |
Closed |
— |
817 cx 67 |
2026-05-27 10:02 |
2026-05-07 12:17 |
2026-05-07 12:17 |
Feita a ligação dos cabos do Pelicano co… |
— |
2026-05-20 09:09 |
2026-05-07 14:06 |
2026-05-07 14:17 |
(704) SCO 17 - Alfragide |
704 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
1:49 |
0:11 |
2026-05-08 |
— |
2026-05-07 14:27 |
2026-05-20 |
Concluido |
— |
— |
1.00 |
1.00 |
50.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
1 |
— |
250.00 € |
6.92 € |
306.92 € |
300.00 € |
Faturado |
307:04 |
— |
✓ |
✓ |
|
INC6496390 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-05-14 11:02 |
2026-05-04 16:33 |
2026-05-04 16:33 |
Soft reset operacional |
— |
2026-05-07 10:48 |
2026-05-07 10:44 |
2026-05-07 11:26 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
66:11 |
0:43 |
2026-05-08 |
— |
2026-05-07 11:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC6508318 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-08 13:51 |
2026-05-07 07:49 |
2026-05-07 07:49 |
Atualizado , iremos colocar as cameras a… |
— |
2026-05-08 09:46 |
2026-05-07 09:41 |
2026-05-07 11:26 |
(529) Leroy Merlin Carcavelos - Supervis… |
529 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:52 |
1:46 |
2026-05-08 |
— |
2026-05-07 11:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:05 |
— |
✓ |
✓ |
|
INC6508053 |
Closed |
— |
Cancelas não abrem com leitura de matric… |
2026-05-11 07:36 |
2026-05-07 07:05 |
2026-05-07 07:05 |
Resolvidos os problemas da firewall , já… |
— |
2026-05-10 09:55 |
2026-05-07 08:46 |
2026-05-07 11:26 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
3 - Server Issue (3rd Party to provider) |
0 - N/A |
No Connection |
1- XHOCKWARE |
3 |
— |
1:41 |
2:41 |
2026-05-08 |
— |
2026-05-07 11:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
73:09 |
— |
✓ |
✓ |
|
INC6506671 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-05-15 10:01 |
2026-05-06 16:39 |
2026-05-06 16:39 |
Devem esvaziar o ICS e voltar a carregar… |
— |
2026-05-08 09:21 |
2026-05-06 18:04 |
2026-05-06 18:04 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:25 |
0:00 |
2026-05-07 |
— |
2026-05-07 11:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
39:17 |
— |
✓ |
✓ |
|
INC6491879 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-05-13 16:01 |
2026-05-03 19:51 |
2026-05-03 19:51 |
DUPLICADO DE INC6488676
Vamos encerrar … |
— |
2026-05-06 15:18 |
2026-05-06 15:58 |
2026-05-06 16:16 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
68:07 |
0:19 |
2026-05-07 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6505170 |
Closed |
— |
Outro |
2026-05-14 11:00 |
2026-05-06 11:35 |
2026-05-06 11:35 |
Situação resolvida |
— |
2026-05-07 10:54 |
2026-05-06 15:23 |
2026-05-06 15:32 |
(916) SCO 1 - Alverca Nova |
916 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:47 |
0:10 |
2026-05-07 |
— |
2026-05-06 15:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:32 |
— |
✓ |
✓ |
|
INC6505174 |
Closed |
— |
não puxa as notas |
2026-05-13 15:05 |
2026-05-06 11:36 |
2026-05-06 11:36 |
De momento encontra-se operacional. Se v… |
— |
2026-05-06 14:51 |
2026-05-06 12:51 |
2026-05-06 14:55 |
(653) SCO 10 - Almada |
653 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
1- XHOCKWARE |
3 |
— |
1:15 |
2:04 |
2026-05-07 |
— |
2026-05-06 15:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:00 |
— |
✓ |
✓ |
|
INC6504705 |
Closed |
— |
Modulo de notas, não dá luz e o de moeda… |
2026-05-19 10:00 |
2026-05-06 10:08 |
2026-05-06 10:02 |
Substituída a placa controladora e após … |
— |
2026-05-12 09:41 |
2026-05-06 11:14 |
2026-05-06 11:15 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
6 - SCO Chassis |
Placa controladora |
1- XHOCKWARE |
3 |
— |
1:11 |
0:01 |
2026-05-07 |
— |
2026-05-06 11:15 |
2026-05-12 |
Concluido |
— |
106.10 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
106.10 € |
250.00 € |
143.90 € |
Faturado |
142:27 |
— |
✓ |
✓ |