|
INC6016745 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-17 11:59 |
2025-12-11 11:33 |
2025-12-11 11:33 |
Configuração atualizada |
— |
2025-12-11 12:55 |
2025-12-11 12:43 |
2025-12-11 12:54 |
(799) SCO 3 - Colombo |
799 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:10 |
0:11 |
2025-12-12 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:12 |
— |
✓ |
✓ |
|
INC6017202 |
Closed |
— |
Sms Scos |
2025-12-16 14:12 |
2025-12-11 13:07 |
2025-12-11 13:07 |
Operacional |
— |
2025-12-12 10:03 |
2025-12-11 13:57 |
2025-12-11 15:05 |
(280) SCO 8 - Alta Lisboa |
280 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:50 |
1:08 |
2025-12-12 |
— |
2025-12-12 09:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:05 |
— |
✓ |
✓ |
|
INC6016814 |
Closed |
— |
Outro |
2025-12-18 16:00 |
2025-12-11 11:50 |
2025-12-11 11:50 |
Já se encontra operacional |
— |
2025-12-11 15:05 |
2025-12-11 14:40 |
2025-12-11 15:03 |
(800) SCO 4 - Colombo |
800 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:50 |
0:23 |
2025-12-12 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:25 |
— |
✓ |
✓ |
|
INC6017750 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-18 16:01 |
2025-12-11 14:31 |
2025-12-11 14:31 |
Config alterada. Operacional |
— |
2025-12-11 15:10 |
2025-12-11 14:43 |
2025-12-11 15:06 |
(337) SCO 2 - Chaves |
337 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:13 |
0:22 |
2025-12-12 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:27 |
— |
✓ |
✓ |
|
INC6017828 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-16 10:20 |
2025-12-11 14:48 |
2025-12-11 14:48 |
Técnico em loja testou as 2 máquinas e n… |
— |
2025-12-16 09:54 |
2025-12-11 15:08 |
2025-12-11 15:11 |
(827) SCO 4 - Guimarães |
827 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
0:20 |
0:04 |
2025-12-12 |
— |
2025-12-11 15:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
114:47 |
— |
✓ |
✓ |
|
INC6017637 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-05 18:35 |
2025-12-11 14:11 |
2025-12-11 14:11 |
ICS foi substituído . Operacional |
— |
2026-01-05 16:31 |
2025-12-11 15:08 |
2025-12-11 15:11 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:57 |
0:03 |
2025-12-12 |
— |
2025-12-11 15:45 |
2025-12-17 |
Concluido |
— |
190.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
14.48 € |
2 |
0 |
500.00 € |
204.48 € |
514.48 € |
310.00 € |
Faturado |
601:23 |
— |
✓ |
✓ |
|
INC6017942 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-18 16:01 |
2025-12-11 15:12 |
2025-12-11 15:12 |
SCOs foram atualizados. Operacional |
— |
2025-12-11 15:44 |
2025-12-11 15:25 |
2025-12-11 15:26 |
(975) SCO 2 - Telheiras |
975 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:13 |
0:02 |
2025-12-12 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:19 |
— |
✓ |
✓ |
|
INC6016657 |
Closed |
— |
Outros erros |
2025-12-11 17:23 |
2025-12-11 11:16 |
2025-12-11 11:16 |
Config atualizada . Operacional |
— |
2025-12-11 16:27 |
2025-12-11 16:04 |
2025-12-11 16:07 |
(916) SCO 1 - Alverca Nova |
916 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:48 |
0:03 |
2025-12-12 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:23 |
— |
✓ |
✓ |
|
INC6018731 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-30 12:37 |
2025-12-11 21:00 |
2025-12-11 21:00 |
SCR trocado por equipamento novo |
— |
2025-12-30 12:06 |
2025-12-12 08:07 |
2025-12-12 09:05 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
11:07 |
0:59 |
2025-12-15 |
— |
2025-12-12 09:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
435:59 |
— |
✓ |
✓ |
|
INC6018726 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-12 16:53 |
2025-12-11 20:51 |
2025-12-11 20:51 |
Operacional |
— |
2025-12-12 16:19 |
2025-12-12 08:13 |
2025-12-12 09:05 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
11:22 |
0:52 |
2025-12-15 |
— |
2025-12-12 09:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
8:06 |
— |
✓ |
✓ |
|
INC6019651 |
Closed |
— |
SCO 808 |
2025-12-21 12:00 |
2025-12-12 07:56 |
2025-12-12 07:56 |
Encravamento de moedas resolvido após de… |
— |
2025-12-14 11:20 |
2025-12-12 09:43 |
2025-12-12 10:02 |
(280) SCO 8 - Alta Lisboa |
280 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:47 |
0:19 |
2025-12-15 |
— |
2025-12-12 10:15 |
2025-12-14 |
Concluido |
— |
42.50 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
42.50 € |
250.00 € |
207.50 € |
Faturado |
49:38 |
— |
✓ |
✓ |
|
INC6020278 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-19 12:03 |
2025-12-12 09:38 |
2025-12-12 09:38 |
Config atualizada . Operacional |
— |
2025-12-12 11:19 |
2025-12-12 10:27 |
2025-12-12 10:39 |
(699) SCO 12 - Alfragide |
699 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:49 |
0:11 |
2025-12-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:52 |
— |
✓ |
✓ |
|
INC6020594 |
Closed |
— |
Outro |
2025-12-19 17:01 |
2025-12-12 10:30 |
2025-12-12 10:30 |
Operacional |
— |
2025-12-12 16:10 |
2025-12-12 11:24 |
2025-12-12 11:25 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:53 |
0:01 |
2025-12-15 |
— |
2025-12-12 11:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:47 |
— |
✓ |
✓ |
|
INC6021502 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-19 17:01 |
2025-12-12 13:46 |
2025-12-12 13:46 |
Atualizado |
— |
2025-12-12 16:07 |
2025-12-12 14:50 |
2025-12-12 15:59 |
(690) SCO 13 - Almada |
690 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:04 |
1:09 |
2025-12-15 |
— |
2025-12-12 16:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:17 |
— |
✓ |
✓ |
|
INC6021673 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-19 17:00 |
2025-12-12 14:25 |
2025-12-12 14:25 |
Config atualizada operacional |
— |
2025-12-12 16:06 |
2025-12-12 14:50 |
2025-12-12 15:59 |
(531) Leroy Merlin Carcavelos - SCO 2 |
531 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:25 |
1:08 |
2025-12-15 |
— |
2025-12-12 16:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:16 |
— |
✓ |
✓ |
|
INC6021368 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-13 10:35 |
2025-12-12 13:16 |
2025-12-12 13:16 |
Operacional |
— |
2025-12-13 10:34 |
2025-12-12 14:51 |
2025-12-12 15:59 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:35 |
1:08 |
2025-12-15 |
— |
2025-12-12 16:03 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:43 |
— |
✓ |
✓ |
|
INC6022169 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-19 19:00 |
2025-12-12 16:30 |
2025-12-12 16:30 |
Operacional |
— |
2025-12-12 18:00 |
2025-12-12 17:11 |
2025-12-12 17:19 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
3 - SCNR Note |
Software |
1- XHOCKWARE |
3 |
— |
0:41 |
0:08 |
2025-12-15 |
— |
2025-12-12 17:20 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:48 |
— |
✓ |
✓ |
|
INC6022958 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 1 - CASSIOPEE - … |
2025-12-21 12:00 |
2025-12-13 08:45 |
2025-12-13 08:45 |
Config atualizada |
— |
2025-12-14 11:18 |
2025-12-14 07:58 |
2025-12-14 10:36 |
(675) SCO 4 - Cascais |
675 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
23:13 |
2:37 |
2025-12-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:20 |
— |
✓ |
✓ |
|
INC6017009 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-21 12:00 |
2025-12-11 12:32 |
2025-12-11 12:32 |
DUPLICADO INC6017637
Já temos um técnic… |
— |
2025-12-14 11:27 |
2025-12-14 08:29 |
2025-12-14 10:36 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
67:56 |
2:07 |
2025-12-15 |
— |
2025-12-14 11:24 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:58 |
— |
✓ |
✓ |
|
INC6022434 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-16 10:19 |
2025-12-12 20:11 |
2025-12-12 20:11 |
Encravamento de moedas resolvido após de… |
— |
2025-12-16 09:53 |
2025-12-14 08:29 |
2025-12-14 10:36 |
(827) SCO 4 - Guimarães |
827 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
36:17 |
2:07 |
2025-12-15 |
— |
2025-12-14 11:22 |
2025-12-16 |
Concluido |
— |
100.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
100.00 € |
250.00 € |
150.00 € |
Incluido contrato |
49:24 |
— |
✓ |
✓ |
|
INC6023386 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-21 12:00 |
2025-12-13 11:26 |
2025-12-13 11:26 |
Operacional |
— |
2025-12-14 11:19 |
2025-12-14 08:29 |
2025-12-14 10:36 |
(381) SCO 2 - Sacavem |
381 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
21:03 |
2:06 |
2025-12-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:50 |
— |
✓ |
✓ |
|
INC6024576 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-21 17:00 |
2025-12-14 09:34 |
2025-12-14 09:34 |
Já se encontra operacional |
— |
2025-12-14 16:18 |
2025-12-14 12:03 |
2025-12-14 12:03 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
2:29 |
0:00 |
2025-12-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:16 |
— |
✓ |
✓ |
|
INC6023466 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 2 - Outro |
2025-12-21 17:00 |
2025-12-13 12:01 |
2025-12-13 12:01 |
De momento está operacional . Se voltar … |
— |
2025-12-14 16:21 |
2025-12-14 12:05 |
2025-12-14 12:05 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
24:04 |
0:00 |
2025-12-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:17 |
— |
✓ |
✓ |
|
INC6025013 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-15 18:04 |
2025-12-14 18:12 |
2025-12-14 18:12 |
Config atualizada . Operacional |
— |
2025-12-15 11:13 |
2025-12-15 09:50 |
2025-12-15 10:36 |
(659) SCO 12 - Sintra |
659 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
15:38 |
0:45 |
2025-12-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:23 |
— |
✓ |
✓ |
|
INC6025050 |
Closed |
— |
Self checkout 804 não puxa notas |
2025-12-22 11:02 |
2025-12-14 20:02 |
2025-12-14 20:02 |
Soft reset , operacional |
— |
2025-12-15 10:47 |
2025-12-15 09:52 |
2025-12-15 10:35 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
13:50 |
0:43 |
2025-12-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:55 |
— |
✓ |
✓ |
|
INC6026300 |
Closed |
— |
Erro tubo |
2025-12-23 17:02 |
2025-12-15 08:20 |
2025-12-15 08:20 |
Encravamento de moedas resolvido após de… |
— |
2025-12-16 16:49 |
2025-12-15 09:52 |
2025-12-15 10:35 |
(706) SCO 10 - Coimbra |
706 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:32 |
0:43 |
2025-12-16 |
— |
2025-12-15 10:39 |
2025-12-16 |
Concluido |
— |
45.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
45.00 € |
250.00 € |
205.00 € |
Faturado |
30:57 |
— |
✓ |
✓ |
|
INC6022942 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2025-12-22 12:02 |
2025-12-13 08:38 |
2025-12-13 08:38 |
Config atualizada . Operacional |
— |
2025-12-15 11:19 |
2025-12-15 10:06 |
2025-12-15 10:36 |
(876) SCO 5 - Loures |
876 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
49:28 |
0:29 |
2025-12-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:13 |
— |
✓ |
✓ |
|
INC6027060 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-19 12:23 |
2025-12-15 09:56 |
2025-12-15 09:56 |
Resolvido , mas o cheque de desconto est… |
— |
2025-12-16 12:43 |
2025-12-15 10:15 |
2025-12-15 10:35 |
(200) SCO 1 - Amadora |
200 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:19 |
0:20 |
2025-12-16 |
— |
2025-12-15 10:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
26:28 |
— |
✓ |
✓ |
|
INC6024644 |
Closed |
— |
SCO 4 | Diferenças de valores |
2025-12-22 13:00 |
2025-12-14 10:39 |
2025-12-14 10:39 |
Bom dia ,
Seguem as informações que … |
— |
2025-12-15 12:43 |
2025-12-15 10:28 |
2025-12-15 10:36 |
(812) SCO 4 - Sacavém |
812 |
2 - Unknown |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
23:49 |
0:08 |
2025-12-16 |
— |
2025-12-15 11:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:16 |
— |
✓ |
✓ |
|
INC6023364 |
Closed |
— |
SCOS |
2025-12-22 12:01 |
2025-12-13 11:18 |
2025-12-13 11:18 |
Config atualizada .Operacional |
— |
2025-12-15 11:25 |
2025-12-15 10:38 |
2025-12-15 11:20 |
(270) SCO 3 - Evora |
270 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
47:20 |
0:41 |
2025-12-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:47 |
— |
✓ |
✓ |
|
INC6023461 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-01-15 17:02 |
2025-12-13 11:59 |
2025-12-13 11:59 |
SCR substituído , operacional |
— |
2026-01-08 16:06 |
2025-12-15 14:08 |
2025-12-15 14:09 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
50:09 |
0:01 |
2025-12-16 |
— |
2025-12-15 14:12 |
— |
Sem Field |
— |
70.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
17.94 € |
— |
— |
0.00 € |
87.94 € |
17.94 € |
70.00 € |
Não faturar |
577:58 |
— |
✓ |
✓ |
|
INC6033297 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-17 17:04 |
2025-12-16 15:18 |
2025-12-16 15:18 |
Encravamento de moedas resolvido após de… |
— |
2025-12-17 12:40 |
2025-12-16 15:31 |
2025-12-16 15:32 |
(864) SCO 8 - Torres Vedras |
864 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:13 |
0:01 |
2025-12-17 |
— |
2025-12-16 15:34 |
2025-12-17 |
Concluido |
— |
127.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
127.00 € |
250.00 € |
123.00 € |
Faturado |
21:08 |
— |
✓ |
✓ |
|
INC6035545 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-24 13:02 |
2025-12-17 07:57 |
2025-12-17 07:57 |
Atualizado , operacional |
— |
2025-12-17 12:53 |
2025-12-17 08:43 |
2025-12-17 12:26 |
(841) SCO 3 - Sintra Compra Ágil |
841 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:46 |
3:44 |
2025-12-18 |
— |
2025-12-17 12:35 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:10 |
— |
✓ |
✓ |
|
INC6036095 |
Closed |
— |
Outro |
2025-12-24 13:03 |
2025-12-17 09:26 |
2025-12-17 09:26 |
Config atualizada . Operacional |
— |
2025-12-17 12:33 |
2025-12-17 09:42 |
2025-12-17 12:26 |
(208) SCO 2 - Loulé |
208 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:16 |
2:44 |
2025-12-18 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:52 |
— |
✓ |
✓ |
|
INC6040015 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2025-12-19 10:09 |
2025-12-18 09:56 |
2025-12-18 09:56 |
Soft reset operacional |
— |
2025-12-18 11:47 |
2025-12-18 10:23 |
2025-12-18 11:44 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:26 |
1:21 |
2025-12-19 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:24 |
— |
✓ |
✓ |
|
INC6043517 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-26 11:04 |
2025-12-19 09:50 |
2025-12-19 09:50 |
Ficheiro de config atualizado |
— |
2025-12-19 10:58 |
2025-12-19 09:59 |
2025-12-19 10:30 |
(371) SCO 1 - Maia |
371 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:09 |
0:31 |
2025-12-22 |
— |
2025-12-19 10:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:59 |
— |
✓ |
✓ |
|
INC6044317 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2025-12-26 09:46 |
2025-12-19 12:18 |
2025-12-19 12:18 |
Resolvido sem intervenção.
Fechado a pe… |
— |
2025-12-22 15:19 |
2025-12-19 12:32 |
2025-12-19 13:21 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
1 |
— |
0:14 |
0:49 |
2025-12-22 |
— |
2025-12-19 13:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
74:47 |
— |
✓ |
✓ |
|
INC6046167 |
Closed |
— |
Erro nas moedas de 0.05€ |
2026-01-15 12:05 |
2025-12-20 08:37 |
2025-12-20 08:37 |
ICS reparado e colocado na loja. Operaci… |
— |
2026-01-08 11:27 |
2025-12-20 08:38 |
2025-12-20 11:46 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:01 |
3:08 |
2025-12-22 |
— |
2025-12-20 11:46 |
2025-12-22 |
Concluido |
— |
100.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
100.00 € |
250.00 € |
150.00 € |
Incluido contrato |
458:49 |
— |
✓ |
✓ |
|
INC6046550 |
8 |
— |
SMS cartao da casa - desconto de vales |
2025-12-20 12:45 |
2025-12-20 11:07 |
2025-12-20 11:07 |
operacional |
— |
— |
2025-12-20 11:36 |
2025-12-20 11:47 |
(411) Leroy Merlin Funchal - SCO 1 |
411 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:29 |
0:11 |
2025-12-22 |
— |
2025-12-20 11:47 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
— |
|
INC6049251 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-01-06 11:00 |
2025-12-22 07:44 |
2025-12-22 07:44 |
Bom dia
Caixa em pagamento, esta a func… |
— |
2025-12-30 10:35 |
2025-12-22 08:42 |
2025-12-22 09:09 |
(728) SCO 7 - VN Gaia |
728 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:59 |
0:26 |
2025-12-23 |
— |
2025-12-22 09:09 |
2025-12-22 |
Concluido |
— |
25.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
25.00 € |
250.00 € |
225.00 € |
Incluido contrato |
193:52 |
— |
✓ |
✓ |
|
INC6048276 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2025-12-23 12:51 |
2025-12-21 15:04 |
2025-12-21 15:04 |
Resolvido com intervenção do técnico na … |
— |
2025-12-23 11:54 |
2025-12-22 09:39 |
2025-12-22 09:45 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
18:35 |
0:06 |
2025-12-23 |
— |
2025-12-22 09:45 |
2025-12-23 |
Concluido |
— |
98.60 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
98.60 € |
250.00 € |
151.40 € |
Incluido contrato |
26:15 |
— |
✓ |
✓ |
|
INC6051925 |
Closed |
— |
Caixa bloqueada |
2026-01-05 11:04 |
2025-12-22 16:12 |
2025-12-22 16:12 |
SCO 6 , sudo reboot ok. |
— |
2025-12-29 10:23 |
2025-12-22 17:05 |
2025-12-22 18:17 |
(896) SCO 7 - Caldas da Rainha |
896 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:53 |
1:11 |
2025-12-23 |
— |
2025-12-22 18:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
161:18 |
— |
✓ |
✓ |
|
INC6051991 |
Closed |
— |
Erro na SCO supervisão |
2025-12-29 19:00 |
2025-12-22 16:32 |
2025-12-22 16:32 |
Resolvido sem intervenção no local
Máqu… |
— |
2025-12-22 18:21 |
2025-12-22 17:55 |
2025-12-22 17:55 |
(690) SCO 13 - Almada |
690 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:23 |
0:00 |
2025-12-23 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:26 |
— |
✓ |
✓ |
|
INC6052953 |
Closed |
— |
sco nao carrega |
2025-12-30 12:02 |
2025-12-23 08:31 |
2025-12-23 08:31 |
Máquina operacional
Verificada entrada … |
— |
2025-12-23 11:59 |
2025-12-23 09:18 |
2025-12-23 10:15 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:47 |
0:58 |
2025-12-24 |
— |
2025-12-23 10:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:41 |
— |
✓ |
✓ |
|
INC6054039 |
Closed |
— |
mau contacto fios entratada numerario |
2026-01-13 10:02 |
2025-12-23 12:40 |
2025-12-23 12:40 |
Layout da loja foi alterado assim como a… |
— |
2026-01-06 09:24 |
2025-12-23 16:45 |
2025-12-23 18:35 |
(690) SCO 13 - Almada |
690 |
3- Technical Malfunction |
0 - N/A |
Cables |
1- XHOCKWARE |
3 |
— |
4:05 |
1:50 |
2025-12-24 |
— |
2025-12-23 18:35 |
2026-01-06 |
Concluido |
— |
67.60 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
67.60 € |
250.00 € |
182.40 € |
Incluido contrato |
328:40 |
— |
✓ |
✓ |
|
INC6054335 |
Closed |
— |
sco 804 |
2026-01-05 11:00 |
2025-12-23 13:54 |
2025-12-23 13:54 |
Maquina ok |
— |
2025-12-29 10:50 |
2025-12-23 17:57 |
2025-12-23 18:34 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
4:03 |
0:38 |
2025-12-24 |
— |
2025-12-23 18:34 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
136:53 |
— |
✓ |
✓ |
|
INC6054982 |
Closed |
— |
Outro |
2026-01-05 11:05 |
2025-12-23 17:35 |
2025-12-23 17:35 |
Bom dia
Bug sera resolvido na proxima a… |
— |
2025-12-29 10:22 |
2025-12-24 11:27 |
2025-12-24 12:00 |
(352) SCO 1 - Gondomar |
352 |
5 - Bug |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
17:52 |
0:33 |
2025-12-25 |
— |
2025-12-24 12:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
118:56 |
— |
✓ |
✓ |
|
INC6056972 |
Closed |
— |
notas sco 802 |
2025-12-26 14:53 |
2025-12-24 14:46 |
2025-12-24 14:46 |
Maquina reiniciada por software |
— |
2025-12-26 14:35 |
2025-12-24 14:58 |
2025-12-25 10:45 |
(208) SCO 2 - Loulé |
208 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:12 |
19:47 |
2025-12-25 |
— |
2025-12-25 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:37 |
— |
— |
✓ |
|
INC6058246 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-02 12:01 |
2025-12-26 10:01 |
2025-12-26 10:01 |
Atualizado Supervisor e problema resolvi… |
— |
2025-12-26 11:31 |
2025-12-26 10:24 |
2025-12-26 10:25 |
(249) Supervisor - Torres Vedras |
249 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:23 |
0:01 |
2025-12-29 |
— |
2025-12-26 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:07 |
— |
✓ |
✓ |
|
INC6058204 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-05 17:01 |
2025-12-26 09:45 |
2025-12-26 09:45 |
Boa tarde, o bug e conhecido e sera reso… |
— |
2025-12-29 16:13 |
2025-12-26 10:39 |
2025-12-26 10:46 |
(975) SCO 2 - Telheiras |
975 |
3- Technical Malfunction |
1 - POS SW Related |
Printer Issue |
1- XHOCKWARE |
3 |
— |
0:53 |
0:07 |
2025-12-29 |
— |
2025-12-26 10:46 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
77:34 |
— |
✓ |
✓ |