|
INC6101826 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-13 12:50 |
2026-01-12 16:26 |
2026-01-12 16:26 |
Verificamos que já se encontra operacion… |
— |
2026-01-13 10:37 |
2026-01-13 10:32 |
2026-01-13 10:33 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
18:06 |
0:01 |
2026-01-14 |
— |
2026-01-13 10:34 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC6105396 |
Closed |
— |
Peço com avaria SCO 11 |
2026-01-21 10:00 |
2026-01-13 14:17 |
2026-01-13 14:12 |
Hub USB substituído , operacional |
— |
2026-01-14 09:55 |
2026-01-13 14:26 |
2026-01-13 14:31 |
SCO 11 - VN Gaia |
— |
3- Technical Malfunction |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
0:14 |
0:05 |
2026-01-14 |
— |
2026-01-13 14:54 |
— |
Sem Field |
— |
19.20 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
0 |
— |
0.00 € |
19.20 € |
0.00 € |
19.20 € |
Não faturar |
19:29 |
— |
✓ |
✓ |
|
INC6106259 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-23 11:04 |
2026-01-13 16:50 |
2026-01-13 16:50 |
Troca do cabo de alimentação. No entanto… |
— |
2026-01-16 10:47 |
2026-01-14 08:17 |
2026-01-14 09:37 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
15:27 |
1:20 |
2026-01-15 |
— |
2026-01-14 09:45 |
2026-01-16 |
Concluido |
— |
152.90 € |
3.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
1 |
0 |
250.00 € |
166.24 € |
263.34 € |
97.10 € |
Incluido contrato |
50:30 |
— |
✓ |
✓ |
|
INC6107526 |
Closed |
— |
SCO nao aceita notas. |
2026-01-21 10:01 |
2026-01-14 08:25 |
2026-01-14 08:25 |
Soft reset , operacional |
— |
2026-01-14 09:43 |
2026-01-14 08:26 |
2026-01-14 09:37 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:01 |
1:11 |
2026-01-15 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:17 |
— |
✓ |
✓ |
|
INC6108477 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-26 11:04 |
2026-01-14 10:43 |
2026-01-14 10:43 |
Detectado o erro. Irá ser corrigido na p… |
— |
2026-01-19 10:51 |
2026-01-14 11:13 |
2026-01-14 11:22 |
(690) SCO 13 - Almada |
690 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:30 |
0:09 |
2026-01-15 |
— |
2026-01-14 11:48 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
119:38 |
— |
✓ |
✓ |
|
INC6108910 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-26 12:00 |
2026-01-14 12:01 |
2026-01-14 12:01 |
Numa próxima atualização do SCO estes ca… |
— |
2026-01-19 11:00 |
2026-01-14 12:45 |
2026-01-14 12:45 |
(358) SCO 2 - Guimaraes |
358 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:44 |
0:01 |
2026-01-15 |
— |
2026-01-14 13:07 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
118:16 |
— |
✓ |
✓ |
|
INC6108929 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-14 18:04 |
2026-01-14 12:04 |
2026-01-14 12:04 |
Sim nós sabemos . De momento o SCO retor… |
— |
2026-01-14 16:11 |
2026-01-14 13:00 |
2026-01-14 13:07 |
(359) SCO 3 - Guimaraes |
359 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:56 |
0:07 |
2026-01-15 |
— |
2026-01-14 13:07 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:11 |
— |
✓ |
✓ |
|
INC6109285 |
Closed |
— |
Na caixa automática cliente não é reconh… |
2026-01-21 17:00 |
2026-01-14 13:14 |
2026-01-14 13:14 |
Pode ter sido um erro pontual . Testamos… |
— |
2026-01-14 16:58 |
2026-01-14 14:04 |
2026-01-14 14:34 |
(207) SCO 1 - Loulé |
207 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:50 |
0:31 |
2026-01-15 |
— |
2026-01-14 14:35 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:55 |
— |
✓ |
✓ |
|
INC6112161 |
Closed |
— |
Sco`s com erro |
2026-01-22 16:01 |
2026-01-15 09:36 |
2026-01-15 09:36 |
Já foi resolvido . Operacional |
— |
2026-01-15 15:06 |
2026-01-15 09:50 |
2026-01-15 10:14 |
(863) SCO 7 - Torres Vedras |
863 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:14 |
0:24 |
2026-01-16 |
— |
2026-01-15 10:20 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:17 |
— |
✓ |
✓ |
|
INC6112141 |
Closed |
— |
Outro |
2026-01-22 16:00 |
2026-01-15 09:33 |
2026-01-15 09:33 |
Já foi resolvido . Operacional |
— |
2026-01-15 15:07 |
2026-01-15 09:50 |
2026-01-15 10:13 |
(692) SCO 15 - Almada |
692 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:17 |
0:23 |
2026-01-16 |
— |
2026-01-15 10:20 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:17 |
— |
✓ |
✓ |
|
INC6113425 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-17 08:03 |
2026-01-15 13:13 |
2026-01-15 13:13 |
Atualizado , devem reiniciar a caixa ou … |
— |
2026-01-16 11:09 |
2026-01-15 16:16 |
2026-01-15 16:56 |
(674) SCO 3 - Cascais |
674 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:04 |
0:40 |
2026-01-16 |
— |
2026-01-15 17:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:52 |
— |
✓ |
✓ |
|
INC6114121 |
Closed |
— |
Sco 55 |
2026-01-22 17:00 |
2026-01-15 15:13 |
2026-01-15 15:13 |
Soft reset , operacional |
— |
2026-01-15 16:59 |
2026-01-15 16:30 |
2026-01-15 16:56 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:17 |
0:26 |
2026-01-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:29 |
— |
✓ |
✓ |
|
INC6114917 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-27 11:01 |
2026-01-15 19:18 |
2026-01-15 19:18 |
Sem resposta , vamos assumir que foi um … |
— |
2026-01-20 10:12 |
2026-01-16 09:11 |
2026-01-16 09:32 |
(202) SCO 3 - Amadora |
202 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
13:53 |
0:21 |
2026-01-19 |
— |
2026-01-16 09:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
97:01 |
— |
✓ |
✓ |
|
INC6114908 |
Closed |
— |
Todas as SCO sem acesso ao cartão de pon… |
2026-01-23 12:04 |
2026-01-15 19:12 |
2026-01-15 19:05 |
Já foi resolvido ontem . Se continuarem … |
— |
2026-01-16 11:50 |
2026-01-16 09:12 |
2026-01-16 09:32 |
(325) SCO 4 - Almada |
325 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
14:07 |
0:20 |
2026-01-19 |
— |
2026-01-16 09:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:38 |
— |
✓ |
✓ |
|
INC6114970 |
Closed |
— |
outro |
2026-01-16 17:39 |
2026-01-15 20:24 |
2026-01-15 20:24 |
Os SMS estão com problemas no serviço em… |
— |
2026-01-16 16:05 |
2026-01-16 09:32 |
2026-01-16 09:33 |
(922) SCO 5 - Alverca Nova |
922 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
13:07 |
0:01 |
2026-01-19 |
— |
2026-01-16 09:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:33 |
— |
✓ |
✓ |
|
INC6117885 |
Closed |
— |
Sco 6 não puxa as notas |
2026-01-26 11:07 |
2026-01-16 13:47 |
2026-01-16 13:47 |
Verificamos que já se encontra operacion… |
— |
2026-01-19 10:55 |
2026-01-16 14:23 |
2026-01-16 14:29 |
(686) SCO 6 - Barreiro |
686 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
3 - Staff @ location |
3 |
— |
0:36 |
0:06 |
2026-01-19 |
— |
2026-01-16 14:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
68:32 |
— |
✓ |
✓ |
|
INC6118430 |
Closed |
— |
Sco Não puxa as notas |
2026-01-25 10:00 |
2026-01-16 15:35 |
2026-01-16 15:35 |
Verificamos que de momento se encontra o… |
— |
2026-01-18 09:59 |
2026-01-16 15:39 |
2026-01-16 15:40 |
(690) SCO 13 - Almada |
690 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:04 |
0:01 |
2026-01-19 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
42:19 |
— |
✓ |
✓ |
|
INC6121732 |
Closed |
— |
Sco 809 Moedeiro N/A |
2026-01-20 06:38 |
2026-01-19 05:39 |
2026-01-19 05:39 |
Restart no serviço de Cash . Operacional… |
— |
2026-01-19 11:19 |
2026-01-19 07:38 |
2026-01-19 09:30 |
(281) SCO 9 - Alta Lisboa |
281 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
No Connection |
1- XHOCKWARE |
3 |
— |
1:59 |
1:52 |
2026-01-20 |
— |
2026-01-19 10:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:41 |
— |
✓ |
✓ |
|
INC6121354 |
Closed |
— |
SCO 4 de novo com problemas nas moedas |
2026-01-20 10:23 |
2026-01-18 19:44 |
2026-01-18 19:44 |
Aberto o ICS remoção das moedas espalhad… |
— |
2026-01-20 10:09 |
2026-01-19 07:51 |
2026-01-19 09:30 |
(919) SCO 4 - Alverca Nova |
919 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
12:07 |
1:40 |
2026-01-20 |
— |
2026-01-19 10:41 |
2026-01-20 |
Concluido |
— |
92.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
92.65 € |
250.00 € |
157.35 € |
Faturado |
26:19 |
— |
✓ |
✓ |
|
INC6121064 |
Closed |
— |
Outro |
2026-01-26 11:08 |
2026-01-18 11:06 |
2026-01-18 11:06 |
DUPLICADO DE INC6119869
Iremos dar segu… |
— |
2026-01-19 10:56 |
2026-01-19 08:10 |
2026-01-19 09:30 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
21:04 |
1:20 |
2026-01-20 |
— |
2026-01-19 10:41 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:46 |
— |
✓ |
✓ |
|
INC6119869 |
Closed |
— |
sco cash |
2026-01-27 17:02 |
2026-01-17 11:36 |
2026-01-17 11:36 |
Substituição do Pelicano. Operacional. P… |
— |
2026-01-20 16:34 |
2026-01-19 08:20 |
2026-01-19 09:30 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
44:44 |
1:10 |
2026-01-20 |
— |
2026-01-19 10:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Pelicano |
— |
— |
9.83 € |
19.66 € |
13.34 € |
— |
— |
0.00 € |
23.17 € |
33.00 € |
9.83 € |
Faturado |
32:13 |
— |
✓ |
✓ |
|
INC6124883 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-30 10:07 |
2026-01-19 12:56 |
2026-01-19 12:56 |
Remoção do cabo de alimentação do NV 400… |
— |
2026-01-23 09:55 |
2026-01-19 13:10 |
2026-01-19 14:21 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
1- XHOCKWARE |
3 |
— |
0:14 |
1:11 |
2026-01-20 |
— |
2026-01-19 14:22 |
2026-01-23 |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
0 |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
92:45 |
— |
✓ |
✓ |
|
INC6126033 |
Closed |
— |
dispensador tubo 0.02 |
2026-01-29 11:07 |
2026-01-19 15:34 |
2026-01-19 15:34 |
Encravamento de moedas resolvido após de… |
— |
2026-01-22 10:58 |
2026-01-19 15:37 |
2026-01-19 15:43 |
(418) Leroy Merlin Funchal - SCO 8 - CAS… |
418 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:03 |
0:07 |
2026-01-20 |
— |
2026-01-19 15:43 |
2026-01-22 |
Concluido |
— |
32.50 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
32.50 € |
250.00 € |
217.50 € |
Faturado |
67:21 |
— |
✓ |
✓ |
|
INC6127645 |
Closed |
— |
Encravamento Moedas Sco 809 |
2026-01-24 15:30 |
2026-01-20 06:17 |
2026-01-20 06:17 |
Encravamento ICS
Aberto o ICS remoção d… |
— |
2026-01-21 09:50 |
2026-01-20 08:29 |
2026-01-20 09:37 |
(281) SCO 9 - Alta Lisboa |
281 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:13 |
1:08 |
2026-01-21 |
— |
2026-01-20 09:47 |
2026-01-21 |
Concluido |
— |
72.75 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
72.75 € |
250.00 € |
177.25 € |
Incluido contrato |
25:20 |
— |
✓ |
✓ |
|
INC6126869 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-27 10:01 |
2026-01-19 21:20 |
2026-01-19 21:20 |
Já se encontra operacional |
— |
2026-01-20 09:56 |
2026-01-20 08:29 |
2026-01-20 09:37 |
(328) SCO 2 - Aveiro |
328 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
11:09 |
1:08 |
2026-01-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:26 |
— |
✓ |
✓ |
|
INC6128245 |
Closed |
— |
reciclador moedas |
2026-01-28 12:05 |
2026-01-20 07:54 |
2026-01-20 07:54 |
Verificamos que já se encontra operacion… |
— |
2026-01-21 11:33 |
2026-01-20 08:32 |
2026-01-20 09:37 |
(323) SCO 2 - Almada |
323 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
0:38 |
1:05 |
2026-01-21 |
— |
2026-01-20 10:20 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
27:01 |
— |
✓ |
✓ |
|
INC6128238 |
Closed |
— |
reciclador notas |
2026-01-27 11:04 |
2026-01-20 07:53 |
2026-01-20 07:53 |
Já se encontra operacional |
— |
2026-01-20 10:00 |
2026-01-20 08:33 |
2026-01-20 09:37 |
(690) SCO 13 - Almada |
690 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:41 |
1:04 |
2026-01-21 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:27 |
— |
✓ |
✓ |
|
INC6121270 |
Closed |
— |
sco não reconhece cofre de moedas |
2026-01-27 11:08 |
2026-01-18 16:13 |
2026-01-18 16:13 |
DUPLICADO DE INC6128245
Iremos dar segu… |
— |
2026-01-20 10:18 |
2026-01-20 09:45 |
2026-01-20 09:46 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
41:32 |
0:01 |
2026-01-21 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:34 |
— |
✓ |
✓ |
|
INC6129802 |
Closed |
— |
sco cx 60 |
2026-01-21 15:09 |
2026-01-20 10:44 |
2026-01-20 10:44 |
Verificamos que no dia de hoje esvaziara… |
— |
2026-01-21 11:45 |
2026-01-20 12:33 |
2026-01-20 14:29 |
(706) SCO 10 - Coimbra |
706 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
1:49 |
1:56 |
2026-01-21 |
— |
2026-01-20 15:02 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:13 |
— |
✓ |
✓ |
|
INC6135688 |
Closed |
— |
Não dispensa moedas 2€ |
2026-01-29 11:09 |
2026-01-21 12:51 |
2026-01-21 12:51 |
Aberto o ICS remoção das moedas existent… |
— |
2026-01-22 10:51 |
2026-01-21 14:00 |
2026-01-21 14:40 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:10 |
0:40 |
2026-01-22 |
— |
2026-01-21 14:41 |
2026-01-22 |
Concluido |
— |
77.30 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
77.30 € |
250.00 € |
172.70 € |
Incluido contrato |
20:50 |
— |
✓ |
✓ |
|
INC6141575 |
Closed |
— |
ERRO SCO 54 |
2026-01-23 10:00 |
2026-01-22 16:52 |
2026-01-22 16:52 |
Soft reset , operacional |
— |
2026-01-23 09:49 |
2026-01-23 09:05 |
2026-01-23 09:44 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
16:12 |
0:39 |
2026-01-26 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:44 |
— |
✓ |
✓ |
|
INC6147043 |
Closed |
— |
Fidelização |
2026-02-04 16:00 |
2026-01-24 11:57 |
2026-01-24 11:57 |
Do nosso lado verificamos que está a ser… |
— |
2026-01-28 15:05 |
2026-01-24 15:35 |
2026-01-24 15:50 |
(821) SCO 04 - Guarda |
821 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:38 |
0:14 |
2026-01-26 |
— |
2026-01-24 16:07 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
95:30 |
— |
✓ |
✓ |
|
INC6147757 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-26 18:23 |
2026-01-24 19:22 |
2026-01-24 19:22 |
Verificamos que no dia de hoje já está a… |
— |
2026-01-26 10:55 |
2026-01-26 10:16 |
2026-01-26 10:25 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
38:54 |
0:09 |
2026-01-27 |
— |
2026-01-26 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:40 |
— |
✓ |
✓ |
|
INC6150333 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-04 11:00 |
2026-01-26 09:27 |
2026-01-26 09:27 |
Peça 3D enviada , devem receber amanhã |
— |
2026-01-28 10:11 |
2026-01-26 11:41 |
2026-01-26 11:46 |
(685) SCO 5 - Barreiro |
685 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
2:14 |
0:05 |
2026-01-27 |
— |
2026-01-26 11:46 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Peça 3 D Pelicano |
— |
— |
— |
0.00 € |
6.67 € |
— |
— |
0.00 € |
6.67 € |
6.67 € |
0.00 € |
Faturado |
46:31 |
— |
✓ |
✓ |
|
INC6152165 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-02 15:02 |
2026-01-26 14:07 |
2026-01-26 14:07 |
Verificamos que se encontra operacional … |
— |
2026-01-26 14:40 |
2026-01-26 14:30 |
2026-01-26 14:33 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:23 |
0:03 |
2026-01-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:10 |
— |
✓ |
✓ |
|
INC6152212 |
Closed |
— |
CARTOES NOS |
2026-02-02 11:44 |
2026-01-26 14:16 |
2026-01-26 14:16 |
Vamos juntar este incidente ao INC614859… |
— |
2026-01-28 15:32 |
2026-01-26 16:24 |
2026-01-26 16:27 |
(674) SCO 3 - Cascais |
674 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:08 |
0:04 |
2026-01-27 |
— |
2026-01-26 16:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:08 |
— |
✓ |
✓ |
|
INC6154939 |
Closed |
— |
notas naao passam para o reciclador |
2026-02-03 10:04 |
2026-01-27 09:10 |
2026-01-27 09:10 |
Verificamos que já se encontra operacion… |
— |
2026-01-27 09:58 |
2026-01-27 08:13 |
2026-01-27 09:30 |
(670) SCO 8 - Leiria |
670 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
— |
1:17 |
2026-01-28 |
— |
2026-01-27 09:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:45 |
— |
✓ |
✓ |
|
INC6152257 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 7 | Avaria no mo… |
2026-02-04 15:05 |
2026-01-26 14:22 |
2026-01-26 14:22 |
Verificamos que a máquina se encontra em… |
— |
2026-01-28 14:40 |
2026-01-27 08:23 |
2026-01-27 09:30 |
(634) SCO 7 - Gondomar |
634 |
9 - Chassi |
6 - SCO Chassis |
Chassis |
1- XHOCKWARE |
3 |
— |
18:01 |
1:06 |
2026-01-28 |
— |
2026-01-27 09:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
30:17 |
— |
✓ |
✓ |
|
INC6155893 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-30 15:04 |
2026-01-27 11:06 |
2026-01-27 11:06 |
Efetuado o esvaziar do ICS.
Verificaçã… |
— |
2026-01-29 10:04 |
2026-01-27 11:38 |
2026-01-27 11:55 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:32 |
0:17 |
2026-01-28 |
— |
2026-01-27 11:56 |
2026-01-29 |
Concluido |
— |
68.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
68.00 € |
250.00 € |
182.00 € |
Incluido contrato |
46:26 |
— |
✓ |
✓ |
|
INC6162043 |
Closed |
— |
sco retem moedas |
2026-02-09 16:01 |
2026-01-28 14:08 |
2026-01-28 14:08 |
Pedido de recolha feito. Pelicano operac… |
— |
2026-02-02 15:18 |
2026-01-28 14:20 |
2026-01-28 14:29 |
(884) SCO 4 - Oeiras |
884 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
0:12 |
0:09 |
2026-01-29 |
— |
2026-01-28 15:09 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.30 € |
0 |
0 |
0.00 € |
13.30 € |
13.30 € |
0.00 € |
Faturado |
120:58 |
— |
✓ |
✓ |
|
INC6162583 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-06 11:04 |
2026-01-28 15:46 |
2026-01-28 15:46 |
Abertura, limpeza, desencravamento das m… |
— |
2026-01-30 10:05 |
2026-01-28 17:40 |
2026-01-28 17:40 |
(373) SCO 4 - Maia |
373 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:54 |
0:00 |
2026-01-29 |
— |
2026-01-29 09:38 |
2026-01-30 |
Concluido |
— |
28.00 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
28.00 € |
250.00 € |
222.00 € |
Incluido contrato |
40:25 |
— |
✓ |
✓ |
|
INC6163078 |
Closed |
— |
SCO cash |
2026-01-29 18:30 |
2026-01-28 18:36 |
2026-01-28 18:36 |
Verificamos que já se encontra operacion… |
— |
2026-01-29 10:06 |
2026-01-29 07:50 |
2026-01-29 09:36 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
3 - Staff @ location |
3 |
— |
13:14 |
1:46 |
2026-01-30 |
— |
2026-01-29 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:16 |
— |
✓ |
✓ |
|
INC6164982 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-05 15:01 |
2026-01-29 10:06 |
2026-01-29 10:06 |
Duplicado de INC6144659
Substituição do… |
— |
2026-01-29 14:27 |
2026-01-29 13:34 |
2026-01-29 14:24 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
3:28 |
0:50 |
2026-01-30 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:53 |
— |
✓ |
✓ |
|
INC6166059 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-23 18:03 |
2026-01-29 13:21 |
2026-01-29 13:21 |
Resolvido com nova atualização |
— |
2026-02-16 17:41 |
2026-01-29 14:51 |
2026-01-29 14:54 |
(972) SCO 1 - Telheiras |
972 |
2 - Unknown |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:30 |
0:04 |
2026-01-30 |
— |
2026-01-29 14:55 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
434:51 |
— |
✓ |
✓ |
|
INC6167406 |
Closed |
— |
Módulo das notas não funciona |
2026-02-06 11:00 |
2026-01-29 19:32 |
2026-01-29 19:32 |
"unknown documents" Tivemos de envar not… |
— |
2026-01-30 10:09 |
2026-01-30 09:00 |
2026-01-30 09:36 |
(670) SCO 8 - Leiria |
670 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
13:28 |
0:37 |
2026-02-02 |
— |
2026-01-30 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:09 |
— |
✓ |
✓ |
|
INC6167488 |
Closed |
— |
falha no reciclador de notas |
2026-02-06 11:00 |
2026-01-29 21:18 |
2026-01-29 21:18 |
Já se encontra operacional |
— |
2026-01-30 10:13 |
2026-01-30 09:00 |
2026-01-30 09:36 |
(655) SCO 12 - Almada |
655 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
11:42 |
0:36 |
2026-02-02 |
— |
2026-01-30 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:13 |
— |
✓ |
✓ |
|
INC6169964 |
Closed |
— |
Erro na SCO supervisão |
2026-02-06 13:00 |
2026-01-30 12:25 |
2026-01-30 12:25 |
Atualizado |
— |
2026-01-30 12:40 |
2026-01-30 12:28 |
2026-01-30 12:36 |
(421) Leroy Merlin Funchal - Supervisor … |
421 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:03 |
0:08 |
2026-02-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:12 |
— |
✓ |
✓ |
|
INC6170049 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-02 09:44 |
2026-01-30 12:45 |
2026-01-30 12:45 |
Aparenta estar resolvido. Se voltar acon… |
— |
2026-01-30 16:18 |
2026-01-30 13:20 |
2026-01-30 14:23 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
0:35 |
1:03 |
2026-02-02 |
— |
2026-01-30 14:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:58 |
— |
✓ |
✓ |
|
INC6170699 |
Closed |
— |
tubo moedas |
2026-02-12 10:06 |
2026-01-30 14:58 |
2026-01-30 14:58 |
Encravamento de moedas resolvido após de… |
— |
2026-02-05 09:30 |
2026-01-30 14:59 |
2026-01-30 15:21 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:01 |
0:23 |
2026-02-02 |
— |
2026-01-30 15:30 |
— |
Concluido |
— |
32.57 € |
0.60 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
32.57 € |
250.00 € |
217.43 € |
Faturado |
138:32 |
— |
✓ |
✓ |
|
INC6167523 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-05 10:34 |
2026-01-29 22:18 |
2026-01-29 22:18 |
Encravamento de moedas resolvido após de… |
— |
2026-02-03 15:27 |
2026-02-01 08:25 |
2026-02-01 11:01 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
58:07 |
2:36 |
2026-02-02 |
— |
2026-02-01 11:05 |
— |
Concluido |
— |
35.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
35.00 € |
250.00 € |
215.00 € |
Incluido contrato |
55:02 |
— |
✓ |
✓ |