|
INC6625763 |
Resolved |
— |
módulo moedas |
2026-06-18 09:54 |
2026-06-08 16:21 |
2026-06-08 16:21 |
Verificamos que o Pelicano já foi instal… |
— |
2026-06-18 09:54 |
2026-06-08 18:01 |
2026-06-08 18:01 |
(788) SCO 7 - Santarém |
788 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:40 |
0:00 |
2026-06-09 |
— |
2026-06-08 18:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
231:53 |
— |
✓ |
— |
|
INC6624755 |
Closed |
— |
Não aceita notas |
2026-06-16 10:11 |
2026-06-08 12:54 |
2026-06-08 12:54 |
Verificamos que já se encontra operacion… |
— |
2026-06-09 09:58 |
2026-06-08 10:29 |
2026-06-08 10:36 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
— |
0:07 |
2026-06-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:29 |
— |
✓ |
✓ |
|
INC6623099 |
Closed |
— |
modulo das notas com erro |
2026-06-08 10:09 |
2026-06-08 08:53 |
2026-06-08 08:53 |
Operacional |
— |
2026-06-08 10:05 |
2026-06-08 10:29 |
2026-06-08 10:36 |
(670) SCO 8 - Leiria |
670 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:36 |
0:07 |
2026-06-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
✓ |
✓ |
|
INC6622295 |
Closed |
— |
A SCO 2 as notas que ficam no reciculado… |
2026-06-08 09:49 |
2026-06-08 07:42 |
2026-06-08 07:40 |
Já se encontra operacional |
— |
2026-06-08 09:45 |
2026-06-08 10:21 |
2026-06-08 10:36 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
2:40 |
0:15 |
2026-06-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
✓ |
✓ |
|
INC6616505 |
Closed |
— |
Erro na SCO supervisão |
2026-06-15 10:07 |
2026-06-05 12:47 |
2026-06-05 12:47 |
Atualizado |
— |
2026-06-08 09:59 |
2026-06-05 15:29 |
2026-06-05 15:29 |
(421) Leroy Merlin Funchal - Supervisor … |
421 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:41 |
0:00 |
2026-06-08 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
66:31 |
✓ |
✓ |
✓ |
|
INC6615414 |
Closed |
— |
SCO 05 | Numerário | Não aceita dinheiro… |
2026-06-12 15:04 |
2026-06-05 09:46 |
2026-06-05 09:31 |
Soft reset , operacional . Se voltar aco… |
— |
2026-06-05 14:26 |
2026-06-05 14:38 |
2026-06-05 14:57 |
(685) SCO 5 - Barreiro |
685 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
5:07 |
0:19 |
2026-06-08 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
✓ |
✓ |
|
INC6612936 |
Closed |
— |
SCO2 (CX52) - Loja Figueira da Foz (056) |
2026-06-12 10:02 |
2026-06-04 14:40 |
2026-06-04 14:35 |
SCO atualizado |
— |
2026-06-05 09:57 |
2026-06-04 15:40 |
2026-06-04 15:40 |
(412) Leroy Merlin Funchal - SCO 2 |
412 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:05 |
0:00 |
2026-06-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:17 |
✓ |
✓ |
✓ |
|
INC6612689 |
On Hold |
— |
Caixa bloqueia |
2026-06-10 12:28 |
2026-06-04 13:54 |
2026-06-04 13:49 |
— |
— |
— |
2026-06-04 15:23 |
2026-06-05 09:57 |
(673) SCO 2 - Cascais |
673 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:34 |
18:34 |
2026-06-05 |
— |
2026-06-05 10:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
— |
— |
|
INC6610793 |
On Hold |
— |
SCO 055 | S/N CZC63493R5 | Product Numbe… |
2026-06-16 13:47 |
2026-06-04 07:48 |
2026-06-04 07:46 |
— |
— |
— |
2026-06-04 08:49 |
2026-06-05 09:57 |
(829) SCO 5 - GUIMARÃES |
829 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
1:04 |
25:08 |
2026-06-05 |
— |
2026-06-05 10:01 |
— |
Agendado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
— |
— |
— |
— |
|
INC6610830 |
Closed |
— |
SCO 054 | S/N CZC6349QZ | Product Number… |
2026-06-18 14:00 |
2026-06-04 07:51 |
2026-06-04 07:50 |
Limpeza do SCR, ligeiro ruído na engrena… |
— |
2026-06-18 08:42 |
2026-06-04 08:49 |
2026-06-05 09:57 |
(827) SCO 4 - Guimarães |
827 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
0:59 |
25:08 |
2026-06-05 |
— |
2026-06-05 10:01 |
— |
Agendado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
335:53 |
— |
— |
✓ |
|
INC6604212 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-15 11:01 |
2026-06-02 14:41 |
2026-06-02 14:41 |
Limpeza do sensor de calibragem sem nada… |
— |
2026-06-08 10:09 |
2026-06-03 14:36 |
2026-06-03 15:47 |
(531) Leroy Merlin Carcavelos - SCO 2 |
531 |
3- Technical Malfunction |
Cashbox |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
23:55 |
1:11 |
2026-06-04 |
— |
2026-06-03 15:47 |
2026-06-08 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
— |
115:33 |
✓ |
✓ |
✓ |
|
INC6606036 |
Closed |
— |
sco 804 |
2026-06-10 10:04 |
2026-06-03 07:11 |
2026-06-03 07:11 |
Resolvido pelos operadores . S/intervenç… |
— |
2026-06-03 09:36 |
2026-06-03 08:28 |
2026-06-03 09:49 |
(325) SCO 4 - Almada |
325 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:17 |
1:21 |
2026-06-04 |
— |
2026-06-03 10:09 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:08 |
✓ |
✓ |
✓ |
|
INC6603541 |
Closed |
— |
sco 810 |
2026-06-09 14:04 |
2026-06-02 12:38 |
2026-06-02 12:38 |
Operadora confirmou que estava operacion… |
— |
2026-06-02 13:51 |
2026-06-02 13:41 |
2026-06-02 14:18 |
(653) SCO 10 - Almada |
653 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:03 |
0:37 |
2026-06-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:10 |
✓ |
✓ |
✓ |
|
INC6603551 |
Closed |
— |
sco 801 |
2026-06-12 11:01 |
2026-06-02 12:39 |
2026-06-02 12:39 |
Aberto o ICS para remoção manual das moe… |
— |
2026-06-05 10:16 |
2026-06-02 13:40 |
2026-06-02 14:18 |
(322) SCO 1 - Almada |
322 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:01 |
0:37 |
2026-06-03 |
— |
2026-06-02 14:59 |
2026-06-05 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
— |
68:36 |
✓ |
✓ |
✓ |
|
INC6603280 |
Closed |
— |
Outro |
2026-06-02 14:32 |
2026-06-02 12:18 |
2026-06-02 12:18 |
Operacional |
— |
2026-06-02 14:28 |
2026-06-02 13:35 |
2026-06-02 14:18 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:17 |
0:43 |
2026-06-03 |
— |
2026-06-02 14:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:53 |
— |
✓ |
✓ |
|
INC6602838 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-12 11:01 |
2026-06-02 11:14 |
2026-06-02 11:14 |
ICS em erro aberto o módulo e verificado… |
— |
2026-06-05 10:16 |
2026-06-02 12:38 |
2026-06-02 13:04 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:24 |
0:26 |
2026-06-03 |
— |
2026-06-02 14:27 |
2026-06-05 |
Concluido |
— |
— |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Faturado |
69:38 |
✓ |
✓ |
✓ |
|
INC6600868 |
Closed |
— |
Sco 51 scaner desconectado |
2026-06-09 11:02 |
2026-06-02 07:05 |
2026-06-02 07:05 |
SCO atualizado |
— |
2026-06-02 10:54 |
2026-06-02 11:03 |
2026-06-02 11:45 |
(241) SCO 1 - Portimão |
241 |
3- Technical Malfunction |
7 - Scanner |
Software |
1- XHOCKWARE |
3 |
— |
3:58 |
0:41 |
2026-06-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
✓ |
✓ |
|
INC6600793 |
Closed |
— |
Sco 54 scaner desconectado |
2026-06-09 12:00 |
2026-06-02 06:56 |
2026-06-02 06:56 |
Resolvido |
— |
2026-06-02 11:01 |
2026-06-02 11:03 |
2026-06-02 11:45 |
(651) SCO 4 - Portimão |
651 |
3- Technical Malfunction |
7 - Scanner |
Software |
1- XHOCKWARE |
3 |
— |
4:07 |
0:41 |
2026-06-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
✓ |
✓ |
|
INC6601698 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-09 11:01 |
2026-06-02 08:51 |
2026-06-02 08:51 |
DUPLICADO DE INC6589519
Já existe um in… |
— |
2026-06-02 10:46 |
2026-06-02 10:52 |
2026-06-02 11:45 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
2:01 |
0:53 |
2026-06-03 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
✓ |
✓ |
✓ |
|
INC6601200 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-06-02 11:04 |
2026-06-02 07:52 |
2026-06-02 07:52 |
Limpeza do Pelicano por parte do operado… |
— |
2026-06-02 09:34 |
2026-06-02 09:28 |
2026-06-02 09:41 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
3 - Staff @ location |
3 |
— |
1:37 |
0:13 |
2026-06-03 |
— |
2026-06-02 09:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:05 |
— |
✓ |
✓ |
|
INC6594261 |
Resolved |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-17 11:30 |
2026-05-31 19:04 |
2026-05-31 19:04 |
Desencravamento e limpeza do ICS, testes… |
— |
2026-06-17 11:30 |
2026-06-01 13:17 |
2026-06-01 14:28 |
(763) SCO 7 - Braga |
763 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
18:12 |
1:12 |
2026-06-02 |
— |
2026-06-01 15:31 |
— |
Agendado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
382:13 |
— |
✓ |
— |
|
INC6594047 |
Resolved |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-17 11:58 |
2026-05-31 13:25 |
2026-05-31 13:25 |
Desencravamento e limpeza do ICS, testes… |
— |
2026-06-17 11:58 |
2026-06-01 13:17 |
2026-06-01 14:28 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
23:51 |
1:12 |
2026-06-02 |
— |
2026-06-01 15:31 |
— |
Agendado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
382:41 |
— |
✓ |
— |
|
INC6597645 |
Closed |
— |
Sco 55 |
2026-06-12 11:01 |
2026-06-01 10:24 |
2026-06-01 10:24 |
Pedido de recolha efetuado |
— |
2026-06-05 10:15 |
2026-06-01 11:56 |
2026-06-01 12:01 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:31 |
0:05 |
2026-06-02 |
— |
2026-06-01 12:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
94:19 |
✓ |
✓ |
✓ |
|
INC6596218 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-09 09:13 |
2026-06-01 08:30 |
2026-06-01 08:30 |
Operacional |
— |
2026-06-02 08:58 |
2026-06-01 10:15 |
2026-06-01 10:51 |
(812) SCO 4 - Sacavém |
812 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:45 |
0:37 |
2026-06-02 |
— |
2026-06-01 11:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:43 |
✓ |
✓ |
✓ |
|
INC6596021 |
Closed |
— |
Notas não funcionam |
2026-06-09 09:12 |
2026-06-01 08:06 |
2026-06-01 08:06 |
Verificamos que ambos os scos estão oper… |
— |
2026-06-02 08:55 |
2026-06-01 09:22 |
2026-06-01 10:51 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:16 |
1:30 |
2026-06-02 |
— |
2026-06-01 11:19 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:33 |
✓ |
✓ |
✓ |
|
INC6593782 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-18 09:12 |
2026-05-31 08:12 |
2026-05-31 08:12 |
SCO 14
A loja já tinha retirado o pelic… |
— |
2026-06-11 08:44 |
2026-05-31 10:41 |
2026-06-01 10:51 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:29 |
24:10 |
2026-06-01 |
— |
2026-06-01 11:18 |
— |
Agendado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
262:02 |
— |
— |
✓ |
|
INC6590967 |
Closed |
— |
Cassiope |
2026-06-08 11:03 |
2026-05-29 14:57 |
2026-05-29 14:57 |
Já deve estar resolvido. Se voltar a aco… |
— |
2026-06-01 10:41 |
2026-05-30 16:05 |
2026-05-30 16:05 |
(816) SCO 4 - Carcavelos |
816 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
25:08 |
0:00 |
2026-06-01 |
— |
2026-06-01 11:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
42:37 |
✓ |
✓ |
✓ |
|
INC6592795 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-06-08 11:02 |
2026-05-30 13:40 |
2026-05-30 13:40 |
Operacional |
— |
2026-06-01 10:18 |
2026-05-30 15:47 |
2026-05-30 15:47 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
S/Intervenção |
3 - Staff @ location |
3 |
— |
2:07 |
0:00 |
2026-06-01 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
42:31 |
✓ |
✓ |
✓ |
|
INC6592753 |
Closed |
— |
SCO 806 NÃO FUNCIONA A DINHEIRO |
2026-06-09 09:08 |
2026-05-30 13:23 |
2026-05-30 13:23 |
Resolvido pelos técnicos da Xhockware qu… |
— |
2026-06-02 08:44 |
2026-05-30 14:59 |
2026-05-30 14:59 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
NV4000 JAM |
1- XHOCKWARE |
3 |
— |
1:36 |
0:00 |
2026-06-01 |
— |
2026-06-01 11:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
65:45 |
✓ |
✓ |
✓ |
|
INC6591038 |
Closed |
— |
Modulo das notas desconectado |
2026-06-02 14:03 |
2026-05-29 15:18 |
2026-05-29 15:18 |
Verificamos que já se encontra operacion… |
— |
2026-06-01 13:43 |
2026-05-29 16:24 |
2026-05-29 16:24 |
(805) SCO 5 - Penafiel |
805 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:06 |
0:00 |
2026-06-01 |
— |
2026-06-01 11:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
69:19 |
— |
✓ |
✓ |
|
INC6590682 |
Closed |
— |
Ao entrar no menu de supervisor, esta lo… |
2026-06-05 15:01 |
2026-05-29 13:51 |
2026-05-29 13:49 |
Retirado |
— |
2026-05-29 14:12 |
2026-05-29 15:01 |
2026-05-29 15:06 |
(203) SCO 4 - Amadora |
203 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:12 |
0:05 |
2026-06-01 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6589519 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-18 09:12 |
2026-05-29 09:43 |
2026-05-29 09:43 |
SCO 14
A loja já tinha retirado o pelic… |
— |
2026-06-11 08:44 |
2026-05-29 11:34 |
2026-05-29 11:42 |
(701) SCO 14 - Alfragide |
701 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
1:51 |
0:08 |
2026-06-01 |
— |
2026-05-29 11:43 |
— |
Agendado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
— |
309:10 |
— |
✓ |
✓ |
|
INC6589479 |
Closed |
— |
SCO 54 - Loja 16 Funchal |
2026-06-05 11:04 |
2026-05-29 09:38 |
2026-05-29 09:36 |
SCO atualizado |
— |
2026-05-29 10:54 |
2026-05-29 10:38 |
2026-05-29 10:54 |
(415) Leroy Merlin Funchal - SCO 4 |
415 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:16 |
2026-06-01 |
— |
2026-05-29 10:54 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:16 |
— |
✓ |
✓ |
|
INC6588841 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-05 11:01 |
2026-05-29 08:02 |
2026-05-29 08:02 |
Soft reset , operacional |
— |
2026-05-29 10:18 |
2026-05-29 09:33 |
2026-05-29 09:48 |
(328) SCO 2 - Aveiro |
328 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:31 |
0:15 |
2026-06-01 |
— |
2026-05-29 09:50 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:44 |
— |
✓ |
✓ |
|
INC6588303 |
Closed |
— |
SCO 802 |
2026-06-05 10:14 |
2026-05-29 06:33 |
2026-05-29 06:28 |
Atualizado |
— |
2026-05-29 09:53 |
2026-05-29 09:29 |
2026-05-29 09:48 |
(201) SCO 2 - Amadora |
201 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:01 |
0:19 |
2026-06-01 |
— |
2026-05-29 09:50 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:24 |
— |
✓ |
✓ |
|
INC6588992 |
Closed |
— |
nao conseguimos carregar o kit . devolve… |
2026-06-05 15:02 |
2026-05-29 08:21 |
2026-05-29 08:21 |
Operacional |
— |
2026-05-29 14:06 |
2026-05-29 09:26 |
2026-05-29 09:48 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:05 |
0:23 |
2026-06-01 |
— |
2026-05-29 09:50 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:40 |
— |
✓ |
✓ |
|
INC6588320 |
Closed |
— |
motor moedas |
2026-06-12 11:01 |
2026-05-29 06:33 |
2026-05-29 06:33 |
Encravamento de moedas resolvido após de… |
— |
2026-06-05 10:06 |
2026-05-29 08:59 |
2026-05-29 09:48 |
(735) SCO 9 - Leiria |
735 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
2:26 |
0:50 |
2026-06-01 |
— |
2026-05-29 09:50 |
2026-06-05 |
Concluido |
— |
95.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
95.00 € |
250.00 € |
155.00 € |
Faturado |
169:07 |
✓ |
✓ |
✓ |
|
INC6587534 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-05 10:17 |
2026-05-28 18:41 |
2026-05-28 18:41 |
Já temos conhecimento do bug em questão … |
— |
2026-05-29 09:46 |
2026-05-29 08:31 |
2026-05-29 09:48 |
(370) SCO 2 - Maia |
370 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
13:50 |
1:17 |
2026-06-01 |
— |
2026-05-29 09:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:14 |
— |
✓ |
✓ |
|
INC6586830 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-05 10:12 |
2026-05-28 14:41 |
2026-05-28 14:41 |
Verificamos que houveram acções em cassi… |
— |
2026-05-29 09:43 |
2026-05-28 17:57 |
2026-05-28 17:57 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:16 |
0:00 |
2026-05-29 |
— |
2026-05-29 09:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
15:46 |
— |
✓ |
✓ |
|
INC6586817 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-05 10:16 |
2026-05-28 14:38 |
2026-05-28 14:38 |
Verificamos que já se encontra operacion… |
— |
2026-05-29 09:20 |
2026-05-28 16:16 |
2026-05-28 16:38 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:38 |
0:22 |
2026-05-29 |
— |
2026-05-28 16:49 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:04 |
— |
✓ |
✓ |
|
INC6586709 |
Closed |
— |
Pedido de um transformador de spare para… |
2026-06-03 07:32 |
2026-05-28 14:32 |
2026-05-28 14:19 |
Confirmar com o operador |
— |
2026-06-02 11:36 |
2026-05-28 15:33 |
2026-05-28 15:39 |
(235) SCO 8 - Alfragide |
235 |
1 - User Error |
6 - SCO Chassis |
Chassis |
1- XHOCKWARE |
3 |
— |
1:14 |
0:06 |
2026-05-29 |
— |
2026-05-28 15:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.92 € |
— |
— |
0.00 € |
6.92 € |
6.92 € |
0.00 € |
Faturado |
116:03 |
— |
✓ |
✓ |
|
INC6586587 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-06-16 10:10 |
2026-05-28 13:59 |
2026-05-28 13:59 |
Efetuado a substituição do motor 1 no IC… |
— |
2026-06-09 09:55 |
2026-05-28 15:26 |
2026-05-28 15:39 |
(864) SCO 8 - Torres Vedras |
864 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
1:26 |
0:13 |
2026-05-29 |
— |
2026-05-28 15:42 |
— |
Concluido |
— |
137.20 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
2 |
2 |
500.00 € |
137.20 € |
500.00 € |
362.80 € |
— |
282:29 |
— |
✓ |
✓ |
|
INC6582210 |
Closed |
— |
SCO 055 | S/N CZC63493R5 | Product Numbe… |
2026-05-28 12:21 |
2026-05-27 15:24 |
2026-05-27 14:55 |
Soft reset operacional |
— |
2026-05-28 09:23 |
2026-05-28 07:58 |
2026-05-28 10:09 |
(829) SCO 5 - GUIMARÃES |
829 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
17:04 |
2:10 |
2026-05-29 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:25 |
— |
✓ |
✓ |
|
INC6582211 |
Closed |
— |
SCO 054 | S/N CZC6349QZ | Product Number… |
2026-05-28 12:20 |
2026-05-27 15:23 |
2026-05-27 14:55 |
Soft reset , operacional |
— |
2026-05-28 09:17 |
2026-05-27 16:28 |
2026-05-27 16:28 |
(827) SCO 4 - Guimarães |
827 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:34 |
0:00 |
2026-05-28 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
16:49 |
— |
✓ |
✓ |
|
INC6573784 |
Closed |
— |
Bom dia, depois que houve atualização da… |
2026-06-03 10:22 |
2026-05-26 06:33 |
2026-05-26 06:29 |
Base de dados actualizada. É preciso rei… |
— |
2026-05-27 09:26 |
2026-05-27 08:05 |
2026-05-27 09:49 |
(201) SCO 2 - Amadora |
201 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
25:37 |
1:44 |
2026-05-28 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:20 |
— |
✓ |
✓ |
|
INC6576405 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-06-03 14:03 |
2026-05-26 13:22 |
2026-05-26 13:22 |
Vamos assumir então que foi um erro pont… |
— |
2026-05-27 13:32 |
2026-05-26 16:52 |
2026-05-26 16:52 |
(280) SCO 8 - Alta Lisboa |
280 |
2 - Unknown |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
3:30 |
0:00 |
2026-05-27 |
— |
2026-05-27 10:26 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:41 |
— |
✓ |
✓ |
|
INC6574267 |
Closed |
— |
SCO 54 |
2026-06-02 12:04 |
2026-05-26 07:53 |
2026-05-26 07:53 |
Soft reset , operacional |
— |
2026-05-26 11:56 |
2026-05-26 09:28 |
2026-05-26 09:38 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:35 |
0:10 |
2026-05-27 |
— |
2026-05-26 09:47 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:28 |
— |
✓ |
✓ |
|
INC6571405 |
Closed |
— |
A SCO59 não esta a aceitar notas |
2026-06-01 12:02 |
2026-05-25 10:08 |
2026-05-25 10:03 |
Operacional |
— |
2026-05-25 11:44 |
2026-05-25 12:02 |
2026-05-25 12:43 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:59 |
0:41 |
2026-05-26 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6571108 |
Closed |
— |
Imagens da SCOs a nível nacional erradas… |
2026-06-03 09:26 |
2026-05-25 08:58 |
2026-05-25 08:56 |
SCOS atualizados |
— |
2026-05-25 13:32 |
2026-05-25 10:15 |
2026-05-25 10:15 |
(592) SCO TESTE - Sede Leroy Merlin |
592 |
2 - Unknown |
0 - N/A |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:19 |
0:01 |
2026-05-26 |
— |
2026-05-25 10:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:17 |
— |
✓ |
✓ |
|
INC6570971 |
Closed |
— |
modulo notas nao funciona |
2026-06-02 15:05 |
2026-05-25 08:29 |
2026-05-25 08:29 |
Operacional |
— |
2026-05-26 14:11 |
2026-05-25 09:46 |
2026-05-25 10:04 |
(325) SCO 4 - Almada |
325 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:17 |
0:18 |
2026-05-26 |
— |
2026-05-25 10:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
28:25 |
— |
✓ |
✓ |