|
INC6396416 |
Closed |
— |
Selfs numerário (dividir pagamento) |
2026-04-14 15:06 |
2026-04-03 18:36 |
2026-04-03 18:36 |
Vai ser feito um fix na próxima actualiz… |
— |
2026-04-07 14:31 |
2026-04-05 08:21 |
2026-04-06 09:12 |
(319) SCO 3 - Albufeira |
319 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
37:45 |
24:51 |
2026-04-06 |
— |
2026-04-06 11:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
54:10 |
— |
— |
✓ |
|
INC6396457 |
Closed |
— |
Selfs numerário (dividir pagamento) 806 … |
2026-04-13 11:02 |
2026-04-03 20:58 |
2026-04-03 20:52 |
Vamos centralizar o problema no INC63964… |
— |
2026-04-06 10:25 |
2026-04-05 08:22 |
2026-04-06 09:12 |
(757) SCO 6 - Albufeira |
757 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
35:30 |
24:50 |
2026-04-06 |
— |
2026-04-06 11:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
26:03 |
— |
— |
✓ |
|
INC6395123 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 15:02 |
2026-04-03 10:27 |
2026-04-03 10:27 |
Sem mais info. Se o problema persistir p… |
— |
2026-04-07 14:50 |
2026-04-05 08:22 |
2026-04-06 09:12 |
(745) SCO 16 - Sintra |
745 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
45:55 |
24:50 |
2026-04-06 |
— |
2026-04-06 10:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
54:28 |
— |
— |
✓ |
|
INC6394621 |
Closed |
— |
Smartcheckout Xhockware não funciona cor… |
2026-04-20 11:00 |
2026-04-03 08:43 |
2026-04-03 08:43 |
Após análise notamos que um dos serviços… |
— |
2026-04-13 10:37 |
2026-04-05 08:31 |
2026-04-06 09:13 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
47:48 |
24:42 |
2026-04-06 |
— |
2026-04-06 10:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
194:07 |
— |
— |
✓ |
|
INC6397409 |
Closed |
— |
Cliente da SCO quando seleciona dividir … |
2026-04-14 15:04 |
2026-04-04 12:05 |
2026-04-04 12:05 |
Vai ser feito um fix na próxima actualiz… |
— |
2026-04-07 14:31 |
2026-04-05 08:32 |
2026-04-06 09:12 |
(273) SCO 1 - Alta Lisboa |
273 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
20:28 |
24:40 |
2026-04-06 |
— |
2026-04-06 11:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
53:58 |
— |
— |
✓ |
|
INC6394469 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-13 10:01 |
2026-04-03 08:14 |
2026-04-03 08:14 |
Operacional |
— |
2026-04-06 09:18 |
2026-04-05 09:41 |
2026-04-06 09:13 |
(531) Leroy Merlin Carcavelos - SCO 2 |
531 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
49:27 |
23:32 |
2026-04-06 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:37 |
— |
— |
✓ |
|
INC6398827 |
Closed |
— |
Sco 807- Não assume valores |
2026-04-07 04:39 |
2026-04-06 04:38 |
2026-04-06 04:38 |
A máquina pode ter perdido o sincronismo… |
— |
2026-04-06 11:32 |
2026-04-06 08:12 |
2026-04-06 09:12 |
(279) SCO 7 - Alta Lisboa |
279 |
4 - SW issue |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
3:34 |
1:00 |
2026-04-07 |
— |
2026-04-06 11:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:21 |
— |
✓ |
✓ |
|
INC6398892 |
Closed |
— |
Sco 818 |
2026-04-13 12:00 |
2026-04-06 05:44 |
2026-04-06 05:44 |
Verificamos que já se encontra operacion… |
— |
2026-04-06 11:44 |
2026-04-06 08:12 |
2026-04-06 09:12 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Other |
1- XHOCKWARE |
3 |
— |
2:28 |
1:00 |
2026-04-07 |
— |
2026-04-06 11:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:32 |
— |
✓ |
✓ |
|
INC6399086 |
Closed |
— |
cashbox nao funciona modulo de notas |
2026-04-14 15:06 |
2026-04-06 07:30 |
2026-04-06 07:30 |
Nota bastante encravada num dos reciclad… |
— |
2026-04-07 14:45 |
2026-04-06 08:43 |
2026-04-06 09:12 |
(710) SCO 9 - Matosinhos |
710 |
3- Technical Malfunction |
Cashbox |
NV4000 JAM |
1- XHOCKWARE |
3 |
— |
1:13 |
0:29 |
2026-04-07 |
— |
2026-04-06 11:12 |
2026-04-07 |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
30:02 |
— |
✓ |
✓ |
|
INC6399121 |
Closed |
— |
sco 803 não passa as moedas para os tubo… |
2026-04-13 12:00 |
2026-04-06 07:46 |
2026-04-06 07:46 |
Duplicado de INC6394397
Vamos dar segui… |
— |
2026-04-06 11:51 |
2026-04-06 08:53 |
2026-04-06 09:12 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:07 |
0:19 |
2026-04-07 |
— |
2026-04-06 11:12 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:58 |
— |
✓ |
✓ |
|
INC6399269 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-13 11:00 |
2026-04-06 08:20 |
2026-04-06 08:20 |
Duplicado de INC6397769
Iremos dar segu… |
— |
2026-04-06 10:27 |
2026-04-06 11:24 |
2026-04-06 11:25 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
3:04 |
0:01 |
2026-04-07 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6399818 |
Closed |
— |
Outro |
2026-04-07 16:14 |
2026-04-06 12:18 |
2026-04-06 12:18 |
SCO atualizado |
— |
2026-04-06 13:28 |
2026-04-06 13:51 |
2026-04-06 14:20 |
(918) SCO 3 - Alverca Nova |
918 |
4 - SW issue |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
1:32 |
0:29 |
2026-04-07 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6400052 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 09:03 |
2026-04-06 14:05 |
2026-04-06 14:05 |
Sem mais info, se for necessário alguma … |
— |
2026-04-15 08:47 |
2026-04-06 16:12 |
2026-04-06 16:45 |
(700) SCO 13 - Alfragide |
700 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
2:07 |
0:33 |
2026-04-07 |
— |
2026-04-06 17:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
208:35 |
— |
✓ |
✓ |
|
INC6399909 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 12:04 |
2026-04-06 13:10 |
2026-04-06 13:10 |
Analisando o log não encontramos a venda… |
— |
2026-04-07 11:08 |
2026-04-06 16:13 |
2026-04-06 16:45 |
(261) SCO 1 - Colombo |
261 |
4 - SW issue |
10- Software |
Pedido informação |
1- XHOCKWARE |
3 |
— |
3:02 |
0:32 |
2026-04-07 |
— |
2026-04-06 17:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:56 |
— |
✓ |
✓ |
|
INC6401014 |
Closed |
— |
Sco 817 |
2026-04-22 09:06 |
2026-04-07 06:04 |
2026-04-07 06:04 |
Sem mais info, se for necessário alguma … |
— |
2026-04-15 08:47 |
2026-04-07 08:20 |
2026-04-07 09:42 |
(704) SCO 17 - Alfragide |
704 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
2:16 |
1:23 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
192:28 |
— |
✓ |
✓ |
|
INC6400420 |
Closed |
— |
caixa 803 |
2026-04-14 13:00 |
2026-04-06 17:13 |
2026-04-06 17:13 |
Moedas presas no sensor de crédito. Oper… |
— |
2026-04-07 12:12 |
2026-04-07 08:35 |
2026-04-07 09:42 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
15:22 |
1:08 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:37 |
— |
✓ |
✓ |
|
INC6401723 |
Closed |
— |
SCO8 (CX58) - Loja Coimbra (009) |
2026-04-14 13:06 |
2026-04-07 07:44 |
2026-04-07 07:43 |
SCO e Super atualizado |
— |
2026-04-07 12:05 |
2026-04-07 08:44 |
2026-04-07 09:42 |
(663) SCO 8 - Coimbra |
663 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
0:58 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:22 |
— |
✓ |
✓ |
|
INC6400336 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 12:03 |
2026-04-06 16:01 |
2026-04-06 16:01 |
Seguem os LOGS de Março e Abril:
Co… |
— |
2026-04-07 11:25 |
2026-04-07 09:06 |
2026-04-07 09:42 |
(260) SCO Supervisor - Colombo |
260 |
2 - Unknown |
0 - N/A |
Pedido informação |
1- XHOCKWARE |
3 |
— |
17:05 |
0:36 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:19 |
— |
✓ |
✓ |
|
INC6403324 |
Closed |
— |
sco 6 nao esta a funcionar |
2026-04-16 10:00 |
2026-04-07 10:57 |
2026-04-07 10:57 |
Substituição da placa controladora . Ope… |
— |
2026-04-09 09:02 |
2026-04-07 16:39 |
2026-04-07 16:47 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
6 - SCO Chassis |
Placa controladora |
1- XHOCKWARE |
3 |
— |
5:43 |
0:08 |
2026-04-08 |
— |
2026-04-07 16:48 |
2026-04-09 |
Concluido |
— |
107.65 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Placa Controladora |
— |
— |
50.00 € |
100.00 € |
— |
1 |
1 |
250.00 € |
157.65 € |
350.00 € |
192.35 € |
Faturado |
40:23 |
— |
✓ |
✓ |
|
INC6404901 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-15 14:01 |
2026-04-07 16:52 |
2026-04-07 16:52 |
Atenção: Vamos dar seguimento no INC6397… |
— |
2026-04-08 13:36 |
2026-04-08 08:20 |
2026-04-08 09:32 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
15:28 |
1:13 |
2026-04-09 |
— |
2026-04-08 09:40 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:16 |
— |
✓ |
✓ |
|
INC6406758 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-15 10:05 |
2026-04-08 09:04 |
2026-04-08 09:04 |
Feito o reset ao smartcheckout. Operacio… |
— |
2026-04-08 09:42 |
2026-04-08 10:09 |
2026-04-08 10:13 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:05 |
0:04 |
2026-04-09 |
— |
2026-04-08 10:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6407354 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-15 16:01 |
2026-04-08 10:31 |
2026-04-08 10:31 |
SCOs atualizados |
— |
2026-04-08 15:22 |
2026-04-08 13:25 |
2026-04-08 14:35 |
SCO 11 - VN Gaia |
— |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
2:55 |
1:10 |
2026-04-09 |
— |
2026-04-08 14:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:56 |
— |
✓ |
✓ |
|
INC6410703 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-10 09:33 |
2026-04-09 08:37 |
2026-04-09 08:37 |
SCOs atualizados |
— |
2026-04-09 09:34 |
2026-04-09 10:01 |
2026-04-09 10:33 |
(981) SCO 8 - Telheiras |
981 |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
1:24 |
0:32 |
2026-04-10 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6414501 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-17 12:02 |
2026-04-09 17:13 |
2026-04-09 17:13 |
Vamos centralizar este incidente no INC6… |
— |
2026-04-10 11:44 |
2026-04-10 08:03 |
2026-04-10 09:31 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
14:50 |
1:28 |
2026-04-13 |
— |
2026-04-10 09:47 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:41 |
— |
✓ |
✓ |
|
INC6414499 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 17:00 |
2026-04-09 17:11 |
2026-04-09 17:11 |
Verificamos que no dia 9 e 10 as vendas … |
— |
2026-04-11 16:51 |
2026-04-10 08:03 |
2026-04-10 09:31 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
14:53 |
1:28 |
2026-04-13 |
— |
2026-04-10 09:42 |
2026-04-10 |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
32:48 |
— |
✓ |
✓ |
|
INC6417429 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-21 10:05 |
2026-04-10 11:58 |
2026-04-10 11:58 |
Encravamento de moedas resolvido após de… |
— |
2026-04-14 09:55 |
2026-04-10 13:29 |
2026-04-10 15:05 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:31 |
1:37 |
2026-04-13 |
— |
2026-04-10 15:13 |
2026-04-14 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
92:26 |
— |
✓ |
✓ |
|
INC6419428 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 17:00 |
2026-04-11 09:58 |
2026-04-11 09:58 |
API key atualizada |
— |
2026-04-11 16:36 |
2026-04-11 11:24 |
2026-04-11 12:26 |
(411) Leroy Merlin Funchal - SCO 1 |
411 |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
1:25 |
1:03 |
2026-04-13 |
— |
2026-04-11 12:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:13 |
— |
✓ |
✓ |
|
INC6419379 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 17:00 |
2026-04-11 09:35 |
2026-04-11 09:35 |
API key atualizada |
— |
2026-04-11 16:27 |
2026-04-11 11:28 |
2026-04-11 12:26 |
(347) SCO 1 - VN Gaia |
347 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:53 |
0:58 |
2026-04-13 |
— |
2026-04-11 12:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:59 |
— |
✓ |
✓ |
|
INC6419737 |
Closed |
— |
moedas enceavadas |
2026-04-20 10:02 |
2026-04-11 12:53 |
2026-04-11 12:53 |
Verificação do estado do circuito e meca… |
— |
2026-04-13 09:09 |
2026-04-11 14:17 |
2026-04-11 17:11 |
(884) SCO 4 - Oeiras |
884 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:24 |
2:55 |
2026-04-13 |
— |
2026-04-11 17:37 |
2026-04-13 |
Concluido |
— |
72.90 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
72.90 € |
250.00 € |
177.10 € |
Incluido contrato |
42:52 |
— |
✓ |
✓ |
|
INC6419887 |
Closed |
— |
Erro na SCO supervisão |
2026-04-18 13:36 |
2026-04-11 14:15 |
2026-04-11 14:15 |
Operacional |
— |
2026-04-11 16:41 |
2026-04-11 16:04 |
2026-04-11 17:11 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:49 |
1:07 |
2026-04-13 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:37 |
— |
✓ |
✓ |
|
INC6418704 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-21 09:04 |
2026-04-10 20:37 |
2026-04-10 20:37 |
Aberto o ICS remoção das moedas espalhad… |
— |
2026-04-14 08:43 |
2026-04-12 08:46 |
2026-04-12 11:07 |
(859) SCO 4 - Torres Vedras |
859 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
36:09 |
2:21 |
2026-04-13 |
— |
2026-04-12 11:08 |
2026-04-14 |
Concluido |
— |
122.20 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
122.20 € |
250.00 € |
127.80 € |
Faturado |
47:57 |
— |
✓ |
✓ |
|
INC6425407 |
Closed |
— |
SCO1 (CX51) - Loja Cascais (038) |
2026-04-21 10:00 |
2026-04-13 14:39 |
2026-04-13 14:37 |
SCO e Super atualizados |
— |
2026-04-14 09:04 |
2026-04-13 15:39 |
2026-04-13 15:45 |
(672) SCO 1 - Cascais |
672 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:06 |
2026-04-14 |
— |
2026-04-14 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:25 |
— |
✓ |
✓ |
|
INC6425927 |
Closed |
— |
SCO 810 COM RECICLADOR DE NOTAS ENCRAVAD… |
2026-04-27 10:05 |
2026-04-13 17:48 |
2026-04-13 17:48 |
Verificação do estado do SCR sem nenhuma… |
— |
2026-04-20 09:48 |
2026-04-14 08:18 |
2026-04-14 09:38 |
(282) SCO 10 - Alta Lisboa |
282 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
14:30 |
1:20 |
2026-04-15 |
— |
2026-04-14 09:39 |
— |
Sem Field |
— |
42.45 € |
0.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
9.65 € |
— |
— |
0.00 € |
52.10 € |
9.65 € |
42.45 € |
Não faturar |
145:30 |
— |
✓ |
✓ |
|
INC6426801 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-21 12:04 |
2026-04-14 07:04 |
2026-04-14 07:04 |
Replanish cassete encaixada novamente op… |
— |
2026-04-14 11:54 |
2026-04-14 08:19 |
2026-04-14 09:39 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
NV4000 |
NV4000 |
1- XHOCKWARE |
3 |
— |
1:15 |
1:20 |
2026-04-15 |
— |
2026-04-14 09:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:36 |
— |
✓ |
✓ |
|
INC6419401 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-14 14:42 |
2026-04-11 09:44 |
2026-04-11 09:44 |
Feito um restart ao serviço , já se deve… |
— |
2026-04-14 14:02 |
2026-04-14 08:47 |
2026-04-14 09:38 |
(855) SCO 6 - Portimão |
855 |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
71:03 |
0:52 |
2026-04-15 |
— |
2026-04-14 09:39 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:15 |
— |
✓ |
✓ |
|
INC6427857 |
Closed |
— |
sco 804 |
2026-04-21 11:00 |
2026-04-14 09:36 |
2026-04-14 09:36 |
Soft reset , já deve estar operacional |
— |
2026-04-14 10:10 |
2026-04-14 10:39 |
2026-04-14 10:53 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
1:03 |
0:14 |
2026-04-15 |
— |
2026-04-14 10:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6428595 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-20 09:57 |
2026-04-14 11:51 |
2026-04-14 11:51 |
Continuidade de serviço substituição do … |
— |
2026-04-20 09:49 |
2026-04-14 13:52 |
2026-04-14 14:57 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
2:01 |
1:05 |
2026-04-15 |
— |
2026-04-14 14:58 |
2026-04-14 |
Concluido |
— |
136.40 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
2 |
2 |
500.00 € |
149.74 € |
513.34 € |
363.60 € |
Faturado |
139:57 |
— |
✓ |
✓ |
|
INC6429241 |
Closed |
— |
O ldap da colega ficou salvo no login de… |
2026-04-14 14:16 |
2026-04-14 13:45 |
2026-04-14 13:41 |
Retirado. Operacional |
— |
2026-04-14 14:10 |
2026-04-14 14:49 |
2026-04-14 14:57 |
(812) SCO 4 - Sacavém |
812 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:08 |
0:08 |
2026-04-15 |
— |
2026-04-14 14:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6429082 |
Closed |
— |
Vales de desconto |
2026-04-23 10:03 |
2026-04-14 13:17 |
2026-04-14 13:17 |
Foi verificado com o operador dos sms e … |
— |
2026-04-16 09:04 |
2026-04-14 15:46 |
2026-04-14 16:11 |
(378) SCO 1 - Ponta Delgada |
378 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:28 |
0:26 |
2026-04-15 |
— |
2026-04-14 16:58 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
41:19 |
— |
✓ |
✓ |
|
INC6428702 |
Closed |
— |
vales de cartão da casa |
2026-04-18 10:05 |
2026-04-14 12:11 |
2026-04-14 12:11 |
Foi verificado com o operador dos sms e … |
— |
2026-04-16 09:04 |
2026-04-14 15:46 |
2026-04-14 16:11 |
(692) SCO 15 - Almada |
692 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:36 |
0:25 |
2026-04-15 |
— |
2026-04-14 16:57 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
41:17 |
— |
✓ |
✓ |
|
INC6429390 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 06:09 |
2026-04-14 14:04 |
2026-04-14 14:04 |
Verificamos que os sms de momento estão … |
— |
2026-04-17 14:20 |
2026-04-14 16:35 |
2026-04-14 16:58 |
(400) SCO 1 - Setubal |
400 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:31 |
0:23 |
2026-04-15 |
— |
2026-04-14 16:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
69:46 |
— |
✓ |
✓ |
|
INC6413394 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-23 09:05 |
2026-04-09 12:26 |
2026-04-09 12:26 |
Efetuado o esvaziar das moedas verificaç… |
— |
2026-04-16 08:55 |
2026-04-14 16:57 |
2026-04-14 16:57 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
124:31 |
0:01 |
2026-04-15 |
— |
2026-04-14 16:59 |
— |
Concluido |
— |
57.30 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
57.30 € |
250.00 € |
192.70 € |
Incluido contrato |
39:59 |
— |
✓ |
✓ |
|
INC6430213 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 09:05 |
2026-04-14 16:39 |
2026-04-14 16:39 |
DUPLICADO DE INC6413394
Iremos encerrar… |
— |
2026-04-15 08:49 |
2026-04-15 08:57 |
2026-04-15 09:38 |
(261) SCO 1 - Colombo |
261 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
16:18 |
0:41 |
2026-04-16 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6433535 |
Closed |
— |
SCO5 (CX55) - Loja Almada (003) |
2026-04-22 16:02 |
2026-04-15 12:40 |
2026-04-15 12:39 |
SCO atualizado |
— |
2026-04-15 15:24 |
2026-04-15 13:40 |
2026-04-15 15:11 |
(389) SCO 5 - Almada |
389 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
1:31 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:44 |
— |
✓ |
✓ |
|
INC6433603 |
Closed |
— |
SCO11 (CX61) - Loja Almada (003) |
2026-04-22 16:02 |
2026-04-15 12:52 |
2026-04-15 12:51 |
SCO atualizado |
— |
2026-04-15 15:25 |
2026-04-15 13:52 |
2026-04-15 15:11 |
(654) SCO 11 - Almada |
654 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
1:19 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:33 |
— |
✓ |
✓ |
|
INC6433724 |
Closed |
— |
SCO7 (CX57) - Loja Almada (003) |
2026-04-22 16:03 |
2026-04-15 13:14 |
2026-04-15 13:12 |
SCO atualizado |
— |
2026-04-15 15:25 |
2026-04-15 14:14 |
2026-04-15 15:11 |
(391) SCO 7 - Almada |
391 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
0:58 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:11 |
— |
✓ |
✓ |
|
INC6433463 |
Closed |
— |
Outro |
2026-04-27 11:00 |
2026-04-15 12:25 |
2026-04-15 12:25 |
Vai ser corrigido na próxima actualizaçã… |
— |
2026-04-20 10:20 |
2026-04-15 14:41 |
2026-04-15 15:11 |
(711) SCO 10 - Matosinhos |
711 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:16 |
0:31 |
2026-04-16 |
— |
2026-04-15 15:59 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
115:40 |
— |
✓ |
✓ |
|
INC6429191 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 17:02 |
2026-04-14 13:33 |
2026-04-14 13:33 |
Operacional |
— |
2026-04-15 16:02 |
2026-04-15 16:39 |
2026-04-15 16:50 |
(980) SCO 7 - Telheiras |
980 |
3- Technical Malfunction |
7 - Scanner |
Software |
1- XHOCKWARE |
3 |
— |
27:06 |
0:11 |
2026-04-16 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6435281 |
Closed |
— |
CASSIOPEE - Outro |
2026-04-16 09:14 |
2026-04-16 06:22 |
2026-04-16 06:22 |
Confirmado que se encontra operacional |
— |
2026-04-16 09:00 |
2026-04-16 08:01 |
2026-04-16 09:41 |
(201) SCO 2 - Amadora |
201 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:40 |
1:40 |
2026-04-17 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:59 |
— |
✓ |
✓ |
|
INC6443501 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 4 |
2026-04-27 10:05 |
2026-04-18 13:13 |
2026-04-18 13:13 |
Verificamos que já se encontra operacion… |
— |
2026-04-20 09:50 |
2026-04-20 09:06 |
2026-04-20 10:44 |
(866) SCO 4 - Figueira da Foz |
866 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
43:53 |
1:38 |
2026-04-21 |
— |
2026-04-20 10:45 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:44 |
— |
✓ |
✓ |