|
INC6206531 |
Closed |
— |
SCO 3 não efetua pagamentos a dinheiro |
2026-02-19 11:00 |
2026-02-10 08:41 |
2026-02-10 08:36 |
Verificamos que já se encontra operacion… |
— |
2026-02-12 10:22 |
2026-02-10 09:22 |
2026-02-10 09:42 |
(757) SCO 6 - Albufeira |
757 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:46 |
0:20 |
2026-02-11 |
— |
2026-02-10 09:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
49:01 |
— |
✓ |
✓ |
|
INC6204400 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-19 18:46 |
2026-02-09 17:30 |
2026-02-09 17:30 |
Peça entregue . Resolvido |
— |
2026-02-19 11:21 |
2026-02-10 09:17 |
2026-02-10 09:19 |
(300) SCO 1 - Barcelos |
300 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Other |
1- XHOCKWARE |
3 |
— |
15:47 |
0:02 |
2026-02-11 |
— |
2026-02-10 10:17 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.63 € |
0 |
0 |
0.00 € |
6.63 € |
6.63 € |
0.00 € |
Faturado |
218:04 |
— |
✓ |
✓ |
|
INC6206515 |
Closed |
— |
SCO 802 erro notas e moedas |
2026-02-17 15:37 |
2026-02-10 08:33 |
2026-02-10 08:33 |
Cabo do ICS estava desligado. Limpeza e … |
— |
2026-02-12 10:19 |
2026-02-10 08:52 |
2026-02-10 09:12 |
(208) SCO 2 - Loulé |
208 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
0:19 |
0:20 |
2026-02-11 |
— |
2026-02-10 10:37 |
2026-02-12 |
Concluido |
— |
76.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
76.00 € |
250.00 € |
174.00 € |
Incluido contrato |
49:27 |
— |
✓ |
✓ |
|
INC6206214 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-10 14:49 |
2026-02-10 07:57 |
2026-02-10 07:57 |
Corrigido ficheiro de configuração.
Op… |
— |
2026-02-10 09:53 |
2026-02-10 08:47 |
2026-02-10 09:19 |
(399) SCO Sup - Setubal |
399 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:50 |
0:32 |
2026-02-11 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:06 |
— |
✓ |
✓ |
|
INC6204435 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-17 16:00 |
2026-02-09 17:45 |
2026-02-09 17:45 |
Máquina operacional.
Se o problema volt… |
— |
2026-02-10 15:30 |
2026-02-10 08:39 |
2026-02-10 09:11 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
14:54 |
0:32 |
2026-02-11 |
— |
2026-02-10 10:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
6:51 |
— |
✓ |
✓ |
|
INC6204041 |
Closed |
— |
SCO8 (58) Loja 13 (Leiria) |
2026-02-16 17:01 |
2026-02-09 15:50 |
2026-02-09 15:48 |
SCO configurado. Máquina operacional |
— |
2026-02-09 16:33 |
2026-02-09 15:50 |
2026-02-09 16:00 |
(670) SCO 8 - Leiria |
670 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:01 |
0:10 |
2026-02-10 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:43 |
— |
✓ |
✓ |
|
INC6199685 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-19 15:04 |
2026-02-08 12:27 |
2026-02-08 12:27 |
Verificamos que de momento se encontra o… |
— |
2026-02-12 14:31 |
2026-02-08 13:56 |
2026-02-08 20:32 |
(829) SCO 5 - GUIMARÃES |
829 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
- - |
— |
1:29 |
6:37 |
2026-02-09 |
— |
2026-02-08 20:33 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
96:35 |
— |
— |
✓ |
|
INC6199680 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-17 10:14 |
2026-02-08 12:16 |
2026-02-08 12:16 |
Resolvido pela loja
Máquina operacional… |
— |
2026-02-10 09:11 |
2026-02-08 13:05 |
2026-02-08 13:26 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:49 |
0:21 |
2026-02-09 |
— |
2026-02-08 13:26 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
44:05 |
— |
✓ |
✓ |
|
INC6197597 |
Closed |
— |
ERRO SCO 54 |
2026-02-08 13:28 |
2026-02-06 19:42 |
2026-02-06 19:42 |
Sim estará resolvido |
— |
2026-02-08 13:26 |
2026-02-08 08:25 |
2026-02-08 12:25 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
36:43 |
4:00 |
2026-02-09 |
— |
2026-02-08 12:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:01 |
— |
✓ |
✓ |
|
INC6199245 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-16 12:03 |
2026-02-07 20:37 |
2026-02-07 20:37 |
Bom dia
Esta semana serão instaladas … |
— |
2026-02-09 11:29 |
2026-02-08 08:16 |
2026-02-08 11:27 |
(855) SCO 6 - Portimão |
855 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
11:38 |
3:11 |
2026-02-09 |
— |
2026-02-08 12:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
27:13 |
— |
✓ |
✓ |
|
INC6194800 |
Closed |
— |
Câmara da cancela de saída não lê matríc… |
2026-02-11 17:55 |
2026-02-06 09:04 |
2026-02-06 09:04 |
Atualmente operacional
Cúpula apresnta … |
— |
2026-02-11 16:06 |
2026-02-06 12:03 |
2026-02-06 14:04 |
(649) Leroy Merlin Sintra Cam3 |
649 |
3- Technical Malfunction |
0 - N/A |
Other |
1- XHOCKWARE |
3 |
— |
2:58 |
2:01 |
2026-02-09 |
— |
2026-02-06 14:05 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
124:04 |
— |
✓ |
✓ |
|
INC6193414 |
Closed |
— |
Módulo de notas |
2026-02-13 10:04 |
2026-02-05 18:46 |
2026-02-05 18:46 |
Soft reset operacional . Se voltar acont… |
— |
2026-02-06 09:35 |
2026-02-06 08:24 |
2026-02-06 09:31 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
3 - Staff @ location |
1 |
— |
13:39 |
1:06 |
2026-02-09 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:11 |
— |
✓ |
✓ |
|
INC6187948 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-12 12:02 |
2026-02-04 14:51 |
2026-02-04 14:51 |
De momento verificamos que se encontra o… |
— |
2026-02-05 11:31 |
2026-02-04 18:30 |
2026-02-05 09:28 |
(674) SCO 3 - Cascais |
674 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
3 - Staff @ location |
3 |
— |
3:39 |
14:58 |
2026-02-05 |
— |
2026-02-05 09:28 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:01 |
— |
— |
✓ |
|
INC6187338 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-02 11:03 |
2026-02-04 12:52 |
2026-02-04 12:52 |
Sbustituição do cabo de alimentação . Má… |
— |
2026-02-23 10:21 |
2026-02-04 14:19 |
2026-02-04 14:30 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
0 - N/A |
Cables |
1- XHOCKWARE |
3 |
— |
1:27 |
0:11 |
2026-02-05 |
— |
2026-02-04 15:11 |
2026-02-23 |
Concluido |
— |
46.45 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
6.63 € |
1 |
0 |
250.00 € |
53.08 € |
256.63 € |
203.55 € |
Faturado |
452:02 |
— |
✓ |
✓ |
|
INC6187059 |
Closed |
— |
SCO 2 (CX 52) Loja da calda da rainha (0… |
2026-02-11 13:05 |
2026-02-04 12:05 |
2026-02-04 11:58 |
SCO e Supervisor atualizados |
— |
2026-02-04 12:55 |
2026-02-04 12:05 |
2026-02-04 12:20 |
(238) SCO 2 - Caldas da Rainha |
238 |
8 - Software |
10- Software |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
0:07 |
0:14 |
2026-02-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:50 |
— |
✓ |
✓ |
|
INC6186876 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-04 16:13 |
2026-02-04 11:15 |
2026-02-04 11:15 |
SCO operacional. Soft reset máquina de n… |
— |
2026-02-04 12:36 |
2026-02-04 11:39 |
2026-02-04 12:20 |
(813) SCO 3 - Mafra |
813 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
3 - Staff @ location |
3 |
— |
0:24 |
0:40 |
2026-02-05 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:56 |
— |
✓ |
✓ |
|
INC6179503 |
Closed |
— |
sco 9 faz refisto e da o dinheiro |
2026-02-12 12:00 |
2026-02-02 16:58 |
2026-02-02 16:58 |
Verificamos que voltaram a ativar o cash… |
— |
2026-02-05 11:33 |
2026-02-03 09:12 |
2026-02-03 09:26 |
(727) SCO 9 - VN Gaia |
727 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Other |
3 - Staff @ location |
3 |
— |
16:15 |
0:14 |
2026-02-04 |
— |
2026-02-03 09:26 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
50:20 |
— |
✓ |
✓ |
|
INC6178430 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2026-02-15 13:00 |
2026-02-02 13:50 |
2026-02-02 13:50 |
Já se encontra operacional |
— |
2026-02-08 12:30 |
2026-02-02 14:41 |
2026-02-02 14:51 |
(745) SCO 16 - Sintra |
745 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Cables |
1- XHOCKWARE |
3 |
— |
0:51 |
0:10 |
2026-02-03 |
— |
2026-02-02 15:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
141:49 |
— |
✓ |
✓ |
|
INC6177974 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-08 12:02 |
2026-02-02 12:55 |
2026-02-02 12:55 |
Encravamento de moedas resolvido após de… |
— |
2026-02-05 12:15 |
2026-02-02 13:45 |
2026-02-02 14:22 |
(829) SCO 5 - GUIMARÃES |
829 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:50 |
0:37 |
2026-02-03 |
— |
2026-02-02 14:22 |
2026-02-05 |
Concluido |
— |
71.80 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
71.80 € |
250.00 € |
178.20 € |
Faturado |
70:29 |
— |
✓ |
✓ |
|
INC6176811 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-09 14:30 |
2026-02-02 10:16 |
2026-02-02 10:16 |
Nova versão SCO |
— |
2026-02-03 15:23 |
2026-02-02 11:07 |
2026-02-02 11:10 |
(981) SCO 8 - Telheiras |
981 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:51 |
0:02 |
2026-02-03 |
— |
2026-02-02 11:16 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
28:16 |
— |
✓ |
✓ |
|
INC6176690 |
Closed |
— |
Moeddeiro da sco 842 xxl |
2026-02-10 16:02 |
2026-02-02 10:02 |
2026-02-02 10:02 |
Resolvido pelos operadores de loja |
— |
2026-02-03 15:35 |
2026-02-02 11:00 |
2026-02-02 11:09 |
(947) SCO 2 - Alfragide Compra Ágil |
947 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Other |
3 - Staff @ location |
1 |
— |
0:58 |
0:10 |
2026-02-03 |
— |
2026-02-02 11:15 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
28:35 |
— |
✓ |
✓ |
|
INC6176268 |
Closed |
— |
Não passa moedas de 1€ |
2026-02-15 15:00 |
2026-02-02 09:09 |
2026-02-02 09:09 |
Encravamento ICS
Aberto o ICS remoção d… |
— |
2026-02-08 12:33 |
2026-02-02 09:10 |
2026-02-02 09:21 |
(919) SCO 4 - Alverca Nova |
919 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:01 |
0:12 |
2026-02-03 |
— |
2026-02-02 10:09 |
— |
Concluido |
— |
92.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
92.65 € |
250.00 € |
157.35 € |
Faturado |
147:23 |
— |
✓ |
✓ |
|
INC6174347 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-12 12:01 |
2026-02-01 13:11 |
2026-02-01 13:11 |
Enviamos a informação que conseguimos da… |
— |
2026-02-05 11:58 |
2026-02-01 13:59 |
2026-02-02 09:21 |
(823) SCO 3 - Chaves |
823 |
2 - Unknown |
1 - POS SW Related |
Pedido informação |
2 - Management @ HQ |
3 |
— |
0:48 |
19:22 |
2026-02-02 |
— |
2026-02-02 10:09 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
93:58 |
— |
— |
✓ |
|
INC6174308 |
Closed |
— |
CASSIOPEE - Outro |
2026-02-05 11:30 |
2026-02-01 12:26 |
2026-02-01 12:26 |
Encravamento de moedas resolvido após de… |
— |
2026-02-05 10:42 |
2026-02-01 12:41 |
2026-02-01 12:43 |
(300) SCO 1 - Barcelos |
300 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:16 |
0:02 |
2026-02-02 |
— |
2026-02-01 12:43 |
— |
Concluido |
— |
90.00 € |
3.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
90.00 € |
250.00 € |
160.00 € |
Incluido contrato |
94:01 |
— |
✓ |
✓ |
|
INC6174251 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-01 11:45 |
2026-02-01 11:11 |
2026-02-01 11:11 |
Enviada uma nota que a máquina não conse… |
— |
2026-02-01 11:28 |
2026-02-01 11:19 |
2026-02-01 11:21 |
(870) SCO 5 - Evora |
870 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
0:07 |
0:02 |
2026-02-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:09 |
— |
✓ |
✓ |
|
INC6174083 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-08 12:00 |
2026-02-01 09:02 |
2026-02-01 09:01 |
Resolvido |
— |
2026-02-01 11:36 |
2026-02-01 09:15 |
2026-02-01 11:02 |
(979) SCO 6 - Telheiras |
979 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:14 |
1:47 |
2026-02-02 |
— |
2026-02-01 11:07 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:20 |
— |
✓ |
✓ |
|
INC6174071 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-08 12:00 |
2026-02-01 08:55 |
2026-02-01 08:55 |
Resolvido |
— |
2026-02-01 11:36 |
2026-02-01 09:15 |
2026-02-01 11:01 |
(975) SCO 2 - Telheiras |
975 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:20 |
1:47 |
2026-02-02 |
— |
2026-02-01 11:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:22 |
— |
✓ |
✓ |
|
INC6172264 |
Closed |
— |
sco nao arranca |
2026-02-09 12:05 |
2026-01-31 09:31 |
2026-01-31 09:31 |
Atualizado resolvido |
— |
2026-02-02 11:13 |
2026-02-01 08:57 |
2026-02-01 11:01 |
(980) SCO 7 - Telheiras |
980 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
23:26 |
2:04 |
2026-02-02 |
— |
2026-02-01 11:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
26:16 |
— |
✓ |
✓ |
|
INC6174029 |
Closed |
— |
moedas |
2026-02-12 10:06 |
2026-02-01 08:14 |
2026-02-01 08:14 |
Encravamento de moedas resolvido após de… |
— |
2026-02-05 09:31 |
2026-02-01 08:29 |
2026-02-01 11:02 |
(693) SCO 16 - Almada |
693 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:14 |
2:34 |
2026-02-02 |
— |
2026-02-01 11:07 |
— |
Concluido |
— |
32.57 € |
0.60 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
32.57 € |
250.00 € |
217.43 € |
Incluido contrato |
97:02 |
— |
✓ |
✓ |
|
INC6167523 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-02-05 10:34 |
2026-01-29 22:18 |
2026-01-29 22:18 |
Encravamento de moedas resolvido após de… |
— |
2026-02-03 15:27 |
2026-02-01 08:25 |
2026-02-01 11:01 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
58:07 |
2:36 |
2026-02-02 |
— |
2026-02-01 11:05 |
— |
Concluido |
— |
35.00 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
35.00 € |
250.00 € |
215.00 € |
Incluido contrato |
55:02 |
— |
✓ |
✓ |
|
INC6170699 |
Closed |
— |
tubo moedas |
2026-02-12 10:06 |
2026-01-30 14:58 |
2026-01-30 14:58 |
Encravamento de moedas resolvido após de… |
— |
2026-02-05 09:30 |
2026-01-30 14:59 |
2026-01-30 15:21 |
(392) SCO 8 - Almada |
392 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:01 |
0:23 |
2026-02-02 |
— |
2026-01-30 15:30 |
— |
Concluido |
— |
32.57 € |
0.60 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
32.57 € |
250.00 € |
217.43 € |
Faturado |
138:32 |
— |
✓ |
✓ |
|
INC6170049 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-02 09:44 |
2026-01-30 12:45 |
2026-01-30 12:45 |
Aparenta estar resolvido. Se voltar acon… |
— |
2026-01-30 16:18 |
2026-01-30 13:20 |
2026-01-30 14:23 |
(881) SCO CASH 5 - Caldas da Rainha |
881 |
3- Technical Malfunction |
3 - SCNR Note |
Other |
1- XHOCKWARE |
3 |
— |
0:35 |
1:03 |
2026-02-02 |
— |
2026-01-30 14:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:58 |
— |
✓ |
✓ |
|
INC6169964 |
Closed |
— |
Erro na SCO supervisão |
2026-02-06 13:00 |
2026-01-30 12:25 |
2026-01-30 12:25 |
Atualizado |
— |
2026-01-30 12:40 |
2026-01-30 12:28 |
2026-01-30 12:36 |
(421) Leroy Merlin Funchal - Supervisor … |
421 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
0:03 |
0:08 |
2026-02-02 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:12 |
— |
✓ |
✓ |
|
INC6167488 |
Closed |
— |
falha no reciclador de notas |
2026-02-06 11:00 |
2026-01-29 21:18 |
2026-01-29 21:18 |
Já se encontra operacional |
— |
2026-01-30 10:13 |
2026-01-30 09:00 |
2026-01-30 09:36 |
(655) SCO 12 - Almada |
655 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
11:42 |
0:36 |
2026-02-02 |
— |
2026-01-30 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:13 |
— |
✓ |
✓ |
|
INC6167406 |
Closed |
— |
Módulo das notas não funciona |
2026-02-06 11:00 |
2026-01-29 19:32 |
2026-01-29 19:32 |
"unknown documents" Tivemos de envar not… |
— |
2026-01-30 10:09 |
2026-01-30 09:00 |
2026-01-30 09:36 |
(670) SCO 8 - Leiria |
670 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
13:28 |
0:37 |
2026-02-02 |
— |
2026-01-30 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:09 |
— |
✓ |
✓ |
|
INC6166059 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-23 18:03 |
2026-01-29 13:21 |
2026-01-29 13:21 |
Resolvido com nova atualização |
— |
2026-02-16 17:41 |
2026-01-29 14:51 |
2026-01-29 14:54 |
(972) SCO 1 - Telheiras |
972 |
2 - Unknown |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:30 |
0:04 |
2026-01-30 |
— |
2026-01-29 14:55 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
434:51 |
— |
✓ |
✓ |
|
INC6164982 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-05 15:01 |
2026-01-29 10:06 |
2026-01-29 10:06 |
Duplicado de INC6144659
Substituição do… |
— |
2026-01-29 14:27 |
2026-01-29 13:34 |
2026-01-29 14:24 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
3:28 |
0:50 |
2026-01-30 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:53 |
— |
✓ |
✓ |
|
INC6163078 |
Closed |
— |
SCO cash |
2026-01-29 18:30 |
2026-01-28 18:36 |
2026-01-28 18:36 |
Verificamos que já se encontra operacion… |
— |
2026-01-29 10:06 |
2026-01-29 07:50 |
2026-01-29 09:36 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
3 - Staff @ location |
3 |
— |
13:14 |
1:46 |
2026-01-30 |
— |
2026-01-29 09:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:16 |
— |
✓ |
✓ |
|
INC6162583 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-06 11:04 |
2026-01-28 15:46 |
2026-01-28 15:46 |
Abertura, limpeza, desencravamento das m… |
— |
2026-01-30 10:05 |
2026-01-28 17:40 |
2026-01-28 17:40 |
(373) SCO 4 - Maia |
373 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:54 |
0:00 |
2026-01-29 |
— |
2026-01-29 09:38 |
2026-01-30 |
Concluido |
— |
28.00 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
28.00 € |
250.00 € |
222.00 € |
Incluido contrato |
40:25 |
— |
✓ |
✓ |
|
INC6162043 |
Closed |
— |
sco retem moedas |
2026-02-09 16:01 |
2026-01-28 14:08 |
2026-01-28 14:08 |
Pedido de recolha feito. Pelicano operac… |
— |
2026-02-02 15:18 |
2026-01-28 14:20 |
2026-01-28 14:29 |
(884) SCO 4 - Oeiras |
884 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
0:12 |
0:09 |
2026-01-29 |
— |
2026-01-28 15:09 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.30 € |
0 |
0 |
0.00 € |
13.30 € |
13.30 € |
0.00 € |
Faturado |
120:58 |
— |
✓ |
✓ |
|
INC6155893 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-01-30 15:04 |
2026-01-27 11:06 |
2026-01-27 11:06 |
Efetuado o esvaziar do ICS.
Verificaçã… |
— |
2026-01-29 10:04 |
2026-01-27 11:38 |
2026-01-27 11:55 |
(675) SCO 4 - Cascais |
675 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:32 |
0:17 |
2026-01-28 |
— |
2026-01-27 11:56 |
2026-01-29 |
Concluido |
— |
68.00 € |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
68.00 € |
250.00 € |
182.00 € |
Incluido contrato |
46:26 |
— |
✓ |
✓ |
|
INC6152257 |
Closed |
— |
SCO - SELFCHECKOUT LMPT 7 | Avaria no mo… |
2026-02-04 15:05 |
2026-01-26 14:22 |
2026-01-26 14:22 |
Verificamos que a máquina se encontra em… |
— |
2026-01-28 14:40 |
2026-01-27 08:23 |
2026-01-27 09:30 |
(634) SCO 7 - Gondomar |
634 |
9 - Chassi |
6 - SCO Chassis |
Chassis |
1- XHOCKWARE |
3 |
— |
18:01 |
1:06 |
2026-01-28 |
— |
2026-01-27 09:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
30:17 |
— |
✓ |
✓ |
|
INC6154939 |
Closed |
— |
notas naao passam para o reciclador |
2026-02-03 10:04 |
2026-01-27 09:10 |
2026-01-27 09:10 |
Verificamos que já se encontra operacion… |
— |
2026-01-27 09:58 |
2026-01-27 08:13 |
2026-01-27 09:30 |
(670) SCO 8 - Leiria |
670 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
— |
1:17 |
2026-01-28 |
— |
2026-01-27 09:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:45 |
— |
✓ |
✓ |
|
INC6152212 |
Closed |
— |
CARTOES NOS |
2026-02-02 11:44 |
2026-01-26 14:16 |
2026-01-26 14:16 |
Vamos juntar este incidente ao INC614859… |
— |
2026-01-28 15:32 |
2026-01-26 16:24 |
2026-01-26 16:27 |
(674) SCO 3 - Cascais |
674 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:08 |
0:04 |
2026-01-27 |
— |
2026-01-26 16:29 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
47:08 |
— |
✓ |
✓ |
|
INC6152165 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-02-02 15:02 |
2026-01-26 14:07 |
2026-01-26 14:07 |
Verificamos que se encontra operacional … |
— |
2026-01-26 14:40 |
2026-01-26 14:30 |
2026-01-26 14:33 |
(635) SCO 8 - Gondomar |
635 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
0:23 |
0:03 |
2026-01-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:10 |
— |
✓ |
✓ |
|
INC6150333 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-02-04 11:00 |
2026-01-26 09:27 |
2026-01-26 09:27 |
Peça 3D enviada , devem receber amanhã |
— |
2026-01-28 10:11 |
2026-01-26 11:41 |
2026-01-26 11:46 |
(685) SCO 5 - Barreiro |
685 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
2:14 |
0:05 |
2026-01-27 |
— |
2026-01-26 11:46 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Peça 3 D Pelicano |
— |
— |
— |
0.00 € |
6.67 € |
— |
— |
0.00 € |
6.67 € |
6.67 € |
0.00 € |
Faturado |
46:31 |
— |
✓ |
✓ |
|
INC6147757 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-01-26 18:23 |
2026-01-24 19:22 |
2026-01-24 19:22 |
Verificamos que no dia de hoje já está a… |
— |
2026-01-26 10:55 |
2026-01-26 10:16 |
2026-01-26 10:25 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
38:54 |
0:09 |
2026-01-27 |
— |
2026-01-26 10:25 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:40 |
— |
✓ |
✓ |
|
INC6147043 |
Closed |
— |
Fidelização |
2026-02-04 16:00 |
2026-01-24 11:57 |
2026-01-24 11:57 |
Do nosso lado verificamos que está a ser… |
— |
2026-01-28 15:05 |
2026-01-24 15:35 |
2026-01-24 15:50 |
(821) SCO 04 - Guarda |
821 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:38 |
0:14 |
2026-01-26 |
— |
2026-01-24 16:07 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
95:30 |
— |
✓ |
✓ |
|
INC6141575 |
Closed |
— |
ERRO SCO 54 |
2026-01-23 10:00 |
2026-01-22 16:52 |
2026-01-22 16:52 |
Soft reset , operacional |
— |
2026-01-23 09:49 |
2026-01-23 09:05 |
2026-01-23 09:44 |
(826) SCO 4 - Braganca |
826 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
16:12 |
0:39 |
2026-01-26 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:44 |
— |
✓ |
✓ |
|
INC6135688 |
Closed |
— |
Não dispensa moedas 2€ |
2026-01-29 11:09 |
2026-01-21 12:51 |
2026-01-21 12:51 |
Aberto o ICS remoção das moedas existent… |
— |
2026-01-22 10:51 |
2026-01-21 14:00 |
2026-01-21 14:40 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:10 |
0:40 |
2026-01-22 |
— |
2026-01-21 14:41 |
2026-01-22 |
Concluido |
— |
77.30 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
77.30 € |
250.00 € |
172.70 € |
Incluido contrato |
20:50 |
— |
✓ |
✓ |