|
INC6355642 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-27 10:12 |
2026-03-23 07:57 |
2026-03-23 07:57 |
ICS já se encontrava vazio. Verificação … |
— |
2026-03-27 10:10 |
2026-03-23 14:49 |
2026-03-23 15:08 |
(859) SCO 4 - Torres Vedras |
859 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
6:52 |
0:19 |
2026-03-24 |
— |
2026-03-23 15:13 |
2026-03-27 |
Concluido |
— |
122.20 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
122.20 € |
250.00 € |
127.80 € |
Faturado |
91:21 |
— |
✓ |
✓ |
|
INC6359420 |
Closed |
— |
CASSIOPEE - Cassiopée não funciona |
2026-03-28 18:47 |
2026-03-23 19:40 |
2026-03-23 19:40 |
Já se encontra operacional |
— |
2026-03-24 10:00 |
2026-03-24 08:04 |
2026-03-24 09:39 |
(747) SCO 18 - Sintra |
747 |
3- Technical Malfunction |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
12:24 |
1:35 |
2026-03-25 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:56 |
— |
✓ |
✓ |
|
INC6360404 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 11:04 |
2026-03-24 06:32 |
2026-03-24 06:32 |
O valor a considerar deve ser o Total qu… |
— |
2026-03-24 10:06 |
2026-03-24 08:04 |
2026-03-24 09:39 |
(700) SCO 13 - Alfragide |
700 |
4 - SW issue |
10- Software |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
1:32 |
1:35 |
2026-03-25 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:02 |
— |
✓ |
✓ |
|
INC6360852 |
Closed |
— |
cashbox sem ligação com sco |
2026-03-31 10:04 |
2026-03-24 08:18 |
2026-03-24 08:18 |
Já se encontra resolvido |
— |
2026-03-24 09:40 |
2026-03-24 08:47 |
2026-03-24 09:39 |
(713) SCO 12 - Matosinhos |
713 |
2 - Unknown |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
0:29 |
0:52 |
2026-03-25 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:53 |
— |
✓ |
✓ |
|
INC6358819 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 10:06 |
2026-03-23 15:42 |
2026-03-23 15:42 |
Verificamos que a nível de notas a máqui… |
— |
2026-03-24 09:58 |
2026-03-24 09:00 |
2026-03-24 09:39 |
(261) SCO 1 - Colombo |
261 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
17:18 |
0:40 |
2026-03-25 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:59 |
— |
✓ |
✓ |
|
INC6361627 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-01 11:03 |
2026-03-24 10:09 |
2026-03-24 10:09 |
Aberto o ICS e constatou-se que nos tota… |
— |
2026-03-25 10:22 |
2026-03-24 10:42 |
2026-03-24 10:43 |
(875) SCO 6 - Loures |
875 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:34 |
0:01 |
2026-03-25 |
— |
2026-03-24 10:47 |
2026-03-25 |
Concluido |
— |
56.33 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
56.33 € |
250.00 € |
193.67 € |
Incluido contrato |
23:40 |
— |
✓ |
✓ |
|
INC6361617 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-01 11:02 |
2026-03-24 10:07 |
2026-03-24 10:07 |
ICS Com erro na dispensação de moedas de… |
— |
2026-03-25 10:21 |
2026-03-24 10:42 |
2026-03-24 10:43 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
0:35 |
0:01 |
2026-03-25 |
— |
2026-03-24 10:47 |
2026-03-25 |
Concluido |
— |
56.33 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
56.33 € |
250.00 € |
193.67 € |
Faturado |
23:39 |
— |
✓ |
✓ |
|
INC6362856 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-01 13:00 |
2026-03-24 13:46 |
2026-03-24 13:46 |
Resolvido |
— |
2026-03-25 12:08 |
2026-03-24 15:30 |
2026-03-24 15:30 |
(671) SCO SUP - Cascais |
671 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:44 |
0:00 |
2026-03-25 |
— |
2026-03-24 15:30 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
20:38 |
— |
✓ |
✓ |
|
INC6362464 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-25 13:46 |
2026-03-24 12:32 |
2026-03-24 12:32 |
Verificamos que está operacional |
— |
2026-03-25 11:39 |
2026-03-24 16:41 |
2026-03-24 16:41 |
(236) Supervisor - Caldas da Rainha |
236 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:08 |
0:00 |
2026-03-25 |
— |
2026-03-24 16:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:59 |
— |
✓ |
✓ |
|
INC6362568 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 17:02 |
2026-03-24 12:56 |
2026-03-24 12:56 |
Resolvido |
— |
2026-03-24 16:52 |
2026-03-24 16:52 |
2026-03-24 16:52 |
(260) SCO Supervisor - Colombo |
260 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:56 |
0:00 |
2026-03-25 |
— |
2026-03-24 16:52 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:00 |
— |
✓ |
✓ |
|
INC6362482 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-25 13:46 |
2026-03-24 12:36 |
2026-03-24 12:36 |
Também verificamos que as Notas de venda… |
— |
2026-03-25 11:41 |
2026-03-24 16:53 |
2026-03-24 16:53 |
(237) SCO 1 - Caldas da Rainha |
237 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
4:17 |
0:00 |
2026-03-25 |
— |
2026-03-24 16:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:48 |
— |
✓ |
✓ |
|
INC6364802 |
Closed |
— |
cashbox nao aceita moedas |
2026-04-01 13:03 |
2026-03-25 07:37 |
2026-03-25 07:37 |
SCS substituído operacional |
— |
2026-03-25 12:39 |
2026-03-25 08:02 |
2026-03-25 09:43 |
CashBox Matosinhos |
— |
3- Technical Malfunction |
SCS |
SCS JAM |
1- XHOCKWARE |
3 |
— |
0:26 |
1:41 |
2026-03-26 |
— |
2026-03-25 10:11 |
— |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Não faturar |
4:37 |
— |
✓ |
✓ |
|
INC6362576 |
Closed |
— |
Caixa 055 |
2026-04-01 11:02 |
2026-03-24 12:59 |
2026-03-24 12:59 |
Sensor de crédito estava bloqueado. Oper… |
— |
2026-03-25 10:17 |
2026-03-25 09:54 |
2026-03-25 09:54 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
3 - SCNR Note |
SCNR Soft Reset |
1- XHOCKWARE |
3 |
— |
20:55 |
0:00 |
2026-03-26 |
— |
2026-03-25 09:54 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:23 |
— |
✓ |
✓ |
|
INC6362677 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-30 08:19 |
2026-03-24 13:19 |
2026-03-24 13:19 |
Resolvido |
— |
2026-03-25 11:43 |
2026-03-25 11:43 |
2026-03-25 11:43 |
(369) SCO SUP - Maia |
369 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
22:24 |
0:00 |
2026-03-26 |
— |
2026-03-25 11:43 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:00 |
— |
✓ |
✓ |
|
INC6367828 |
Closed |
— |
Módulo Notas |
2026-03-26 10:52 |
2026-03-25 18:13 |
2026-03-25 18:13 |
Operacional |
— |
2026-03-26 10:21 |
2026-03-26 08:03 |
2026-03-26 09:20 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
13:51 |
1:17 |
2026-03-27 |
— |
2026-03-26 09:21 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:17 |
— |
✓ |
✓ |
|
INC6361515 |
Closed |
— |
Outro |
2026-03-26 10:16 |
2026-03-24 09:53 |
2026-03-24 09:53 |
Resolvido |
— |
2026-03-26 09:50 |
2026-03-26 08:36 |
2026-03-26 09:20 |
(980) SCO 7 - Telheiras |
980 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
46:43 |
0:44 |
2026-03-27 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:14 |
— |
✓ |
✓ |
|
INC6367891 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 15:01 |
2026-03-25 19:03 |
2026-03-25 19:03 |
Vai ser feito um fix na próxima actualiz… |
— |
2026-04-07 14:29 |
2026-03-26 12:49 |
2026-03-26 13:01 |
(310) SCO 1 - Viseu |
310 |
2 - Unknown |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
17:46 |
0:11 |
2026-03-27 |
— |
2026-03-26 16:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
289:40 |
— |
✓ |
✓ |
|
INC6372029 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-06 10:03 |
2026-03-27 06:38 |
2026-03-27 06:38 |
Aberto o ICS sendo que existia uma moeda… |
— |
2026-03-30 09:26 |
2026-03-27 08:25 |
2026-03-27 09:46 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:47 |
1:20 |
2026-03-30 |
— |
2026-03-27 10:05 |
2026-03-30 |
Concluido |
— |
55.45 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
55.45 € |
250.00 € |
194.55 € |
Faturado |
73:01 |
— |
✓ |
✓ |
|
INC6372935 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-27 17:31 |
2026-03-27 09:51 |
2026-03-27 09:51 |
Operacional |
— |
2026-03-27 15:52 |
2026-03-27 10:43 |
2026-03-27 15:49 |
(522) Leroy Merlin - Castelo Branco - SC… |
522 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
0:52 |
5:07 |
2026-03-30 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:09 |
— |
— |
✓ |
|
INC6373565 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-03 17:00 |
2026-03-27 12:03 |
2026-03-27 12:03 |
Vejam se essas moedas estão dentro do ch… |
— |
2026-03-27 16:33 |
2026-03-27 16:32 |
2026-03-27 16:32 |
(261) SCO 1 - Colombo |
261 |
2 - Unknown |
0 - N/A |
Other |
3 - Staff @ location |
3 |
— |
4:29 |
0:00 |
2026-03-30 |
— |
2026-03-27 16:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:01 |
— |
✓ |
✓ |
|
INC6373334 |
Closed |
— |
Outro |
2026-05-04 10:01 |
2026-03-27 11:08 |
2026-03-27 11:08 |
Estamos a trabalhar na estabilidade das … |
— |
2026-04-27 09:03 |
2026-03-27 16:34 |
2026-03-27 16:40 |
(972) SCO 1 - Telheiras |
972 |
3- Technical Malfunction |
7 - Scanner |
Other |
1- XHOCKWARE |
3 |
— |
5:26 |
0:06 |
2026-03-30 |
— |
2026-03-27 16:40 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
736:29 |
— |
✓ |
✓ |
|
INC6376453 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-03-31 10:42 |
2026-03-28 16:57 |
2026-03-28 16:57 |
Operacional |
— |
2026-03-31 08:48 |
2026-03-28 17:16 |
2026-03-29 19:40 |
(864) SCO 8 - Torres Vedras |
864 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
3 - Staff @ location |
3 |
— |
0:19 |
26:24 |
2026-03-30 |
— |
2026-03-29 19:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
63:32 |
— |
— |
✓ |
|
INC6377543 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-01 14:50 |
2026-03-29 16:36 |
2026-03-29 16:36 |
Operacional de momento. Se voltar aconte… |
— |
2026-03-31 08:51 |
2026-03-30 08:16 |
2026-03-30 10:23 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
S/Intervenção |
1- XHOCKWARE |
3 |
— |
15:41 |
2:07 |
2026-03-31 |
— |
2026-03-30 10:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
24:34 |
— |
✓ |
✓ |
|
INC6377578 |
Closed |
— |
SCO 805 |
2026-05-11 17:12 |
2026-03-29 17:35 |
2026-03-29 17:35 |
Bezel na loja . |
— |
2026-05-11 14:59 |
2026-03-30 08:47 |
2026-03-30 10:23 |
(714) SCO 5 - Ponta Delgada |
714 |
3- Technical Malfunction |
3 - SCNR Note |
Bezel |
1- XHOCKWARE |
3 |
— |
15:11 |
1:36 |
2026-03-31 |
— |
2026-03-30 10:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
31.49 € |
— |
— |
0.00 € |
31.49 € |
31.49 € |
0.00 € |
Faturado |
1014:13 |
— |
✓ |
✓ |
|
INC6376624 |
Closed |
— |
assumiu cartao da casa apenas a colocar … |
2026-04-09 09:05 |
2026-03-28 20:44 |
2026-03-28 20:44 |
Sem mais informação , vamos encerrar a i… |
— |
2026-04-02 08:55 |
2026-03-30 08:48 |
2026-03-30 10:23 |
(247) SCO 3 - Matosinhos |
247 |
4 - SW issue |
0 - N/A |
Software |
1- XHOCKWARE |
3 |
— |
36:04 |
1:35 |
2026-03-31 |
— |
2026-03-30 10:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
72:07 |
— |
✓ |
✓ |
|
INC6357649 |
Closed |
— |
CASSIOPEE - Outro |
2026-04-13 09:00 |
2026-03-23 12:23 |
2026-03-23 12:23 |
Resolvido |
— |
2026-04-06 08:28 |
2026-03-30 09:07 |
2026-03-30 10:23 |
(745) SCO 16 - Sintra |
745 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
164:44 |
1:16 |
2026-03-31 |
— |
2026-03-30 10:23 |
— |
Concluido |
— |
127.65 € |
2.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
2 |
0 |
500.00 € |
140.99 € |
513.34 € |
372.35 € |
Incluido contrato |
167:21 |
— |
✓ |
✓ |
|
INC6378755 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-09 09:06 |
2026-03-30 07:42 |
2026-03-30 07:42 |
ICS encontrava-se no momento aparentemen… |
— |
2026-04-02 08:41 |
2026-03-30 09:13 |
2026-03-30 10:23 |
(400) SCO 1 - Setubal |
400 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:31 |
1:10 |
2026-03-31 |
— |
2026-03-30 10:23 |
2026-04-02 |
Concluido |
— |
103.20 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
103.20 € |
250.00 € |
146.80 € |
Incluido contrato |
71:28 |
— |
✓ |
✓ |
|
INC6380199 |
Closed |
— |
SCO5 (CX55) - Loja Viseu (043) |
2026-04-06 12:02 |
2026-03-30 11:14 |
2026-03-30 11:13 |
SCO atualizado |
— |
2026-03-30 11:46 |
2026-03-30 12:14 |
2026-03-30 12:19 |
(872) SCO 5 - Viseu |
872 |
4 - SW issue |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
0:05 |
2026-03-31 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6380126 |
Closed |
— |
Sco numeraria não trabalha |
2026-03-31 15:38 |
2026-03-30 11:22 |
2026-03-30 10:58 |
Verificado pelo técnico que o problema e… |
— |
2026-03-31 15:26 |
2026-03-30 12:33 |
2026-03-30 12:46 |
(821) SCO 04 - Guarda |
821 |
3- Technical Malfunction |
3 - SCNR Note |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
1:34 |
0:13 |
2026-03-31 |
— |
2026-03-30 12:48 |
2026-03-31 |
Concluido |
— |
52.50 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
16.30 € |
1 |
1 |
250.00 € |
68.80 € |
266.30 € |
197.50 € |
Faturado |
26:53 |
— |
✓ |
✓ |
|
INC6380683 |
Closed |
— |
Outro |
2026-04-07 10:01 |
2026-03-30 12:53 |
2026-03-30 12:53 |
Verificamos que esvaziaram o ICS e que f… |
— |
2026-03-31 09:04 |
2026-03-30 15:15 |
2026-03-30 16:07 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
2:22 |
0:52 |
2026-03-31 |
— |
2026-03-30 16:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:49 |
— |
✓ |
✓ |
|
INC6380276 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 15:01 |
2026-03-30 11:29 |
2026-03-30 11:29 |
Vai ser atualizado no próximo pacote de … |
— |
2026-04-07 14:35 |
2026-03-30 16:49 |
2026-03-30 16:51 |
(828) SCO TESTE - Sede Leroy Merlin UAT … |
828 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
5:20 |
0:02 |
2026-03-31 |
— |
2026-03-30 16:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
189:46 |
— |
✓ |
✓ |
|
INC6380696 |
Closed |
— |
Nenhum colaborador consegue usar o ćodig… |
2026-04-07 10:01 |
2026-03-30 13:22 |
2026-03-30 12:55 |
SCO foi atualizado ontem , mas só hoje é… |
— |
2026-03-31 09:11 |
2026-03-30 17:45 |
2026-03-30 17:45 |
(872) SCO 5 - Viseu |
872 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
4:50 |
0:00 |
2026-03-31 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
15:26 |
— |
✓ |
✓ |
|
INC6382937 |
Closed |
— |
SCO 059 |
2026-04-07 11:00 |
2026-03-31 07:09 |
2026-03-31 07:09 |
Resolvido. Cabo SCR estava a provocar cu… |
— |
2026-03-31 10:06 |
2026-03-31 08:16 |
2026-03-31 09:29 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
3 - Staff @ location |
3 |
— |
1:07 |
1:13 |
2026-04-01 |
— |
2026-03-31 10:16 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:50 |
— |
✓ |
✓ |
|
INC6384027 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-31 15:46 |
2026-03-31 10:09 |
2026-03-31 10:09 |
Já se encontra operacional |
— |
2026-03-31 15:45 |
2026-03-31 11:32 |
2026-03-31 12:36 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:24 |
1:04 |
2026-04-01 |
— |
2026-03-31 12:36 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:13 |
— |
✓ |
✓ |
|
INC6384337 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 11:41 |
2026-03-31 11:12 |
2026-03-31 11:12 |
DUPLICADO DE INC6373334
Esta incidencia… |
— |
2026-03-31 11:38 |
2026-03-31 12:32 |
2026-03-31 12:37 |
(973) SCO SUP 1 - Telheiras |
973 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:20 |
0:05 |
2026-04-01 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6384686 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 16:47 |
2026-03-31 12:19 |
2026-03-31 12:19 |
Resolvido |
— |
2026-03-31 16:06 |
2026-03-31 15:12 |
2026-03-31 15:36 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:53 |
0:25 |
2026-04-01 |
— |
2026-03-31 15:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:54 |
— |
✓ |
✓ |
|
INC6385290 |
Closed |
— |
SCOSPV II - Loja Funchal (019) |
2026-04-08 11:03 |
2026-03-31 14:21 |
2026-03-31 14:19 |
Supervisor atualizado |
— |
2026-04-01 10:26 |
2026-03-31 15:22 |
2026-03-31 15:36 |
(420) Leroy Merlin Funchal - Supervisor … |
420 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:15 |
2026-04-01 |
— |
2026-03-31 15:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:04 |
— |
✓ |
✓ |
|
INC6385297 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-07 16:02 |
2026-03-31 14:20 |
2026-03-31 14:20 |
Operacional |
— |
2026-03-31 15:49 |
2026-03-31 16:25 |
2026-03-31 16:46 |
(356) SCO SUP - Guimaraes |
356 |
8 - Software |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
2:05 |
0:20 |
2026-04-01 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6385972 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-24 08:06 |
2026-03-31 19:34 |
2026-03-31 19:34 |
ICS e pelicano substituídos . Operacion… |
— |
2026-04-23 09:32 |
2026-04-01 08:02 |
2026-04-01 09:31 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
12:28 |
1:29 |
2026-04-02 |
— |
2026-04-01 09:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
529:29 |
— |
✓ |
✓ |
|
INC6387422 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-01 11:27 |
2026-04-01 08:39 |
2026-04-01 08:39 |
ICS com bug nos contadores. Feito um esv… |
— |
2026-04-01 11:05 |
2026-04-01 10:03 |
2026-04-01 11:27 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
1:23 |
1:25 |
2026-04-02 |
— |
2026-04-01 11:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:02 |
— |
✓ |
✓ |
|
INC6388255 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-02 11:56 |
2026-04-01 11:02 |
2026-04-01 11:02 |
Técnico deslocado ao local. Desmontado o… |
— |
2026-04-02 11:01 |
2026-04-01 12:50 |
2026-04-01 13:04 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
1:48 |
0:14 |
2026-04-02 |
— |
2026-04-01 14:26 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:11 |
— |
✓ |
✓ |
|
INC6390483 |
Closed |
— |
CASSIOPEE - Outro |
2026-04-09 12:01 |
2026-04-02 06:38 |
2026-04-02 06:38 |
Foi feita a reconexão dos cabos do ICS e… |
— |
2026-04-02 11:19 |
2026-04-02 08:24 |
2026-04-02 09:22 |
(747) SCO 18 - Sintra |
747 |
9 - Chassi |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
1:46 |
0:58 |
2026-04-03 |
— |
2026-04-02 09:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:55 |
— |
✓ |
✓ |
|
INC6390608 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-02 09:42 |
2026-04-02 07:07 |
2026-04-02 07:07 |
SCO atualizado |
— |
2026-04-02 09:39 |
2026-04-02 10:09 |
2026-04-02 10:19 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:02 |
0:09 |
2026-04-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6391455 |
Closed |
— |
caixa SCO não aceita moedas |
2026-04-02 11:28 |
2026-04-02 09:33 |
2026-04-02 09:33 |
Moeda bloqueada no disco. Retirada pela … |
— |
2026-04-02 10:24 |
2026-04-02 10:41 |
2026-04-02 11:16 |
(302) SCO 3 - Barcelos |
302 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
3 - Staff @ location |
3 |
— |
1:08 |
0:35 |
2026-04-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6391609 |
Closed |
— |
Colega tem acesso ao módulo de Cash mas … |
2026-04-06 12:20 |
2026-04-02 10:06 |
2026-04-02 10:02 |
Base de dados atualizada no SCO . Já con… |
— |
2026-04-02 10:41 |
2026-04-02 11:06 |
2026-04-02 11:37 |
(859) SCO 4 - Torres Vedras |
859 |
4 - SW issue |
10- Software |
Pedido informação |
1- XHOCKWARE |
3 |
— |
1:04 |
0:30 |
2026-04-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6391661 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-02 14:05 |
2026-04-02 10:17 |
2026-04-02 10:17 |
DUPLICADO DE INC6391661
Bom dia , incid… |
— |
2026-04-02 11:05 |
2026-04-02 11:50 |
2026-04-02 12:01 |
(973) SCO SUP 1 - Telheiras |
973 |
4 - SW issue |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:33 |
0:10 |
2026-04-03 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6394397 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-15 09:06 |
2026-04-03 08:00 |
2026-04-03 08:00 |
O ICS encontrava-se vazio. Foi realizada… |
— |
2026-04-08 08:43 |
2026-04-05 08:14 |
2026-04-06 09:13 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
48:14 |
24:59 |
2026-04-06 |
— |
2026-04-06 10:10 |
2026-04-08 |
Concluido |
— |
82.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
82.65 € |
250.00 € |
167.35 € |
Faturado |
72:28 |
— |
— |
✓ |
|
INC6397803 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 16:00 |
2026-04-04 16:15 |
2026-04-04 16:15 |
Entretanto foi resolvido . Por favor rea… |
— |
2026-04-07 15:02 |
2026-04-05 08:18 |
2026-04-06 09:12 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
Cashbox |
Software |
1- XHOCKWARE |
3 |
— |
16:03 |
24:53 |
2026-04-06 |
— |
2026-04-06 11:11 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
54:44 |
— |
— |
✓ |
|
INC6397769 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-15 16:03 |
2026-04-04 15:48 |
2026-04-04 15:48 |
Pelicano substituído. Máquina operaciona… |
— |
2026-04-08 15:09 |
2026-04-05 08:19 |
2026-04-06 09:12 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
16:31 |
24:53 |
2026-04-06 |
— |
2026-04-06 11:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
— |
— |
0.00 € |
13.34 € |
13.34 € |
0.00 € |
Faturado |
78:50 |
— |
— |
✓ |
|
INC6397516 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-09 12:47 |
2026-04-04 13:01 |
2026-04-04 13:01 |
Pelicano substituído. Máquina operaciona… |
— |
2026-04-08 14:59 |
2026-04-05 08:21 |
2026-04-06 09:12 |
(872) SCO 5 - Viseu |
872 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
19:20 |
24:51 |
2026-04-06 |
— |
2026-04-06 11:04 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
— |
— |
0.00 € |
13.34 € |
13.34 € |
0.00 € |
Faturado |
78:38 |
— |
— |
✓ |