|
INC6419737 |
Closed |
— |
moedas enceavadas |
2026-04-20 10:02 |
2026-04-11 12:53 |
2026-04-11 12:53 |
Verificação do estado do circuito e meca… |
— |
2026-04-13 09:09 |
2026-04-11 14:17 |
2026-04-11 17:11 |
(884) SCO 4 - Oeiras |
884 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:24 |
2:55 |
2026-04-13 |
— |
2026-04-11 17:37 |
2026-04-13 |
Concluido |
— |
72.90 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
— |
250.00 € |
72.90 € |
250.00 € |
177.10 € |
Incluido contrato |
42:52 |
— |
✓ |
✓ |
|
INC6419379 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 17:00 |
2026-04-11 09:35 |
2026-04-11 09:35 |
API key atualizada |
— |
2026-04-11 16:27 |
2026-04-11 11:28 |
2026-04-11 12:26 |
(347) SCO 1 - VN Gaia |
347 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:53 |
0:58 |
2026-04-13 |
— |
2026-04-11 12:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:59 |
— |
✓ |
✓ |
|
INC6419428 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 17:00 |
2026-04-11 09:58 |
2026-04-11 09:58 |
API key atualizada |
— |
2026-04-11 16:36 |
2026-04-11 11:24 |
2026-04-11 12:26 |
(411) Leroy Merlin Funchal - SCO 1 |
411 |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
1:25 |
1:03 |
2026-04-13 |
— |
2026-04-11 12:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:13 |
— |
✓ |
✓ |
|
INC6417429 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-21 10:05 |
2026-04-10 11:58 |
2026-04-10 11:58 |
Encravamento de moedas resolvido após de… |
— |
2026-04-14 09:55 |
2026-04-10 13:29 |
2026-04-10 15:05 |
(334) SCO 3 - Braga |
334 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
1:31 |
1:37 |
2026-04-13 |
— |
2026-04-10 15:13 |
2026-04-14 |
Concluido |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
0 |
250.00 € |
0.00 € |
250.00 € |
250.00 € |
Incluido contrato |
92:26 |
— |
✓ |
✓ |
|
INC6414499 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-18 17:00 |
2026-04-09 17:11 |
2026-04-09 17:11 |
Verificamos que no dia 9 e 10 as vendas … |
— |
2026-04-11 16:51 |
2026-04-10 08:03 |
2026-04-10 09:31 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Other |
1- XHOCKWARE |
3 |
— |
14:53 |
1:28 |
2026-04-13 |
— |
2026-04-10 09:42 |
2026-04-10 |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
32:48 |
— |
✓ |
✓ |
|
INC6414501 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-17 12:02 |
2026-04-09 17:13 |
2026-04-09 17:13 |
Vamos centralizar este incidente no INC6… |
— |
2026-04-10 11:44 |
2026-04-10 08:03 |
2026-04-10 09:31 |
(804) SCO 4 - Penafiel |
804 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
14:50 |
1:28 |
2026-04-13 |
— |
2026-04-10 09:47 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:41 |
— |
✓ |
✓ |
|
INC6410703 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-10 09:33 |
2026-04-09 08:37 |
2026-04-09 08:37 |
SCOs atualizados |
— |
2026-04-09 09:34 |
2026-04-09 10:01 |
2026-04-09 10:33 |
(981) SCO 8 - Telheiras |
981 |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
1:24 |
0:32 |
2026-04-10 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6407354 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-15 16:01 |
2026-04-08 10:31 |
2026-04-08 10:31 |
SCOs atualizados |
— |
2026-04-08 15:22 |
2026-04-08 13:25 |
2026-04-08 14:35 |
SCO 11 - VN Gaia |
— |
8 - Software |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
2:55 |
1:10 |
2026-04-09 |
— |
2026-04-08 14:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:56 |
— |
✓ |
✓ |
|
INC6406758 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-15 10:05 |
2026-04-08 09:04 |
2026-04-08 09:04 |
Feito o reset ao smartcheckout. Operacio… |
— |
2026-04-08 09:42 |
2026-04-08 10:09 |
2026-04-08 10:13 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
8 - Software |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
1:05 |
0:04 |
2026-04-09 |
— |
2026-04-08 10:14 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6404901 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-15 14:01 |
2026-04-07 16:52 |
2026-04-07 16:52 |
Atenção: Vamos dar seguimento no INC6397… |
— |
2026-04-08 13:36 |
2026-04-08 08:20 |
2026-04-08 09:32 |
(979) SCO 6 - Telheiras |
979 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
15:28 |
1:13 |
2026-04-09 |
— |
2026-04-08 09:40 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
5:16 |
— |
✓ |
✓ |
|
INC6403324 |
Closed |
— |
sco 6 nao esta a funcionar |
2026-04-16 10:00 |
2026-04-07 10:57 |
2026-04-07 10:57 |
Substituição da placa controladora . Ope… |
— |
2026-04-09 09:02 |
2026-04-07 16:39 |
2026-04-07 16:47 |
(920) SCO 6 - Alverca Nova |
920 |
3- Technical Malfunction |
6 - SCO Chassis |
Placa controladora |
1- XHOCKWARE |
3 |
— |
5:43 |
0:08 |
2026-04-08 |
— |
2026-04-07 16:48 |
2026-04-09 |
Concluido |
— |
107.65 € |
1.50 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
Placa Controladora |
— |
— |
50.00 € |
100.00 € |
— |
1 |
1 |
250.00 € |
157.65 € |
350.00 € |
192.35 € |
Faturado |
40:23 |
— |
✓ |
✓ |
|
INC6400336 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 12:03 |
2026-04-06 16:01 |
2026-04-06 16:01 |
Seguem os LOGS de Março e Abril:
Co… |
— |
2026-04-07 11:25 |
2026-04-07 09:06 |
2026-04-07 09:42 |
(260) SCO Supervisor - Colombo |
260 |
2 - Unknown |
0 - N/A |
Pedido informação |
1- XHOCKWARE |
3 |
— |
17:05 |
0:36 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:19 |
— |
✓ |
✓ |
|
INC6401723 |
Closed |
— |
SCO8 (CX58) - Loja Coimbra (009) |
2026-04-14 13:06 |
2026-04-07 07:44 |
2026-04-07 07:43 |
SCO e Super atualizado |
— |
2026-04-07 12:05 |
2026-04-07 08:44 |
2026-04-07 09:42 |
(663) SCO 8 - Coimbra |
663 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:01 |
0:58 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:22 |
— |
✓ |
✓ |
|
INC6400420 |
Closed |
— |
caixa 803 |
2026-04-14 13:00 |
2026-04-06 17:13 |
2026-04-06 17:13 |
Moedas presas no sensor de crédito. Oper… |
— |
2026-04-07 12:12 |
2026-04-07 08:35 |
2026-04-07 09:42 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
1- XHOCKWARE |
3 |
— |
15:22 |
1:08 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:37 |
— |
✓ |
✓ |
|
INC6401014 |
Closed |
— |
Sco 817 |
2026-04-22 09:06 |
2026-04-07 06:04 |
2026-04-07 06:04 |
Sem mais info, se for necessário alguma … |
— |
2026-04-15 08:47 |
2026-04-07 08:20 |
2026-04-07 09:42 |
(704) SCO 17 - Alfragide |
704 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
2:16 |
1:23 |
2026-04-08 |
— |
2026-04-07 09:44 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
192:28 |
— |
✓ |
✓ |
|
INC6399909 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 12:04 |
2026-04-06 13:10 |
2026-04-06 13:10 |
Analisando o log não encontramos a venda… |
— |
2026-04-07 11:08 |
2026-04-06 16:13 |
2026-04-06 16:45 |
(261) SCO 1 - Colombo |
261 |
4 - SW issue |
10- Software |
Pedido informação |
1- XHOCKWARE |
3 |
— |
3:02 |
0:32 |
2026-04-07 |
— |
2026-04-06 17:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
18:56 |
— |
✓ |
✓ |
|
INC6400052 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-22 09:03 |
2026-04-06 14:05 |
2026-04-06 14:05 |
Sem mais info, se for necessário alguma … |
— |
2026-04-15 08:47 |
2026-04-06 16:12 |
2026-04-06 16:45 |
(700) SCO 13 - Alfragide |
700 |
9 - Chassi |
2 - Pelicano Coin Validator |
Chassis |
1- XHOCKWARE |
3 |
— |
2:07 |
0:33 |
2026-04-07 |
— |
2026-04-06 17:06 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
208:35 |
— |
✓ |
✓ |
|
INC6399818 |
Closed |
— |
Outro |
2026-04-07 16:14 |
2026-04-06 12:18 |
2026-04-06 12:18 |
SCO atualizado |
— |
2026-04-06 13:28 |
2026-04-06 13:51 |
2026-04-06 14:20 |
(918) SCO 3 - Alverca Nova |
918 |
4 - SW issue |
10- Software |
Atualização Software(Release) |
1- XHOCKWARE |
3 |
— |
1:32 |
0:29 |
2026-04-07 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6399269 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-13 11:00 |
2026-04-06 08:20 |
2026-04-06 08:20 |
Duplicado de INC6397769
Iremos dar segu… |
— |
2026-04-06 10:27 |
2026-04-06 11:24 |
2026-04-06 11:25 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
3:04 |
0:01 |
2026-04-07 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6399121 |
Closed |
— |
sco 803 não passa as moedas para os tubo… |
2026-04-13 12:00 |
2026-04-06 07:46 |
2026-04-06 07:46 |
Duplicado de INC6394397
Vamos dar segui… |
— |
2026-04-06 11:51 |
2026-04-06 08:53 |
2026-04-06 09:12 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:07 |
0:19 |
2026-04-07 |
— |
2026-04-06 11:12 |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:58 |
— |
✓ |
✓ |
|
INC6399086 |
Closed |
— |
cashbox nao funciona modulo de notas |
2026-04-14 15:06 |
2026-04-06 07:30 |
2026-04-06 07:30 |
Nota bastante encravada num dos reciclad… |
— |
2026-04-07 14:45 |
2026-04-06 08:43 |
2026-04-06 09:12 |
(710) SCO 9 - Matosinhos |
710 |
3- Technical Malfunction |
Cashbox |
NV4000 JAM |
1- XHOCKWARE |
3 |
— |
1:13 |
0:29 |
2026-04-07 |
— |
2026-04-06 11:12 |
2026-04-07 |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
30:02 |
— |
✓ |
✓ |
|
INC6398892 |
Closed |
— |
Sco 818 |
2026-04-13 12:00 |
2026-04-06 05:44 |
2026-04-06 05:44 |
Verificamos que já se encontra operacion… |
— |
2026-04-06 11:44 |
2026-04-06 08:12 |
2026-04-06 09:12 |
(705) SCO 18 - Alfragide |
705 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Other |
1- XHOCKWARE |
3 |
— |
2:28 |
1:00 |
2026-04-07 |
— |
2026-04-06 11:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:32 |
— |
✓ |
✓ |
|
INC6398827 |
Closed |
— |
Sco 807- Não assume valores |
2026-04-07 04:39 |
2026-04-06 04:38 |
2026-04-06 04:38 |
A máquina pode ter perdido o sincronismo… |
— |
2026-04-06 11:32 |
2026-04-06 08:12 |
2026-04-06 09:12 |
(279) SCO 7 - Alta Lisboa |
279 |
4 - SW issue |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
3:34 |
1:00 |
2026-04-07 |
— |
2026-04-06 11:12 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
3:21 |
— |
✓ |
✓ |
|
INC6394469 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-13 10:01 |
2026-04-03 08:14 |
2026-04-03 08:14 |
Operacional |
— |
2026-04-06 09:18 |
2026-04-05 09:41 |
2026-04-06 09:13 |
(531) Leroy Merlin Carcavelos - SCO 2 |
531 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
49:27 |
23:32 |
2026-04-06 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
23:37 |
— |
— |
✓ |
|
INC6397409 |
Closed |
— |
Cliente da SCO quando seleciona dividir … |
2026-04-14 15:04 |
2026-04-04 12:05 |
2026-04-04 12:05 |
Vai ser feito um fix na próxima actualiz… |
— |
2026-04-07 14:31 |
2026-04-05 08:32 |
2026-04-06 09:12 |
(273) SCO 1 - Alta Lisboa |
273 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
20:28 |
24:40 |
2026-04-06 |
— |
2026-04-06 11:01 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
53:58 |
— |
— |
✓ |
|
INC6394621 |
Closed |
— |
Smartcheckout Xhockware não funciona cor… |
2026-04-20 11:00 |
2026-04-03 08:43 |
2026-04-03 08:43 |
Após análise notamos que um dos serviços… |
— |
2026-04-13 10:37 |
2026-04-05 08:31 |
2026-04-06 09:13 |
(840) SCO 2 - Sintra Compra Ágil |
840 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
47:48 |
24:42 |
2026-04-06 |
— |
2026-04-06 10:38 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
194:07 |
— |
— |
✓ |
|
INC6395123 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 15:02 |
2026-04-03 10:27 |
2026-04-03 10:27 |
Sem mais info. Se o problema persistir p… |
— |
2026-04-07 14:50 |
2026-04-05 08:22 |
2026-04-06 09:12 |
(745) SCO 16 - Sintra |
745 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
45:55 |
24:50 |
2026-04-06 |
— |
2026-04-06 10:56 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
54:28 |
— |
— |
✓ |
|
INC6396457 |
Closed |
— |
Selfs numerário (dividir pagamento) 806 … |
2026-04-13 11:02 |
2026-04-03 20:58 |
2026-04-03 20:52 |
Vamos centralizar o problema no INC63964… |
— |
2026-04-06 10:25 |
2026-04-05 08:22 |
2026-04-06 09:12 |
(757) SCO 6 - Albufeira |
757 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
35:30 |
24:50 |
2026-04-06 |
— |
2026-04-06 11:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
26:03 |
— |
— |
✓ |
|
INC6396416 |
Closed |
— |
Selfs numerário (dividir pagamento) |
2026-04-14 15:06 |
2026-04-03 18:36 |
2026-04-03 18:36 |
Vai ser feito um fix na próxima actualiz… |
— |
2026-04-07 14:31 |
2026-04-05 08:21 |
2026-04-06 09:12 |
(319) SCO 3 - Albufeira |
319 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
37:45 |
24:51 |
2026-04-06 |
— |
2026-04-06 11:00 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
54:10 |
— |
— |
✓ |
|
INC6397516 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-09 12:47 |
2026-04-04 13:01 |
2026-04-04 13:01 |
Pelicano substituído. Máquina operaciona… |
— |
2026-04-08 14:59 |
2026-04-05 08:21 |
2026-04-06 09:12 |
(872) SCO 5 - Viseu |
872 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
19:20 |
24:51 |
2026-04-06 |
— |
2026-04-06 11:04 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
— |
— |
0.00 € |
13.34 € |
13.34 € |
0.00 € |
Faturado |
78:38 |
— |
— |
✓ |
|
INC6397769 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-15 16:03 |
2026-04-04 15:48 |
2026-04-04 15:48 |
Pelicano substituído. Máquina operaciona… |
— |
2026-04-08 15:09 |
2026-04-05 08:19 |
2026-04-06 09:12 |
(823) SCO 3 - Chaves |
823 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Troca Pelicano |
1- XHOCKWARE |
3 |
— |
16:31 |
24:53 |
2026-04-06 |
— |
2026-04-06 11:08 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
13.34 € |
— |
— |
0.00 € |
13.34 € |
13.34 € |
0.00 € |
Faturado |
78:50 |
— |
— |
✓ |
|
INC6397803 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 16:00 |
2026-04-04 16:15 |
2026-04-04 16:15 |
Entretanto foi resolvido . Por favor rea… |
— |
2026-04-07 15:02 |
2026-04-05 08:18 |
2026-04-06 09:12 |
(530) Leroy Merlin Carcavelos - SCO 1 |
530 |
4 - SW issue |
Cashbox |
Software |
1- XHOCKWARE |
3 |
— |
16:03 |
24:53 |
2026-04-06 |
— |
2026-04-06 11:11 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
54:44 |
— |
— |
✓ |
|
INC6394397 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-15 09:06 |
2026-04-03 08:00 |
2026-04-03 08:00 |
O ICS encontrava-se vazio. Foi realizada… |
— |
2026-04-08 08:43 |
2026-04-05 08:14 |
2026-04-06 09:13 |
(368) SCO 3 - Loures |
368 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
1- XHOCKWARE |
3 |
— |
48:14 |
24:59 |
2026-04-06 |
— |
2026-04-06 10:10 |
2026-04-08 |
Concluido |
— |
82.65 € |
1.00 |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
1 |
1 |
250.00 € |
82.65 € |
250.00 € |
167.35 € |
Faturado |
72:28 |
— |
— |
✓ |
|
INC6391661 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-02 14:05 |
2026-04-02 10:17 |
2026-04-02 10:17 |
DUPLICADO DE INC6391661
Bom dia , incid… |
— |
2026-04-02 11:05 |
2026-04-02 11:50 |
2026-04-02 12:01 |
(973) SCO SUP 1 - Telheiras |
973 |
4 - SW issue |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:33 |
0:10 |
2026-04-03 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6391609 |
Closed |
— |
Colega tem acesso ao módulo de Cash mas … |
2026-04-06 12:20 |
2026-04-02 10:06 |
2026-04-02 10:02 |
Base de dados atualizada no SCO . Já con… |
— |
2026-04-02 10:41 |
2026-04-02 11:06 |
2026-04-02 11:37 |
(859) SCO 4 - Torres Vedras |
859 |
4 - SW issue |
10- Software |
Pedido informação |
1- XHOCKWARE |
3 |
— |
1:04 |
0:30 |
2026-04-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6391455 |
Closed |
— |
caixa SCO não aceita moedas |
2026-04-02 11:28 |
2026-04-02 09:33 |
2026-04-02 09:33 |
Moeda bloqueada no disco. Retirada pela … |
— |
2026-04-02 10:24 |
2026-04-02 10:41 |
2026-04-02 11:16 |
(302) SCO 3 - Barcelos |
302 |
3- Technical Malfunction |
2 - Pelicano Coin Validator |
Pelicano |
3 - Staff @ location |
3 |
— |
1:08 |
0:35 |
2026-04-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6390608 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-02 09:42 |
2026-04-02 07:07 |
2026-04-02 07:07 |
SCO atualizado |
— |
2026-04-02 09:39 |
2026-04-02 10:09 |
2026-04-02 10:19 |
(964) SCO 1 - Portimao Compra Ágil |
964 |
4 - SW issue |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
3:02 |
0:09 |
2026-04-03 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6390483 |
Closed |
— |
CASSIOPEE - Outro |
2026-04-09 12:01 |
2026-04-02 06:38 |
2026-04-02 06:38 |
Foi feita a reconexão dos cabos do ICS e… |
— |
2026-04-02 11:19 |
2026-04-02 08:24 |
2026-04-02 09:22 |
(747) SCO 18 - Sintra |
747 |
9 - Chassi |
6 - SCO Chassis |
Cables |
1- XHOCKWARE |
3 |
— |
1:46 |
0:58 |
2026-04-03 |
— |
2026-04-02 09:37 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
2:55 |
— |
✓ |
✓ |
|
INC6388255 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-02 11:56 |
2026-04-01 11:02 |
2026-04-01 11:02 |
Técnico deslocado ao local. Desmontado o… |
— |
2026-04-02 11:01 |
2026-04-01 12:50 |
2026-04-01 13:04 |
(836) SCO 5 - Santa Maria da Feira |
836 |
3- Technical Malfunction |
3 - SCNR Note |
Notas encravadas (SCNR Jam) |
1- XHOCKWARE |
3 |
— |
1:48 |
0:14 |
2026-04-02 |
— |
2026-04-01 14:26 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
22:11 |
— |
✓ |
✓ |
|
INC6387422 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-04-01 11:27 |
2026-04-01 08:39 |
2026-04-01 08:39 |
ICS com bug nos contadores. Feito um esv… |
— |
2026-04-01 11:05 |
2026-04-01 10:03 |
2026-04-01 11:27 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Software |
1- XHOCKWARE |
3 |
— |
1:23 |
1:25 |
2026-04-02 |
— |
2026-04-01 11:27 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:02 |
— |
✓ |
✓ |
|
INC6385972 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO Cash (Erro… |
2026-04-24 08:06 |
2026-03-31 19:34 |
2026-03-31 19:34 |
ICS e pelicano substituídos . Operacion… |
— |
2026-04-23 09:32 |
2026-04-01 08:02 |
2026-04-01 09:31 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Substituição Equipamento |
1- XHOCKWARE |
3 |
— |
12:28 |
1:29 |
2026-04-02 |
— |
2026-04-01 09:32 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
529:29 |
— |
✓ |
✓ |
|
INC6385297 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-07 16:02 |
2026-03-31 14:20 |
2026-03-31 14:20 |
Operacional |
— |
2026-03-31 15:49 |
2026-03-31 16:25 |
2026-03-31 16:46 |
(356) SCO SUP - Guimaraes |
356 |
8 - Software |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
2:05 |
0:20 |
2026-04-01 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6385290 |
Closed |
— |
SCOSPV II - Loja Funchal (019) |
2026-04-08 11:03 |
2026-03-31 14:21 |
2026-03-31 14:19 |
Supervisor atualizado |
— |
2026-04-01 10:26 |
2026-03-31 15:22 |
2026-03-31 15:36 |
(420) Leroy Merlin Funchal - Supervisor … |
420 |
8 - Software |
10- Software |
Atualização SCO (novas Máquinas) |
1- XHOCKWARE |
3 |
— |
1:02 |
0:15 |
2026-04-01 |
— |
2026-03-31 15:42 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
19:04 |
— |
✓ |
✓ |
|
INC6384686 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 16:47 |
2026-03-31 12:19 |
2026-03-31 12:19 |
Resolvido |
— |
2026-03-31 16:06 |
2026-03-31 15:12 |
2026-03-31 15:36 |
(820) SCO 04 - Torres Novas |
820 |
3- Technical Malfunction |
10- Software |
Software |
1- XHOCKWARE |
3 |
— |
2:53 |
0:25 |
2026-04-01 |
— |
2026-03-31 15:41 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
0:54 |
— |
✓ |
✓ |
|
INC6384337 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-03-31 11:41 |
2026-03-31 11:12 |
2026-03-31 11:12 |
DUPLICADO DE INC6373334
Esta incidencia… |
— |
2026-03-31 11:38 |
2026-03-31 12:32 |
2026-03-31 12:37 |
(973) SCO SUP 1 - Telheiras |
973 |
3- Technical Malfunction |
9-Duplicado |
Duplicado |
1- XHOCKWARE |
3 |
✓ |
1:20 |
0:05 |
2026-04-01 |
— |
— |
— |
Duplicado |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
— |
— |
✓ |
✓ |
|
INC6384027 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - SCO (Multibanc… |
2026-03-31 15:46 |
2026-03-31 10:09 |
2026-03-31 10:09 |
Já se encontra operacional |
— |
2026-03-31 15:45 |
2026-03-31 11:32 |
2026-03-31 12:36 |
(867) SCO CASH 4 - Caldas da Rainha |
867 |
3- Technical Malfunction |
3 - SCNR Note |
S/Intervenção |
3 - Staff @ location |
3 |
— |
1:24 |
1:04 |
2026-04-01 |
— |
2026-03-31 12:36 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
4:13 |
— |
✓ |
✓ |
|
INC6382937 |
Closed |
— |
SCO 059 |
2026-04-07 11:00 |
2026-03-31 07:09 |
2026-03-31 07:09 |
Resolvido. Cabo SCR estava a provocar cu… |
— |
2026-03-31 10:06 |
2026-03-31 08:16 |
2026-03-31 09:29 |
(419) Leroy Merlin Funchal - SCO 9 - CAS… |
419 |
3- Technical Malfunction |
3 - SCNR Note |
Cables |
3 - Staff @ location |
3 |
— |
1:07 |
1:13 |
2026-04-01 |
— |
2026-03-31 10:16 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
1:50 |
— |
✓ |
✓ |
|
INC6380696 |
Closed |
— |
Nenhum colaborador consegue usar o ćodig… |
2026-04-07 10:01 |
2026-03-30 13:22 |
2026-03-30 12:55 |
SCO foi atualizado ontem , mas só hoje é… |
— |
2026-03-31 09:11 |
2026-03-30 17:45 |
2026-03-30 17:45 |
(872) SCO 5 - Viseu |
872 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
4:50 |
0:00 |
2026-03-31 |
— |
— |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
15:26 |
— |
✓ |
✓ |
|
INC6380276 |
Closed |
— |
SCO - SELFCHECKOUT LMPT - Outro |
2026-04-14 15:01 |
2026-03-30 11:29 |
2026-03-30 11:29 |
Vai ser atualizado no próximo pacote de … |
— |
2026-04-07 14:35 |
2026-03-30 16:49 |
2026-03-30 16:51 |
(828) SCO TESTE - Sede Leroy Merlin UAT … |
828 |
4 - SW issue |
10- Software |
Other |
1- XHOCKWARE |
3 |
— |
5:20 |
0:02 |
2026-03-31 |
— |
2026-03-30 16:53 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
189:46 |
— |
✓ |
✓ |
|
INC6380683 |
Closed |
— |
Outro |
2026-04-07 10:01 |
2026-03-30 12:53 |
2026-03-30 12:53 |
Verificamos que esvaziaram o ICS e que f… |
— |
2026-03-31 09:04 |
2026-03-30 15:15 |
2026-03-30 16:07 |
(319) SCO 3 - Albufeira |
319 |
3- Technical Malfunction |
4 - ICS Coin Dispenser |
Moedas encravadas (ICS Jam) |
3 - Staff @ location |
3 |
— |
2:22 |
0:52 |
2026-03-31 |
— |
2026-03-30 16:24 |
— |
Sem Field |
— |
— |
— |
— |
0.00 € |
— |
0.00 € |
0.00 € |
— |
— |
— |
— |
0.00 € |
— |
— |
— |
0.00 € |
0.00 € |
0.00 € |
0.00 € |
Não faturar |
17:49 |
— |
✓ |
✓ |